24 Client Side jobs in Bahrain

• Provide technical support and troubleshooting for clients via multiple channels (phone, email, chat).
• Diagnose and resolve software-related issues efficiently and accurately.
• Escalate unresolved issues to senior support staff or development teams.
• Document all client interactions and resolutions in the support system.
• Create and update knowledge base articles and FAQs.
• Assist clients with product setup, configuration, and usage.
• Identify trends in client issues and provide feedback to product development teams.
• Contribute to team goals and objectives related to customer satisfaction and response times.

• Proven experience in a customer support or technical helpdesk role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency with helpdesk software and CRM systems.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-focused attitude with a passion for problem-solving.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

• Serve as the primary point of contact for a portfolio of assigned clients.
• Build and maintain strong, long-lasting relationships with clients based on trust and mutual understanding.
• Understand client objectives and proactively identify ways to help them achieve success with our client's products/services.
• Regularly communicate with clients to provide updates, gather feedback, and address any concerns.
• Monitor client account health and identify potential risks or churn indicators.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experience.
• Identify opportunities for account growth and present relevant solutions to clients.
• Resolve client issues efficiently and effectively, escalating when necessary.
• Conduct client review meetings and provide performance reports.
• Contribute to client retention and overall client satisfaction.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 3 years of experience in account management, client relations, or a customer-facing role.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proven ability to build and maintain strong client relationships.
• Strong problem-solving and negotiation skills.
• Familiarity with CRM software.
• Ability to manage multiple client accounts simultaneously.
• A proactive and results-oriented mindset.
• Excellent organizational and time management skills.
• A team player with a positive attitude.

• Onboard new clients, ensuring a smooth and successful transition to our platform.
• Develop a deep understanding of client goals and business objectives to provide tailored solutions and strategic advice.
• Proactively engage with clients to monitor their usage, identify potential issues, and offer best practices.
• Conduct regular check-ins, business reviews, and strategy sessions with clients to ensure satisfaction and value realization.
• Act as the main point of contact for client inquiries, requests, and escalations.
• Identify opportunities for client growth, such as feature adoption, expansion, or advocacy.
• Collaborate with sales, product, and support teams to address client needs and ensure a seamless customer experience.
• Monitor client health scores and proactively intervene when necessary to mitigate churn risk.
• Educate clients on new features, product updates, and industry trends.
• Gather client feedback and communicate insights to internal teams to inform product development and service improvements.
• Maintain accurate client records and track key engagement metrics in the CRM system.
• Contribute to the development of client success playbooks and best practices.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in client success, account management, or a similar customer-facing role, preferably within the SaaS industry.
• Exceptional communication, interpersonal, and presentation skills.
• Strong understanding of customer relationship management (CRM) principles and software.
• Ability to analyze data and identify trends related to client engagement and satisfaction.
• Skilled in problem-solving and conflict resolution with a customer-centric approach.
• Proactive, organized, and able to manage a portfolio of clients effectively.
• Passion for technology and helping clients achieve their goals.
• Ability to work collaboratively with cross-functional teams.
• Experience with customer onboarding and training is highly desirable.

BS in Communications, Marketing, Business, New Media, or Public Relations

The Clients Success Executive will be developing solid relationships with the clients through exceptional after-sales services and following up internal departments/sections to complete the agreed tasks/projects successfully, which includes discussing clients’ feedback with the concerned team and ensuring all the modifications are made as required.

1. Must have a solid experience working in creative agencies.
2. Must have a background & understanding of branding/graphic design field.
3. Must have high customer service & communication skills.
4. Must have a BS in Communications, Marketing, Business, New Media, or Public Relations.
5. Must speak both Arabic & English languages.

1. Collect & validate the tasks/projects information received from business team/clients and feed the internal projects management system with all the required information in coordination with all the concerned departments/sections of the company.
2. Coordinate with the managers of the Studio/New Media/Production to receive the completed tasks/jobs/projects and submit to the clients, following up with the clients to get feedback and modifications if required, until projects completion.
3. Support team members in serving the clients at the highest professional level.
4. Coordinate with the Business team for any needed cost proposals, and with the Finance team to issue the due invoices according to the agreements with the clients.
5. Ensure all the information of the projects are kept in a systematic manner, updated frequently, and coordinated properly with the Studio Manager.
6. Build the project file with all the necessary information, references, photos, text, PDFs, links, etc.