What Jobs are available for Bilingual Representative in Bahrain?

• Handle inbound customer inquiries via phone, email, and chat in both English and Arabic.
• Provide clear, accurate, and comprehensive information about products, services, and policies.
• Troubleshoot and resolve customer issues effectively, ensuring customer satisfaction.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify and escalate complex issues to the appropriate teams for further investigation and resolution.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively engage with customers to ensure their needs are met and their experience is positive.
• Adhere to company policies, procedures, and service level agreements (SLAs).
• Participate in team meetings and training sessions to stay updated on product knowledge and service standards.
• Assist in gathering customer feedback to help improve products and services.

• Fluency in both written and spoken English and Arabic is mandatory.
• Previous experience in a customer service or call center environment is highly preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving abilities and a patient, customer-focused demeanor.
• Proficiency with common office software and experience using CRM or helpdesk platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A high-speed internet connection and a quiet, distraction-free workspace.
• Flexibility to work various shifts may be required based on business needs.
• Passion for providing excellent customer service and a commitment to achieving positive outcomes.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
• Process customer requests, orders, and returns efficiently.
• Maintain detailed and accurate customer records in the CRM system.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Gather customer feedback and share insights with relevant departments to improve service quality.
• Adhere to company service standards and performance metrics.
• Participate in training sessions to stay updated on product knowledge and service procedures.
• Contribute to a positive team environment and collaborate with colleagues.
• Ensure customer satisfaction by providing a high level of service and support.
• This role operates on a hybrid schedule, requiring some days in the office located in **Isa Town, Southern, BH**, and offering remote work flexibility for other days.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Fluency in both spoken and written Arabic and English is mandatory.
• Previous experience in customer service, call center, or a related role is preferred.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using computers and CRM software.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Reliable and punctual with a strong work ethic.
• Adaptable and willing to learn new processes and technologies.
• Must be eligible to work in Bahrain and reside within a reasonable commuting distance of **Isa Town, Southern, BH** for in-office days.

• Handle customer inquiries and requests via phone, email, and chat in Arabic and English.
• Provide information about products, services, and company policies.
• Resolve customer issues and complaints promptly and professionally.
• Process orders, forms, applications, and requests.
• Maintain accurate and detailed customer records in the CRM system.
• Escalate complex issues to the appropriate departments.
• Ensure a high level of customer satisfaction and retention.
• Adhere to company service standards and procedures.

• High school diploma or equivalent; Associate's degree is a plus.
• Proven experience in a customer service role.
• Fluency in both Arabic and English (written and spoken) is essential.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using customer service software and CRM systems.
• Ability to work effectively in a hybrid environment.
• Customer-centric attitude and dedication to providing excellent service.

• Initiate outbound prospecting activities to identify and qualify potential leads.
• Conduct high-volume of cold calls and email campaigns daily.
• Engage prospects in meaningful conversations to understand their needs and pain points.
• Articulate the company's value proposition clearly and compellingly.
• Schedule introductory meetings and product demonstrations for Account Executives.
• Utilize CRM software to track all sales activities and manage lead pipeline.
• Collaborate with the sales and marketing teams to refine lead generation strategies.
• Achieve and exceed monthly and quarterly sales targets.
• Maintain up-to-date knowledge of products, services, and industry trends.

• Proven experience in sales, business development, or a customer-facing role.
• Fluency in both English and Arabic (written and verbal) is essential.
• Exceptional communication, interpersonal, and active listening skills.
• Strong organizational and time management abilities.
• Goal-oriented with a proven track record of meeting or exceeding targets.
• Ability to work effectively in a fast-paced, target-driven environment.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) is a plus.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Resilience and a positive attitude towards rejection.

• Conduct in-depth virtual consultations to assess client skin conditions and concerns.
• Develop and recommend personalized treatment plans utilizing medical-grade products and protocols.
• Educate clients on advanced skincare techniques and the science behind aesthetic treatments.
• Provide ongoing support and follow-up to ensure client satisfaction and treatment efficacy.
• Stay abreast of cutting-edge developments in medical aesthetics and dermatology.
• Contribute to the creation of educational materials and client-facing content.
• Collaborate with the product development team to provide insights on product performance and client needs.
• Maintain accurate and confidential client records.
• Address client inquiries and resolve issues effectively and efficiently.
• Uphold the highest standards of professionalism and client care.

• Licensed Medical Aesthetician with a minimum of 5 years of practical experience in a clinical setting.
• Extensive knowledge of medical-grade skincare, dermatological principles, and aesthetic procedures.
• Demonstrated expertise in treating a wide range of skin concerns (e.g., acne, hyperpigmentation, aging).
• Excellent verbal and written communication skills, with strong interpersonal abilities for virtual client engagement.
• Proficiency in utilizing telehealth platforms, CRM systems, and other relevant digital tools.
• Ability to work independently, manage time efficiently, and prioritize tasks in a remote environment.
• A passion for skincare education and empowering clients.
• Experience in creating educational content or delivering virtual training is highly desirable.
• Commitment to maintaining client confidentiality and adhering to professional ethics.

Brief Descriptionof Job Function
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

• DUTIES ACTUALLY PERFORMED BY THIS POSITION:
• Answer all calls within 2 rings
• Cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up-sell and cross-sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records
• ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills.
• Strong English language
• Good understanding of the services
• Be highly computer literate, particularly in Microsoft Office Products.
• Targets

Key performance indicators and targets to be agreed.

• Commission or incentives

Commissions Or Incentives To Be Agreed. Important Notes

• Commission is only payable if all KPI targets are achieved.
• Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

Company Description

Parcel Delivery W.L.L is the fastest delivery company in Bahrain, specializing in business, restaurant, and individual deliveries. Businesses can track their orders and utilize an instant pickup service, enabling owners to send their orders within 15 minutes of requesting a driver. Parcel offers the best price guarantee along with speedy services.

Role Description

This is a full-time, on-site role located in Manama for a Customer Service Representative. The Customer Service Representative will provide support to customers, ensuring inquiries and issues are resolved promptly and effectively. Daily tasks include interacting with customers via phone, email, and in-person to address concerns, provide information about services, and maintain high customer satisfaction standards.

Qualifications

• Customer Service Representatives and Customer Support skills
• Skills in ensuring Customer Satisfaction and providing excellent Customer Service
• Experience in enhancing Customer Experience
• Strong verbal and written communication skills
• Ability to handle customer complaints and provide timely solutions
• Previous experience in a similar role is preferred
• High school diploma or equivalent required; Bachelor's degree is a plus