288 Client Assistance jobs in Bahrain
Senior Client Service Executive
Posted 3 days ago
Job Viewed
Job Description
Purpose of Job:
The Clients Success Executive will be developing solid relationships with the clients through exceptional after-sales services and following up internal departments/sections to complete the agreed tasks/projects successfully, which includes discussing clients feedback with the concerned team and ensuring all the modifications are made as required.
Purpose of Job:
The Clients Success Executive will be developing solid relationships with the clients through exceptional after-sales services and following up internal departments/sections to complete the agreed tasks/projects successfully, which includes discussing clients feedback with the concerned team and ensuring all the modifications are made as required.
Duties and Responsibilities :
- To collect & validate the tasks/projects information received from business team/clients and to feed the internal projects management system with all the required information in coordination with all the concerned departments/sections of the company.
- To coordinate with the managers of the Studio/New Media/Production to receive the completed tasks/jobs/projects and submit to the clients and to follow-up with the clients to get feedback and modifications if required, until projects completion.
- To support the team members in serving the clients in the highest professional level.
- To coordinate with the Business team for any needed cost proposals, and with the Finance team to issue the due Invoices at the due courses according to the agreements with the clients.
- To insure all the information of the projects are kept in a systematic manner and updated frequently and coordinated properly with the Studio Manager.
- To build the project file with all the necessary information, references, photos, text, PDFs, links, etc
- Must have a solid experience working in creative agencies
- Must have a background & understanding of branding/graphic design field
- To have high customer service & communication skills
- To have a BS in Communications, Marketing, Business, New Media, or Public Relations
- Must speak both Arabic & English languages
Customer Support Engineer
Posted 6 days ago
Job Viewed
Job Description
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
Responsibilities:
- Provide timely and quality technical support to customers in the Middle East and Africa region.
- Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
- Deliver customer-centric solutions with close coordination with functional experts.
- Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
- Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
- Handle core service functions like warranty, service notes, and service information.
- Case tracking and KPI management.
- Provide remote support to customers and internal service engineers for first line support.
- Execute and maintain secure remote service infrastructure.
- Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
- Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
- Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
- Passion for customer support.
- Listening skills with a can-do attitude.
- Good coordination and interpersonal skills.
- Effective team player with a proactive approach to all situations.
- Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Proven experience in problem-solving with high morality of the customer.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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Customer Support Representative
Posted 6 days ago
Job Viewed
Job Description
Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist with debt collection efforts from delinquent clients
- Manage accounts receivable, including invoicing, follow-ups, and payment processing
- Collaborate with the finance team to ensure timely collection of payments
- Maintain accurate and detailed records of customer interactions and payment transactions
- Provide feedback on customer service and collection processes for continuous improvement
- Adhere to company policies, procedures, and regulatory requirements
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
Customer Support Representative
Posted 6 days ago
Job Viewed
Job Description
Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist with debt collection efforts from delinquent clients
- Manage accounts receivable, including invoicing, follow-ups, and payment processing
- Collaborate with the finance team to ensure timely collection of payments
- Maintain accurate and detailed records of customer interactions and payment transactions
- Provide feedback on customer service and collection processes for continuous improvement
- Adhere to company policies, procedures, and regulatory requirements
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Non-profit Organizations
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#J-18808-LjbffrCustomer Support Engineer
Posted 6 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Engineer role at Yokogawa
Join to apply for the Customer Support Engineer role at Yokogawa
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
- Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
- Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
- Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
- Execution and maintenance of secure remote service infrastructure.
- Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
- Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
- Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Past Proven experience in problem solving with high morality of the customer
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process! Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Automation Machinery Manufacturing
Referrals increase your chances of interviewing at Yokogawa by 2x
Sign in to set job alerts for “Customer Support Engineer” roles.Manama, Capital Governorate, Bahrain 2 months ago
Manama, Capital Governorate, Bahrain 4 weeks ago
Manama, Capital Governorate, Bahrain 2 days ago
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#J-18808-LjbffrCustomer Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Identify customer needs, clarify information, and troubleshoot issues effectively.
- Provide accurate product and service information, guiding customers through features and functionalities.
- Process orders, forms, and applications as needed.
- Resolve customer complaints, escalating issues to the appropriate department when necessary.
- Maintain a high level of customer satisfaction through active listening and problem-solving.
- Document all customer interactions and transactions accurately in the CRM system.
- Gather customer feedback and relay it to the management team for service improvement.
- Contribute to building customer loyalty and fostering positive relationships.
- Adhere to company policies and procedures while providing support.
Qualifications:
- High school diploma or equivalent; further education or certification in a relevant field is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills in English.
- Proficiency in using CRM software and helpdesk systems.
- Strong active listening and problem-solving abilities.
- Patience and a friendly demeanor when dealing with customers.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer literacy and familiarity with common software applications.
- A positive attitude and a commitment to customer satisfaction.
This position offers a flexible schedule, making it ideal for those seeking part-time employment. Join a supportive team where your contributions directly impact the customer experience. Apply today to become a vital part of our customer support network.
Customer Support Manager
Posted today
Job Viewed
Job Description
We are looking for individuals with a Bachelor's degree in Business Administration, Communications, or a related field, and a minimum of 5 years of experience in customer service management, preferably within the e-commerce or technology sectors. Proven experience in managing and motivating a team is essential. Strong understanding of customer relationship management (CRM) software and helpdesk systems is required. Excellent communication, interpersonal, problem-solving, and de-escalation skills are vital. The ability to analyze data, identify trends, and implement data-driven improvements is crucial. A passion for delivering outstanding customer service and a proactive approach to problem-solving are highly valued. This position offers a competitive salary, comprehensive benefits, and the opportunity to shape the customer experience for a growing company. Join a team that prioritizes customer satisfaction and innovation.
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Customer Support Specialist
Posted today
Job Viewed
Job Description
Customer Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide accurate product and service information to customers.
- Troubleshoot technical problems and guide customers through solutions.
- Process customer requests, orders, and returns efficiently.
- Escalate complex issues to senior support staff or relevant departments.
- Document all customer interactions and resolutions in the CRM system.
- Identify and report recurring customer issues to management.
- Contribute to the development and maintenance of knowledge base articles.
- Strive to achieve and exceed customer satisfaction targets.
- Maintain a positive and helpful attitude in all customer interactions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask and handle high-volume inquiries.
- Fast learner and adaptable to new technologies.
- Reliable internet connection and a dedicated home office setup.
This is an excellent remote opportunity for individuals passionate about helping others and building strong customer relationships. The position is located within the service area of Shakhura, Northern, BH .
Customer Support Lead
Posted today
Job Viewed
Job Description
The Customer Support Lead will be responsible for managing a team of support specialists, overseeing daily operations, and ensuring that customer inquiries and issues are resolved promptly and professionally. You will develop and implement support strategies, establish service level agreements (SLAs), and monitor key performance indicators (KPIs) to maintain high standards of service. This role involves troubleshooting complex customer issues, escalating critical problems, and providing guidance to the support team. You will also contribute to the improvement of support processes, knowledge base articles, and training materials. Building strong relationships with customers and collaborating with other departments, such as product development and sales, to enhance the overall customer experience is a key aspect of this position.
Key responsibilities include:
- Leading and mentoring a team of customer support and helpdesk professionals.
- Managing the daily operations of the customer support function, ensuring timely and effective issue resolution.
- Developing and implementing customer support policies, procedures, and SLAs.
- Monitoring and analyzing customer support performance metrics (e.g., response time, resolution rate, customer satisfaction).
- Troubleshooting and resolving complex technical and product-related customer issues.
- Escalating urgent or unresolved issues to appropriate internal teams.
- Contributing to the development and maintenance of the knowledge base and support documentation.
- Training new support team members and conducting ongoing training for existing staff.
- Gathering customer feedback and identifying areas for service improvement.
- Collaborating with cross-functional teams to ensure a seamless customer experience.