What Jobs are available for Client Centre Support in Bahrain?

• Develop and execute strategies to improve customer satisfaction and retention.
• Lead, mentor, and manage the customer service team, fostering a high-performance culture.
• Oversee the handling of customer inquiries, complaints, and feedback across all channels.
• Analyze customer data to identify trends and opportunities for service enhancement.
• Implement and manage customer relationship management (CRM) systems.
• Develop training programs for customer service staff to enhance their skills and product knowledge.
• Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
• Monitor key performance indicators (KPIs) for customer service and report on performance.
• Serve as a point of escalation for complex customer issues.
• Champion customer-centricity throughout the organization.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management or customer relationship management.
• Proven experience in developing and implementing customer service strategies.
• Strong leadership, team management, and motivational skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Proficiency in CRM software and customer support tools.
• Analytical skills to interpret customer data and feedback.
• Ability to work effectively in a hybrid work environment.
• A customer-first mindset and a passion for service excellence.
• Experience in the retail or e-commerce sector is a plus.

Job description:

We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.

Key Responsibilities:

• Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
• Monitor system performance and troubleshoot issues
• Provide technical support to staff onsite and remotely
• Maintain network security and data protection protocols
• Perform regular backups and disaster recovery procedures
• Manage user accounts, permissions, and access controls
• Support implementation of new applications and upgrades
• Maintain IT documentation and asset inventory
• Coordinate with vendors for equipment or service support

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Proven experience as an IT Specialist, IT Support Technician, or similar role
• Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
• Experience with hardware troubleshooting and repair
• Familiarity with cybersecurity principles and best practices
• Excellent problem-solving, communication, and organizational skills
• Ability to work independently and in a team environment
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus

Interested Candidates can share their CVS here :

Job Types: Full-time, Permanent

Pay: BD BD per month

• Lead and manage a remote technical support and helpdesk team.
• Oversee daily support operations, ensuring timely and effective issue resolution.
• Train, mentor, and develop support staff to enhance their technical and customer service skills.
• Manage incoming support tickets, prioritizing and escalating issues as needed.
• Act as a primary point of escalation for complex technical problems.
• Monitor key support metrics and implement strategies for continuous improvement.
• Collaborate with engineering and product teams to provide feedback and resolve issues.
• Develop and maintain support documentation, including knowledge base articles and FAQs.
• Ensure a high level of customer satisfaction through excellent service delivery.
• Implement best practices for remote team management and customer support.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• A minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
• Proven experience managing and mentoring remote teams.
• Strong technical troubleshooting skills across various operating systems, software, and hardware.
• Proficiency with helpdesk ticketing systems and remote support tools.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize tasks, manage time effectively, and work under pressure.
• A proactive approach to problem-solving and a passion for customer success.

• Provide first-level and second-level technical support to clients via phone, email, and chat.
• Diagnose and resolve complex technical issues related to software installation, configuration, and usage.
• Escalate unresolved issues to senior support engineers or development teams as needed.
• Document all support interactions, solutions, and procedures in the ticketing system.
• Create and maintain a knowledge base of common issues and their resolutions.
• Assist in the testing and rollout of new software features and updates.
• Train clients on product features and best practices.
• Collaborate with the product development team to identify and report software bugs and enhancement requests.
• Contribute to the improvement of support processes and tools.
• Ensure customer satisfaction by providing prompt, accurate, and empathetic support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 2-3 years of experience in technical support or a similar IT role.
• Strong understanding of operating systems (Windows, macOS, Linux).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude and commitment to providing excellent service.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Willingness to work in a hybrid model, with some days in the office and some remotely.

• Leading and mentoring a team of technical support specialists, providing guidance and performance feedback.
• Managing incoming support requests, prioritizing issues, and ensuring prompt resolution.
• Troubleshooting complex hardware, software, and network-related issues for customers.
• Developing and maintaining a comprehensive knowledge base of technical solutions and support procedures.
• Identifying trends in customer issues and collaborating with engineering teams to implement product improvements.
• Ensuring adherence to service level agreements (SLAs) and customer service standards.
• Training new support staff on products, procedures, and best practices.
• Communicating technical information clearly and effectively to both technical and non-technical users.
• Analyzing support metrics to identify areas for improvement in efficiency and customer experience.
• Escalating critical issues to appropriate departments and ensuring follow-through.

• Lead, train, and mentor a team of technical support specialists, fostering a collaborative and high-performing environment.
• Oversee the day-to-day operations of the customer support helpdesk, ensuring timely and effective resolution of all customer inquiries and technical issues.
• Develop and implement efficient support processes and workflows to enhance customer satisfaction and reduce resolution times.
• Monitor support ticket queues, assign tasks to team members, and ensure all issues are addressed according to service level agreements (SLAs).
• Act as a point of escalation for complex technical problems, providing in-depth troubleshooting and resolution.
• Create and maintain a comprehensive knowledge base of common issues, solutions, and troubleshooting guides.
• Analyze support data and trends to identify recurring problems and recommend product improvements or proactive solutions.
• Collaborate with engineering and product teams to provide feedback on product issues and feature requests.
• Ensure adherence to company policies and procedures regarding customer data privacy and security.
• Develop and deliver training materials to enhance the technical skills and customer service abilities of the support team.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Champion a customer-centric approach throughout the support team.

• Proven experience in a technical support role, with at least 2 years in a lead or supervisory capacity.
• Extensive knowledge of troubleshooting hardware, software, and network issues.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk).
• Strong understanding of operating systems (Windows, macOS, Linux) and common business applications.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to effectively manage and motivate a remote team.
• Experience in developing and maintaining knowledge base articles and support documentation.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Certifications such as CompTIA A+, Network+, or ITIL are a plus.
• Demonstrated ability to handle high-pressure situations and manage multiple priorities simultaneously.