What Jobs are available for Client Care Analyst in Bahrain?
Showing 259 Client Care Analyst jobs in Bahrain
Team Lead Account Management
BHD4500 - BHD9000 Y
talabat
Posted today
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Job Description
talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
As an
Account Management Team Lead
, you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.
Key Responsibilities
- Manage critical partners with a high degree of complexity.
- Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
- Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.
- Ongoing training and development for your team.
- Maintain granular reporting on team performance
- Set clear expectations, provide guidance, and ensure the professional development of team members.
- Develop and implement account management strategies to maximize partner success and revenue
- Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
- Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
- Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
- Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
- Prepare regular reports on team and account performance for senior management.
- Identify opportunities for process optimization and contribute to the development of best practices.
- Drive pipeline and attainment against team's goals
Qualifications
- Have a passion for sales
- 5+ years of experience, ideally in sales, account management, or related experience.
- You excel in a transactional deal cycle
- High level of ownership and dedication.
- You show creative sales tactics to engage with prospects.
- Experience using CRM (Salesforce) and Google Apps.
Additional Information
Join Our Vibrant Team at Fakhro Tower - Where Work Meets Innovation and Fun
- Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
- Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone's welcome in our inclusive environment.
- Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
- Fun & Community: Our company events, cultural outings, and sports activities aren't just fun; they're a way to bond with our amazing team.
- Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we've got perks that make every day better.
- Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.
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0
Lead Customer Support Analyst
105 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 9 days ago
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Job Description
Our client is looking for an experienced and proactive Lead Customer Support Analyst to join their dynamic team in Saar, Northern, BH . In this critical role, you will be the primary point of contact for resolving complex customer issues, managing support escalations, and mentoring junior support staff. You will be responsible for analyzing support tickets, identifying recurring problems, and collaborating with other departments, such as product development and quality assurance, to implement lasting solutions. This position demands exceptional problem-solving abilities, a thorough understanding of customer service best practices, and the capacity to remain calm and professional under pressure. Key responsibilities include developing and maintaining support documentation, creating FAQs and knowledge base articles, and conducting training sessions for the support team. You will also be involved in monitoring customer feedback channels, identifying trends, and providing actionable insights to improve customer experience. The ideal candidate will have a proven track record in customer support management, strong leadership qualities, and the ability to motivate a team to achieve service level agreements (SLAs). Excellent communication skills, both written and verbal, are essential for interacting with customers and internal stakeholders. A deep dive into customer pain points and a commitment to delivering outstanding service are paramount. This is a fantastic opportunity to make a significant impact on customer satisfaction and contribute to the operational efficiency of a leading organization in Saar, Northern, BH . Our client values innovation and provides a supportive work environment where your contributions are recognized and rewarded.
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1
Senior Customer Support Analyst
707 Al Muharraq
BHD55000 Annually
WhatJobs
Posted 14 days ago
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Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Support Analyst to join their team, serving customers in **Sanad, Capital, BH**. This hybrid role offers a blend of in-office and remote work, providing flexibility while fostering team collaboration. You will be instrumental in ensuring exceptional customer experiences by resolving complex technical and service issues, identifying trends in customer inquiries, and contributing to the improvement of support processes and documentation. Key responsibilities include handling escalated customer tickets, providing in-depth technical assistance, troubleshooting product issues, and educating customers on product features and best practices. You will also play a crucial role in training and mentoring junior support staff, analyzing customer feedback to identify areas for product or service enhancement, and collaborating with product development and quality assurance teams to address recurring issues. A deep understanding of our client's products/services, excellent problem-solving abilities, and strong communication skills are essential. The ideal candidate will possess a passion for customer service, a proactive approach to issue resolution, and the ability to thrive in a fast-paced environment.
Responsibilities:
Responsibilities:
- Resolve complex customer inquiries and technical issues through various channels (phone, email, chat).
- Provide advanced troubleshooting and support for product-related problems.
- Analyze customer feedback and identify trends to improve products and services.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Mentor and train junior customer support representatives.
- Collaborate with product and engineering teams to escalate and resolve bugs.
- Proactively identify opportunities to enhance the customer support experience.
- Manage escalated customer complaints and ensure timely resolution.
- Contribute to process improvement initiatives within the support department.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 4 years of experience in customer support or technical support roles.
- Proven ability to handle complex customer issues and escalations.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software and support ticketing systems.
- Ability to work effectively in a hybrid work environment.
- Strong technical aptitude and ability to learn new products quickly.
- Experience in training or mentoring team members is a plus.
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2
IT Support Analyst - Network & Systems
401 Galali
BHD70000 Annually
WhatJobs
Posted 11 days ago
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Job Description
We are seeking a talented and experienced IT Support Analyst specializing in Network and Systems administration to join our technical operations team. This is a fantastic opportunity for a proactive individual to manage and maintain our IT infrastructure, ensuring seamless operations and providing critical support to our internal users. Your responsibilities will include installing, configuring, and troubleshooting network devices, servers, and operating systems. You will be responsible for monitoring system performance, implementing security measures, managing user accounts and permissions, and resolving hardware and software issues. The ideal candidate will possess a deep understanding of networking protocols (TCP/IP, DNS, DHCP), server administration (Windows Server, Linux), and virtualization technologies. Excellent problem-solving skills, a strong commitment to user support, and the ability to work independently in a remote environment are essential. You will be a key player in ensuring the stability, security, and efficiency of our IT systems. This role offers significant opportunities for professional growth and exposure to a wide range of IT challenges.
Key Responsibilities:
Qualifications:
This is a remote position, offering flexibility and the chance to work from home.
Key Responsibilities:
- Install, configure, and maintain network infrastructure, including routers, switches, and firewalls.
- Administer and support Windows Server and Linux operating systems.
- Manage virtualization platforms such as VMware or Hyper-V.
- Monitor system performance and proactively identify and resolve issues.
- Implement and maintain IT security best practices and measures.
- Provide technical support to end-users, troubleshooting hardware and software problems.
- Manage user accounts, permissions, and access controls.
- Perform regular system backups and disaster recovery planning.
- Document IT infrastructure, configurations, and procedures.
- Stay current with emerging technologies and industry trends.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in IT support, network administration, or systems engineering.
- Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs).
- Proficiency in Windows Server administration and Active Directory.
- Experience with Linux operating systems is a significant plus.
- Familiarity with virtualization technologies (VMware, Hyper-V).
- Experience with security tools and best practices.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work effectively independently in a remote setting.
- Relevant certifications (e.g., CompTIA Network+, CCNA, MCSA) are highly desirable.
This is a remote position, offering flexibility and the chance to work from home.
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3
Client Relations Manager
20123 Manama, Capital
BHD30 Hourly
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a proactive and detail-oriented Client Relations Manager to join their team in Manama, Capital, BH . This role offers a hybrid work arrangement, blending remote flexibility with in-office collaboration. As a Client Relations Manager, you will be instrumental in building and maintaining strong, long-lasting relationships with our diverse client base. Your primary focus will be understanding client needs, ensuring their satisfaction, and identifying opportunities for growth and enhanced service delivery. You will act as a key liaison between clients and internal departments, ensuring seamless communication and prompt resolution of any concerns or requests. This position requires a strategic thinker with exceptional interpersonal and communication skills. You will be responsible for developing and implementing client retention strategies, conducting regular client check-ins, and providing detailed reports on client engagement and satisfaction levels. The ideal candidate will possess a keen understanding of business operations and a passion for delivering exceptional customer experiences. You will also be involved in onboarding new clients, ensuring a smooth transition and establishing clear expectations from the outset. Your ability to anticipate client needs and proactively address potential issues will be critical to your success. This role demands a professional who can navigate complex client interactions with diplomacy and efficiency.
Responsibilities:
Responsibilities:
- Develop and nurture strong relationships with existing clients.
- Serve as the primary point of contact for assigned clients, addressing inquiries and concerns.
- Understand client business objectives and align service offerings to meet those needs.
- Monitor client satisfaction levels and implement strategies to improve retention.
- Conduct regular performance reviews with clients and provide tailored reports.
- Identify opportunities for upselling and cross-selling of services.
- Collaborate with internal teams (sales, technical support, operations) to ensure client success.
- Manage client escalations and ensure timely resolution of issues.
- Gather client feedback and communicate insights to relevant departments for service improvement.
- Onboard new clients, ensuring a positive initial experience.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 4 years of experience in client management, account management, or customer success.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, negotiation, and presentation skills.
- Experience working with CRM software (e.g., Salesforce, HubSpot).
- Strong understanding of business principles and operations.
- Ability to work effectively in both remote and in-office settings.
- Proactive problem-solver with a client-centric approach.
- Proficiency in Microsoft Office Suite.
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4
Remote Tier 2 Technical Support Analyst
703 Al Malikiyah, Northern
BHD25 Hourly
WhatJobs
Posted 16 days ago
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Job Description
Our client is seeking a highly motivated and technically proficient Remote Tier 2 Technical Support Analyst to join their dedicated support team. Operating in a fully remote environment, you will be responsible for resolving escalated technical issues, providing advanced troubleshooting, and ensuring customer satisfaction. This role requires in-depth knowledge of our software and hardware infrastructure, as well as exceptional analytical and problem-solving skills. You will work closely with Tier 1 support, engineering teams, and end-users to diagnose and resolve complex technical challenges.
Key responsibilities include investigating, analyzing, and resolving advanced system and application issues, often involving complex configurations or network dependencies. You will document all technical issues, actions taken, and resolutions thoroughly within our ticketing system. This role also involves mentoring and providing guidance to Tier 1 support staff, contributing to the development of internal knowledge bases, and identifying trends in customer issues to suggest product improvements. The ideal candidate must be a self-disciplined individual with a strong work ethic, capable of maintaining high productivity and service levels in a remote setting. Excellent verbal and written communication skills are essential for interacting with both technical and non-technical users. You should be adept at managing multiple priorities and meeting service level agreements (SLAs). A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with 3-5 years of experience in technical support or system administration. Certifications such as CompTIA A+, Network+, or relevant Microsoft certifications are a plus. A stable, high-speed internet connection and a suitable home office environment are required. Join our client to deliver expert technical solutions and exceptional support, entirely from your home office.
Key responsibilities include investigating, analyzing, and resolving advanced system and application issues, often involving complex configurations or network dependencies. You will document all technical issues, actions taken, and resolutions thoroughly within our ticketing system. This role also involves mentoring and providing guidance to Tier 1 support staff, contributing to the development of internal knowledge bases, and identifying trends in customer issues to suggest product improvements. The ideal candidate must be a self-disciplined individual with a strong work ethic, capable of maintaining high productivity and service levels in a remote setting. Excellent verbal and written communication skills are essential for interacting with both technical and non-technical users. You should be adept at managing multiple priorities and meeting service level agreements (SLAs). A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with 3-5 years of experience in technical support or system administration. Certifications such as CompTIA A+, Network+, or relevant Microsoft certifications are a plus. A stable, high-speed internet connection and a suitable home office environment are required. Join our client to deliver expert technical solutions and exceptional support, entirely from your home office.
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5
Lead Aesthetician & Client Relations Specialist
83102 Arad
BHD60000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a premium wellness and beauty provider, is looking for an exceptional Lead Aesthetician & Client Relations Specialist to spearhead their remote operations. This position is ideal for a seasoned professional who thrives in a virtual setting and is passionate about delivering unparalleled client experiences. You will be at the forefront of curating personalized treatment plans, advising clients on advanced skincare regimens, and managing virtual consultations. This role demands an expert understanding of various aesthetic treatments, skin analysis techniques, and the latest innovations in the beauty industry. You will be responsible for training and mentoring remote aesthetician staff, ensuring consistent service quality and adherence to company standards. A significant aspect of this role involves developing and implementing client retention strategies, managing client feedback, and resolving any concerns to foster long-term loyalty. Proficiency in virtual communication tools, CRM systems, and online booking platforms is essential. The ideal candidate will hold a recognized certification in cosmetology or aesthetician services, along with a minimum of 5 years of hands-on experience. A Bachelor's degree in a relevant field is a plus. You must possess outstanding interpersonal skills, excellent written and verbal communication, and the ability to build rapport with clients from diverse backgrounds, all through digital channels. This role requires a self-starter with a proactive approach to problem-solving and a commitment to continuous professional development. We are seeking an individual who can embody our client's commitment to excellence and innovation in the beauty and wellness space, providing top-tier advice and support to clients globally.
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6
Senior Aesthetician & Client Relations Specialist
606 Tubli
BHD25 Hourly
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a highly experienced and dedicated Senior Aesthetician & Client Relations Specialist to join their thriving remote beauty and wellness team. This is a fully remote position, offering the flexibility to work from anywhere within **Sitra, Capital, BH**. The ideal candidate will possess a deep understanding of advanced skincare treatments, exceptional client management skills, and a passion for delivering personalized wellness experiences.
As a Senior Aesthetician, you will be responsible for conducting in-depth skin consultations, performing a wide range of specialized treatments (e.g., microdermabrasion, chemical peels, advanced facials), and developing tailored skincare regimens for individual clients. You will leverage your expertise to recommend and educate clients on appropriate product usage and at-home care, ensuring optimal results and client satisfaction. Your role will also involve staying abreast of the latest trends and techniques in the beauty and wellness industry, continuously seeking opportunities for professional development and innovation.
In addition to your clinical duties, a significant aspect of this role involves exceptional client relations. You will be the primary point of contact for your assigned clientele, building strong, long-term relationships based on trust and personalized service. This includes managing appointment scheduling, addressing client inquiries promptly and professionally, handling any concerns or feedback with empathy, and proactively engaging clients to ensure their continued satisfaction and loyalty. You will also be responsible for maintaining accurate and confidential client records, documenting treatment progress and outcomes.
To excel in this role, you must hold a valid professional aesthetician certification and have a minimum of 5-7 years of progressive experience in a similar capacity. Proficiency in various advanced skincare modalities and technologies is essential. Excellent communication, interpersonal, and problem-solving skills are paramount, enabling you to effectively connect with clients and colleagues in a virtual environment. A strong understanding of digital client management tools and virtual consultation platforms is highly desirable. This is a unique opportunity to shape client experiences and contribute to a growing remote wellness brand, making a tangible impact from the comfort of your home office. We are looking for a motivated individual who can independently manage their workload, maintain high standards of service, and thrive in a collaborative, remote-first setting.
As a Senior Aesthetician, you will be responsible for conducting in-depth skin consultations, performing a wide range of specialized treatments (e.g., microdermabrasion, chemical peels, advanced facials), and developing tailored skincare regimens for individual clients. You will leverage your expertise to recommend and educate clients on appropriate product usage and at-home care, ensuring optimal results and client satisfaction. Your role will also involve staying abreast of the latest trends and techniques in the beauty and wellness industry, continuously seeking opportunities for professional development and innovation.
In addition to your clinical duties, a significant aspect of this role involves exceptional client relations. You will be the primary point of contact for your assigned clientele, building strong, long-term relationships based on trust and personalized service. This includes managing appointment scheduling, addressing client inquiries promptly and professionally, handling any concerns or feedback with empathy, and proactively engaging clients to ensure their continued satisfaction and loyalty. You will also be responsible for maintaining accurate and confidential client records, documenting treatment progress and outcomes.
To excel in this role, you must hold a valid professional aesthetician certification and have a minimum of 5-7 years of progressive experience in a similar capacity. Proficiency in various advanced skincare modalities and technologies is essential. Excellent communication, interpersonal, and problem-solving skills are paramount, enabling you to effectively connect with clients and colleagues in a virtual environment. A strong understanding of digital client management tools and virtual consultation platforms is highly desirable. This is a unique opportunity to shape client experiences and contribute to a growing remote wellness brand, making a tangible impact from the comfort of your home office. We are looking for a motivated individual who can independently manage their workload, maintain high standards of service, and thrive in a collaborative, remote-first setting.
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7
Remote Lead Aesthetician - Client Relations
501 Jaww, Southern
BHD65000 Annually
WhatJobs
Posted 10 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Aesthetician to join their fully remote, client-focused beauty and wellness team. This unique role offers the opportunity to leverage your expertise in skincare and client management from anywhere, focusing on providing exceptional remote consultations, personalized treatment plans, and fostering strong client relationships. The ideal candidate is passionate about beauty, possesses a deep knowledge of aesthetic treatments, and excels in virtual communication and client support.
Responsibilities:
Responsibilities:
- Conduct detailed virtual skin consultations and assessments for clients.
- Develop personalized skincare routines and treatment plans tailored to individual client needs and goals.
- Educate clients on product usage, ingredient benefits, and effective at-home skincare practices.
- Provide ongoing support and follow-up to clients to ensure satisfaction and progress.
- Stay up-to-date with the latest trends, technologies, and products in the beauty and wellness industry.
- Collaborate with the product development team to provide feedback on new offerings.
- Maintain accurate and confidential client records within the CRM system.
- Troubleshoot client concerns and provide solutions in a timely and professional manner.
- Contribute to the development of educational content for clients and the team.
- Potentially train and mentor junior remote aestheticians.
- Manage appointment scheduling and client communications effectively.
- Uphold the company's standards of excellence in client care and service.
- Certified Aesthetician with a minimum of 5 years of experience in a clinical or spa setting.
- In-depth knowledge of various skin types, conditions, and treatment modalities.
- Proven experience in client consultation and building rapport.
- Excellent virtual communication and interpersonal skills, with a warm and empathetic demeanor.
- Proficiency with video conferencing tools and client management software.
- Strong understanding of skincare ingredients and product formulations.
- Ability to work independently and manage time effectively in a remote environment.
- Passion for continuous learning and professional development in aesthetics.
- Discretion and ability to maintain client confidentiality.
- Strong organizational skills and attention to detail.
- A portfolio showcasing client transformations or successful treatment plans is a plus.
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8
Head of Client Relations - Events
903 Al Seef
BHD70000 Annually
WhatJobs
Posted 14 days ago
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Job Description
Our client, a renowned event management and catering company, is looking for a dynamic and experienced Head of Client Relations to join their fully remote team. This senior role is instrumental in nurturing and expanding our client relationships, ensuring exceptional service delivery and client satisfaction across all event projects. You will be the primary point of contact for key clients, building strong, long-term partnerships through proactive communication and a deep understanding of their event needs and objectives. Responsibilities include developing strategic account plans, overseeing the proposal development process, and ensuring that all client expectations are met or exceeded from initial contact through post-event debrief. You will work closely with the events and catering teams to ensure seamless project execution and client experience. The ideal candidate will possess outstanding interpersonal and negotiation skills, with a proven ability to build trust and rapport with high-profile clients. A strategic thinker with a keen eye for detail and a passion for delivering memorable event experiences is essential. Experience in CRM systems and sales reporting is required. You will also be involved in gathering client feedback to drive continuous improvement in service offerings. A minimum of 7 years of experience in client management, account management, or a related client-facing role within the events, hospitality, or luxury service industry is required. A Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field is preferred. Join our client and lead the charge in fostering client loyalty and driving growth by delivering unparalleled event experiences, all from the convenience of a remote setting.
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9