What Jobs are available for Crm Management in Bahrain?
Showing 3 Crm Management jobs in Bahrain
Customer Relationship Executive
BHD40000 - BHD80000 Y
Sona Gold and Diamonds
Posted today
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Job Description
- We are hiring a proactive and customer-focused Customer Relations Executive for our prestigious Jewellery showroom in Saudi Arabia. The ideal candidate must have a balanced background in retail showroom customer service and marketing experience, including outdoor activities, attending programs, and setting up promotional stalls. The role requires someone energetic, presentable, and skilled at building strong relationships with customers and the community.
This position is split between 3 days in the showroom (sales and customer service) and 3 days in the field (marketing and outreach).
Requirements:
- Minimum 3 years of experience in a jewellery or luxury retail showroom.
- Minimum 2 years of experience in marketing, especially in outdoor and event-based roles.
- Age between 30 40 years.
- Excellent communication and interpersonal skills.
- Well-groomed, professional appearance.
- Valid driving license is mandatory (international license is a plus).
- Strong organizational and time-management skills.
- Confident in public speaking and engaging with new people.
Energetic, self-motivated, and willing to travel locally for marketing activities.
Preferred Qualifications:
- Bachelors degree in Marketing, Business, Communications, or related field.
- Experience in the Middle Eastern luxury market is an advantage.
- Multilingual (especially Arabic, Hindi, English) is a plus
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Lead Technical Support Specialist - CRM Systems
1000 Riffa, Southern
BHD50000 Annually
WhatJobs
Posted 18 days ago
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Job Description
Our client is seeking an experienced and proactive Lead Technical Support Specialist to manage and enhance their customer relationship management (CRM) systems. Based in Riffa, Southern, BH , this hybrid role offers a blend of remote work flexibility and in-office collaboration. You will be the primary point of contact for complex technical issues, driving resolutions, and leading a team of support professionals. Your expertise will ensure seamless operation of our CRM platform, directly impacting customer satisfaction and business efficiency.
Responsibilities:
Responsibilities:
- Provide advanced technical support for our primary CRM platform, diagnosing and resolving intricate software and hardware issues.
- Lead a team of customer service and helpdesk professionals, offering guidance, training, and performance management.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs for both internal users and external customers.
- Monitor system performance, identifying potential issues and implementing proactive solutions to prevent downtime.
- Collaborate with IT and development teams to implement system updates, patches, and new feature rollouts.
- Manage user accounts, permissions, and data integrity within the CRM system.
- Analyze support ticket trends to identify recurring problems and propose system improvements.
- Document all support activities, resolutions, and system configurations accurately.
- Ensure compliance with data privacy regulations and security protocols.
- Contribute to the continuous improvement of support processes and customer service delivery.
- Onboard and train new support staff on company systems and support procedures.
- Act as a liaison between the support team and other departments to communicate technical information effectively.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Proven experience (5+ years) in a technical support or helpdesk role, with at least 2 years in a lead or supervisory capacity.
- Extensive knowledge of CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics) and their administration.
- Strong understanding of IT support ticketing systems and methodologies.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience in managing and motivating a support team.
- Familiarity with ITIL best practices is a plus.
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
- Proficiency in data analysis and reporting tools.
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1
Senior Customer Success Manager - Client Relationship Specialist
00973 Al Muharraq, Muharraq
BHD70000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a proactive and highly organized Senior Customer Success Manager to join their thriving, fully remote team. This critical role focuses on building and nurturing long-term relationships with clients, ensuring they achieve maximum value from our client's products and services. You will be the primary point of contact for a portfolio of key accounts, guiding them through onboarding, adoption, and ongoing engagement. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven track record of driving client retention and satisfaction. You will proactively identify client needs, anticipate potential challenges, and develop strategies to ensure client success. Experience in conducting business reviews, developing success plans, and identifying upsell/cross-sell opportunities is essential. This is a remote-first position, requiring strong self-management, excellent time management, and the ability to collaborate effectively with internal teams (sales, product, support) and external clients using virtual communication tools. You will be responsible for monitoring client health, identifying churn risks, and implementing retention strategies. A deep understanding of the client's business objectives and how our client's solutions can meet those objectives is paramount. We are looking for individuals who are passionate about client advocacy and dedicated to fostering strong, collaborative partnerships. The ability to analyze usage data and provide actionable insights to clients is highly valued. This role offers a significant opportunity to impact client loyalty and revenue growth. This position supports clients in the Janabiyah, Northern, BH area and requires a commitment to delivering exceptional service.
Responsibilities:
Qualifications:
Responsibilities:
- Manage a portfolio of key client accounts, ensuring their success.
- Develop and execute client success plans aligned with business objectives.
- Onboard new clients and guide them through product adoption.
- Conduct regular business reviews and provide strategic recommendations.
- Monitor client health metrics and proactively address risks.
- Identify opportunities for upsell and cross-sell to expand client value.
- Serve as the primary point of contact for client inquiries and escalations.
- Collaborate with internal teams to ensure seamless client experience.
- Gather client feedback and provide insights to product development.
- Drive client retention and minimize churn.
Qualifications:
- Proven experience as a Customer Success Manager or in a similar client-facing role.
- Demonstrated success in managing client relationships and driving retention.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of client needs and business objectives.
- Ability to analyze data and provide actionable insights.
- Experience with CRM software and customer success platforms.
- Proactive problem-solving and strategic thinking abilities.
- Ability to work independently and collaboratively in a remote setting.
- Experience in (mention relevant industry, e.g., SaaS, B2B services).
- Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
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