287 Concierge Services jobs in Bahrain
Head Concierge & Guest Services Manager
20525 Seef, Capital
BHD70000 Annually
WhatJobs
Posted 22 days ago
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Job Description
Our client, a luxury hospitality establishment in the vibrant heart of Seef, Capital, BH , is seeking an experienced and charismatic Head Concierge & Guest Services Manager. This pivotal role involves overseeing all guest services operations, ensuring an unparalleled experience for our esteemed visitors. You will lead a team of dedicated concierge staff, setting the highest standards of service excellence, anticipating guest needs, and resolving any issues with grace and efficiency. Responsibilities include managing reservations, coordinating with various hotel departments (housekeeping, F&B, front desk), developing personalized itineraries, arranging transportation and tours, and maintaining relationships with local vendors and attractions. The ideal candidate possesses exceptional communication and interpersonal skills, a sophisticated understanding of luxury service protocols, and a proactive approach to problem-solving. Fluency in multiple languages is a significant advantage. You will be instrumental in shaping the guest's journey from pre-arrival to post-departure, ensuring every interaction is memorable. This role requires a blend of leadership, operational acumen, and a genuine passion for hospitality. Working hours will be varied, including evenings and weekends, to meet the demands of a 24/7 operation. Opportunities for professional development and career advancement within our expanding group are abundant. If you have a proven track record in high-end concierge services or guest relations management, and thrive in a dynamic, fast-paced environment, we encourage you to apply. Embrace the opportunity to represent a premier brand and contribute to its continued success. A keen eye for detail, a polished presentation, and an unwavering commitment to guest satisfaction are paramount. Experience in event planning and a strong network within the local community would be highly beneficial.
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0
Guest Services Manager
406 Askar, Southern
BHD55000 Annually
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Posted today
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Job Description
Our client is seeking a charismatic and experienced Guest Services Manager to lead their front-of-house operations in Salmabad, Northern, BH . This role is central to ensuring an exceptional guest experience, embodying the highest standards of hospitality. You will be responsible for overseeing all aspects of guest reception, concierge services, and front desk operations, ensuring seamless check-in and check-out processes and prompt resolution of guest inquiries and issues. The ideal candidate will possess a deep understanding of hotel operations, customer service excellence, and staff management. You will lead, train, and motivate a team of front desk and concierge staff, fostering a positive and professional work environment. Key responsibilities include managing room inventory, coordinating with other hotel departments (e.g., housekeeping, F&B), and handling guest feedback and complaints with diplomacy and efficiency. The ability to anticipate guest needs, personalize their experience, and go the extra mile to ensure satisfaction is paramount. Strong communication, problem-solving, and leadership skills are essential. You will also be responsible for implementing service standards, monitoring service quality, and contributing to revenue generation through upselling and guest retention strategies. We are looking for an individual with a passion for hospitality, a keen eye for detail, and a commitment to creating memorable experiences for every guest. This is a fantastic opportunity to manage a key operational area within a reputable establishment and contribute to its continued success.
Key Responsibilities:
Key Responsibilities:
- Manage and supervise daily front desk, concierge, and bell desk operations.
- Ensure efficient guest check-in and check-out processes.
- Train, mentor, and evaluate front office staff performance.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with housekeeping and maintenance departments to ensure room readiness and guest comfort.
- Monitor room availability and manage inventory to maximize occupancy and revenue.
- Implement and maintain high standards of guest service and satisfaction.
- Develop and execute strategies to enhance guest loyalty and repeat business.
- Prepare daily reports on front office operations and guest feedback.
- Act as a point of contact for VIP guests and special requests.
- Ensure compliance with hotel policies and procedures.
- Contribute to a positive and collaborative team environment.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Supervisor
222 Busaiteen, Muharraq
BHD25 Hourly
WhatJobs
Posted 6 days ago
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Job Description
Our client, a premier hospitality establishment located in the vibrant heart of Busaiteen, Muharraq, BH , is seeking a dynamic and customer-focused Guest Services Supervisor to lead their front-of-house operations. This is an on-site position requiring a strong presence and exceptional interpersonal skills to ensure unparalleled guest satisfaction. The Guest Services Supervisor will oversee the daily operations of the front desk, concierge, and guest relations teams, ensuring seamless check-in/check-out processes and addressing guest needs with efficiency and professionalism. You will be responsible for training, motivating, and evaluating front-line staff, fostering a culture of excellence in service delivery. Key duties include managing guest inquiries and complaints, resolving issues promptly, and implementing service standards to enhance the overall guest experience. The supervisor will also assist with managing reservations, coordinating with other departments, and contributing to service improvement initiatives. The ideal candidate will possess a passion for hospitality, a keen eye for detail, and a natural ability to anticipate guest needs. A minimum of 3 years of experience in a supervisory role within the hospitality industry is required, preferably in front office operations. Excellent communication, problem-solving, and leadership skills are essential. Proficiency in property management systems (PMS) and standard office software is necessary. A diploma or degree in Hospitality Management or a related field is a significant advantage. If you are a motivated and experienced hospitality professional dedicated to delivering exceptional guest experiences and leading a team to success, we encourage you to apply for this rewarding on-site role.
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Manager
3450 Sidon
BHD65000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client, a premier hospitality establishment, is seeking a dedicated and customer-focused Guest Services Manager to enhance the guest experience. This role is situated in the vibrant **Isa Town, Southern, BH**. As the Guest Services Manager, you will be responsible for leading the front desk and concierge teams, ensuring that all guests receive exceptional service from arrival to departure. Your duties will include managing guest relations, resolving complaints efficiently and courteously, and implementing service standards that exceed expectations. You will oversee the operations of the front desk, including check-in/check-out procedures, reservation management, and concierge services. Training and developing the guest services team to deliver personalized and memorable experiences will be a key focus. You will also collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery. The ideal candidate will have a strong background in hospitality management, with a proven ability to lead teams and deliver outstanding customer service. Excellent communication, problem-solving, and interpersonal skills are essential. A passion for the hospitality industry and a commitment to creating positive guest interactions are paramount. This is a fantastic opportunity to take on a leadership role within a dynamic hospitality environment and contribute to the success of a highly regarded establishment.
Responsibilities:
Responsibilities:
- Lead and manage the front desk, concierge, and bell desk operations.
- Ensure exceptional guest service delivery at all touchpoints.
- Handle guest inquiries, requests, and complaints effectively and professionally.
- Train, motivate, and supervise guest services staff.
- Develop and implement service standards and procedures.
- Oversee reservation management and room assignments.
- Collaborate with other hotel departments to ensure seamless operations.
- Monitor guest feedback and implement improvements.
- Maintain a high level of product knowledge about the establishment and its offerings.
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
- Minimum of 3-5 years of experience in hotel front office management or guest services.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of hotel operations and reservation systems.
- Customer-centric approach with a passion for service excellence.
- Ability to remain calm and composed under pressure.
- Proficiency in relevant hotel management software.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Supervisor
450 Galali
BHD2800 Annually
WhatJobs
Posted 10 days ago
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Job Description
Our client is seeking a dynamic and customer-focused Guest Services Supervisor to join their prestigious hotel located in Janabiyah, Northern, BH . This role is essential in ensuring an exceptional experience for all guests from arrival to departure. The Guest Services Supervisor will lead a team of front desk agents and concierge staff, providing training, motivation, and support to ensure high standards of service. Key responsibilities include overseeing the daily operations of the front desk, managing check-in and check-out processes, handling guest inquiries and complaints efficiently and professionally, and ensuring all guest requests are met promptly. You will be responsible for maintaining accurate guest records, managing room inventory, and coordinating with other hotel departments to ensure seamless service delivery. The ideal candidate will have a strong understanding of hotel operations, exceptional communication and interpersonal skills, and a passion for delivering outstanding customer service. Previous experience in a supervisory role within the hospitality industry is required. A proactive approach to problem-solving and the ability to remain calm and composed under pressure are crucial. You will also be involved in developing and implementing service improvement initiatives and ensuring adherence to hotel policies and procedures. This position offers a competitive salary, opportunities for career advancement, and a chance to be part of a dedicated team committed to excellence in hospitality. If you are a natural leader with a commitment to guest satisfaction, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services Manager
413 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment in Jidhafs, Capital, BH , is seeking a proactive and customer-centric Guest Services Manager to lead their front-of-house operations. This role is integral to ensuring an exceptional guest experience from arrival to departure. The successful candidate will be responsible for overseeing the daily operations of the front desk, concierge, and bell staff, while maintaining the highest standards of service and efficiency. You will manage staffing levels, schedule training sessions, and conduct performance reviews to foster a motivated and skilled team.
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience
- Minimum of 3 years of experience in front office management or a supervisory role in hospitality
- Proven track record of delivering exceptional guest service
- Strong leadership, communication, and interpersonal skills
- Proficiency in hotel management software (PMS) and reservation systems
- Ability to handle stressful situations and resolve conflicts effectively
- Knowledge of budgeting and staff scheduling
- Flexibility to work various shifts, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
5
Guest Services Manager
445 Al Seef
BHD25 Hourly
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment in Salmabad, Northern, BH , is seeking an experienced and dynamic Guest Services Manager to lead their front-of-house operations. This pivotal role involves overseeing all aspects of guest interaction, ensuring unparalleled service standards, and fostering a welcoming environment for every visitor. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a deep understanding of the hospitality industry. Responsibilities include managing a team of front desk staff, concierge, and bell services, implementing and refining service protocols, handling guest feedback and resolving issues promptly and professionally. You will also be responsible for coordinating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless guest experiences. Performance monitoring, staff training, and scheduling are key components of this position. We are looking for someone who can inspire their team to achieve excellence and maintain the highest levels of guest satisfaction. A strong background in customer service, problem-solving abilities, and excellent communication skills are essential. This role requires a proactive approach to identifying opportunities for service improvement and a commitment to upholding the reputation of our esteemed establishment. A minimum of 5 years of experience in a similar role within the hospitality sector is preferred.
Key Responsibilities:
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
Key Responsibilities:
- Lead and manage the guest services team to deliver exceptional customer service.
- Develop and implement standard operating procedures for all guest-facing departments.
- Monitor guest satisfaction, address complaints, and ensure timely resolution.
- Collaborate with other departments to optimize guest experience.
- Train and mentor staff to ensure high performance and professional development.
- Manage staffing levels, schedules, and payroll for the guest services department.
- Oversee the efficient operation of the front desk and concierge services.
- Maintain a thorough knowledge of hotel services, local attractions, and amenities.
- Report on guest service metrics and identify areas for improvement.
- Ensure compliance with all hotel policies and safety regulations.
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Services Manager
99202 Al Muharraq
BHD25 Hourly
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee all aspects of guest relations and satisfaction within a premier hospitality establishment located in **Sitra, Capital, BH**. This pivotal role involves leading a team of front desk staff, concierges, and bellhops to ensure an exceptional guest experience from arrival to departure. The ideal candidate will possess a proven track record in high-volume, customer-facing environments, demonstrating strong leadership, problem-solving, and communication skills.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
This advertiser has chosen not to accept applicants from your region.
7
Guest Services Manager
00202 Jbeil
BHD35000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is a premier hospitality establishment seeking an experienced and charismatic Guest Services Manager to oversee all aspects of guest relations and satisfaction in Janabiyah, Northern, BH . This role is crucial for ensuring an exceptional guest experience from arrival to departure. You will lead a team of front desk agents, concierges, and bell staff, providing training, motivation, and performance management to ensure the highest standards of service delivery. Responsibilities include managing reservations, handling guest inquiries and complaints with professionalism and efficiency, and implementing service improvement initiatives. The ideal candidate will have a proven background in hospitality management, with a strong understanding of hotel operations and luxury service standards. You should possess outstanding communication and interpersonal skills, with the ability to anticipate guest needs and proactively resolve issues. A keen eye for detail, excellent problem-solving abilities, and a passion for creating memorable experiences are essential. Experience with property management systems (PMS) and a solid understanding of revenue management principles are highly desirable. You must be able to work flexible hours, including evenings, weekends, and holidays, as required by the operational needs of the business. We are looking for an inspiring leader who is dedicated to fostering a positive work environment and driving guest loyalty. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding hospitality.
Responsibilities:
Responsibilities:
- Oversee daily operations of the guest services department.
- Manage and train front desk, concierge, and bell staff.
- Ensure prompt and efficient handling of guest check-ins and check-outs.
- Address and resolve guest complaints and concerns effectively.
- Implement and maintain high service standards.
- Monitor guest feedback and implement service improvements.
- Manage reservation systems and ensure accuracy.
- Coordinate with other hotel departments to ensure seamless guest experience.
- Maintain a professional and welcoming lobby environment.
- Develop and execute strategies to enhance guest satisfaction and loyalty.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in hotel front office or guest services management.
- Proven leadership and team management skills.
- Excellent customer service and problem-solving abilities.
- Strong communication and interpersonal skills.
- Proficiency in hotel property management systems (PMS).
- Knowledge of luxury service standards and etiquette.
- Ability to work flexible hours, including nights and weekends.
- Fluency in English is essential; knowledge of additional languages is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Director of Guest Services
6006 Tubli
BHD8500 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a luxury hospitality group, is seeking a visionary Director of Guest Services to lead their guest experience initiatives. This is a fully remote position, empowering you to shape exceptional guest stays and operational excellence from your chosen location. The Director will be responsible for setting the highest standards of service across all guest touchpoints, developing innovative service programs, and ensuring guest satisfaction and loyalty. You will oversee the development and training of front-line staff, manage guest relations, and implement strategies to enhance the overall guest journey. This role requires a leader with extensive experience in the hospitality industry, a keen eye for detail, and a passion for creating memorable experiences.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive guest service strategies and standards.
- Oversee all aspects of the guest experience, from pre-arrival to post-departure.
- Lead, train, and mentor guest services teams to ensure exceptional service delivery.
- Manage guest feedback and resolve complex issues to ensure satisfaction and retention.
- Implement new service initiatives and programs to enhance guest loyalty.
- Analyze guest satisfaction data and identify areas for improvement.
- Collaborate with other departments (e.g., F&B, Housekeeping, Sales) to ensure seamless guest experiences.
- Develop and manage the guest services budget effectively.
- Stay current with industry trends and best practices in hospitality service.
- Create and maintain standard operating procedures for all guest service functions.
- Represent the company at industry events and networking opportunities.
- Drive a culture of service excellence throughout the organization.
- Monitor online reviews and social media feedback to proactively address guest concerns.
- Ensure all guest interactions are personalized and professional.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7-10 years of progressive experience in luxury hotel operations and guest services management.
- Demonstrated success in developing and implementing effective guest service strategies.
- Exceptional leadership, communication, and interpersonal skills.
- Proven ability to manage and motivate large teams.
- Strong analytical and problem-solving skills with a focus on detail.
- Proficiency in hotel management software and customer relationship management (CRM) systems.
- A deep understanding of luxury hospitality standards and guest expectations.
- Ability to work independently and effectively in a remote, global team environment.
- Passion for delivering outstanding customer service and creating memorable guest experiences.
- Fluency in English is required; knowledge of additional languages is a plus.
This advertiser has chosen not to accept applicants from your region.
9