14 Computer Support jobs in Bahrain

Responsibilities:

1. Installing and configuring computer hardware (Servers, Desktops, laptops, etc.), operating systems, system drivers, and applications.
2. Fixing equipment, including printers, scanners, Wi-Fi devices, etc.
3. Monitoring and maintaining computer systems and applications.
4. Assisting staff/clients remotely or over the phone through a series of actions to help resolve IT-related issues.
5. Troubleshooting IT systems and diagnosing hardware or software faults.
6. Providing support, including procedural documentation and relevant reports.
7. Following diagrams and written instructions to repair a fault or set up a system.
8. Installing the necessary updates, patches, and service packs.
9. Responding within agreed time limits to call-outs.
10. Working continuously on assigned tasks until completion.
11. Coordinating with local vendors to resolve equipment part failures, ensuring the optimum delivery and support level.
12. Keeping track of reported desktop problems and associated solutions.
13. Writing procedures for the installation, use, and troubleshooting of communications hardware and software.
14. Troubleshooting all computer hardware, software, and network-related problems.

Preferred Qualifications:

Candidate with valid Bahraini driving license preferred.

Application Process:

Interested candidates can send their CVs to .

Are you an IT Help Desk Support professional looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program at ISA Air Base, Bahrain .

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.

In support of this effort the CNIC N6 IT Help Desk Support Engineer will be responsible for the below listed activities.

This position is contingentupon your ability to maintain/transfer your Secret Clearance

In this role you will:

• Manage/administer, track/inventory, test, maintain, replace and upgrade ELMR radios, its sub-components and peripherals, and its firmware.
• Provide installation, maintenance and troubleshooting support to the DBIDS systems and Electronic Security System (ESS) related transport/network systems.
• Address ELMR trouble tickets and troubleshoot issues with ELMR radios and DBIDS systems.
• Coordinate with facility personnel in developing, implementing, testing and troubleshooting facility related requirements in support of the ELMR radios and its peripherals, ELMR infrastructure, DBIDS and PSNet transport such as power, cooling, space, cable pathways and grounding.
• Coordinate and provide assistance to the DBIDS, ELMR infrastructure provider and ELMR transport provider to patch and upgrade infrastructure related ELMR and DBIDS systems, sub-systems, components and peripherals and ELMR transport systems.
• Provide the DBIDS and ELMR subject matter expertise to support in the DBIDS and ELMR infrastructure Electromagnetic Environmental Effects (E3) certification process.
• Train DBIDS and ELMR radio operators and maintenance personnel regarding hazards of E3.
• Develop, edit and maintain the required ELMR system wide architecture, ELMR physical and logical diagrams, Standard Operating Procedures (SOPs), Site Survey Reports, training documents and other documentation as applicable.
• Address, manage and resolve network and or domain user trouble calls or tickets.
• Provide assistance in the implementation, installation, maintenance and upgrades of Network and Domain and Telecom related support.
• Perform other IT related duties as assigned.

GET TO KNOW YOUR RECRUITER!

To be successful in this role, you will have:

• An active DoD Secret security clearance
  • U.S Citizenship required
• An active DoD 8570 IAT level II complaint certification
• Must possess a valid U.S Passport
• A High School Diploma/GED
  • Or a Graduate degree and 2 years of relevant experience
  • Or a Doctorate degree and 1 year of relevant experience
• Minimum 8 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
• IT related knowledge and experience particularly in configuring, maintaining, and troubleshooting various ELMR radios such as APX, MCC, XTL, SRX radios, and KVL loaders
• Evidence of taking the Motorola ASTROR 25 IV&D System Overview and ASTROR 25 IV&D Radio System Administrator Workshop
• Experience with PSNet providing Tier 1 type of support
• Strong working knowledge and experience with Radio Frequency (RF) and ELMR
• Proficiency in Microsoft Word, PowerPoint, Excel
• Working knowledge and experience with WiFi, Wireless Access Points (WAP), wireless controllers, Ethernet cabling, and handheld scanners

Additional desired experience and skills:

• 8140 Intermediate Network Specialist baseline certification
• Juniper Networks Certified Internet Associate (JNCIA) or similar certification
• ITIL Service Management Foundation certification

If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide first-line and second-line technical support to clients via phone, email, chat, and remote assistance tools.
• Diagnose and troubleshoot hardware, software, and network issues, guiding users through step-by-step solutions.
• Document all support interactions, including problems, troubleshooting steps, and resolutions, in the ticketing system.
• Escalate unresolved issues to higher-tier support teams or engineering departments when necessary, ensuring proper hand-off and follow-up.
• Maintain a high level of product knowledge, staying updated on new features, bug fixes, and best practices.
• Create and update knowledge base articles, FAQs, and technical documentation for both internal teams and end-users.
• Assist clients with product installation, configuration, and setup processes.
• Identify recurring technical issues and contribute to proactive solutions to prevent future occurrences.
• Collaborate with development and QA teams to report bugs and test fixes.
• Educate users on efficient product usage and provide training sessions as required.
• Manage customer expectations regarding resolution times and communication.
• Participate in on-call rotations for after-hours support if required.
• Ensure compliance with service level agreements (SLAs) for response and resolution times.
• Provide feedback to product teams based on common customer pain points.
• Maintain a professional and empathetic demeanor during all customer interactions.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2-4 years of experience in a technical support, helpdesk, or IT support role.
• Strong understanding of operating systems (Windows, macOS), networking fundamentals (TCP/IP, DNS), and common software applications.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent troubleshooting and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused with a strong commitment to providing excellent service.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.
• Patience, empathy, and a positive attitude.
• Ability to adapt to new technologies and learn quickly.
• Experience supporting cloud-based applications is a plus.

• Provide first-level technical support to clients via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through step-by-step solutions, including setting up systems or resolving control panel errors.
• Log and track all support requests and resolutions using a ticketing system.
• Escalate complex or unresolved issues to senior technical teams.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Identify recurring technical problems and suggest proactive solutions.
• Ensure high levels of customer satisfaction through professional and efficient service.
• Stay updated with product knowledge, software updates, and industry best practices.

• Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
• Minimum of 2-3 years of proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network fundamentals.
• Familiarity with remote desktop support tools and ticketing systems.
• Excellent problem-solving and analytical skills, with the ability to diagnose technical issues accurately.
• Superior communication skills, both written and verbal, in English and Arabic, with a clear and patient demeanor.
• Ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a commitment to providing exceptional service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.

• Advanced Troubleshooting: Provide expert-level technical support to clients for complex software issues via phone, email, and remote sessions, diagnosing root causes and implementing effective solutions.
• Problem Resolution: Resolve software defects, configuration issues, and integration challenges, escalating to development teams when necessary with detailed documentation.
• Client Communication: Maintain clear, professional, and empathetic communication with clients throughout the support process, providing regular updates and managing expectations.
• Knowledge Base: Create and update technical documentation, knowledge base articles, and FAQs to empower clients and junior support staff.
• Product Expertise: Develop and maintain an in-depth understanding of our client's software products, features, and functionalities.
• Collaboration: Work closely with product development, quality assurance, and sales teams to provide feedback, identify recurring issues, and contribute to product improvements.
• Performance Monitoring: Monitor system performance, identify potential issues, and recommend proactive measures to ensure stability and reliability.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
• Minimum of 3-5 years of experience in a technical support role for software products, preferably enterprise-level applications.
• Strong understanding of software architectures, databases (SQL, Oracle), and operating systems (Windows Server, Linux).
• Experience with ticketing systems, remote support tools, and CRM software.
• Excellent analytical and problem-solving skills with a methodical approach to complex technical challenges.
• Strong written and verbal communication skills in English; Arabic proficiency is beneficial.
• Ability to work independently and as part of a team in a fast-paced and demanding environment.
• Relevant technical certifications are a plus.

Operation

Division

Technology

Location

Closing Date

04-Nov-2024

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

1. Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
2. Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
3. Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
4. Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
5. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
6. Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
7. Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
8. Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
9. Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
10. Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
11. Conduct awareness workshops for change processes and compliance tailored for B2B customers.
12. Maintain a history log for all events and activities related to enterprise customers.
13. Perform all other related duties as assigned by the department.

Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

Excellent communication and interpersonal skills.

Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):