What Jobs are available for Cs Supervisor in Bahrain?

• Supervise and manage the day-to-day activities of the customer service department.
• Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
• Set performance goals and objectives for the team and monitor their progress.
• Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
• Develop and implement customer service policies and procedures to improve service quality and efficiency.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Ensure adherence to service level agreements (SLAs) and company standards.
• Maintain a positive and motivating work environment for the customer service team.
• Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
• Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.

• High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
• Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organizational and time management abilities.
• Proficiency in customer relationship management (CRM) software and ticketing systems.
• Ability to train and motivate a team.
• Demonstrated ability to handle difficult customer situations with professionalism and empathy.
• Knowledge of customer service best practices and principles.
• Experience in (Industry Specific to our client) is a plus.

• Supervise and lead a team of customer service representatives.
• Train, coach, and mentor team members to enhance performance and skills.
• Set performance standards and monitor key customer service metrics (e.g., response times, resolution rates).
• Handle escalated customer issues, complaints, and inquiries with professionalism and efficiency.
• Implement and refine customer service policies and procedures.
• Analyze customer feedback to identify areas for service improvement.
• Manage team schedules and workload distribution.
• Ensure adherence to service level agreements (SLAs).
• Generate regular reports on team performance and customer satisfaction.
• Foster a positive and collaborative team environment.
• Act as a point of escalation for complex customer issues.

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory role.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and conflict-resolution abilities.
• Strong understanding of customer service principles and best practices.
• Proficiency in CRM software and customer support tools.
• Ability to work effectively in a hybrid work environment.
• Detail-oriented with strong organizational skills.
• Problem-solving aptitude and ability to make sound decisions.

• Supervise and lead a team of customer service representatives and helpdesk technicians.
• Manage daily helpdesk operations, ensuring timely and effective resolution of customer inquiries and issues.
• Train, coach, and mentor support staff to enhance their skills and performance.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
• Develop and implement standard operating procedures (SOPs) for customer support processes.
• Act as a primary point of escalation for complex customer issues, resolving them effectively and efficiently.
• Maintain a high level of product/service knowledge to accurately assist customers.
• Analyze customer feedback and support trends to identify areas for improvement.
• Collaborate with IT and other departments to resolve technical issues and enhance service delivery.
• Prepare regular reports on team performance and customer service metrics for management.

• High School Diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
• Minimum of 3 years of experience in a customer service or helpdesk role, with at least 1 year in a supervisory capacity.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and analytical abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to work under pressure and manage multiple priorities effectively.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Knowledge of IT support processes and common technical issues is a plus.
• Organized and detail-oriented.

Not just a job, but a career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose: -

Customer Support Engineer with strong in-bound and out-bound call answering experience. Knowledge of communications system and skills should include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints, manage issues to ensure customer satisfaction at the Response Center Department dedicated for control systems Specific to SCADA CI Server, Stardom controllers and associated networks.

Key Responsibilities & Accountabilities

• Handle all inbound calls within the dynamics of Response Center Department environment.
• Manage priorities and maintain effective results.
• Deliver excellent customer service and build customer satisfaction and loyalty.
• Provide effective and timely registration of all the cases logged / customer inquiries.
• On-Job learning to answer and close simple customer inquires
• Handover calls/inquiries after CRM registration to the Response Center Department Technical Engineer / other division contacts and follow-up for closure.
• Enhance customer experience by providing information on new products, services and solutions
• Strive for one-call resolution of customer issues.
• Complete training programs and to stay abreast of product, service and policy changes.
• Strike a positive and cooperative tone with both customers and coworkers.
• Exercise strong interpersonal communication skills with customers and department personnel.
• Accept assignments with an open, cooperative, positive and team-oriented attitude

Qualification and Experience

• Bachelor' Degree in Engineering – Electronics, Electrical, Instrumentation
• Minimum 8-12 years' Experience in Process Control Systems –SCADA, stardom PLC and DCS / Safety Systems
• Yokogawa System experience ( CI, Fast tools / Centum / Prosafe RS )
• Good knowledge in network domain concept, application deployment, OT security applications and system in the network and certifications will be an added advantage

Required Competencies / skills

• Customer interaction/relationship skills
• Analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain
• Passion for customer support. Listening skill with can-do attitude
• co-ordination and interpersonal skills.
• Effective team player and proactive approach to all situations
• Service, troubleshooting methodologies with maintenance procedures of IA systems at industrial automation facilities.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process

About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

• Language: Native Arabic speaker with fluency in English.

• Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

• Strong communication and problem-solving skills.
• Ability to work under pressure and handle high workloads.
• Flexibility in working different shifts and beyond regular hours when necessary.
• A team player with adaptability to changing schedules.

Preferred Qualifications:

• Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
• Experience using Intercom (or similar customer support platforms) is a plus.
• Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
• Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.

Growth Opportunities:

• Potential for cross-border responsibilities across the GCC region.
• Opportunity to expand expertise in ticketing platforms and event management.

Why Join Us?

• Work with a leading ticketing platform in the GCC.
• Gain valuable exposure to the entertainment and events industry.
• Enjoy a dynamic and flexible work environment with exciting opportunities.

• Responding to customer inquiries via phone, email, and chat.
• Resolving customer issues and complaints efficiently and professionally.
• Documenting customer interactions and support tickets accurately.
• Escalating complex issues to the relevant teams.
• Providing product information and basic troubleshooting assistance.
• Contributing to the development of customer support resources.
• Maintaining a high level of customer satisfaction.
• Collaborating with team members to share best practices.

• Previous experience in customer service or a similar support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk platforms.
• Ability to multitask and manage time effectively in a remote setting.
• High school diploma or equivalent; some college coursework is a plus.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent active listening, verbal, and written communication skills.
• Strong problem-solving abilities and the capacity to think critically under pressure.
• Proficiency with CRM systems and helpdesk software.
• Ability to multitask, prioritize, and manage time effectively.
• A patient and empathetic demeanor when dealing with customers.
• Familiarity with (Specific Industry/Product - e.g., SaaS, E-commerce) is a plus.
• Ability to adapt to a hybrid work schedule and collaborate effectively in both remote and office settings.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or technical support, preferably in a software environment.
• Demonstrated experience in troubleshooting software issues and providing solutions.
• Excellent written and verbal communication skills, with the ability to articulate technical information clearly.
• Strong problem-solving and analytical skills.
• Proficiency with help desk software and CRM systems.
• Ability to multitask and manage multiple support requests simultaneously.
• Patience, empathy, and a customer-centric approach.
• Self-motivated and able to work effectively in a remote setting.
• Experience with ticketing systems (e.g., Zendesk, Freshdesk).