8 Client Engagement jobs in Bahrain

• Develop and execute strategic sales plans to achieve and exceed assigned sales targets.
• Identify and prospect new business opportunities within the assigned territory and market segments.
• Build and maintain strong, long-lasting relationships with key clients, understanding their needs and providing tailored solutions.
• Conduct product demonstrations and presentations to prospective and existing clients.
• Negotiate contracts and close deals in a timely and efficient manner.
• Manage the entire sales cycle from lead generation to post-sale follow-up.
• Analyze market trends and competitor activities to identify new sales opportunities and potential threats.
• Collaborate with the marketing team to develop effective sales collateral and campaigns.
• Provide accurate sales forecasts and reports to sales management.
• Achieve set KPIs related to customer acquisition, revenue growth, and client retention.
• Stay up-to-date with product knowledge and industry best practices.
• Attend industry events and trade shows to represent the company and network with potential clients.
• Act as a trusted advisor to clients, offering insights and solutions that drive their business success.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of proven experience in a senior sales role, with a demonstrated history of exceeding sales quotas.
• Strong understanding of consultative selling techniques and key account management strategies.
• Excellent negotiation, communication, and presentation skills.
• Proficiency in CRM software (e.g., Salesforce) and sales management tools.
• Ability to build rapport and trust with clients at all levels.
• Self-motivated, results-oriented, and able to work independently.
• Strong business acumen and understanding of market dynamics.
• A valid Bahraini driving license and willingness to travel within the region.
• Experience in the specific industry of our client is a significant plus.

Business Unit

stc

Sector

Business

Location

Contract Type

Full Time

Closing Date

31-Dec-2024

This is a speculative position for candidates who would like to work in Sales Account Management (Corporate & SME) roles for stc.

Please be informed that by submitting your details against this position, our Recruitment team may contact you if your application is suitable for our future roles.

The functional responsibilities related to the position will be provided or discussed with you during the shortlisting stage by our Recruitment team.

• Bachelor degree in the relevant discipline
• Relevant work experience within the same field or industry
• Excellent command of the English language; Arabic will be an advantage
• Excellent interpersonal & communication skills

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

• Serve as the first point of contact for clients, greeting them warmly and directing them appropriately.
• Manage incoming and outgoing correspondence, including emails, phone calls, and mail.
• Schedule and coordinate meetings, appointments, and travel arrangements for staff and clients.
• Maintain and update client databases and internal filing systems with accuracy.
• Prepare and edit documents, reports, and presentations as required.
• Assist with office supply management, ensuring adequate stock levels.
• Handle basic bookkeeping tasks, such as processing invoices and expense reports.
• Provide administrative support to various departments as needed.
• Uphold a high standard of customer service in all client interactions.
• Ensure the office environment is tidy, professional, and welcoming.
• Assist in the planning and execution of company events and client meetings.
• Process incoming and outgoing mail and deliveries efficiently.
• Manage the company's visitor log and ensure security protocols are followed.
• Order and maintain office supplies, stationery, and pantry items.
• Handle petty cash and assist with basic financial record-keeping.

• Proven experience as an Office Administrator, Receptionist, or in a similar administrative role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize tasks effectively.
• Discretion and confidentiality when handling sensitive information.
• A friendly, professional, and customer-oriented attitude.
• Experience with CRM software is a plus.
• High school diploma or equivalent; Associate's degree or relevant certification is preferred.

• Develop and implement customer engagement strategies.
• Manage communication channels, including email, social media, and in-app messaging.
• Create engaging content to inform and delight customers.
• Gather and analyze customer feedback to identify improvement areas.
• Proactively reach out to customers to enhance their experience.
• Identify opportunities for customer growth and retention.
• Collaborate with marketing and product teams on customer initiatives.
• Monitor and report on customer engagement metrics.

• Bachelor's degree in Marketing, Communications, or a related field.
• 2+ years of experience in customer engagement, community management, or marketing.
• Excellent written and verbal communication skills.
• Experience with CRM and marketing automation tools.
• Strong understanding of social media platforms.
• Creative thinker with a customer-centric approach.

• Developing and executing comprehensive customer engagement plans to enhance loyalty and reduce churn.
• Managing customer communication channels, including email campaigns, social media, and in-app messaging, ensuring brand consistency and effectiveness.
• Analyzing customer data and behavior to identify key trends, segment customers, and personalize engagement efforts.
• Organizing and executing customer events, webinars, and workshops to foster community and provide valuable insights.
• Collaborating with marketing, sales, and product teams to align engagement strategies with business objectives.
• Developing and implementing customer feedback mechanisms, such as surveys and satisfaction monitoring, and acting on the insights gained.
• Managing the customer loyalty program, including its design, promotion, and ongoing optimization.
• Onboarding new customers and ensuring they are set up for success, providing resources and support.
• Proactively identifying at-risk customers and implementing strategies to retain them.
• Tracking and reporting on key engagement metrics, providing regular updates to stakeholders on campaign performance and customer sentiment.
• Acting as a customer advocate within the organization, ensuring their needs and perspectives are considered in all business decisions.

• Excellent communication and interpersonal abilities.
• Proficiency in problem-solving and conflict resolution.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team environment.
• Customer-centric approach with a passion for service.

• Provide expert consultations and personalized beauty recommendations to clients, focusing on skincare, makeup, and haircare.
• Perform specialized beauty treatments and services, adhering to the highest standards of quality and hygiene.
• Develop and nurture strong, long-lasting relationships with clients, ensuring a premium customer experience.
• Manage client appointments, bookings, and follow-ups to ensure seamless service delivery.
• Act as the primary point of contact for client inquiries, feedback, and concerns, resolving issues promptly and professionally.
• Drive sales of beauty products and services, meeting or exceeding personal and team targets.
• Stay up-to-date with the latest beauty trends, product knowledge, and industry innovations.
• Maintain immaculate client records and consultation notes.
• Assist in training and mentoring junior beauty advisors and salon staff.
• Organize and host client events, workshops, and product launches to enhance engagement.
• Manage inventory of beauty products and maintain appealing retail displays.
• Ensure the salon/spa environment is consistently clean, organized, and welcoming.
• Collaborate with marketing to promote services and special offers to existing clients.
• Contribute to a positive and collaborative team atmosphere.

• Professional certification in cosmetology, esthetics, or a related beauty field.
• Minimum of 5 years of experience in a client-facing beauty role, preferably in a salon or spa setting.
• Proven experience in client relationship management and sales.
• In-depth knowledge of skincare, makeup application, and various beauty treatments.
• Excellent communication, listening, and interpersonal skills.
• Strong sales acumen and ability to upsell and cross-sell.
• Professional and polished appearance.
• Ability to work flexible hours, including weekends.
• Passion for the beauty industry and a commitment to client satisfaction.
• Experience with salon/spa management software is an advantage.
• Ability to multitask and manage time effectively in a fast-paced environment.