1 681 Cs Supervisor jobs in Bahrain

• Supervising and guiding a team of customer support representatives.
• Ensuring prompt and effective resolution of customer inquiries and issues.
• Training new team members and providing ongoing coaching and development.
• Monitoring team performance and adherence to service level agreements (SLAs).
• Handling escalated customer complaints and ensuring satisfactory resolution.
• Implementing and improving customer support processes and workflows.
• Analyzing customer support data and generating reports on key metrics.
• Identifying opportunities to enhance the overall customer experience.
• Collaborating with other departments to address customer feedback and product issues.
• Maintaining a high level of customer satisfaction and retention.
• Managing workload distribution and ensuring adequate staffing levels.
• Keeping up-to-date with product knowledge and company policies.
• Acting as a point of contact for complex customer issues.
• Ensuring efficient use of customer support tools and technologies.
• Promoting a positive and supportive team environment.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4 years of experience in customer service or support roles, with at least 1-2 years in a supervisory or team lead capacity.
• Proven experience in customer relationship management and issue resolution.
• Excellent leadership, coaching, and motivational skills.
• Strong communication, interpersonal, and problem-solving abilities.
• Proficiency in CRM systems and helpdesk software.
• Ability to analyze performance metrics and identify areas for improvement.
• Strong organizational and time management skills.
• A customer-centric approach and a passion for service excellence.

• Supervise and guide the customer service team to achieve service goals.
• Handle escalated customer inquiries and complaints, ensuring prompt resolution.
• Train and mentor customer service representatives on products, services, and procedures.
• Monitor customer interactions and provide constructive feedback for improvement.
• Implement and enforce customer service policies and standards.
• Analyze customer feedback and identify trends to improve service delivery.
• Ensure efficient and accurate processing of customer orders and inquiries.
• Collaborate with other departments to resolve customer issues.
• Maintain a positive and professional work environment.

• Minimum 3 years of experience in a customer service supervisory role.
• Proven experience in the retail or service industry.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to lead, motivate, and develop a team.
• Strong problem-solving abilities and customer focus.
• Proficiency in customer service software and tools.

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 9 hours ago

Al Khobar, Eastern, Saudi Arabia 13 hours ago

Manama, Capital Governorate, Bahrain 2 weeks ago

Al Khobar, Eastern, Saudi Arabia 10 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

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• Provide timely and quality technical support to customers in the Middle East and Africa region.
• Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
• Deliver customer-centric solutions with close coordination with functional experts.
• Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
• Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
• Handle core service functions like warranty, service notes, and service information.
• Case tracking and KPI management.
• Provide remote support to customers and internal service engineers for first line support.
• Execute and maintain secure remote service infrastructure.
• Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
• Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
• Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
• Passion for customer support.
• Listening skills with a can-do attitude.
• Good coordination and interpersonal skills.
• Effective team player with a proactive approach to all situations.
• Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Proven experience in problem-solving with high morality of the customer.

Join to apply for the Customer Support Engineer role at Yokogawa

Join to apply for the Customer Support Engineer role at Yokogawa

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

• Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
• Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
• Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
• Execution and maintenance of secure remote service infrastructure.
• Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
  
  

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
• Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
• Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
  
  

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Past Proven experience in problem solving with high morality of the customer
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Yokogawa by 2x

Manama, Capital Governorate, Bahrain 2 months ago

Manama, Capital Governorate, Bahrain 4 weeks ago

Manama, Capital Governorate, Bahrain 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Troubleshoot and resolve customer issues related to products and services.
• Provide accurate product information and guidance to customers.
• Process customer orders, returns, and exchanges.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a high level of customer satisfaction.
• Identify opportunities to improve customer service processes.
• Collaborate with team members to share best practices.
• Follow company policies and procedures.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone, email, and chat communication skills.
• Excellent listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM systems and customer service software.
• Patience and empathy when dealing with customers.
• Team player with a positive attitude.

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide technical assistance and guidance on product usage.
• Troubleshoot and diagnose customer problems effectively.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate teams for resolution.
• Maintain a high level of customer satisfaction through efficient and courteous service.
• Identify trends in customer issues and provide feedback for product improvement.
• Adhere to company policies, procedures, and service level agreements.
• Continuously update knowledge of products and services.
• Contribute to a positive and collaborative remote team environment.

• Proven experience in customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Technical aptitude and ability to learn new products quickly.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues promptly.
• Provide information about products and services.
• Escalate complex issues to appropriate departments.
• Maintain accurate customer records and interaction logs.
• Gather customer feedback and identify areas for improvement.
• Contribute to the creation of support documentation.

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and de-escalation abilities.
• Proficiency in customer relationship management (CRM) software.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent required; associate's degree preferred.