2 353 Call Center Operations jobs in Bahrain

We're Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you

What You'll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

What We're Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in undertaking business trips as required

Location: Bahrain,

If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence

• Accurately pick up food orders from the kitchen and deliver them to customer locations.
• Ensure deliveries are made within the estimated time frame.
• Safely operate a vehicle, adhering to all traffic laws and regulations.
• Verify order accuracy before departure and upon delivery.
• Handle cash and credit card payments accurately and efficiently.
• Provide friendly and courteous customer service during deliveries.
• Maintain the cleanliness and basic upkeep of the delivery vehicle.
• Report any issues, delays, or customer concerns to management promptly.
• Assist with basic food preparation or packaging duties during downtime, as needed.
• Navigate efficiently using GPS or maps.

• Valid driver's license and a clean driving record.
• Reliable personal vehicle with current insurance.
• Proven experience as a delivery driver, preferably in the food service industry.
• Familiarity with the local delivery area of Busaiteen, Muharraq, BH .
• Excellent time management and organizational skills.
• Good communication and customer service skills.
• Ability to work independently and manage time effectively.
• Must be punctual and dependable.
• Ability to handle basic food safety procedures.
• This role requires on-site presence for shifts.

Not just a job, but a career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose: -

Customer Support Engineer with strong in-bound and out-bound call answering experience. Knowledge of communications system and skills should include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints, manage issues to ensure customer satisfaction at the Response Center Department dedicated for control systems Specific to SCADA CI Server, Stardom controllers and associated networks.

Key Responsibilities & Accountabilities

• Handle all inbound calls within the dynamics of Response Center Department environment.
• Manage priorities and maintain effective results.
• Deliver excellent customer service and build customer satisfaction and loyalty.
• Provide effective and timely registration of all the cases logged / customer inquiries.
• On-Job learning to answer and close simple customer inquires
• Handover calls/inquiries after CRM registration to the Response Center Department Technical Engineer / other division contacts and follow-up for closure.
• Enhance customer experience by providing information on new products, services and solutions
• Strive for one-call resolution of customer issues.
• Complete training programs and to stay abreast of product, service and policy changes.
• Strike a positive and cooperative tone with both customers and coworkers.
• Exercise strong interpersonal communication skills with customers and department personnel.
• Accept assignments with an open, cooperative, positive and team-oriented attitude

Qualification and Experience

• Bachelor' Degree in Engineering – Electronics, Electrical, Instrumentation
• Minimum 8-12 years' Experience in Process Control Systems –SCADA, stardom PLC and DCS / Safety Systems
• Yokogawa System experience ( CI, Fast tools / Centum / Prosafe RS )
• Good knowledge in network domain concept, application deployment, OT security applications and system in the network and certifications will be an added advantage

Required Competencies / skills

• Customer interaction/relationship skills
• Analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain
• Passion for customer support. Listening skill with can-do attitude
• co-ordination and interpersonal skills.
• Effective team player and proactive approach to all situations
• Service, troubleshooting methodologies with maintenance procedures of IA systems at industrial automation facilities.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process

About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

• Language: Native Arabic speaker with fluency in English.

• Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

• Strong communication and problem-solving skills.
• Ability to work under pressure and handle high workloads.
• Flexibility in working different shifts and beyond regular hours when necessary.
• A team player with adaptability to changing schedules.

Preferred Qualifications:

• Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
• Experience using Intercom (or similar customer support platforms) is a plus.
• Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
• Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.

Growth Opportunities:

• Potential for cross-border responsibilities across the GCC region.
• Opportunity to expand expertise in ticketing platforms and event management.

Why Join Us?

• Work with a leading ticketing platform in the GCC.
• Gain valuable exposure to the entertainment and events industry.
• Enjoy a dynamic and flexible work environment with exciting opportunities.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical and product-related issues for customers.
• Process customer orders, returns, and exchanges accurately.
• Escalate unresolved issues to senior support staff or relevant departments.
• Document all customer interactions and resolutions in the CRM system.
• Provide product information and guidance to customers.
• Contribute to the creation and maintenance of customer support documentation.
• Identify opportunities to improve customer service processes and workflows.
• Collaborate with internal teams to address customer concerns and feedback.
• Strive to achieve high customer satisfaction and Net Promoter Score (NPS) ratings.

• High school diploma or equivalent; some college education preferred.
• Previous experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a dynamic environment.
• Patience, empathy, and a desire to help others.
• Ability to work effectively both independently and as part of a hybrid team.

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and live chat.
• Provide technical assistance and guidance on product usage and troubleshooting.
• Process customer requests, orders, and cancellations accurately and efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate complex problems to senior support staff or relevant departments.
• Gather customer feedback and report recurring issues to product and development teams.
• Maintain a high level of product knowledge to effectively assist customers.
• Assist in training new customer support representatives.
• Contribute to the development of knowledge base articles and support documentation.
• Strive to achieve and exceed customer satisfaction targets.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Experience with (Specific Software/Product relevant to client) is a plus.
• Adaptability to changing processes and customer needs.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to our products and services.
• Provide accurate information about product features, services, and policies.
• Guide customers through product usage and technical functionalities.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify recurring issues and provide feedback to the product and development teams for continuous improvement.
• Educate customers on best practices and helpful resources.
• Contribute to building and maintaining a positive customer experience.
• Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction.
• Adhere to company policies and procedures, ensuring data privacy and security.

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service, technical support, or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patient, empathetic, and customer-focused attitude.
• Ability to work collaboratively in a team environment.
• Basic technical aptitude and willingness to learn new software and systems.
• Availability to work standard business hours.