30 Banking Operations jobs in Bahrain

Senior Remote Banking Operations Specialist

1030 Southern, Southern BHD60000 Annually WhatJobs

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Job Description

full-time
Our client is actively seeking a highly skilled and motivated Senior Remote Banking Operations Specialist to join their fully remote team. This position offers an exceptional opportunity for individuals who thrive in a virtual environment and possess extensive experience in banking operations. You will be responsible for overseeing and optimizing various banking processes, ensuring compliance with regulations, and maintaining high standards of customer service. Key responsibilities include managing daily banking transactions, resolving complex customer inquiries, processing loan applications, handling account reconciliations, and implementing operational improvements to enhance efficiency and accuracy. This role requires a deep understanding of banking systems, products, and regulatory frameworks. You will work collaboratively with internal teams to troubleshoot issues, develop best practices, and contribute to the continuous improvement of our client's remote banking services.

Key Responsibilities:
  • Manage and execute a wide range of banking operations, including account opening, transaction processing, and fund transfers.
  • Provide expert support for complex customer inquiries and resolve escalated issues promptly and professionally.
  • Ensure adherence to all relevant banking regulations, compliance policies, and internal procedures.
  • Identify and implement process improvements to streamline operations and enhance service delivery.
  • Collaborate with IT and other departments to test and implement new banking technologies and features.
  • Prepare operational reports and analyze key performance indicators (KPIs).
  • Train and mentor junior team members on operational procedures and best practices.
  • Maintain accurate and up-to-date records of all banking activities.
  • Proactively identify potential risks and implement mitigation strategies.
  • Contribute to the development and refinement of remote banking strategies and workflows.

The ideal candidate will have a Bachelor's degree in Finance, Business Administration, or a related field, with at least 5 years of progressive experience in banking operations. Exceptional problem-solving skills, a strong analytical mindset, and proficiency in various banking software are essential. Excellent written and verbal communication skills are crucial for effective remote collaboration. This is a fully remote position, allowing you to work from anywhere. Join our client's innovative team and contribute to the future of remote banking.
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Head of Business Development (Financial Services)

Career Maker

Posted 1 day ago

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Job Description

We are looking for Head of Business Development from a banking/financial institutions background . The ideal candidate should be an expert in cards businesses and payment services with over 10 years of experience. They should possess a strong positive personality and have extensive international exposure. The candidate must have a robust network within Financial Institutions, Merchant Aggregators, e-commerce, and B2B processors in the MENA region.

Responsibilities

  • Grow revenue by identifying and pursuing opportunities with new or existing customers/markets.
  • Focus on increasing market share, market acceptance, customer touchpoints, and expanding the regional footprint of International Payment Services.
  • Set sales strategies aligned with geography and segment strategies.
  • Manage the sales pipeline at the segment level.
  • Collaborate with product development and marketing teams to develop the sales pipeline.
  • Engage in discussions with key decision makers regarding product opportunities.
  • Analyze customers’ current business through profitability modeling, financial forecasting, and competitive analysis.
  • Develop financial models and business cases for new business development opportunities.
  • Support the execution and management of customer contract negotiations.
  • Evaluate deal processes to enhance efficiency and effectiveness.
  • Manage strategic programs for large business initiatives and partnerships.
  • Support existing business development relationships with government, regulators, industry bodies, etc.
  • Experience in executing and managing business development strategies in emerging countries, regions, or industry verticals.
  • Proven track record of achieving business development targets and building strong customer relationships.
  • Successfully introduce and implement solutions tailored to specific countries, regions, or industry sectors.
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Customer Service Representative

Manama, Capital Healthscope

Posted 1 day ago

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Job Description

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about our products, services, and policies to assist customers with their needs.
  • Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
  • Process orders, returns, and exchanges accurately and in a timely manner.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Collaborate with other team members and departments to ensure a seamless customer experience.
  • Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Supportive and collaborative work environment with a focus on employee well-being.
  • Flexible scheduling options to accommodate work-life balance.
  • Employee discounts on company products or services.
  • Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

Job Specification
  • Ability to remain calm and composed under pressure while maintaining a positive attitude.
  • Proficiency in using computers and familiarity with CRM software.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
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Customer Service Representative

Manama, Capital Tafaseel Group Holding

Posted 17 days ago

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Job Description

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.


Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must
  9. Bahraini nationals only
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Customer Service Representative

Manama, Capital Tafaseel BPO

Posted 23 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Tafaseel Group

Posted 23 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:
  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

700 Jbeil BHD30000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team in Salmabad, Northern, BH . This role is essential for providing outstanding support and building strong relationships with clients. The ideal candidate will possess excellent communication skills, a patient demeanor, and a proactive approach to problem-solving. You will be the primary point of contact for customer inquiries, addressing their needs efficiently and effectively across various communication channels. This hybrid role offers a dynamic work environment balancing in-office collaboration with the flexibility of remote work.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products, services, and policies.
  • Troubleshoot and resolve customer issues, complaints, and requests efficiently and effectively.
  • Document all customer interactions and transactions accurately in the CRM system.
  • Identify opportunities to enhance the customer experience and provide feedback for service improvement.
  • Process orders, returns, and exchanges as needed.
  • Escalate complex issues to the appropriate departments or supervisors for resolution.
  • Maintain a high level of product and service knowledge.
  • Adhere to company service standards and performance metrics.
  • Build rapport and establish trust with customers.
  • Participate in training sessions to stay updated on product offerings and service protocols.

Qualifications:
  • High school diploma or equivalent; associate's or bachelor's degree is a plus.
  • Proven customer support experience (1-2 years preferred).
  • Excellent communication skills, both verbal and written.
  • Strong active listening and problem-solving abilities.
  • Patience, empathy, and a customer-centric attitude.
  • Proficiency in using CRM software and MS Office applications.
  • Ability to multitask and manage time effectively.
  • Familiarity with basic troubleshooting techniques.
  • Ability to adapt to a fast-paced environment.
  • Comfortable working in a hybrid model, splitting time between office and remote work.

This is a fantastic opportunity for an individual passionate about customer service to contribute to a growing organization in Salmabad, Northern, BH .
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Customer Service Representative

Manama, Capital Café CHANTILLY

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Job Description

Kindly send your CV via WhatsApp on

**Salary**: BD250.000 - BD300.000 per month

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)
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Customer Service Representative

Manama, Capital Whitewater

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Job Description

Direct the cases which do not meet foundation requirements to the relevant community agencies
- Assess cases which are of higher priority and consequently prepare an agenda to handle their needs
- Respond to all incoming calls on the hotline both during office hours and during the designated out of office hours
- Provide necessary information and clarification to all inquiries throughout the interaction with the case
- Transfer calls to the relevant

**Qualifications**:

- High school certificate
- Prior experience in working in hotlines or call centers
- Previous experience in working with multi-disciplinary teams and cultures

**Salary**: BD1,200.000 - BD1,900.000 per month

Ability to Commute:

- Manama (required)

Ability to Relocate:

- Manama: Relocate before starting work (required)
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Customer Service Representative

Al Budaiya marshall car rental and transport co.

Posted today

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Job Description

Management and resolve customer complaints/queries._
- Identify and escalate issues to supervisors._
- Provide service information to customers._
- Document all call information according to standard operating procedures._
- Follow up customer calls where necessary._
- Complete call logs and reports_

**Basic requirements for the role**:

- Proven experience working as a Contact Centre Agent in any Financial Industry_
- Good communication and interpersonal skills_

نوع الوظيفة: دوام كامل
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