46 Concierge jobs in Bahrain

• Overseeing the daily operations of the concierge department, ensuring seamless guest service.
• Leading, training, and motivating the concierge team to achieve service excellence.
• Managing guest requests, reservations, and arrangements for dining, entertainment, transportation, and local excursions.
• Developing and maintaining an extensive network of trusted local contacts and service providers.
• Ensuring the highest standards of presentation and professionalism for the concierge desk and team.
• Handling guest complaints and service recovery with diplomacy and efficiency.
• Staying informed about local events, attractions, and transport options.
• Implementing and refining concierge service standards and procedures.
• Collaborating with other hotel departments to ensure a cohesive guest experience.
• Managing the concierge budget and inventory of supplies.

Position Summary:

The Head of Concierge is responsible for overseeing all concierge operations, ensuring the highest level of guest satisfaction, and maintaining smooth communication between guests and hotel departments. This role involves supervising concierge staff, managing guest requests, and delivering exceptional, personalised service that reflects the brand's standards of hospitality and professionalism.

Key Responsibilities:

• Supervise, train, and motivate the concierge team to deliver outstanding guest service.
• Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.
• Manage and maintain up-to-date information about local attractions, restaurants, transportation, events, and entertainment.
• Coordinate VIP arrivals, departures, and special guest requirements with other departments.
• Establish strong relationships with local service providers (tour operators, transport companies, restaurants, etc.) to secure preferred services and rates.
• Monitor the performance of concierge staff and ensure consistent adherence to service standards.
• Maintain a high level of visibility in the lobby to personally assist guests and oversee concierge activities.
• Prepare concierge schedules, reports, and budgets as required.
• Handle special requests such as reservations, tickets, courier services, and personal shopping with confidentiality and efficiency.
• Develop innovative ideas to enhance guest experiences and increase guest satisfaction scores.
• Ensure that the concierge desk area is clean, well-organised, and fully equipped at all times.
• Collaborate closely with the Front Office, Housekeeping, and Guest Relations teams to ensure seamless service.

Job Type: Full-time

• Greet guests warmly upon arrival and departure, establishing a positive first and last impression.
• Provide comprehensive information about hotel services, local attractions, dining recommendations, and transportation options.
• Make reservations for restaurants, tours, events, and arrange transportation for guests.
• Handle guest inquiries and requests efficiently and courteously via phone, email, and in person.
• Resolve guest complaints and issues with professionalism, empathy, and a focus on finding satisfactory solutions.
• Coordinate with various hotel departments (e.g., housekeeping, room service, front desk) to ensure guest requests are fulfilled promptly.
• Maintain an up-to-date knowledge of local events, culture, and business happenings to offer informed recommendations.
• Manage and maintain the lobby area to ensure it is welcoming and presentable at all times.
• Assist with special requests, such as organizing special occasions or celebrations.
• Uphold the highest standards of service excellence and brand representation.

• Proven experience in a concierge, front desk, or customer service role within the luxury hospitality sector is highly preferred.
• Exceptional interpersonal and communication skills, with fluency in English and Arabic. Knowledge of other languages is a significant advantage.
• A genuine passion for service and a meticulous eye for detail.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Excellent organizational and time-management skills.
• Proficiency in hotel management software (PMS) and general computer literacy.
• A professional and well-groomed appearance.
• Must be adaptable and available to work various shifts, including weekends and holidays.
• A proactive and self-motivated attitude with a strong work ethic.

• Lead and manage the hotel concierge team.
• Set and maintain high standards for guest services.
• Train and mentor concierge staff on service protocols and local knowledge.
• Oversee all guest requests, reservations, and arrangements.
• Develop and maintain an extensive network of local contacts and vendors.
• Anticipate and exceed guest expectations.
• Handle guest feedback and resolve issues promptly.
• Ensure seamless coordination of guest activities and transportation.
• Stay updated on local events and attractions.
• Manage concierge operational budgets and resources.

• Bachelor's degree in Hospitality Management or a related field is preferred.
• Minimum of 5 years of experience in luxury hotel concierge services, with at least 2 years in a management or supervisory role.
• Extensive knowledge of local attractions, dining, and entertainment.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proven ability to lead and motivate a team.
• Strong organizational skills and attention to detail.
• Proficiency in concierge software and reservation systems.
• Discretion and professionalism in handling guest information.
• Fluency in multiple languages is a plus.

• Provide world-class concierge services to guests, addressing all inquiries and requests promptly and professionally.
• Leverage extensive local knowledge to offer expert recommendations on attractions, restaurants, and cultural experiences.
• Proactively identify guest needs and preferences to personalize their stay.
• Manage and coordinate a variety of services, such as private tours, exclusive event access, and personal shopping.
• Liaise with external vendors and service providers to ensure high standards of delivery.
• Maintain accurate guest profiles and preferences for future engagements.
• Handle sensitive guest information with the utmost discretion and confidentiality.
• Troubleshoot and resolve any issues or complaints that may arise during a guest's stay.
• Collaborate with hotel departments to ensure a cohesive guest experience.
• Stay abreast of current trends and developments in the luxury travel and hospitality industry.
• Uphold the highest standards of service excellence and brand representation.

• Proven experience as a Senior Concierge or in a similar high-end hospitality role is essential.
• Exceptional interpersonal and communication skills, with fluency in English; additional languages are a plus.
• A deep understanding of local culture, attractions, and services in and around Nuwaidrat, Southern, BH .
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to guest satisfaction.
• Proficiency in reservation systems and digital communication tools.
• A passion for service and a genuine desire to exceed guest expectations.
• Impeccable presentation and a professional demeanor.
• Ability to work independently and as part of a remote team.

• Consult with clients to understand their travel preferences, interests, and budget.
• Design and meticulously plan customized luxury travel itineraries worldwide.
• Book flights, luxury accommodations, private transfers, and other travel arrangements.
• Secure reservations at high-end restaurants, exclusive events, and unique local experiences.
• Act as the primary point of contact for clients before, during, and after their trips.
• Liaise with hotels, tour operators, and other travel partners to ensure service excellence.
• Proactively identify and resolve any travel-related issues or changes.
• Maintain detailed client profiles and preferences for future trip planning.
• Stay updated on luxury travel trends, new destinations, and exclusive offers.
• Provide exceptional, personalized service to ensure client satisfaction and loyalty.

• Proven experience in luxury travel planning, high-end hospitality, or a similar client-facing concierge role.
• Extensive knowledge of global destinations, luxury hotels, and travel trends.
• Exceptional customer service and interpersonal skills.
• Strong negotiation and vendor management abilities.
• Meticulous attention to detail and outstanding organizational skills.
• Proficiency in travel booking systems and reservation software.
• Ability to manage multiple complex itineraries and client requests simultaneously.
• Excellent communication skills, both written and verbal.
• A passion for travel and creating extraordinary experiences.
• Ability to work independently and efficiently in a remote environment.

• Design and book complex, customized luxury travel itineraries.
• Provide expert recommendations on destinations, accommodations, and experiences.
• Secure reservations for dining, events, and exclusive activities.
• Manage client inquiries and provide prompt, professional service.
• Build and maintain strong relationships with clients and travel partners.
• Stay updated on global travel trends and luxury offerings.
• Handle all aspects of travel logistics, including flights, transfers, and visas.
• Troubleshoot and resolve any travel-related issues proactively.
• Utilize booking systems and CRM software efficiently.
• Maintain a high level of discretion and confidentiality.

• Proven experience in luxury travel planning or high-end concierge services.
• Extensive knowledge of global destinations and luxury travel products.
• Proficiency with travel booking systems (e.g., Amadeus, Sabre) and CRM.
• Exceptional interpersonal, communication, and negotiation skills.
• Strong organizational and time-management abilities.
• Ability to work independently in a remote setting.
• Discretion and a client-centric approach.
• Passion for delivering exceptional service.