577 Cloud Support jobs in Bahrain
Cloud Support Engineer
Canonical
Posted 7 days ago
Job Viewed
Job Description
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
Location: This is a globally remote role, unless specified otherwise.
The role entails
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical's portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
- Professional written and spoken English with excellent presentation skills
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Track record of going above-and-beyond expectations to achieve outstanding results
- Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
- Virtualization / Cloud - primarily using KVM or OpenStack.
- Containers - especially with Docker, LXD/LXC, or Kubernetes.
- Storage technologies - block, object and network.
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
- Cloud computing expertise in provisioning, monitoring, orchestration, etc.
- Advanced troubleshooting experience:
- Linux integration with other environments (authentication/directory services, network file systems, etc.).
- Ability to navigate effectively stack traces and logs, and advise on next steps.
- Solid understanding of OS and Application level bugs and when to escalate to the correct team.
- Programming fundamentals in any language.
- Extensive Customer support experience is key:
- Customer needs are top priority.
- Communicate professionally, emphatically, clearly and set the right expectations.
- Ability to travel internationally twice a year for company events up to two weeks long.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
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0
Cloud Support Engineer
Canonical
Posted 8 days ago
Job Viewed
Job Description
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We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
Join to apply for the Cloud Support Engineer role at Canonical
3 days ago Be among the first 25 applicants
Join to apply for the Cloud Support Engineer role at Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
Location: This is a globally remote role, unless specified otherwise.
The role entails
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical's portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
- Professional written and spoken English with excellent presentation skills
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Track record of going above-and-beyond expectations to achieve outstanding results
- Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
- Virtualization / Cloud - primarily using KVM or OpenStack.
- Containers - especially with Docker, LXD/LXC, or Kubernetes.
- Storage technologies - block, object and network.
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
- Cloud computing expertise in provisioning, monitoring, orchestration, etc.
- Advanced troubleshooting experience:
- Linux integration with other environments (authentication/directory services, network file systems, etc.).
- Ability to navigate effectively stack traces and logs, and advise on next steps.
- Solid understanding of OS and Application level bugs and when to escalate to the correct team.
- Programming fundamentals in any language.
- Extensive Customer support experience is key:
- Customer needs are top priority.
- Communicate professionally, emphatically, clearly and set the right expectations.
- Ability to travel internationally twice a year for company events up to two weeks long.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
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1
Technical Support Engineer - Cloud Services
00973 Muharraq, Muharraq
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing cloud technology provider, is seeking a motivated Technical Support Engineer to join their customer service team. This hybrid role requires a balance of on-site support and remote assistance to clients. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction with our client's cloud platforms and services. The role will involve working from our offices in Muharraq and remotely.
As a Technical Support Engineer, you will handle inbound technical inquiries via phone, email, and chat, diagnose hardware and software problems, and guide users through step-by-step solutions. You will maintain detailed records of customer interactions and resolutions within the CRM system. Your primary goal will be to deliver exceptional technical support and build strong relationships with our client's customer base.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, along with 2-3 years of experience in technical support or IT helpdesk environments. Strong knowledge of operating systems (Windows, macOS, Linux), networking fundamentals, and cloud computing concepts (e.g., AWS, Azure, GCP) is essential. Excellent communication and customer service skills, patience, and a problem-solving mindset are key.
Responsibilities include resolving client issues related to software installation, configuration, connectivity, and performance. You will also be involved in creating and updating knowledge base articles to assist users and the support team. The ability to work collaboratively with other departments to escalate complex issues is important. This is an excellent opportunity to develop your technical expertise in a supportive and dynamic environment.
As a Technical Support Engineer, you will handle inbound technical inquiries via phone, email, and chat, diagnose hardware and software problems, and guide users through step-by-step solutions. You will maintain detailed records of customer interactions and resolutions within the CRM system. Your primary goal will be to deliver exceptional technical support and build strong relationships with our client's customer base.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, along with 2-3 years of experience in technical support or IT helpdesk environments. Strong knowledge of operating systems (Windows, macOS, Linux), networking fundamentals, and cloud computing concepts (e.g., AWS, Azure, GCP) is essential. Excellent communication and customer service skills, patience, and a problem-solving mindset are key.
Responsibilities include resolving client issues related to software installation, configuration, connectivity, and performance. You will also be involved in creating and updating knowledge base articles to assist users and the support team. The ability to work collaboratively with other departments to escalate complex issues is important. This is an excellent opportunity to develop your technical expertise in a supportive and dynamic environment.
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2
Senior Technical Support Specialist - Cloud Services
907 Bilad Al Qadeem, Capital
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding technology solutions provider, is seeking a highly skilled Senior Technical Support Specialist to join their fully remote customer service and helpdesk team. This role is crucial in providing expert-level technical assistance to clients navigating our advanced cloud services and software platforms. The ideal candidate will possess a deep understanding of cloud infrastructure (AWS, Azure, GCP), networking protocols, operating systems (Windows, Linux), and common software applications. Responsibilities will include troubleshooting complex technical issues, diagnosing hardware and software problems, and guiding customers through step-by-step solutions. You will be expected to respond to customer inquiries via phone, email, and chat in a timely and professional manner, ensuring high levels of customer satisfaction. This remote-first position requires excellent problem-solving skills, the ability to explain technical concepts clearly to non-technical users, and strong organizational skills to manage multiple support tickets concurrently. You will also be involved in creating and updating knowledge base articles, technical documentation, and FAQs to empower self-service support. Escalating unresolved issues to higher-level support or engineering teams, and tracking ticket progress until resolution, are also key duties. The Senior Technical Support Specialist will contribute to improving support processes and identifying trends to enhance product stability and user experience.
- Provide advanced technical support for cloud-based software and services.
- Diagnose and resolve complex hardware, software, and network issues for clients.
- Guide customers through troubleshooting steps via phone, email, and chat.
- Manage and prioritize a queue of support tickets to ensure timely resolution.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Collaborate with engineering teams to identify and resolve product bugs.
- Educate customers on best practices for using our cloud services.
- Contribute to continuous improvement of support processes and customer satisfaction.
- Escalate unresolved issues with detailed information for further investigation.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, helpdesk, or IT support roles, with a focus on cloud services.
- Proven expertise in troubleshooting cloud platforms (AWS, Azure, GCP) and common SaaS applications.
- Strong knowledge of Windows and Linux operating systems, networking concepts (TCP/IP, DNS, DHCP), and security best practices.
- Excellent diagnostic and problem-solving abilities.
- Exceptional communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ITIL frameworks is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Senior Technical Support Engineer - Cloud Services
1033 Northern, Northern
BHD65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of advanced cloud solutions, is seeking an experienced Senior Technical Support Engineer to join their esteemed customer service team, supporting clients across the region from their hub in **Shakhura, Northern, BH**. This role is crucial for delivering exceptional technical assistance and ensuring the seamless operation of cloud services for our clientele. You will be responsible for diagnosing and resolving complex technical issues related to cloud infrastructure, platforms, and applications through various channels, including phone, email, and ticketing systems. Key responsibilities include providing in-depth technical guidance, troubleshooting server issues, network connectivity problems, and software malfunctions. The Senior Technical Support Engineer will also contribute to building and maintaining a comprehensive knowledge base, documenting solutions, and identifying recurring issues to implement preventative measures. Collaboration with engineering and development teams is vital to escalate complex problems and provide feedback for product improvement. The ideal candidate will possess extensive experience in technical support, particularly within cloud computing environments (AWS, Azure, GCP), and a strong understanding of networking protocols, operating systems, and virtualization technologies. Excellent analytical, problem-solving, and customer service skills are essential, along with the ability to communicate technical information clearly and effectively to both technical and non-technical users. This is an excellent opportunity to advance your career in cloud technology support within the growing tech landscape of **Shakhura, Northern, BH**.
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4
Senior Technical Support Engineer - Cloud Services
0020 Zallaq, Southern
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of cloud infrastructure solutions, is looking for an experienced Senior Technical Support Engineer to join their dedicated Customer Service & Helpdesk team remotely, with primary coordination from their offices near Zallaq, Southern, BH . This role is pivotal in providing expert-level technical assistance to clients, resolving complex issues related to cloud services, and ensuring a superior customer experience. The ideal candidate will possess deep technical knowledge of cloud platforms, operating systems, networking, and troubleshooting methodologies, coupled with outstanding communication and customer-facing skills.
Key Responsibilities:
Qualifications:
Join a forward-thinking company and contribute your technical expertise to clients from your remote location, supporting operations connected to Zallaq, Southern, BH .
Key Responsibilities:
- Provide advanced technical support to clients via phone, email, and chat, addressing complex hardware, software, and network issues related to cloud services.
- Diagnose, troubleshoot, and resolve escalated customer problems in a timely and efficient manner.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Collaborate with engineering and product development teams to identify root causes of recurring issues and drive product improvements.
- Guide clients through the setup, configuration, and optimization of cloud services.
- Monitor system performance and proactively identify potential issues.
- Manage and prioritize support tickets, ensuring service level agreements (SLAs) are met.
- Train and mentor junior support engineers, sharing technical expertise and best practices.
- Gather customer feedback and report on trends to improve service delivery and product offerings.
- Stay up-to-date with the latest cloud technologies, security best practices, and industry trends.
- Participate in on-call rotation as needed to provide 24/7 support coverage.
- Document all client interactions and resolutions accurately within the ticketing system.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical support, helpdesk operations, or system administration, with a focus on cloud environments.
- Proven expertise in troubleshooting cloud platforms (e.g., AWS, Azure, Google Cloud), operating systems (Windows, Linux), and networking protocols (TCP/IP, DNS, HTTP).
- Strong understanding of virtualization technologies and containerization (e.g., Docker, Kubernetes).
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional customer service orientation and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Proficiency in English is essential; knowledge of Arabic is beneficial.
Join a forward-thinking company and contribute your technical expertise to clients from your remote location, supporting operations connected to Zallaq, Southern, BH .
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Specialist - Cloud Services
42502 Tubli, Central
BHD80000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a fast-growing provider of innovative cloud-based solutions, is looking for a Senior Technical Support Specialist to join their dedicated team supporting clients in **Janabiyah, Northern, BH**. This role is crucial in providing expert-level assistance to users encountering technical challenges with our client's SaaS platforms and infrastructure. You will be responsible for diagnosing and resolving complex hardware, software, and network issues, often involving deep dives into system logs and configurations. Key duties include managing inbound support requests via phone, email, and ticketing systems, prioritizing issues based on urgency and impact, and documenting resolutions for knowledge base creation. The Senior Technical Support Specialist will engage with customers to understand their technical environments and provide tailored solutions. Experience with cloud computing platforms (AWS, Azure, GCP), virtualisation technologies (VMware, Hyper-V), and operating systems (Windows Server, Linux) is highly desirable. Strong scripting skills (e.g., PowerShell, Bash) for automation and troubleshooting are a significant advantage. You will also contribute to identifying trends in support issues, providing feedback to development and product teams to improve service offerings. The ideal candidate will possess a Bachelor's degree in Information Technology, Computer Science, or a related field, with at least 5-7 years of experience in technical support, preferably within a cloud or SaaS environment. Exceptional analytical and problem-solving skills, outstanding customer service orientation, and excellent verbal and written communication abilities are paramount. This is an excellent opportunity to leverage your technical expertise and customer-facing skills within a dynamic and supportive team.
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6
Senior Customer Support Specialist - Cloud Services
4012 Southern, Southern
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly proficient and customer-centric Senior Customer Support Specialist to manage their technical helpdesk operations in **Nuwaidrat, Southern, BH**. This role is critical in providing exceptional support to a diverse client base utilizing advanced cloud services and SaaS platforms. You will be responsible for diagnosing and resolving complex technical issues, guiding users through product functionalities, and ensuring customer satisfaction. The ideal candidate will have a strong technical aptitude, excellent communication skills, and a passion for delivering outstanding service. You will also play a key role in identifying recurring issues and providing feedback to the product development teams for continuous improvement.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support via phone, email, and chat to customers experiencing issues with cloud-based software and services.
- Diagnose, troubleshoot, and resolve complex technical problems related to software, hardware, and network connectivity.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) while ensuring timely resolution.
- Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the CRM system.
- Develop and update knowledge base articles, FAQs, and support documentation to empower users and internal teams.
- Train and mentor junior support staff, sharing best practices and technical expertise.
- Proactively identify trends in customer issues and provide feedback to product and engineering teams for product enhancements.
- Conduct user training sessions on new features and functionalities as needed.
- Ensure customer satisfaction by providing prompt, accurate, and professional support.
- Contribute to the continuous improvement of support processes and customer experience strategies.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical customer support or helpdesk roles, preferably within a SaaS or cloud services environment.
- Proven ability to diagnose and resolve complex technical issues, including software bugs, network connectivity problems, and user configuration errors.
- Excellent communication, interpersonal, and active listening skills.
- Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Familiarity with cloud computing concepts (AWS, Azure, GCP) and common IT infrastructure.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
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7
Senior Software Engineer - Cloud Services
700 Hamala, Northern
BHD120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Software Engineer with a specialization in Cloud Services to join their innovative product development team. This is a fully remote position, offering the flexibility to work from any location. As a Senior Software Engineer, you will be instrumental in designing, developing, and deploying scalable, high-performance cloud-based applications and microservices. You will work with cutting-edge cloud technologies, primarily on AWS or Azure, and contribute to the entire software development lifecycle, from architecture and coding to testing and deployment. This role requires a deep understanding of distributed systems, containerization (Docker, Kubernetes), CI/CD pipelines, and robust security practices. You will collaborate with product managers, architects, and other engineers to deliver robust and innovative solutions that meet customer needs. A passion for writing clean, efficient, and maintainable code is essential.
Key Responsibilities:
Key Responsibilities:
- Design, develop, and maintain scalable and resilient cloud-native applications and microservices.
- Implement and manage infrastructure as code (IaC) using tools like Terraform or CloudFormation.
- Build and optimize CI/CD pipelines for automated testing and deployment.
- Develop and deploy applications using containerization technologies such as Docker and Kubernetes.
- Write high-quality, well-tested code in languages such as Python, Java, Go, or Node.js.
- Collaborate with architects and senior engineers to define technical roadmaps and architectural decisions.
- Ensure the security, performance, and reliability of cloud services.
- Participate in code reviews and provide constructive feedback to team members.
- Troubleshoot and resolve complex technical issues in production environments.
- Mentor junior engineers and contribute to fostering a culture of technical excellence.
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Minimum of 7 years of experience in software development, with at least 3 years focused on cloud-based solutions.
- Proficiency in one or more cloud platforms (AWS, Azure, GCP).
- Strong experience with containerization technologies (Docker, Kubernetes).
- Expertise in microservices architecture and design patterns.
- Solid understanding of CI/CD principles and tools (e.g., Jenkins, GitLab CI).
- Proficiency in at least one modern programming language (e.g., Python, Java, Go, Node.js).
- Experience with relational and NoSQL databases.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work effectively in a fast-paced, remote team environment.
- Experience with serverless technologies is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist - Cloud Platforms
620 Northern, Northern
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology services company, is seeking a dedicated and technically proficient Technical Support Specialist to manage and resolve customer issues related to their cloud platforms, based remotely but supporting operations for clients in **Shakhura, Northern, BH**. This role requires a deep understanding of cloud infrastructure, operating systems, and common application issues. You will be the first point of contact for technical inquiries, providing timely and effective solutions to ensure client satisfaction and system uptime. The ideal candidate is a strong communicator, a patient problem-solver, and possesses a passion for technology and customer service excellence. You will be instrumental in maintaining high levels of support and contributing to the continuous improvement of our client's service offerings.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support to clients experiencing issues with cloud-based applications and infrastructure.
- Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
- Troubleshoot and diagnose hardware, software, and network issues affecting client systems.
- Guide users through step-by-step solutions and provide clear, concise instructions.
- Escalate complex or unresolved issues to senior technical teams with detailed documentation.
- Document all support activities, resolutions, and customer interactions in the CRM system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify recurring issues and provide feedback to product development and engineering teams for potential improvements.
- Monitor system performance and proactively address potential problems.
- Assist with user account management, access control, and system configurations.
- Maintain a high level of customer satisfaction through effective problem resolution and communication.
- Stay current with emerging cloud technologies and support best practices.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, IT helpdesk, or a similar customer-facing technical role.
- Proven experience supporting cloud platforms (e.g., AWS, Azure, Google Cloud) and SaaS applications.
- Strong understanding of operating systems (Windows, Linux), networking concepts (TCP/IP, DNS, HTTP), and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Excellent troubleshooting and diagnostic skills.
- Superb communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote work environment.
- Certifications such as CompTIA A+, Network+, Cloud+, or Microsoft Certified: Azure Fundamentals are a plus.
This advertiser has chosen not to accept applicants from your region.
9