8 Client Management jobs in Bahrain

• Coordinate and oversee the execution of client projects, ensuring timelines and deliverables align with client expectations and company standards.
• Analyze client feedback and service performance metrics, utilizing insights to enhance service offerings and improve overall client satisfaction.
• Cultivate strong relationships with clients by proactively addressing their needs and concerns, ensuring they feel valued and understood.
• Serve as the primary point of contact for clients, skillfully managing communications and facilitating collaboration between clients and internal teams.
• Conduct regular check-ins and follow-up meetings with clients to assess satisfaction levels and identify potential opportunities for upselling or cross-selling services.
• Prepare and present comprehensive reports on client performance and engagement, illustrating the value provided and paving the way for future growth.
• Develop and implement client onboarding processes that ensure a seamless transition and set the stage for long-term partnerships.
• Actively participate in strategic planning sessions to align client service initiatives with broader business objectives and market trends.
• Resolve any service-related issues or conflicts swiftly and effectively, transforming challenges into opportunities for client loyalty.
• Keep abreast of industry trends and competitor offerings to provide clients with insightful recommendations and maintain a competitive edge.

• A minimum of 3 years of experience in client services or account management within a service-oriented industry, demonstrating a proven track record of success.
• Fluency in English is mandatory, while proficiency in additional languages is highly desirable for diverse client interactions.
• A bachelor's degree in Business Administration, Marketing, or a related field is preferred to provide a solid foundation for client management.
• Exceptional communication skills, both verbal and written, are crucial for articulating ideas and collaborating effectively with clients.
• Strong problem-solving abilities and a proactive approach to challenges are essential for navigating complex client needs.
• A personable and resilient attitude that thrives in fast-paced environments will help in building lasting client relationships.
• A detail-oriented mindset with excellent organizational skills is necessary to manage multiple clients and projects simultaneously.

• Conduct comprehensive wellness assessments with clients to understand their health history, lifestyle, goals, and challenges.
• Develop personalized wellness plans that address areas such as nutrition, physical activity, stress management, sleep, and mindfulness.
• Deliver one-on-one coaching sessions via video conferencing, phone, or secure messaging platforms.
• Educate clients on evidence-based wellness strategies and promote healthy habit formation.
• Motivate and support clients in overcoming obstacles and maintaining progress towards their goals.
• Track client progress, provide regular feedback, and adjust wellness plans as needed.
• Maintain accurate and confidential client records in compliance with privacy regulations.
• Collaborate with other healthcare professionals when necessary to ensure holistic client care.
• Develop and deliver wellness workshops or group coaching sessions remotely.
• Stay current with the latest research and best practices in wellness, nutrition, fitness, and mental health.
• Contribute to the development of new coaching programs and resources.
• Uphold the highest ethical standards in coaching practice.

• Bachelor's degree in Health Science, Nutrition, Psychology, Kinesiology, or a related field. Master's degree preferred.
• Professional certification from a recognized coaching organization (e.g., ICF, NBHWC) is required.
• Minimum of 5 years of experience as a certified wellness coach or in a related health and wellness field.
• Proven expertise in multiple wellness domains (e.g., nutrition, fitness, stress reduction, behavior change).
• Excellent active listening, empathy, and communication skills.
• Proficiency in using virtual communication tools and wellness platforms.
• Ability to build rapport and trust with clients from diverse backgrounds.
• Strong organizational and time management skills, essential for remote work.
• Demonstrated ability to motivate and empower individuals.
• Knowledge of relevant health and wellness research and best practices.
• Experience in developing wellness content or leading workshops is a plus.

• Provide first-line technical support to customers via various channels, including email, live chat, and phone.
• Diagnose, troubleshoot, and resolve software and hardware issues reported by users.
• Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
• Guide customers through step-by-step solutions, ensuring clear and concise communication.
• Document all support interactions, resolutions, and customer feedback in the CRM system.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify recurring issues and provide feedback to the product development team for continuous improvement.
• Proactively monitor customer accounts and system performance to anticipate potential problems.
• Assist with user training and onboarding for new clients.
• Maintain a high level of customer satisfaction by delivering exceptional support experiences.
• Participate in team meetings and training sessions to stay updated on product features and support procedures.

• Proven experience in a technical support or helpdesk role (minimum 2 years preferred).
• Strong understanding of common operating systems (Windows, macOS, Linux) and networking concepts.
• Familiarity with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent troubleshooting and diagnostic skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote environment.
• Patience, empathy, and a genuine desire to help customers.
• Experience supporting SaaS products is a significant advantage.
• Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
• Ability to work flexible hours to cover different time zones may be required.

• Develop and execute strategies to deepen client relationships and identify growth opportunities.
• Proactively manage a portfolio of clients, ensuring their financial objectives are met.
• Conduct regular client reviews to assess performance, discuss market trends, and adjust strategies as needed.
• Provide expert financial advice and recommendations on investment products, loans, and other banking services.
• Resolve client inquiries and issues efficiently and effectively, escalating complex matters when necessary.
• Collaborate with internal teams (e.g., product specialists, credit analysts) to deliver comprehensive client solutions.
• Stay informed about market developments, regulatory changes, and new financial products.
• Identify and pursue new business opportunities through client referrals and networking.
• Maintain accurate client records and manage relationship management systems.
• Ensure compliance with all relevant financial regulations and company policies.

• Bachelor's degree in Finance, Economics, Business Administration, or a related field.
• Minimum of 5 years of experience in client relationship management, banking, or wealth management.
• Proven track record of successfully managing and growing a client portfolio.
• In-depth knowledge of financial markets, investment vehicles, and banking products.
• Excellent interpersonal, communication, and presentation skills.
• Strong negotiation and sales capabilities.
• Ability to analyze financial data and provide strategic insights.
• Relevant certifications (e.g., CFA, CFP) are highly desirable.
• Familiarity with CRM software and financial planning tools.
• Resident in or able to commute regularly to **Saar, Northern, BH**.

• Develop and execute strategies to improve customer satisfaction and retention.
• Lead, mentor, and manage the customer service team, fostering a high-performance culture.
• Oversee the handling of customer inquiries, complaints, and feedback across all channels.
• Analyze customer data to identify trends and opportunities for service enhancement.
• Implement and manage customer relationship management (CRM) systems.
• Develop training programs for customer service staff to enhance their skills and product knowledge.
• Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
• Monitor key performance indicators (KPIs) for customer service and report on performance.
• Serve as a point of escalation for complex customer issues.
• Champion customer-centricity throughout the organization.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management or customer relationship management.
• Proven experience in developing and implementing customer service strategies.
• Strong leadership, team management, and motivational skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Proficiency in CRM software and customer support tools.
• Analytical skills to interpret customer data and feedback.
• Ability to work effectively in a hybrid work environment.
• A customer-first mindset and a passion for service excellence.
• Experience in the retail or e-commerce sector is a plus.

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Job Description
As an
Account Management Team Lead
, you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.

Key Responsibilities

• Manage critical partners with a high degree of complexity.
• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
• Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.
• Ongoing training and development for your team.
• Maintain granular reporting on team performance
• Set clear expectations, provide guidance, and ensure the professional development of team members.
• Develop and implement account management strategies to maximize partner success and revenue
• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
• Prepare regular reports on team and account performance for senior management.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Drive pipeline and attainment against team's goals

Qualifications

• Have a passion for sales
• 5+ years of experience, ideally in sales, account management, or related experience.
• You excel in a transactional deal cycle
• High level of ownership and dedication.
• You show creative sales tactics to engage with prospects.
• Experience using CRM (Salesforce) and Google Apps.

Additional Information
Join Our Vibrant Team at Fakhro Tower - Where Work Meets Innovation and Fun

• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone's welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren't just fun; they're a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we've got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.