What Jobs are available for Auction Support in Bahrain?
Showing 1394 Auction Support jobs in Bahrain
Medical Aesthetician - Virtual Client Support
22212 Saar, Northern
BHD70000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client, a premier organization in the beauty and wellness sector, is actively seeking a highly qualified Medical Aesthetician to join their fully remote team as a Virtual Client Support Specialist. This position offers a unique opportunity to apply your extensive knowledge and skills in medical-grade skincare and treatments within a remote, client-focused role. As a Virtual Client Support Specialist, you will be dedicated to providing expert advice and personalized skincare solutions to clients through virtual consultations. Your responsibilities will include detailed skin analysis, diagnosing common and complex skin concerns, recommending advanced treatment protocols, and guiding clients on the use of medical-grade products. The ideal candidate will possess a comprehensive understanding of dermatology, cosmetic science, and the latest advancements in aesthetic treatments. Exceptional communication abilities are essential to build trust and rapport with clients remotely, ensuring they feel confident and informed. You will also contribute to the development of educational resources and provide feedback on product efficacy and client satisfaction. This role demands a proactive, client-centric approach, coupled with the ability to work autonomously in a remote setting. Your expertise will be instrumental in delivering an outstanding virtual client experience and reinforcing our client's reputation for excellence in medical aesthetics.
Responsibilities:
Responsibilities:
- Conduct in-depth virtual consultations to assess client skin conditions and concerns.
- Develop and recommend personalized treatment plans utilizing medical-grade products and protocols.
- Educate clients on advanced skincare techniques and the science behind aesthetic treatments.
- Provide ongoing support and follow-up to ensure client satisfaction and treatment efficacy.
- Stay abreast of cutting-edge developments in medical aesthetics and dermatology.
- Contribute to the creation of educational materials and client-facing content.
- Collaborate with the product development team to provide insights on product performance and client needs.
- Maintain accurate and confidential client records.
- Address client inquiries and resolve issues effectively and efficiently.
- Uphold the highest standards of professionalism and client care.
- Licensed Medical Aesthetician with a minimum of 5 years of practical experience in a clinical setting.
- Extensive knowledge of medical-grade skincare, dermatological principles, and aesthetic procedures.
- Demonstrated expertise in treating a wide range of skin concerns (e.g., acne, hyperpigmentation, aging).
- Excellent verbal and written communication skills, with strong interpersonal abilities for virtual client engagement.
- Proficiency in utilizing telehealth platforms, CRM systems, and other relevant digital tools.
- Ability to work independently, manage time efficiently, and prioritize tasks in a remote environment.
- A passion for skincare education and empowering clients.
- Experience in creating educational content or delivering virtual training is highly desirable.
- Commitment to maintaining client confidentiality and adhering to professional ethics.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Client Success Manager - Technical Support
400 Zallaq, Southern
BHD3500 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
We are looking for a proactive and dedicated Client Success Manager to join our client's thriving customer service department in Zallaq, Southern, BH . This role is central to ensuring our clients receive exceptional support and maximize their experience with our services. You will be the primary point of contact for a portfolio of key accounts, building strong relationships and understanding their unique needs and challenges. Your responsibilities will include managing incoming support requests, troubleshooting technical issues, and escalating complex problems to the appropriate teams. A critical aspect of this role is providing timely and accurate resolutions, ensuring high levels of customer satisfaction and retention. You will also be responsible for educating clients on product features and best practices, proactively identifying opportunities for them to gain more value. Conducting regular check-ins, performance reviews, and feedback sessions with clients will be essential to foster loyalty and identify areas for improvement. The ideal candidate will possess excellent communication, active listening, and problem-solving skills. You must be adept at explaining technical concepts clearly and concisely to a non-technical audience. A strong understanding of customer relationship management (CRM) principles and tools is required. You will work collaboratively with sales, product, and engineering teams to advocate for client needs and drive product enhancements. This role demands empathy, patience, and a genuine passion for helping others succeed. Success in this position will be measured by key metrics such as client satisfaction scores, retention rates, and proactive engagement. If you are a detail-oriented individual with a knack for resolving issues and building lasting partnerships, we encourage you to apply for this exciting opportunity in Zallaq, Southern, BH . You will be instrumental in shaping the client experience and contributing to the overall growth and success of our client.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Service & Technical Support Lead
2290 Al Ghurayfah
BHD65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a dynamic technology solutions provider, is seeking an experienced and empathetic Customer Service & Technical Support Lead to guide their support team in Shakhura, Northern, BH . This leadership role is crucial for ensuring exceptional customer experiences and efficient resolution of technical issues. You will be responsible for managing a team of support agents, developing support processes, and acting as a point of escalation for complex customer queries and technical challenges.
Key Responsibilities:
Qualifications:
This Hybrid role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on customer satisfaction and support operations. The position requires a dedicated individual ready to lead and inspire a customer-focused team.
Key Responsibilities:
- Lead, train, and mentor a team of customer service and technical support representatives.
- Develop and implement customer support policies, procedures, and service standards.
- Monitor support ticket queues and ensure timely and effective resolution of customer issues.
- Act as a Tier 2/3 support agent, handling escalated customer inquiries and complex technical problems.
- Analyze customer feedback and support metrics to identify areas for improvement in products and services.
- Collaborate with product development and engineering teams to relay customer feedback and troubleshoot technical issues.
- Develop and maintain a knowledge base of support documentation, FAQs, and troubleshooting guides.
- Manage customer relationships and ensure high levels of customer satisfaction and retention.
- Oversee the efficient use of support tools and CRM systems.
- Prepare regular reports on team performance, key support metrics, and customer satisfaction levels.
- Ensure team adherence to SLAs and company quality standards.
- Foster a positive and productive team environment.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 1-2 years in a team lead or supervisory role.
- Proven ability to manage and motivate a support team.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with helpdesk software and CRM systems.
- Familiarity with ITIL best practices is a plus.
- Ability to remain calm and professional under pressure.
- Strong organizational and time management skills.
- Ability to work effectively in a Hybrid work setting, balancing remote flexibility with in-office collaboration in Shakhura, Northern, BH .
- Experience in developing support documentation and knowledge bases.
This Hybrid role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on customer satisfaction and support operations. The position requires a dedicated individual ready to lead and inspire a customer-focused team.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Technical Support
7001 Southern, Southern
BHD40000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking dedicated and tech-savvy Customer Service Representatives to join their remote Technical Support team. This is a fully remote role, offering the flexibility to assist customers from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties with our client's software products. Your primary responsibility will be to provide prompt, accurate, and friendly technical assistance via phone, email, and chat. The ideal candidate will possess excellent communication and problem-solving skills, a patient demeanor, and a genuine desire to help customers resolve their technical issues. You'll need to efficiently diagnose problems, guide users through troubleshooting steps, and escalate complex issues to higher-level support when necessary. A strong understanding of common software applications, operating systems (Windows, macOS), and basic networking concepts is essential. You should be comfortable navigating and troubleshooting software interfaces and be able to explain technical solutions in a clear and understandable manner. This role requires strong organizational skills to manage multiple customer interactions and maintain detailed records of support activities. Continuous learning about the client's products and evolving technologies will be key to your success. This is a fantastic opportunity to enter the technology sector and grow your career in customer support and technical assistance. Responsibilities:
- Provide high-quality technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software-related issues.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues to the appropriate technical teams.
- Document customer interactions and technical issues accurately in a CRM system.
- Maintain a high level of customer satisfaction through effective problem resolution.
- Stay up-to-date with product updates and new features.
- Identify trends in customer issues and provide feedback to product development.
- Adhere to support SLAs and company policies.
- Contribute to the knowledge base by creating and updating support articles. Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with common software applications and operating systems.
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Familiarity with CRM software.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Technical Support
70002 Jbeil
BHD16000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for dedicated and customer-focused individuals to join their team as Customer Service Representatives specializing in Technical Support. This hybrid role offers a balance of remote work flexibility and in-office collaboration, supporting customers in **Sanad, Capital, BH**. You will be the first point of contact for clients seeking assistance with our product suite.
As a Customer Service Representative, you will provide prompt, accurate, and friendly assistance to customers experiencing technical difficulties or seeking guidance on product usage. Your responsibilities will include troubleshooting issues, guiding users through solutions, escalating complex problems to higher support tiers, and documenting customer interactions and resolutions. A commitment to excellent customer service and a passion for technology are key attributes for success in this role.
Key Responsibilities:
As a Customer Service Representative, you will provide prompt, accurate, and friendly assistance to customers experiencing technical difficulties or seeking guidance on product usage. Your responsibilities will include troubleshooting issues, guiding users through solutions, escalating complex problems to higher support tiers, and documenting customer interactions and resolutions. A commitment to excellent customer service and a passion for technology are key attributes for success in this role.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues with software applications.
- Guide customers through step-by-step solutions for common problems.
- Escalate complex or unresolved issues to senior support staff or relevant departments.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Provide clear and concise explanations of product features and functionalities.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Identify opportunities to improve customer support processes and product documentation.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
- Adhere to company policies and service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Strong understanding of common software applications and operating systems.
- Excellent communication, listening, and interpersonal skills.
- Patience and empathy when dealing with frustrated customers.
- Ability to explain technical concepts in a clear and understandable manner.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong problem-solving and analytical skills.
- Ability to multitask and manage time effectively in a dynamic environment.
- A proactive and self-motivated approach to learning new products and technologies.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Customer Service & Technical Support Lead
23465 Seef, Capital
BHD55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Customer Service & Technical Support Lead to manage their support operations. This role is based at our vibrant office in Seef, Capital, BH . You will be responsible for leading a team of customer service representatives and technical support agents, ensuring the delivery of exceptional service and prompt resolution of customer issues. Your duties will include training and mentoring the support team, developing and implementing support strategies, and monitoring team performance against key metrics. You will handle escalated customer inquiries, troubleshoot technical problems, and ensure customer satisfaction. A deep understanding of customer relationship management (CRM) systems and helpdesk software is essential. You will also be involved in identifying areas for service improvement and contributing to the development of support documentation and knowledge bases. The ideal candidate will have a proven track record in customer service management and technical support, with strong leadership and problem-solving skills. Excellent communication and interpersonal abilities are crucial. Experience in developing training materials and performance management strategies is highly desirable. You must be adept at managing a team, fostering a positive and supportive work environment, and ensuring high levels of customer satisfaction. We are looking for a motivated individual with a passion for service excellence and a commitment to continuous improvement.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative - Technical Support
1035 Jbeil
BHD20 Hourly
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team in Sanad, Capital, BH . In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries related to our client's products and services. Your responsibilities will include answering phone calls, responding to emails, and managing customer interactions through various channels. You will need to possess a strong understanding of the products and services offered, enabling you to effectively troubleshoot issues, answer questions, and guide customers to the best solutions. This role requires patience, empathy, and excellent communication skills to ensure a positive customer experience. You will be responsible for documenting customer interactions, updating customer records, and escalating complex issues to the appropriate departments when necessary. A key aspect of this position is to identify customer needs and provide solutions that promote customer satisfaction and retention. Training will be provided on specific products and systems, but a foundational understanding of customer service principles is essential. The ability to work efficiently in a fast-paced environment, manage multiple tasks simultaneously, and maintain a professional demeanor at all times is crucial. You will play a vital role in representing the company and ensuring customer loyalty.
Qualifications:
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to handle customer inquiries and complaints effectively.
- Proficiency in basic computer applications.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Fluency in English and Arabic is a plus.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Auction support Jobs in Bahrain !
6
Technical Support Lead - Customer Service
701 Al Budayyi, Northern
BHD75000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Technical Support Lead to spearhead their customer service operations. This role is crucial in providing exceptional technical assistance and leadership to a remote team of support specialists. You will be responsible for managing daily support operations, ensuring timely and effective resolution of customer issues related to our software products. Key duties include developing and refining support processes, training and mentoring support staff, and acting as an escalation point for complex technical problems. You will analyze support trends, identify areas for improvement, and implement solutions to enhance customer satisfaction and reduce ticket resolution times. This fully remote position demands excellent leadership, communication, and problem-solving skills. You will collaborate closely with product development, QA, and sales teams to relay customer feedback and contribute to product enhancements. Maintaining comprehensive knowledge base articles and troubleshooting guides will be a vital part of ensuring our customers and support team have the resources they need. The ideal candidate possesses a strong technical background, deep understanding of customer service principles, and proven experience in leading a technical support team in a remote environment. A passion for customer advocacy and a commitment to continuous improvement are essential.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of technical support specialists.
- Oversee daily customer support operations, ensuring efficient ticket resolution.
- Develop and implement best practices for customer service and technical support.
- Train, coach, and mentor support team members to enhance their skills.
- Serve as an escalation point for complex customer technical issues.
- Analyze support metrics and trends to identify areas for improvement.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Collaborate with cross-functional teams to address product issues and customer feedback.
- Ensure a high level of customer satisfaction through timely and effective support.
- Foster a positive and productive team environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven experience managing and motivating remote teams.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency with helpdesk software and CRM systems.
- Ability to analyze data and develop actionable insights.
- Strong problem-solving and critical thinking abilities.
- Self-motivated and able to work independently in a remote setting.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative - Technical Support
711 Muharraq, Muharraq
BHD500 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for enthusiastic and customer-focused individuals to join their team as Customer Service Representatives specializing in Technical Support. This role, based in Muharraq, Muharraq, BH , will involve providing first-line support to customers experiencing technical difficulties with our client's products or services. You will be responsible for troubleshooting issues, guiding customers through solutions, and escalating complex problems to higher levels of support when necessary. A passion for technology and a commitment to delivering exceptional customer experiences are essential.
The ideal candidate will possess excellent communication and active listening skills, with the ability to explain technical concepts in a clear and concise manner. You should be patient, empathetic, and adept at de-escalating challenging situations. This hybrid role requires you to be available for both in-office and remote work, offering a balance between collaboration and flexibility. You will utilize our client's support software to log customer interactions, track issue resolution, and contribute to building a comprehensive knowledge base. Training on our specific products and support systems will be provided, but a foundational understanding of common technical issues is beneficial.
Key Responsibilities:
Qualifications:
The ideal candidate will possess excellent communication and active listening skills, with the ability to explain technical concepts in a clear and concise manner. You should be patient, empathetic, and adept at de-escalating challenging situations. This hybrid role requires you to be available for both in-office and remote work, offering a balance between collaboration and flexibility. You will utilize our client's support software to log customer interactions, track issue resolution, and contribute to building a comprehensive knowledge base. Training on our specific products and support systems will be provided, but a foundational understanding of common technical issues is beneficial.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding technical issues.
- Troubleshoot hardware and software problems, providing clear step-by-step guidance.
- Diagnose and resolve common technical issues efficiently.
- Escalate unresolved issues to specialized technical support teams with detailed documentation.
- Guide customers through product features and functionalities.
- Maintain accurate records of customer interactions and issue resolution in the CRM system.
- Contribute to the development and updating of support documentation and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Adhere to company policies and customer service standards.
- Achieve and maintain target metrics for customer satisfaction and resolution times.
Qualifications:
- High school diploma or equivalent; relevant technical certifications are a plus.
- Previous experience in customer service or technical support is highly desirable.
- Familiarity with common operating systems (Windows, macOS) and software applications.
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Good organizational skills and attention to detail.
- Willingness to learn new technologies and products.
- Ability to work effectively in a hybrid work model.
- Customer-centric mindset with a passion for helping others.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer - Customer Service
404 Tubli
BHD3000 Monthly
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a motivated and technically adept Technical Support Engineer to join their dedicated customer service team based in **Jidhafs, Capital, BH**. This role is integral to ensuring our customers receive prompt and effective technical assistance for our range of products and services. The ideal candidate will possess a strong understanding of technical troubleshooting, excellent problem-solving skills, and a genuine passion for customer satisfaction. You will be responsible for diagnosing and resolving complex technical issues, guiding customers through solutions, and ensuring a seamless user experience.
Responsibilities:
Responsibilities:
- Provide first-level technical support and troubleshooting to customers via phone, email, and in-person interactions.
- Diagnose and resolve hardware and software issues related to our products.
- Guide customers through installation, setup, and configuration processes.
- Escalate unresolved issues to higher-level support teams or engineering when necessary.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Develop and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Proactively identify trends in customer issues and provide feedback to product development teams.
- Stay up-to-date with product updates, new features, and common technical challenges.
- Contribute to improving customer satisfaction through efficient and effective support.
- Collaborate with sales and engineering teams to ensure a cohesive customer experience.
- Assist in training new support staff on products and support procedures.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
- Proven ability to troubleshoot and resolve complex technical problems efficiently.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency with ticketing systems and CRM software.
- Ability to explain technical concepts to non-technical users.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team environment.
- Familiarity with (mention specific technologies if applicable, e.g., cloud platforms, specific software) is a plus.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9