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• Conduct comprehensive wellness assessments with clients to understand their health history, lifestyle, goals, and challenges.
• Develop personalized wellness plans that address areas such as nutrition, physical activity, stress management, sleep, and mindfulness.
• Deliver one-on-one coaching sessions via video conferencing, phone, or secure messaging platforms.
• Educate clients on evidence-based wellness strategies and promote healthy habit formation.
• Motivate and support clients in overcoming obstacles and maintaining progress towards their goals.
• Track client progress, provide regular feedback, and adjust wellness plans as needed.
• Maintain accurate and confidential client records in compliance with privacy regulations.
• Collaborate with other healthcare professionals when necessary to ensure holistic client care.
• Develop and deliver wellness workshops or group coaching sessions remotely.
• Stay current with the latest research and best practices in wellness, nutrition, fitness, and mental health.
• Contribute to the development of new coaching programs and resources.
• Uphold the highest ethical standards in coaching practice.

• Bachelor's degree in Health Science, Nutrition, Psychology, Kinesiology, or a related field. Master's degree preferred.
• Professional certification from a recognized coaching organization (e.g., ICF, NBHWC) is required.
• Minimum of 5 years of experience as a certified wellness coach or in a related health and wellness field.
• Proven expertise in multiple wellness domains (e.g., nutrition, fitness, stress reduction, behavior change).
• Excellent active listening, empathy, and communication skills.
• Proficiency in using virtual communication tools and wellness platforms.
• Ability to build rapport and trust with clients from diverse backgrounds.
• Strong organizational and time management skills, essential for remote work.
• Demonstrated ability to motivate and empower individuals.
• Knowledge of relevant health and wellness research and best practices.
• Experience in developing wellness content or leading workshops is a plus.

Manama, Bahrain

Job Info

• Job Identification 28978
• Posting Date 09/17/2025, 07:14 AM
• Apply Before 10/01/2025, 03:59 AM
• Job Schedule Part time
• Locations Manama, Bahrain
• Agency UNDP
• Grade NPSA-6
• Vacancy Type National Personnel Service Agreement
• Practice Area Nature, Climate and Energy
• Bureau Regional Bureau for Arab States
• Contract Duration 1 Year with Possibility for extension
• Education & Work Experience Bachelor's Degree - 3 year(s) experience OR High School certificate- 6 year(s) experience
• Required Languages English and Arabic
• Vacancy Timeline 1 Week

Job Description
Background

• UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). UNDP's policy work carried out at HQ, Regional and Country Office levels offers a spectrum of deep local knowledge to cutting-edge global perspectives and advocacy. In this context, UNDP invests in its Global Policy Network (GPN), a network of field-based and global technical expertise across a wide range of knowledge domains and in support of the signature solutions and organizational capabilities envisioned in UNDP's Strategic Plan.
• UNDP's Strategic Plan highlights our continued commitment to eradicating poverty, accompanying countries in their pathways towards the SDGs and working towards the Paris Agreement. As part of the Global Policy Network in the Bureau for Policy and Programme Support, UNDP's Nature, Climate Change, Energy, and Waste (NCE&W) Hubs promote and scale up integrated whole-of-governance approaches and nature-based solutions that reduce poverty and inequalities, strengthen livelihoods and inclusive growth, mitigate conflict, forced migration and displacement, and promote more resilient governance systems that advance linked peace and security agendas.
• In recent decades, biodiversity finance tools and solutions have demonstrated their importance for achieving biodiversity goals and broader sustainable development objectives. Improved choice, design and implementation of effective, well-tailored finance solutions will strengthen countries' chances of achieving national and global biodiversity targets. Biodiversity Finance Plans have become increasingly recognised as a relevant tool to help countries to identify and fill the biodiversity finance gap, including through the work of the Biodiversity Finance Initiative In December 2022, parties to the Convention on Biological Diversity adopted the Montreal-Kunming Global Biodiversity Framework. This included numerous targets with relevance for financing. Target 19 on resource mobilisation includes reference for countries to design and implement national biodiversity finance plans.
• The GEF created a global programme to support countries to design a national Biodiversity Finance Plan. A Biodiversity Finance Plan includes a systems analysis of a country's economy including to map existing financing mechanisms, subsidies with potential harmful impacts on nature, drivers of biodiversity loss and gain, public and private expenditures committed towards biodiversity objectives and a country's national financial needs for biodiversity. The biodiversity finance plan itself consists of a series of actions with the aim to significantly scale up available funding, green or phase out harmful finance flows and improve the effectiveness of available expenditures. The programme allows for active sharing of experiences across countries and includes a knowledge sharing platform and the provision of continuous technical support to country teams.
• The implementation of the project in Bahrain falls under the GEF8 Umbrella programme for the development of the first National Biodiversity Finance Plan. The overall implementation of the project will be led by the Programme Analyst/ Project Coordinator with the support of a technical team and in coordination to a government project director and the National Steering Committee.

Duties And Responsibilities
Under the overall guidance of the UNDP Programme Analyst (Sustainable Growth, Energy, Environment and Gender) and the Project Coordinator., the Project Support Associate will be responsible for providing back-office/ administrative support to the project including:

(I) facilitating procurement,

(II) financial and administrative tracking of activities and expenses,

(III) support with communication, facilitation and organization of outreach activities, press releases, project/UNDP/government briefing notes, translations, etc.

(IV) liaising with UNDP country office, and GPMTSU (Global Project Management and Technical Support Unit) to facilitate financial reporting and compliance, and UNDP procurement compliance.

• Facilitating procurement
• Handle all required procurement processes, requisitions and purchase orders, ensuring compliance with UNDP rules and regulations,
• Maintain an inventory of assets/equipment and support with the handover of equipment upon project closure,
• Ensure the Quantum approval system is set up at the Country Office for the project,
• Handle all logistical matters to organise the inception workshop, consultation workshops and any meetings as required,
• Regularly update the procurement plan and contacts list.
• Management Support
• Provide support with all financial and administrative requirements of the project, especially those related to project funding and accounting,
• Assist in ensuring that project is executed in a timely and appropriate manner,
• Assist or support in facilitating, guiding the work of the national team; manage payment schedules,
• Assist in project related activities, including planning for meetings, local and national consultations, trips and other project related activities,
• Ensure all national and international travel is organised smoothly,
• Document and share records of meetings, decisions, actions, etc,
• Support with the Monitoring and Evaluation of the project at the national level, including workshop evaluations,
• Any other duties assigned by the Programme Analyst/ Project Coordinator, that have direct relevance to the project.
• Financial Oversight
• Support the Management of the project budget, and follow up on procurement and accounting procedures and activities, together with the UNDP Country Office and the GPMTSU,
• Ensure financial resources are disbursed on time to implementing partners,
• Maintain records of expenditures and collaborate in financial reporting.
• Ensures effective administrative and logistical support to ensure successful project delivery
• Develop calculations for the development of the annual workplan/budget,
• Handle all required procurement processes, requisitions and purchase orders, ensuring compliance with UNDP rules and regulations,
• Maintain an inventory of assets/equipment and support with the handover of equipment upon project closure.
• Ensure the Quantum approval system is set up at the Country Office for the project,
• Handle all logistical matters to organise the inception workshop, consultation workshops and any meetings as required,
• Regularly update the procurement plan and contacts list,
• Handle of all travel arrangements for national travel/missions and participants to national-level workshops,
• Handle all travel procedures for participants to global and regional workshops and other international meetings, ensuring all necessary visa, security clearances and plane tickets are obtained timely, and confirmations/changes of travel arrangements are communicated to the GPMTSU immediately.

Competencies
Core
Achieve Results:
LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously:
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination:
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:
LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical Competencies
Thematic Area
Name
Definition
Business Management

Communication

Ability to manage communications internally and externally, through media, social media and other appropriate channels

Administration & Operations

Events Management (including retreats, trainings, and meetings)

Support offices with event management including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc.

Administration & Operations

Travel Policy and Procedures

Travel Policy and Procedures - Interprets travel policy, the Staff Rules, administrative circulars and financial regulations and rules on travel-related matters; management and tracking of exception requests to the standard of accommodation; reporting to UN.

Partnership

Private sector resource mobilization

Ability to identify, develop and manage partnerships that leverage private sector technical expertise and resources.

General (across the functions)

Project Management

Ability to plan, organize, and control resources, procedures and protocols to achieve specific goals.

Finance

Financial Planning and Budgeting

Ability to create and manage processes to achieve UNDP's long and short-term financial goals, including through planning, budgeting, forecasting, analyzing and reporting.

Procurement

Procurement

The ability to acquire goods, services or works from an outside external source

Education
Required Skills and Experience

• Secondary education is required, or
• University Degree in Business Administration, Public Administration, or equivalent field will be given due consideration, but it is not a requirement.

Experience

• A minimum of 6 years (with high school diploma) or 3 years (with bachelor's degree) of progressively responsible in project management, finance, administration, accounting, budgeting.

Required Skills

• Experience in dealing with national experts and international institutions,
• Sound understanding of key software packages (MS Office),
• Proven Ability to maintain overview in complex work situations, self-starter in supporting the coordinator in communicating and keeping timelines.

Desired skills in addition to the competencies covered in the Competencies section:

• Experience with UNDP/UN policies, procedures and practices, particularly in relation to project development and implementation, is highly desirable.
• CIPS level 2 is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage,
• Specialized training in administration, accounting, finance or related fields would be an advantage.

Required Language(s)

• Fluency in English and Arabic is required.

Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see

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• Provide expert financial advice and recommendations on investment products, loans, and other banking services.
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Job Description
Background
The Global Environment Facility (GEF) Global Biodiversity Framework Early Action Support (GBF EAS) Project assists developing, middle-income, and small island nations in advancing commitments under the Convention on Biological Diversity (CBD). This includes early action on the post-2020 Global Biodiversity Framework (GBF), updates to National Biodiversity Strategies and Action Plans (NBSAPs), and national reporting. By connecting policymakers, technical experts, and local actors, the project supports the effective implementation of the GBF and contributes to the achievement of the Sustainable Development Goals.

As a key component, the Umbrella Programme to Support NBSAP Update and Seventh National Reports provides technical and financial assistance to 139 countries—encompassing developing nations, small island developing states, and economies in transition. This GEF-funded, Party-led initiative enables countries to revise their NBSAPs in line with the GBF and prepare their Seventh National Reports for submission to the CBD. It is jointly supported by the United Nations Development Programme (UNDP), the United Nations Environment Programme (UNEP), the CBD Secretariat, and the GEF Secretariat.

Insights gathered from the first two years of GBF implementation have informed a comprehensive support package, tailored to national priorities. This package also integrates resources from complementary GEF initiatives: the GBF EAS project and the GEF-8 Biodiversity Finance Plans Umbrella Programme. A core aim is to promote collaboration across sectors, including government, civil society, Indigenous Peoples, local communities, academia, and the private sector, to ensure inclusive participation in biodiversity planning and reporting.

In this context, UNDP Bahrain is recruiting a Project Support Associate to contribute to the implementation of the Umbrella Programme. The Associate will coordinate activities aligned with national CBD commitments—particularly early GBF actions, NBSAP revision, and reporting.

In addition, to support the national government's priorities and build on the progress of the GBF EAS and the NBSAP/7NR Project, UNDP Bahrain also seeks an experienced Project Support Associate to lead the technical revision of the NBSAP, ensuring its alignment with the post-2020 GBF under the guidance of the Project Coordinator.

Duties And Responsibilities
Under the overall guidance of the Project Coordinator, the Project Support Associate will be responsible for providing back-office/ administrative support to the project including:

(I) facilitating procurement;

(II) financial and administrative tracking of activities and expenses;

(III) support with communication, facilitation and organization of outreach activities, press releases, project/UNDP/government briefing notes, translations, etc.;

(IV) liaising with UNDP country office, and GPMTSU (Global Project Management and Technical Support Unit) to facilitate financial reporting and compliance, and UNDP procurement compliance.

• Provide Project Management Support
• Provide support with all financial and administrative requirements of the project, especially those related to project funding and accounting,
• Assist in ensuring that project is executed in a timely and appropriate manner,
• Assist or support in facilitating, guiding the work of the national team; manage payment schedules,
• Assist in project related activities, including planning for meetings, local and national consultations, trips and other project related activities,
• Ensure all national and international travel is organized smoothly,
• Document and share records of meetings, decisions, actions, etc.
• Support with the Monitoring and Evaluation of the project at the national level, including workshop evaluations,
• Any other duties assigned by the Programme Analyst/ Project Coordinator, that have direct relevance to the project.
• Provide Financial Oversight Suppor
• Support the Management of the project budget and follow up on procurement and accounting procedures and activities, together with the UNDP Country Office and the GPMTSU,
• Ensure financial resources are disbursed on time to implementing partners,
• Maintain records of expenditures and collaborate in financial reporting.
• Ensures Effective Administrative and Logistical Support to Ensure successful project delivery
• Develop calculations for the development of the annual workplan/budget,
• Handle all required procurement processes, requisitions and purchase orders, ensuring compliance with UNDP rules and regulations,
• Maintain an inventory of assets/equipment and support with the handover of equipment upon project closure,
• Ensure the Quantum approval system is set up at the Country Office for the project,
• Handle all logistical matters to organise the inception workshop, consultation workshops and any meetings as required,
• Regularly update the procurement plan and contacts list,
• Handle of travel arrangements for national travel/missions and participants to national-level workshops,
• Handle all travel procedures for participants to global and regional workshops and other international meetings, ensuring all necessary visa, security clearances and plane tickets are obtained timely, and confirmations/ changes of travel arrangements are communicated to the GPMTSU immediately.
• Support knowledge building, knowledge sharing and capacity building relevant to the assigned project
• Provide support in the dissemination and sharing of relevant data and lessons learned within the CO and regionally. Keep pulse on emerging best practices nationally, regionally, and internationally that relate to the work of the assigned project,
• Make sound contributions to knowledge networks and communities of practice. Support compiling and systematizing project knowledge, products and tools as well as their wide distribution to partners.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies
Core
Achieve Results:
LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:
LEVEL 1: Demonstrates compassion/ understanding towards others, forms positive relationships

Enable Diversity and Inclusion:
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical Competencies
Thematic Area
Name
Definition
Business Management
Communication

Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.

Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Administration & Operations
Events Management (including retreats, trainings, and meetings)

Ability to manage events, including venue. identification, accommodation,logistics, catering, transportation, and cash disbursements, etc.

Administration & Operations
Travel Policy and Procedures

Knowledge of travel policy and procedures; ability to interpret travel policy, the Staff Rules, administrative circulars and financial regulations and rules on travel- related matters.

Partnership
Private sector resource mobilization

Ability to identify, develop and manage artnerships that leverage private sector technical expertise and resources.

General (across The Functions)
Project Management

Ability to plan, organize, and control resources, procedures and protocols to achieve specific goals.

Finance
Financial Planning and Budgeting

Ability to create and manage processes to achieve UNDP's long and short-term financial goals, including through planning, budgeting, forecasting, analysing and reporting.

Procurement
Procurement Management

The ability to acquire goods, services or works from an outside external source.

Education
Required Skills and Experience

• Secondary Education is required, or
• University Degree in Business Administration, Public Administration, or equivalent field will be given due consideration, but it is not a requirement.

Experience

• A minimum of 6 years (with high school diploma) or 3 years (with bachelor's degree) of progressively responsible administrative or project experience in project management, finance, administration, accounting, budgeting or related field is required.

Required Skills

• Experience in dealing with national experts and international institutions,
• Sound understanding of key software packages (MS Office).

Desired skills in addition to the competencies covered in the Competencies section:

• Experience in dealing with national experts and international institutions,
• Sound understanding of key software packages (MS Office),
• Experience with UNDP/UN policies, procedures and practices, particularly in relation to project development and implementation, is highly desirable,
• Specialized certification in administration, accounting, finance or related field would be an advantage,
• Experience in project logistics management is an asset,
• Experience in project procurement management is an asset.

Required Language(s)

• Fluency in English and Arabic is required.

Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see

Background

The Global Environment Facility (GEF) Global Biodiversity Framework Early Action Support (GBF EAS) Project assists developing, middle-income, and small island nations in advancing commitments under the Convention on Biological Diversity (CBD). This includes early action on the post-2020 Global Biodiversity Framework (GBF), updates to National Biodiversity Strategies and Action Plans (NBSAPs), and national reporting. By connecting policymakers, technical experts, and local actors, the project supports the effective implementation of the GBF and contributes to the achievement of the Sustainable Development Goals.

As a key component, the Umbrella Programme to Support NBSAP Update and Seventh National Reports provides technical and financial assistance to 139 countries—encompassing developing nations, small island developing states, and economies in transition. This GEF-funded, Party-led initiative enables countries to revise their NBSAPs in line with the GBF and prepare their Seventh National Reports for submission to the CBD. It is jointly supported by the United Nations Development Programme (UNDP), the United Nations Environment Programme (UNEP), the CBD Secretariat, and the GEF Secretariat.

Insights gathered from the first two years of GBF implementation have informed a comprehensive support package, tailored to national priorities. This package also integrates resources from complementary GEF initiatives: the GBF EAS project and the GEF-8 Biodiversity Finance Plans Umbrella Programme. A core aim is to promote collaboration across sectors, including government, civil society, Indigenous Peoples, local communities, academia, and the private sector, to ensure inclusive participation in biodiversity planning and reporting.

In this context, UNDP Bahrain is recruiting a Project Support Associate to contribute to the implementation of the Umbrella Programme. The Associate will coordinate activities aligned with national CBD commitments—particularly early GBF actions, NBSAP revision, and reporting.

In addition, to support the national government's priorities and build on the progress of the GBF EAS and the NBSAP/7NR Project, UNDP Bahrain also seeks an experienced Project Support Associate to lead the technical revision of the NBSAP, ensuring its alignment with the post-2020 GBF under the guidance of the Project Coordinator.

Duties and Responsibilities

Under the overall guidance of the Project Coordinator, the Project Support Associate will be responsible for providing back-office/ administrative support to the project including:

(I) facilitating procurement;

(II) financial and administrative tracking of activities and expenses;

(III) support with communication, facilitation and organization of outreach activities, press releases, project/UNDP/government briefing notes, translations, etc.;

(IV) liaising with UNDP country office, and GPMTSU (Global Project Management and Technical Support Unit) to facilitate financial reporting and compliance, and UNDP procurement compliance.

1.) Provide Project Management Support

• Provide support with all financial and administrative requirements of the project, especially those related to project funding and accounting,
• Assist in ensuring that project is executed in a timely and appropriate manner,
• Assist or support in facilitating, guiding the work of the national team; manage payment schedules,
• Assist in project related activities, including planning for meetings, local and national consultations, trips and other project related activities,
• Ensure all national and international travel is organized smoothly,
• Document and share records of meetings, decisions, actions, etc.
• Support with the Monitoring and Evaluation of the project at the national level, including workshop evaluations,
• Any other duties assigned by the Programme Analyst/ Project Coordinator, that have direct relevance to the project.

2.) Provide Financial Oversight Suppor

• Support the Management of the project budget and follow up on procurement and accounting procedures and activities, together with the UNDP Country Office and the GPMTSU,
• Ensure financial resources are disbursed on time to implementing partners,
• Maintain records of expenditures and collaborate in financial reporting.

3.) Ensures Effective Administrative and Logistical Support to Ensure successful project delivery

• Develop calculations for the development of the annual workplan/budget,
• Handle all required procurement processes, requisitions and purchase orders, ensuring compliance with UNDP rules and regulations,
• Maintain an inventory of assets/equipment and support with the handover of equipment upon project closure,
• Ensure the Quantum approval system is set up at the Country Office for the project,
• Handle all logistical matters to organise the inception workshop, consultation workshops and any meetings as required,
• Regularly update the procurement plan and contacts list,
• Handle of travel arrangements for national travel/missions and participants to national-level workshops,
• Handle all travel procedures for participants to global and regional workshops and other international meetings, ensuring all necessary visa, security clearances and plane tickets are obtained timely, and confirmations/ changes of travel arrangements are communicated to the GPMTSU immediately.

4.) Support knowledge building, knowledge sharing and capacity building relevant to the assigned project

• Provide support in the dissemination and sharing of relevant data and lessons learned within the CO and regionally. Keep pulse on emerging best practices nationally, regionally, and internationally that relate to the work of the assigned project,

• Make sound contributions to knowledge networks and communities of practice. Support compiling and systematizing project knowledge, products and tools as well as their wide distribution to partners.

• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies:

Core

Achieve Results:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:

LEVEL 1: Demonstrates compassion/ understanding towards others, forms positive relationships

Enable Diversity and Inclusion:

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies:

Thematic Area

Name

Definition

Business Management

Communication

Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.

Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Administration & Operations

Events Management (including retreats, trainings, and meetings)

Ability to manage events, including venue. identification, accommodation,logistics, catering, transportation, and cash disbursements, etc.

Administration & Operations

Travel Policy and Procedures

Knowledge of travel policy and procedures; ability to interpret travel policy, the Staff Rules, administrative circulars and financial regulations and rules on travel- related matters.

Partnership

Private sector resource mobilization

Ability to identify, develop and manage artnerships that leverage private sector technical expertise and resources.

General (across the functions)

Project Management

Ability to plan, organize, and control resources, procedures and protocols to achieve specific goals.

Finance

Financial Planning and Budgeting

Ability to create and manage processes to achieve UNDP's long and short-term financial goals, including through planning, budgeting, forecasting, analysing and reporting.

Procurement

Procurement Management

The ability to acquire goods, services or works from an outside external source.

Required Skills and Experience

Education:

• Secondary Education is required, or
• University Degree in Business Administration, Public Administration, or equivalent field will be given due consideration, but it is not a requirement.

Experience:

• A minimum of 6 years (with high school diploma) or 3 years (with bachelor's degree) of progressively responsible administrative or project experience in project management, finance, administration, accounting, budgeting or related field is required.

Required skills:

• Experience in dealing with national experts and international institutions,
• Sound understanding of key software packages (MS Office).

Desired skills in addition to the competencies covered in the Competencies section:

• Experience in dealing with national experts and international institutions,
• Sound understanding of key software packages (MS Office),
• Experience with UNDP/UN policies, procedures and practices, particularly in relation to project development and implementation, is highly desirable,
• Specialized certification in administration, accounting, finance or related field would be an advantage,
• Experience in project logistics management is an asset,
• Experience in project procurement management is an asset.

Required Language(s):

• Fluency in English and Arabic is required.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see

Background

• UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). UNDP's policy work carried out at HQ, Regional and Country Office levels offers a spectrum of deep local knowledge to cutting-edge global perspectives and advocacy. In this context, UNDP invests in its Global Policy Network (GPN), a network of field-based and global technical expertise across a wide range of knowledge domains and in support of the signature solutions and organizational capabilities envisioned in UNDP's Strategic Plan.

• UNDP's Strategic Plan highlights our continued commitment to eradicating poverty, accompanying countries in their pathways towards the SDGs and working towards the Paris Agreement. As part of the Global Policy Network in the Bureau for Policy and Programme Support, UNDP's Nature, Climate Change, Energy, and Waste (NCE&W) Hubs promote and scale up integrated whole-of-governance approaches and nature-based solutions that reduce poverty and inequalities, strengthen livelihoods and inclusive growth, mitigate conflict, forced migration and displacement, and promote more resilient governance systems that advance linked peace and security agendas.

• In recent decades, biodiversity finance tools and solutions have demonstrated their importance for achieving biodiversity goals and broader sustainable development objectives. Improved choice, design and implementation of effective, well-tailored finance solutions will strengthen countries' chances of achieving national and global biodiversity targets. Biodiversity Finance Plans have become increasingly recognised as a relevant tool to help countries to identify and fill the biodiversity finance gap, including through the work of the Biodiversity Finance Initiative In December 2022, parties to the Convention on Biological Diversity adopted the Montreal-Kunming Global Biodiversity Framework. This included numerous targets with relevance for financing. Target 19 on resource mobilisation includes reference for countries to design and implement national biodiversity finance plans.

• The GEF created a global programme to support countries to design a national Biodiversity Finance Plan. A Biodiversity Finance Plan includes a systems analysis of a country's economy including to map existing financing mechanisms, subsidies with potential harmful impacts on nature, drivers of biodiversity loss and gain, public and private expenditures committed towards biodiversity objectives and a country's national financial needs for biodiversity. The biodiversity finance plan itself consists of a series of actions with the aim to significantly scale up available funding, green or phase out harmful finance flows and improve the effectiveness of available expenditures. The programme allows for active sharing of experiences across countries and includes a knowledge sharing platform and the provision of continuous technical support to country teams.

• The implementation of the project in Bahrain falls under the GEF8 Umbrella programme for the development of the first National Biodiversity Finance Plan. The overall implementation of the project will be led by the Programme Analyst/ Project Coordinator with the support of a technical team and in coordination to a government project director and the National Steering Committee.

Duties and Responsibilities

Under the overall guidance of the UNDP Programme Analyst (Sustainable Growth, Energy, Environment and Gender) and the Project Coordinator., the Project Support Associate will be responsible for providing back-office/ administrative support to the project including:

(I) facilitating procurement,

(II) financial and administrative tracking of activities and expenses,

(III) support with communication, facilitation and organization of outreach activities, press releases, project/UNDP/government briefing notes, translations, etc.

(IV) liaising with UNDP country office, and GPMTSU (Global Project Management and Technical Support Unit) to facilitate financial reporting and compliance, and UNDP procurement compliance.

1.) Facilitating procurement

• Handle all required procurement processes, requisitions and purchase orders, ensuring compliance with UNDP rules and regulations,
• Maintain an inventory of assets/equipment and support with the handover of equipment upon project closure,
• Ensure the Quantum approval system is set up at the Country Office for the project,
• Handle all logistical matters to organise the inception workshop, consultation workshops and any meetings as required,
• Regularly update the procurement plan and contacts list.

2.) Management Support

• Provide support with all financial and administrative requirements of the project, especially those related to project funding and accounting,
• Assist in ensuring that project is executed in a timely and appropriate manner,
• Assist or support in facilitating, guiding the work of the national team; manage payment schedules,
• Assist in project related activities, including planning for meetings, local and national consultations, trips and other project related activities,
• Ensure all national and international travel is organised smoothly,
• Document and share records of meetings, decisions, actions, etc,
• Support with the Monitoring and Evaluation of the project at the national level, including workshop evaluations,
• Any other duties assigned by the Programme Analyst/ Project Coordinator, that have direct relevance to the project.

3.) Financial Oversight

• Support the Management of the project budget, and follow up on procurement and accounting procedures and activities, together with the UNDP Country Office and the GPMTSU,
• Ensure financial resources are disbursed on time to implementing partners,
• Maintain records of expenditures and collaborate in financial reporting.

4.) Ensures effective administrative and logistical support to ensure successful project delivery

• Develop calculations for the development of the annual workplan/budget,
• Handle all required procurement processes, requisitions and purchase orders, ensuring compliance with UNDP rules and regulations,
• Maintain an inventory of assets/equipment and support with the handover of equipment upon project closure.
• Ensure the Quantum approval system is set up at the Country Office for the project,
• Handle all logistical matters to organise the inception workshop, consultation workshops and any meetings as required,
• Regularly update the procurement plan and contacts list,
• Handle of all travel arrangements for national travel/missions and participants to national-level workshops,
• Handle all travel procedures for participants to global and regional workshops and other international meetings, ensuring all necessary visa, security clearances and plane tickets are obtained timely, and confirmations/changes of travel arrangements are communicated to the GPMTSU immediately.

Competencies:

Core

Achieve Results:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies:

Thematic Area

Name

Definition

Business Management

Communication

Ability to manage communications internally and externally, through media, social media and other appropriate channels

Administration & Operations

Events Management (including retreats, trainings, and meetings)

Support offices with event management including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc.

Administration & Operations

Travel Policy and Procedures

Travel Policy and Procedures - Interprets travel policy, the Staff Rules, administrative circulars and financial regulations and rules on travel-related matters; management and tracking of exception requests to the standard of accommodation; reporting to UN.

Partnership

Private sector resource mobilization

Ability to identify, develop and manage partnerships that leverage private sector technical expertise and resources.

General (across the functions)

Project Management

Ability to plan, organize, and control resources, procedures and protocols to achieve specific goals.

Finance

Financial Planning and Budgeting

Ability to create and manage processes to achieve UNDP's long and short-term financial goals, including through planning, budgeting, forecasting, analyzing and reporting.

Procurement

Procurement

The ability to acquire goods, services or works from an outside external source

Required Skills and Experience

Education:

• Secondary education is required, or
• University Degree in Business Administration, Public Administration, or equivalent field will be given due consideration, but it is not a requirement.

Experience:

• A minimum of 6 years (with high school diploma) or 3 years (with bachelor's degree) of progressively responsible in project management, finance, administration, accounting, budgeting.

Required skills:

• Experience in dealing with national experts and international institutions,
• Sound understanding of key software packages (MS Office),
• Proven Ability to maintain overview in complex work situations, self-starter in supporting the coordinator in communicating and keeping timelines.

Desired skills in addition to the competencies covered in the Competencies section:

• Experience with UNDP/UN policies, procedures and practices, particularly in relation to project development and implementation, is highly desirable.
• CIPS level 2 is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage,
• Specialized training in administration, accounting, finance or related fields would be an advantage.

Required Language(s):

• Fluency in English and Arabic is required.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see

• Develop and execute strategies to improve customer satisfaction and retention.
• Lead, mentor, and manage the customer service team, fostering a high-performance culture.
• Oversee the handling of customer inquiries, complaints, and feedback across all channels.
• Analyze customer data to identify trends and opportunities for service enhancement.
• Implement and manage customer relationship management (CRM) systems.
• Develop training programs for customer service staff to enhance their skills and product knowledge.
• Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
• Monitor key performance indicators (KPIs) for customer service and report on performance.
• Serve as a point of escalation for complex customer issues.
• Champion customer-centricity throughout the organization.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management or customer relationship management.
• Proven experience in developing and implementing customer service strategies.
• Strong leadership, team management, and motivational skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Proficiency in CRM software and customer support tools.
• Analytical skills to interpret customer data and feedback.
• Ability to work effectively in a hybrid work environment.
• A customer-first mindset and a passion for service excellence.
• Experience in the retail or e-commerce sector is a plus.

On-site Technology Support Specialist
(Associate)
At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology
supports our technology needs through three business units:

Client Technology –
focuses on developing new technology for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly

Enterprise Technology (ET) –
ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) -
Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

As part of Enterprise Technology, the On-site Technology Support's mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.

The On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment.

Your Key Responsibilities

• Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
• Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
• Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) as assigned and in accordance with firm policy and EY Technology process.
• Assist with off-site technology support for firm sponsored functions/meetings.
• Assist with IT tasks related to office moves, buildouts and relocations.
• Work effectively as "remote hands" for other EY Technology functions, such as Telecommunications and Hosting.
• Maintain a thorough understanding of EY Technology's organization and service offerings to identify how best to address end user technology needs and incidents.
• Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
• The role receives direct oversight from a supervisor with regular contact to assign and monitor activities

Skills And Attributes For Success

• Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
• Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.
• A Bachelor's degree or equivalent work experience is desirable.

What We Look For

• Excellent communication, interpersonal, organizational, and time management skills.
• Excellent customer service attitude.
• Ability to liaise and work effectively with all levels of end users and IT personnel.
• Ability to communicate effectively with supervisor and peers.
• Approximately 2-4 years of experience in end user technology support

What We Offer You
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Are you ready to shape your future with confidence? Apply today.
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EY
| Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories

EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.