1 610 Call Center Agent jobs in Bahrain
Call center agent
Posted 6 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus.
- Prior experience in a customer service or call center role is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and manage customer expectations effectively.
- Proficient in using computer systems and CRM software.
- Fluency in Arabic is preferred; knowledge of English is an advantage.
Call center agent
Posted 10 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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Get notified about new Call Center Representative jobs in Manama, Capital Governorate, Bahrain .
Manama, Capital Governorate, Bahrain 5 months ago
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Manama, Capital Governorate, Bahrain 5 days ago
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Manama, Capital Governorate, Bahrain 3 days ago
Manama, Capital Governorate, Bahrain 4 days ago
Al Khobar, Eastern, Saudi Arabia 1 month ago
Technical Account Support Manager - BahrainManama, Capital Governorate, Bahrain 6 days ago
Manama, Capital Governorate, Bahrain 6 days ago
Manama, Capital Governorate, Bahrain 6 days ago
National Customer Service Associate | Retail | Marks & Spencer | BahrainRiffa, Southern Governorate, Bahrain 8 minutes ago
Full Time Receptionist for a Hair Salon in Bahrain . Key Account Manager Commercial Risk or General LinesAl Khobar, Eastern, Saudi Arabia 1 day ago
Manama, Capital Governorate, Bahrain 2 weeks ago
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#J-18808-LjbffrCall Center Agent - Bahrain
Posted 10 days ago
Job Viewed
Job Description
Date: 12 May 2025
Company: Air Arabia PJSC (G9)
Location:
Manama, AE
Country: AE
Job Purpose
To support the Contact Center across the network by handling inbound customer calls, providing information on products and services, processing reservations, modifications, cancellations, and promoting additional services to maximize sales and enhance customer experience. Ensure productivity aligns with company policies and standards.
Key Responsibilities
- Handle customer inquiries, requests, and complaints positively, reflecting the company's branding and quality standards.
- Respond to calls promptly and accurately, maintaining a positive company image.
- Provide accurate information about products and services; process bookings, modifications, and cancellations.
- Handle complaints, identify issues, and provide immediate solutions.
- Escalate complaints when necessary and follow up on actions taken.
- Promote products and services through cross-selling to meet sales targets.
- Convert lead calls to sales agents and follow up to ensure effective response.
- Support team operations, ensuring maximum productivity and cooperation.
- Achieve key performance indicators related to customer satisfaction, service levels, quality, and productivity.
- Participate in learning new initiatives to improve performance.
- Perform additional duties as assigned by the supervisor.
- High School/Diploma or equivalent.
- Proficiency with technology tools such as Microsoft Office.
- Fluent in English and Arabic; non-Arabic speakers considered with approval.
- No hearing or speech impairments.
- No prior experience required; any experience is an advantage.
- Understanding market trends and customer care solutions.
- Effective communication skills for sales and marketing.
- Ability to understand and direct customer issues appropriately.
- Capacity to work long hours and under pressure.
- Ability to handle difficult situations and customer complaints.
- Ability to contribute to business strategies and KPIs.
IT Help Desk Support
Posted today
Job Viewed
Job Description
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
IT Help Desk Specialist
Posted today
Job Viewed
Job Description
**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.
**Educational Qualification & Certifications**:
- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable
**Experience**:
- Minimum 3 years progressive experience in in helpdesk or technical support.
**Required Skills**:
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
**Salary**: From BD400.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Arabic (required)
Customer Support Engineer
Posted 6 days ago
Job Viewed
Job Description
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
Responsibilities:
- Provide timely and quality technical support to customers in the Middle East and Africa region.
- Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
- Deliver customer-centric solutions with close coordination with functional experts.
- Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
- Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
- Handle core service functions like warranty, service notes, and service information.
- Case tracking and KPI management.
- Provide remote support to customers and internal service engineers for first line support.
- Execute and maintain secure remote service infrastructure.
- Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
- Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
- Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
- Passion for customer support.
- Listening skills with a can-do attitude.
- Good coordination and interpersonal skills.
- Effective team player with a proactive approach to all situations.
- Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Proven experience in problem-solving with high morality of the customer.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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Customer Support Representative
Posted 10 days ago
Job Viewed
Job Description
Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist with debt collection efforts from delinquent clients
- Manage accounts receivable, including invoicing, follow-ups, and payment processing
- Collaborate with the finance team to ensure timely collection of payments
- Maintain accurate and detailed records of customer interactions and payment transactions
- Provide feedback on customer service and collection processes for continuous improvement
- Adhere to company policies, procedures, and regulatory requirements
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Non-profit Organizations
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Al Khobar, Eastern, Saudi Arabia 16 hours ago
Al Khobar, Eastern, Saudi Arabia 1 day ago
Al Khobar, Eastern, Saudi Arabia 1 day ago
Al Khobar, Eastern, Saudi Arabia 1 day ago
Al Khobar, Eastern, Saudi Arabia 1 day ago
Al Khobar, Eastern, Saudi Arabia 16 hours ago
Al Khobar, Eastern, Saudi Arabia 9 hours ago
Quality Assurance & development specialistAl Khobar, Eastern, Saudi Arabia 13 hours ago
Manama, Capital Governorate, Bahrain 2 weeks ago
Technical Director's Office AdministratorAl Khobar, Eastern, Saudi Arabia 10 hours ago
Al Khobar, Eastern, Saudi Arabia 1 day ago
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About the latest Call center agent Jobs in Bahrain !
Customer Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Engineer role at Yokogawa
Join to apply for the Customer Support Engineer role at Yokogawa
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
- Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
- Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
- Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
- Execution and maintenance of secure remote service infrastructure.
- Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
- Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
- Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Past Proven experience in problem solving with high morality of the customer
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process! Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Automation Machinery Manufacturing
Referrals increase your chances of interviewing at Yokogawa by 2x
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#J-18808-LjbffrCustomer Support Specialist
Posted today
Job Viewed
Job Description
The Customer Support Specialist will be the primary point of contact for customers, addressing inquiries via phone, email, and chat. Responsibilities include diagnosing and resolving technical issues, guiding customers through product functionalities, and escalating complex problems to appropriate teams. You will maintain detailed customer records, document interactions, and provide feedback to the product development team to improve service offerings. A key aspect of this role involves building strong customer relationships, ensuring a positive support experience, and contributing to customer retention. The specialist will also be involved in creating and updating knowledge base articles and FAQs to empower customers with self-service resources. Continuous learning about product updates and industry best practices is essential. The ideal candidate will have excellent communication skills, a patient demeanor, and a passion for helping others. This position offers a collaborative work environment and opportunities for professional growth within a growing company.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
Customer Support Lead
Posted today
Job Viewed
Job Description
Key responsibilities include:
- Leading and managing a team of remote customer support representatives.
- Setting performance goals and providing regular feedback and coaching to team members.
- Ensuring timely and accurate resolution of customer inquiries and issues across all support channels.
- Developing and maintaining customer support policies, procedures, and service standards.
- Creating and updating customer support documentation, FAQs, and knowledge base articles.
- Monitoring customer support performance metrics and identifying trends for improvement.
- Handling escalated customer complaints and complex issues with professionalism and efficiency.
- Collaborating with other departments, such as product development and sales, to resolve customer issues and improve product offerings.
- Implementing customer feedback mechanisms and using insights to drive service enhancements.
- Training new customer support staff and conducting ongoing training for the team.
- Analyzing support data to identify common issues and recommend proactive solutions.
- Ensuring all customer interactions are logged accurately in the CRM system.
The ideal candidate will possess a Bachelor's degree or equivalent experience, with a minimum of 5 years of experience in customer service, including at least 2 years in a leadership or supervisory role. Proven experience in managing remote teams is essential. Excellent communication, problem-solving, and interpersonal skills are required. Familiarity with customer support software and CRM systems (e.g., Zendesk, Salesforce) is a must. You should be highly organized, detail-oriented, and possess a strong ability to motivate and manage a team. A passion for delivering exceptional customer experiences is paramount. If you are a proactive leader ready to make a significant impact in a remote environment, we encourage you to apply.