1 750 Call Center jobs in Bahrain

Date: 18 Aug 2025

Company: Air Arabia PJSC (G9)

Location:Manama, AE

Country: AE

Job Purpose

To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities

• Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.

• Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.

• Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.

• Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.

• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.

• Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.

• Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.

• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.

• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.

• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.

• Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Qualifications (Academic, training, languages)

• High School/Diploma or equivalent.
• Capable of using technology systems and tools such as Microsoft Office.
• Good in English & Arabic Languages.

Work Experience

• Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
• Capability of understanding market trends and channeling them leading to effective customer care solutions.
• Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
• Capable of understanding customers' problems and direct them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Required Call Center Agent for a group of Restaurants. Excellent communication and guest service skills required. Arabic an added advantage. ONLY THOSE WHO WORKED IN HOSPITALITY NEED APPLY.

The Call Center Agent is responsible for handling customer calls in a professional, courteous, and efficient manner. The role involves receiving and processing customer orders, providing information about menu items, promotions, and services, resolving customer concerns, and ensuring a positive customer experience that aligns with Pasta Express standards.

Job Type: Full-time

Job Responsibilities:

• MUST be Bahraini Nationality and have a previous experience in restaurant call center or same.
• Able speak english and arabic with good communication skills.
• Speed of answer effectively and efficiently.
• Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
• Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
• Reduction of call handling time cost.
• Reduction of average call wait time.
• Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
• Effectively monitor the call abandonments and ensure to call back in proper timelines.
• Ensuring customer satisfaction score and guarantee the best possible experience.
• Cross-Selling/Up-Selling to customers.

Job Type: Full-time

• To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.
  
  

• Answer inbound calls to assist customers who have specific inquiries.
• Build customer’s trust in the services and products offered by Zain.
• Provide personalized customer service of the highest level.
• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
• Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work as part of a team- to achieve performance metrics.
• Assist customers with all issues and escalate them to management appropriately.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
• Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
• Performs any other related duties as assigned or needed.
  
  

• Understanding Individual Differences of Customers.
• Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
• A sound knowledge of telephone etiquette.
• Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).
• Language Abilities (English – Arabic) - Urdu is a plus.
• Computer Skills (Microsoft Office Basic).
• Effectiveness of customer retention.
• Effectiveness of issue resolution/decision making/change control and risk management.
  
  

• University student (2nd year and above).
• Experience is a plus.
• Able to full time on shift basis.
  
  

• Resume/CV

About The Role
Job Purpose:

• To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties

• Answer inbound calls to assist customers who have specific inquiries.
• Build customer's trust in the services and products offered by Zain.
• Provide personalized customer service of the highest level.
• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
• Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work as part of a team- to achieve performance metrics.
• Assist customers with all issues and escalate them to management appropriately.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
• Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
• Performs any other related duties as assigned or needed.

Core Competencies

• Understanding Individual Differences of Customers.
• Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
• A sound knowledge of telephone etiquette.
• Listening Skills (Ask the right questions- Listen carefully and take note of the client's individual need).
• Language Abilities (English – Arabic) - Urdu is a plus.
• Computer Skills (Microsoft Office Basic).
• Effectiveness of customer retention.
• Effectiveness of issue resolution/decision making/change control and risk management.

Qualifications And Experience

• University student (2nd year and above).
• Experience is a plus.
• Able to full time on shift basis.

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV

Brief Description:

Being a Customer Service Coordinator at our Assistance Company, Swan International Assistance is an exciting, challenging and career developing role.

To be successful as a Customer Service Coordinator, the candidate must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with Clients who may be worried, frustrated, or angry. As a Customer Service Coordinator, one must be able to learn quickly so they can acquire the product knowledge to answer customers' questions accurately and provide appropriate service. The Customer Service Coordinator must also have a good knowledge of telephone and computer systems to use call center systems efficiently.

Swan International Assistance handles calls for clients on behalf of insurance companies, mainly for Travel Assistance, Medical Assistance, Personal Accidents, and more, as well as other services.

Successful candidates must be able to work under stress, handle First Call, get client details, and apply the right contract/service to the query.

Duties
and Responsibilities:

• First-Call Resolution:
  Quickly and effectively resolve customer issues on the first call, following company procedures to provide top-notch service.

• Case Management:
  Open, manage, and process customer cases, including claims and medical reimbursements, ensuring all information is accurately recorded and followed up on.

• Collaboration and Reporting:
  Work closely with team leaders and supervisors to escalate complex cases and generate necessary reports for management.

• Process Adherence:
  Consistently follow company policies and procedures for all tasks, from handling documents to attending scheduled shifts and training sessions.

• Client Satisfaction:
  Actively seek client feedback to improve service quality and contribute to team performance goals.

This role requires a proactive and detail-oriented individual who can manage multiple tasks while providing exceptional support to our clients.

Main Areas:

• Proven capabilities to handle workload in the Alarm Center during shifts.
• Proven capabilities to maintain and improve C-sat and Call Resolutions.
• Proven capabilities to learn fast and improve own capabilities.
• Proven record of handling responsibilities in the most professional manner.

Qualifications for role:

Skills:

• Excellent Communication skills
• Excellent Organization skills
• Excellent Analytical skills
• Excellent Customer Service oriented skills

Knowledge:

• A minimum of a Diploma
  Degree.
• Bachelor's degree is preferred.
• Fluent in English and Arabic with excellent verbal and written skills.

Overview

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

• Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
• Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems; call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites.
• Delivering customer-centric solutions with close coordination with functional experts. Troubleshooting and maintenance of cyber security solutions at OT infrastructure. Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries. Handling of core service functions like warranty, service notes, and service information.
• Case tracking and KPI management. Remote support to customers and internal service engineers for the first line of support.
• Execution and maintenance of secure remote service infrastructure.
• Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network. Prior proven experience in service of Yokogawa products.
• Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
• Proven Work experience in large Yokogawa installation base customer site. Maintenance knowledge of BR, OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain. Passion for customer support. Listening skill with can-do attitude. Good coordination and interpersonal skills. Good and effective team player and proactive approach to all situations. Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Past proven experience in problem solving with high regard for the customer.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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