1 429 Client Service Associate jobs in Bahrain

Job Requisition ID: 171361

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Our entrepreneurship and relentless customer focus enable us to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

The Customer Service Associate is responsible for sales generation, delivering a positive customer experience, and performing operational duties as assigned by the store management team (e.g., housekeeping, visual presentation standards).

Description of Accountability:

• Maintain store standards and cleanliness to create a sparkling, organized environment.
• Participate in and attend all store meetings and related functions.
• Represent a positive attitude toward merchandise, the brand, and the company.
• Participate in all inventories.
• Complete other duties as assigned by store management.
• Meet or exceed weekly sales targets.
• Complete all duties satisfactorily as assigned by management.
• Be punctual and adhere to the designated work schedule.
• Be flexible and collaborate well with peers and management.
• Follow M&S Policies and Procedures 100%.
• Perform housekeeping duties as required.
• Create a positive first impression through energetic attitude and appropriate dress code.
• Greet customers immediately upon entry with a smile and sincere greeting.
• Provide customers with relevant information.
• Offer quality service in fitting rooms, follow up promptly, maintain cash wrap cleanliness, and promote products.
• Provide efficient service at the cash wrap, offer gift cards, maintain cleanliness, and capture customer information.
• Sincerely thank customers as they exit and invite them back.

• Friendly and engaging personality, comfortable working with the public.
• Good verbal communication skills.
• Ability to stand for at least 8 hours.
• Confident, helpful, polite, and physically fit.
• Stock replenishment skills.

• High School diploma (Bachelor preferred).
• 4-5 years’ experience in the fashion industry.
• Proven ability to achieve goals.
• Good personality and communication skills.
• Excellent relationship-building skills.

We aim to provide excellent service, and your support can help ensure a five-star candidate experience from start to finish.

Before applying, please review the job description carefully to demonstrate why this opportunity is right for you and prepare a well-crafted, personalized CV to enhance your visibility. Our Talent Acquisition team is dedicated to making the best matches based on skills, behaviors, and alignment with our values of Respect, Integrity, Collaboration, and Excellence.

We are committed to transparency and responsiveness throughout the application process, reviewing and responding to every application.

• Develop and implement strategies to improve customer satisfaction and retention.
• Manage a team of customer support specialists, providing guidance, training, and performance feedback.
• Serve as a key point of contact for major clients, addressing inquiries and resolving complex issues.
• Monitor customer support performance metrics and identify areas for improvement.
• Develop and maintain customer service standards and escalation procedures.
• Collaborate with other departments, such as sales and product development, to ensure a seamless customer experience.
• Handle customer complaints and disputes professionally and efficiently.
• Create and manage customer feedback mechanisms to gather insights for service enhancement.
• Stay updated on industry best practices in customer relationship management and technical support.
• Ensure the support team is knowledgeable about the company's products and services.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service management, preferably in a technical support environment.
• Proven ability to build and maintain strong customer relationships.
• Excellent leadership, communication, and interpersonal skills.
• Experience in managing and motivating a team.
• Strong understanding of CRM software and customer support tools.
• Problem-solving skills with a customer-centric approach.
• Ability to analyze customer data and feedback to drive service improvements.
• Proficiency in English is essential.

• Develop and execute strategic sales plans to achieve and exceed assigned sales targets.
• Identify and prospect new business opportunities within the assigned territory and market segments.
• Build and maintain strong, long-lasting relationships with key clients, understanding their needs and providing tailored solutions.
• Conduct product demonstrations and presentations to prospective and existing clients.
• Negotiate contracts and close deals in a timely and efficient manner.
• Manage the entire sales cycle from lead generation to post-sale follow-up.
• Analyze market trends and competitor activities to identify new sales opportunities and potential threats.
• Collaborate with the marketing team to develop effective sales collateral and campaigns.
• Provide accurate sales forecasts and reports to sales management.
• Achieve set KPIs related to customer acquisition, revenue growth, and client retention.
• Stay up-to-date with product knowledge and industry best practices.
• Attend industry events and trade shows to represent the company and network with potential clients.
• Act as a trusted advisor to clients, offering insights and solutions that drive their business success.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of proven experience in a senior sales role, with a demonstrated history of exceeding sales quotas.
• Strong understanding of consultative selling techniques and key account management strategies.
• Excellent negotiation, communication, and presentation skills.
• Proficiency in CRM software (e.g., Salesforce) and sales management tools.
• Ability to build rapport and trust with clients at all levels.
• Self-motivated, results-oriented, and able to work independently.
• Strong business acumen and understanding of market dynamics.
• A valid Bahraini driving license and willingness to travel within the region.
• Experience in the specific industry of our client is a significant plus.

Business Unit

stc

Sector

Business

Location

Contract Type

Full Time

Closing Date

31-Dec-2024

This is a speculative position for candidates who would like to work in Sales Account Management (Corporate & SME) roles for stc.

Please be informed that by submitting your details against this position, our Recruitment team may contact you if your application is suitable for our future roles.

The functional responsibilities related to the position will be provided or discussed with you during the shortlisting stage by our Recruitment team.

• Bachelor degree in the relevant discipline
• Relevant work experience within the same field or industry
• Excellent command of the English language; Arabic will be an advantage
• Excellent interpersonal & communication skills

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

Referrals increase your chances of interviewing at Jobs for Humanity by 2x

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 9 hours ago

Al Khobar, Eastern, Saudi Arabia 13 hours ago

Manama, Capital Governorate, Bahrain 2 weeks ago

Al Khobar, Eastern, Saudi Arabia 10 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Provide timely and quality technical support to customers in the Middle East and Africa region.
• Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
• Deliver customer-centric solutions with close coordination with functional experts.
• Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
• Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
• Handle core service functions like warranty, service notes, and service information.
• Case tracking and KPI management.
• Provide remote support to customers and internal service engineers for first line support.
• Execute and maintain secure remote service infrastructure.
• Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
• Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
• Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
• Passion for customer support.
• Listening skills with a can-do attitude.
• Good coordination and interpersonal skills.
• Effective team player with a proactive approach to all situations.
• Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Proven experience in problem-solving with high morality of the customer.

Join to apply for the Customer Support Engineer role at Yokogawa

Join to apply for the Customer Support Engineer role at Yokogawa

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

• Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
• Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
• Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
• Execution and maintenance of secure remote service infrastructure.
• Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
  
  

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
• Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
• Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
  
  

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Past Proven experience in problem solving with high morality of the customer
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Yokogawa by 2x

Manama, Capital Governorate, Bahrain 2 months ago

Manama, Capital Governorate, Bahrain 4 weeks ago

Manama, Capital Governorate, Bahrain 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• A patient and empathetic approach to customer interactions.