5 Client Management jobs in Bahrain

• Serve as the primary point of contact for a portfolio of key clients, building and nurturing long-term relationships.
• Understand client needs and objectives, ensuring that services provided meet and exceed expectations.
• Proactively communicate with clients to provide updates, gather feedback, and anticipate future requirements.
• Handle client inquiries, complaints, and issues efficiently and professionally, ensuring timely resolution.
• Coordinate with internal departments (e.g., operations, sales, technical support) to ensure seamless service delivery and problem-solving.
• Identify opportunities for upselling or cross-selling additional services to existing clients.
• Prepare and present regular service performance reports to clients and internal management.
• Conduct client satisfaction surveys and analyze feedback to implement service improvements.
• Manage client contracts and ensure compliance with service level agreements (SLAs).
• Maintain accurate records of client interactions and service history in the CRM system.
• Onboard new clients, ensuring a smooth transition and understanding of services.
• Participate in client meetings and business reviews.
• Act as a client advocate within the organization.
• Develop and implement strategies to enhance client retention and loyalty.
• Stay informed about industry trends and competitor activities to advise clients effectively.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 4-6 years of experience in a customer service, client relations, or account management role.
• Proven ability to build and maintain strong client relationships.
• Excellent verbal and written communication skills in English and Arabic.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Exceptional organizational and time management skills.
• A customer-centric mindset with a passion for delivering high-quality service.
• Ability to work independently and as part of a team.

• Experience in a specific industry relevant to our client's services.
• Knowledge of project management principles.
• Experience with data analysis for customer insights.

• Act as a dedicated point of contact for a portfolio of key clients, building and nurturing long-term relationships.
• Understand client needs, objectives, and challenges to proactively offer relevant solutions and support.
• Address and resolve complex client inquiries, complaints, and service issues with professionalism and efficiency.
• Coordinate with various internal departments (e.g., operations, sales, technical support) to ensure seamless service delivery and problem resolution.
• Monitor client satisfaction levels and implement strategies to enhance the client experience.
• Identify opportunities for upselling or cross-selling additional services or products to existing clients.
• Prepare and present regular reports on client account status, service performance, and feedback.
• Conduct regular check-ins and review meetings with clients to discuss service performance and gather feedback.
• Train and mentor junior client relations staff, sharing best practices and complex problem-solving techniques.
• Maintain accurate and up-to-date client records in the CRM system.
• Develop and implement client retention strategies.
• Stay informed about company products, services, and industry trends to provide informed advice to clients.
• Represent the company at client events, industry conferences, or networking functions.
• Ensure all client interactions adhere to company policies and ethical guidelines.
• Contribute to the continuous improvement of client relations processes and strategies.

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 5-7 years of experience in client relations, account management, or customer service, with a focus on high-value clients.
• Proven ability to build and maintain strong, trust-based client relationships.
• Exceptional verbal and written communication skills in English; Arabic proficiency is highly desirable.
• Strong problem-solving and conflict resolution abilities.
• Excellent interpersonal skills and a customer-centric approach.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Ability to multitask, prioritize effectively, and work under pressure.
• Strong analytical skills to interpret client data and feedback.
• Leadership potential and experience in mentoring or guiding colleagues.
• Proactive, organized, and detail-oriented.
• Demonstrated ability to be an effective advocate for client needs internally.
• Experience in the relevant industry sector (e.g., finance, tech, logistics) is a plus.

Business Unit

stc

Sector

Business

Location

Contract Type

Full Time

Closing Date

31-Dec-2024

This is a speculative position for candidates who would like to work in Sales Account Management (Corporate & SME) roles for stc.

Please be informed that by submitting your details against this position, our Recruitment team may contact you if your application is suitable for our future roles.

The functional responsibilities related to the position will be provided or discussed with you during the shortlisting stage by our Recruitment team.

• Bachelor degree in the relevant discipline
• Relevant work experience within the same field or industry
• Excellent command of the English language; Arabic will be an advantage
• Excellent interpersonal & communication skills

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):