293 Concierge Services jobs in Bahrain
Front Desk and Guest Services Manager
9110 Busaiteen, Muharraq
BHD50000 Annually
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Job Description
Our client, a prestigious hotel known for its exceptional guest experiences, is seeking a dynamic and customer-focused Front Desk and Guest Services Manager to lead their team in A'ali, Northern, BH . This hybrid role requires a blend of on-site operational management and potential remote coordination for administrative tasks. You will be responsible for overseeing all front desk operations, ensuring seamless check-in and check-out processes, and managing guest inquiries and requests with professionalism and efficiency. The goal is to create a welcoming and memorable experience for every guest. Key responsibilities include training, supervising, and motivating front desk staff, setting performance standards, and conducting regular performance reviews. You will manage room reservations, handle guest complaints and service recovery efforts, and ensure the highest levels of guest satisfaction. This role also involves coordinating with other hotel departments, such as housekeeping, maintenance, and F&B, to ensure smooth operations and guest comfort. The ideal candidate will have a strong background in hospitality management, with at least 5 years of experience in front office operations, including 2 years in a supervisory or managerial capacity. Excellent communication, problem-solving, and leadership skills are essential. A professional demeanor, a proactive approach, and a passion for delivering outstanding customer service are paramount. Familiarity with hotel property management systems (PMS) and reservation software is required. This position requires flexibility in working hours, including evenings, weekends, and holidays, to meet the demands of the hospitality industry. It offers a fantastic opportunity to grow your career in a leading hospitality establishment.
This advertiser has chosen not to accept applicants from your region.
0
Front Desk Agent
Manama, Capital
Downtown Rotana
Posted 7 days ago
Job Viewed
Job Description
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork #J-18808-Ljbffr
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Front Desk Agent
Manama, Capital
Rotana Hotels
Posted 15 days ago
Job Viewed
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
This advertiser has chosen not to accept applicants from your region.
2
Front Desk Agent
Manama, Capital
Marriott
Posted 5 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25124487
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
**#LI-NS1**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25124487
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
**#LI-NS1**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Front Desk Manager
1457 Hamala, Northern
BHD40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a distinguished hospitality establishment in Sanad, is seeking an experienced Front Desk Manager to oversee the reception and guest services operations. This hybrid role involves both on-site management of the front desk and remote administrative duties. You will be responsible for ensuring a welcoming and efficient experience for all guests, managing reservations, and coordinating with other hotel departments. The ideal candidate possesses strong leadership qualities, excellent organizational skills, and a passion for delivering exceptional customer service. Your duties will include training and supervising front desk staff, implementing service standards, and resolving guest complaints effectively. You will also manage the front desk budget, optimize staffing schedules, and maintain high standards of presentation and operation. This role requires a keen eye for detail, strong communication skills, and the ability to handle multiple tasks simultaneously in a fast-paced environment. You will be instrumental in creating a positive first impression for every guest, contributing significantly to the overall guest satisfaction and reputation of the establishment. Proficiency in hotel management software and a thorough understanding of front office operations are essential. This position offers a dynamic work environment where you can utilize your expertise to enhance guest experiences and contribute to the success of the hotel. You will be a key point of contact for guests, providing information and assistance to ensure their stay is comfortable and memorable. Our client values professionalism, initiative, and a commitment to excellence in guest services.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage daily front desk operations and staff.
- Ensure exceptional guest service and satisfaction.
- Supervise, train, and schedule front desk personnel.
- Handle guest inquiries, requests, and complaints professionally.
- Oversee reservation management and room allocation.
- Maintain lobby and front desk area appearance and organization.
- Implement and enforce hotel service standards.
- Manage front desk budget and inventory.
- Liaise with other departments to ensure seamless guest experience.
- Generate reports on front desk performance and guest feedback.
Qualifications:
- High school diploma or equivalent; hospitality management degree or relevant certification preferred.
- Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role.
- Proven experience in customer service and guest relations.
- Proficiency in hotel management software (PMS).
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to remain calm and professional under pressure.
- Knowledge of hospitality industry best practices.
This advertiser has chosen not to accept applicants from your region.
4
Front Desk Supervisor
21175 Northern, Northern
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prominent establishment in the hospitality and tourism sector, is seeking a professional and organized Front Desk Supervisor to oversee daily operations and ensure exceptional guest experiences. This fully remote position allows you to manage and coordinate front desk activities, guest services, and staff supervision from a remote location, supporting a high-energy team. You will be responsible for leading the front desk team, managing check-ins and check-outs, resolving guest inquiries and complaints, and ensuring smooth administrative processes. The ideal candidate possesses outstanding customer service skills, strong leadership capabilities, and a thorough understanding of hotel operations. This role requires excellent communication and problem-solving abilities to maintain the highest standards of guest satisfaction, even when managing operations remotely.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and train front desk staff, ensuring adherence to service standards and procedures.
- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and complaints professionally and promptly, aiming for first-contact resolution.
- Oversee reservation management, room assignments, and special guest requests.
- Ensure the cleanliness and presentation of the front desk area and lobby.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs.
- Manage the front desk budget and assist with inventory of supplies.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor and manage online reviews and social media feedback related to front desk operations.
- Ensure all staff adhere to company policies and procedures, including those related to remote work etiquette.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or a related field is a plus.
- Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory or leadership role.
- Proven ability to provide exceptional customer service and resolve guest issues effectively.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel property management systems (PMS) and standard office software.
- Excellent organizational and time management skills.
- Ability to remain calm and professional under pressure, especially in a remote management context.
- A positive attitude and a passion for the hospitality industry.
- Flexibility to work various shifts, including weekends and holidays, if required by operational needs managed remotely.
- Experience in remote supervision or managing distributed teams is advantageous.
This advertiser has chosen not to accept applicants from your region.
5
Front Desk Supervisor
202 Al Jasra
BHD1500 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a highly-regarded hotel in the picturesque Hidd, Muharraq, BH area, is looking for a dynamic and guest-focused Front Desk Supervisor to lead their front office operations. This role is crucial in ensuring exceptional guest experiences from arrival to departure. The ideal candidate will have a passion for hospitality, excellent leadership abilities, and a keen eye for detail. You will be instrumental in maintaining the hotel's reputation for outstanding service and creating a welcoming atmosphere for all visitors.
Responsibilities include overseeing the daily operations of the front desk, managing check-ins and check-outs efficiently and professionally, and ensuring all guest requests and inquiries are handled promptly and effectively. You will supervise, train, and motivate the front desk team, setting performance standards and conducting regular performance reviews. Handling guest complaints and resolving issues with empathy and professionalism to ensure guest satisfaction is a key duty. You will be responsible for managing room inventory, coordinating with housekeeping and maintenance departments to ensure rooms are ready for arrival, and assisting with reservations and group bookings. Implementing and enforcing hotel policies and procedures, including cash handling and security protocols, will be essential. Preparing daily reports on occupancy, revenue, and guest feedback, and analyzing these to identify areas for improvement is expected. You will also be involved in upselling hotel services and amenities to enhance the guest stay and drive revenue. Maintaining a clean, organized, and presentable front desk area is crucial. You will act as the primary point of contact for guests during your shift, handling any emergencies that may arise with calm and decisive action.
Qualifications: A minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role, is required. Proven experience in customer service and guest relations. Excellent interpersonal and communication skills, with fluency in English; knowledge of Arabic is a plus. Proficiency in Property Management Systems (PMS) and hotel booking software. Strong leadership and team management abilities. Ability to remain calm and effective under pressure. Good organizational and multitasking skills. A professional appearance and demeanor. A diploma or degree in Hospitality Management or a related field is preferred. Flexibility to work shifts, including evenings, weekends, and public holidays.
Responsibilities include overseeing the daily operations of the front desk, managing check-ins and check-outs efficiently and professionally, and ensuring all guest requests and inquiries are handled promptly and effectively. You will supervise, train, and motivate the front desk team, setting performance standards and conducting regular performance reviews. Handling guest complaints and resolving issues with empathy and professionalism to ensure guest satisfaction is a key duty. You will be responsible for managing room inventory, coordinating with housekeeping and maintenance departments to ensure rooms are ready for arrival, and assisting with reservations and group bookings. Implementing and enforcing hotel policies and procedures, including cash handling and security protocols, will be essential. Preparing daily reports on occupancy, revenue, and guest feedback, and analyzing these to identify areas for improvement is expected. You will also be involved in upselling hotel services and amenities to enhance the guest stay and drive revenue. Maintaining a clean, organized, and presentable front desk area is crucial. You will act as the primary point of contact for guests during your shift, handling any emergencies that may arise with calm and decisive action.
Qualifications: A minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role, is required. Proven experience in customer service and guest relations. Excellent interpersonal and communication skills, with fluency in English; knowledge of Arabic is a plus. Proficiency in Property Management Systems (PMS) and hotel booking software. Strong leadership and team management abilities. Ability to remain calm and effective under pressure. Good organizational and multitasking skills. A professional appearance and demeanor. A diploma or degree in Hospitality Management or a related field is preferred. Flexibility to work shifts, including evenings, weekends, and public holidays.
This advertiser has chosen not to accept applicants from your region.
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6
Front Desk Receptionist
Manama, Capital
Cluster Inter. Hotels
Posted today
Job Viewed
Job Description
Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
**Salary**: BD180.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Receptionist in Hotels: 1 year (required)
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
**Salary**: BD180.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Receptionist in Hotels: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
7
Front Desk Agent
Manama, Capital
Reef Island
Posted today
Job Viewed
Job Description
1- Maintain safe and clean reception area by complying with company procedures, rules and regulations
2- Welcome guests by greeting them, in person or on the telephone; answering or referring inquiries as appropriate, and take adequate messages when required
3- Administer all hotel reservations, cancellations and no-shows, in line with company policy
4- Monitor the logbook
5- Help with the inventory of assets, on-hand products, and store, if any.
6- Provide exceptional customer service
7- Effectively inform and educate our guests about our offers.
8- Be flexible with your schedule, supporting the needs of the company.
9- Properly care for office equipment’s.
10- Have complete knowledge and understanding of all services and products offered
11- Communicate to management any and all occurrences involving staff or guests in that require attention
12- Handle guests’ questions and concerns professionally and courteously
13- Provide accurate, appropriate and immediate responses to all requests by guests
14- Maintain a positive attitude and contribute toward a quality work environment
15- Regularly attend, participate in and support training and staff meetings, which may require working outside of normal hours
16- Assist in all areas as requested by management
**Job Types**: Full-time, Permanent
**Experience**:
- Receptionist/Front Desk: 1 year (preferred)
2- Welcome guests by greeting them, in person or on the telephone; answering or referring inquiries as appropriate, and take adequate messages when required
3- Administer all hotel reservations, cancellations and no-shows, in line with company policy
4- Monitor the logbook
5- Help with the inventory of assets, on-hand products, and store, if any.
6- Provide exceptional customer service
7- Effectively inform and educate our guests about our offers.
8- Be flexible with your schedule, supporting the needs of the company.
9- Properly care for office equipment’s.
10- Have complete knowledge and understanding of all services and products offered
11- Communicate to management any and all occurrences involving staff or guests in that require attention
12- Handle guests’ questions and concerns professionally and courteously
13- Provide accurate, appropriate and immediate responses to all requests by guests
14- Maintain a positive attitude and contribute toward a quality work environment
15- Regularly attend, participate in and support training and staff meetings, which may require working outside of normal hours
16- Assist in all areas as requested by management
**Job Types**: Full-time, Permanent
**Experience**:
- Receptionist/Front Desk: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Front Desk Receptionist
Manama, Capital
Leaders International Recruitment
Posted today
Job Viewed
Job Description
A Well Reputed Star Hotel in Bahrain is looking for **Front Desk Receptionist **with min 3-4 years of experience.**Responsibilities**:_
- Bachelor's or higher Degree in finance or Accounting
- Strong knowledge of Administration Work
- Ability to be resourceful and proactive when issues arise
- Strong Computer Skill
- Basic Arabic And Fluent English is must
- Salary is Negotiable
**Experience**:
- Receptionist: 2 years (preferred)
License/Certification:
- Visa (preferred)
- Bachelor's or higher Degree in finance or Accounting
- Strong knowledge of Administration Work
- Ability to be resourceful and proactive when issues arise
- Strong Computer Skill
- Basic Arabic And Fluent English is must
- Salary is Negotiable
**Experience**:
- Receptionist: 2 years (preferred)
License/Certification:
- Visa (preferred)
This advertiser has chosen not to accept applicants from your region.
9