147 b2b jobs in Bahrain

• Identify and pursue new business opportunities within target markets, focusing on B2B solutions and services.
• Develop and implement strategic sales plans to achieve and exceed revenue targets.
• Build and maintain strong, long-lasting relationships with key clients and stakeholders.
• Conduct market research to identify emerging trends, competitive landscape, and potential new avenues for growth.
• Prepare and deliver compelling sales presentations and proposals tailored to client needs.
• Negotiate contracts and close deals, ensuring favorable terms for the company.
• Collaborate closely with marketing, product development, and customer success teams to ensure a unified approach to client acquisition and retention.
• Represent the company at industry events, trade shows, and networking functions.
• Track sales activities, pipeline, and forecast revenue accurately using CRM software.
• Provide market feedback to internal teams to inform product development and strategic planning.
• Effectively manage time and resources in a hybrid work environment, balancing remote client outreach with in-office strategic planning and team meetings.

• Bachelor's degree in Business Administration, Marketing, or a related field; an MBA is a plus.
• Minimum of 7 years of experience in business development, sales, or account management, with a proven track record in B2B solutions.
• Demonstrated ability to develop and execute successful sales strategies and exceed targets.
• Exceptional negotiation, communication, and interpersonal skills.
• Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
• Strong understanding of market dynamics and competitive analysis.
• Ability to build rapport and credibility with senior-level executives.
• Excellent presentation and public speaking skills.
• Self-motivated with the ability to work independently and as part of a team in a hybrid setting.
• Strong organizational and time-management skills.
• This role is based in the **Janabiyah, Northern, BH** area, requiring hybrid attendance.

Operation

Division

Technology

Location

Closing Date

04-Nov-2024

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

1. Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
2. Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
3. Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
4. Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
5. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
6. Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
7. Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
8. Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
9. Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
10. Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
11. Conduct awareness workshops for change processes and compliance tailored for B2B customers.
12. Maintain a history log for all events and activities related to enterprise customers.
13. Perform all other related duties as assigned by the department.

Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

Excellent communication and interpersonal skills.

Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Develop and execute strategic account plans to achieve sales targets and expand business with existing clients.
• Build and maintain strong, long-lasting relationships with key stakeholders within client organizations.
• Understand client business objectives and identify opportunities to offer solutions that meet their needs.
• Conduct regular client meetings, presentations, and product demonstrations.
• Oversee the entire sales cycle for assigned accounts, from lead generation to closing deals.
• Collaborate with internal teams (e.g., marketing, product development, customer support) to ensure client success.
• Identify upsell and cross-sell opportunities within existing accounts.
• Prepare accurate sales forecasts and reports for management.
• Resolve client issues and concerns promptly and effectively, ensuring high levels of customer satisfaction.
• Stay informed about industry trends, market activities, and competitors.
• Negotiate contract terms and pricing with clients.
• Continuously seek opportunities to improve client engagement and retention strategies.

• Develop and execute strategic account plans to achieve sales targets and expand revenue within assigned key accounts.
• Build and maintain strong, long-lasting relationships with key stakeholders at client organizations.
• Understand client business objectives, challenges, and needs to identify opportunities for upselling and cross-selling our client's products/services.
• Serve as the primary point of contact for key clients, addressing inquiries, concerns, and providing timely resolutions.
• Conduct regular business reviews with clients to assess satisfaction, identify areas for improvement, and reinforce the value proposition.
• Negotiate contracts and service level agreements, ensuring favorable terms for both parties.
• Collaborate with internal teams (e.g., sales support, technical support, product development) to ensure seamless service delivery and client satisfaction.
• Monitor market trends and competitor activities to provide clients with relevant insights and solutions.
• Identify and pursue new business opportunities within existing accounts.
• Prepare accurate sales forecasts and reports for management.
• Stay informed about product/service updates and industry developments.
• Contribute to the overall sales strategy and objectives of the company.
• Ensure client retention and satisfaction through proactive engagement and exceptional service.

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Minimum of 5 years of experience in B2B sales, account management, or a related client-facing role.
• Proven track record of successfully managing key accounts and achieving sales quotas.
• Excellent communication, presentation, and negotiation skills.
• Strong interpersonal skills with the ability to build rapport and trust with clients at all levels.
• Strategic thinking and problem-solving capabilities.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
• Ability to understand complex client needs and develop tailored solutions.
• Self-motivated, organized, and able to manage time effectively.
• Experience in the relevant industry sector is highly desirable.
• Knowledge of sales methodologies and techniques.

• Manage a portfolio of existing client accounts, serving as their primary point of contact.
• Develop and execute strategies to strengthen client relationships and enhance customer loyalty.
• Identify opportunities for account growth through upselling and cross-selling of products/services.
• Conduct regular client meetings to discuss their needs, provide updates, and ensure satisfaction.
• Collaborate with internal teams (e.g., sales, support, product) to deliver exceptional client experiences.
• Prepare and present account reviews and performance reports to clients and management.
• Negotiate contract renewals and amendments.
• Proactively address and resolve client issues and concerns.
• Stay informed about market trends and competitor activities affecting client businesses.
• Meet and exceed defined account growth and retention targets.
• Maintain accurate client information in the CRM system.
• Provide feedback to product development teams based on client insights.

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in account management, sales, or a client-facing role.
• Proven ability to build and maintain strong, long-lasting client relationships.
• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Proficiency in CRM software (e.g., Salesforce, HubSpot).
• Ability to understand client business needs and tailor solutions accordingly.
• Strong organizational and time management skills.
• Self-motivated and able to work independently as well as collaboratively.
• Experience in B2B sales is essential.
• Familiarity with the local market is a plus.

• Identify and pursue new business opportunities within assigned territories or market segments.
• Develop and execute strategic sales plans to achieve and exceed sales targets.
• Build and maintain strong relationships with key decision-makers in prospective and existing client organizations.
• Conduct in-depth needs analysis to understand client challenges and requirements.
• Present compelling product/service demonstrations and proposals tailored to client needs.
• Negotiate contract terms and close sales opportunities effectively.
• Manage the entire sales cycle from lead generation to deal closure.
• Collaborate with marketing and product teams to align sales strategies with market demands.
• Track sales activities and pipeline progression using CRM software.
• Provide regular sales forecasts and reports to management.
• Stay informed about market trends, competitor activities, and industry developments.
• Provide exceptional post-sales support to ensure client satisfaction and retention.
• Identify opportunities for upselling and cross-selling to existing clients.
• Participate in industry events, trade shows, and networking opportunities.
• Develop and deliver effective sales presentations.
• Maintain a high level of product knowledge and technical expertise.
• Achieve assigned sales quotas and performance metrics consistently.
• Contribute to sales team efforts and share best practices.
• Understand and articulate the value proposition of our offerings clearly.
• Adapt sales strategies based on market feedback and performance data.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of proven experience in B2B sales, preferably in a senior or leadership role.
• Demonstrated success in achieving and exceeding sales quotas.
• Excellent negotiation, communication, and interpersonal skills.
• Strong understanding of sales methodologies and CRM software.
• Ability to build rapport and establish trust with clients.
• Self-motivated, driven, and results-oriented.
• Experience working in a hybrid sales environment, balancing remote work with client-facing meetings.
• Proficiency in presenting complex solutions to diverse audiences.
• Strong organizational and time-management skills.
• Knowledge of the local market and business landscape is a plus.