186 Customer Accounts jobs in Manama
Head of Client Relations - Events
903 Al Seef
BHD70000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a renowned event management and catering company, is looking for a dynamic and experienced Head of Client Relations to join their fully remote team. This senior role is instrumental in nurturing and expanding our client relationships, ensuring exceptional service delivery and client satisfaction across all event projects. You will be the primary point of contact for key clients, building strong, long-term partnerships through proactive communication and a deep understanding of their event needs and objectives. Responsibilities include developing strategic account plans, overseeing the proposal development process, and ensuring that all client expectations are met or exceeded from initial contact through post-event debrief. You will work closely with the events and catering teams to ensure seamless project execution and client experience. The ideal candidate will possess outstanding interpersonal and negotiation skills, with a proven ability to build trust and rapport with high-profile clients. A strategic thinker with a keen eye for detail and a passion for delivering memorable event experiences is essential. Experience in CRM systems and sales reporting is required. You will also be involved in gathering client feedback to drive continuous improvement in service offerings. A minimum of 7 years of experience in client management, account management, or a related client-facing role within the events, hospitality, or luxury service industry is required. A Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field is preferred. Join our client and lead the charge in fostering client loyalty and driving growth by delivering unparalleled event experiences, all from the convenience of a remote setting.
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0
Lead Aesthetician & Client Relations Manager
601 Busaiteen
BHD4500 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking an experienced and passionate Lead Aesthetician & Client Relations Manager to elevate their beauty and wellness services in a fully remote model. This role combines hands-on expertise in advanced skincare treatments with exceptional client management skills. You will be responsible for developing and delivering personalized treatment plans, educating clients on skincare regimens, and ensuring client satisfaction and retention. As a lead, you will also mentor junior aestheticians, oversee service quality, and contribute to the development of new treatment protocols. Key responsibilities include managing client appointments, maintaining detailed client records, and ensuring compliance with hygiene and safety standards. You will be at the forefront of client consultation, identifying individual needs and recommending appropriate services and products. The ideal candidate will possess comprehensive knowledge of various aesthetic modalities, ingredients, and skin concerns. Strong communication, interpersonal, and sales skills are essential for building lasting client relationships. This position requires a creative, empathetic, and highly professional individual who can build trust and rapport virtually. You will be expected to stay current with industry trends and advancements in skincare technology. This role offers the flexibility to work remotely, focusing on virtual consultations, client support, and team leadership. We are looking for someone who can inspire confidence and deliver exceptional results, all while operating from a remote location. Your ability to manage a client base effectively, upsell services and products, and contribute to the overall growth of the business will be critical. This is a unique opportunity to lead and innovate in the beauty and wellness sector from anywhere.
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1
Senior Aesthetician & Client Relations Specialist
2015 Ghuraifa, Capital
BHD35 Hourly
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Aesthetician to join their thriving remote beauty and wellness team. This is a fully remote position, offering unparalleled flexibility and the opportunity to provide expert skincare consultations and treatments to clients across the region. You will be responsible for conducting in-depth skin analysis, developing personalized treatment plans, and performing a wide range of aesthetic procedures, including facials, chemical peels, microdermabrasion, and light therapy. As a remote specialist, you will leverage virtual consultation tools to connect with clients, guiding them through their skincare journey with professionalism and empathy. A key aspect of this role involves building and maintaining strong client relationships, ensuring exceptional customer satisfaction, and proactively addressing client needs and concerns. You will also be tasked with educating clients on product usage and at-home care routines to maximize treatment results. The ideal candidate will possess a deep understanding of dermatological principles, advanced skincare techniques, and current industry trends. Proficiency in using aesthetic equipment and an unwavering commitment to maintaining the highest standards of hygiene and safety are essential. This role requires excellent communication and interpersonal skills, a keen eye for detail, and the ability to work independently with minimal supervision. Experience with virtual client management software is highly desirable. Join us in delivering cutting-edge beauty and wellness solutions from the comfort of your own home, impacting clients' lives positively through expert care and personalized attention. This is an exciting chance to be at the forefront of remote aesthetic services, contributing to a company that values innovation and client well-being. We are looking for individuals passionate about skincare, dedicated to client success, and eager to excel in a dynamic, remote work environment. Your expertise will be instrumental in shaping our remote service delivery.
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2
Lead Aesthetician and Client Relations Manager
24680 Al Seef
BHD60000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a passionate and skilled Lead Aesthetician and Client Relations Manager to join their growing beauty and wellness team. This role involves a hybrid work arrangement, combining in-clinic client services with remote administrative and client management duties. You will be responsible for delivering exceptional skincare treatments, managing client relationships, and contributing to the overall client experience. As the Lead Aesthetician, you will perform a variety of services, including facials, chemical peels, microdermabrasion, and laser treatments, ensuring client satisfaction and adherence to safety protocols. You will also be tasked with developing personalized treatment plans and product recommendations tailored to individual client needs. Client relationship management is a core component of this position; you will be the primary point of contact for many clients, building rapport, addressing concerns, and ensuring a high level of retention. This involves proactive communication via phone, email, and potentially video calls to schedule appointments, follow up post-treatment, and promote new services. You will also play a key role in training and mentoring junior aestheticians, sharing your expertise and ensuring consistent service quality across the team. From a remote capacity, you will assist with marketing initiatives, contribute to social media content creation related to treatments, and manage online appointment bookings and client records. Staying updated on the latest industry trends, technologies, and ingredients is crucial. You will contribute to inventory management for skincare products and assist with ordering supplies. The ideal candidate possesses a deep understanding of dermatology and skincare science, coupled with excellent interpersonal and communication skills. A commitment to providing a luxurious and personalized client experience is paramount.
Qualifications:
Qualifications:
- Licensed Aesthetician with relevant certifications (e.g., CIDESCO, NVQ).
- Minimum of 4 years of experience as a practicing aesthetician.
- Proven experience in client relationship management and exceptional customer service skills.
- Proficiency in performing a wide range of advanced skincare treatments.
- Knowledge of skincare ingredients, formulations, and contraindications.
- Experience in training or mentoring junior staff is a plus.
- Strong organizational and time-management abilities.
- Excellent verbal and written communication skills.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
- Familiarity with salon management software and online booking systems.
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3
Lead Customer Support Specialist - Global Accounts
753 Al Muharraq
BHD65000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
We are seeking a highly motivated and experienced Lead Customer Support Specialist to join our client's thriving, fully remote team. This role is critical for ensuring exceptional service delivery to our global clientele. You will be responsible for managing a portfolio of key accounts, resolving complex customer issues, and leading a team of dedicated support professionals. This position demands outstanding communication skills, deep technical understanding, and a passion for customer satisfaction. As a remote-first organization, you will have the flexibility to work from your home office, collaborating with colleagues across different time zones.
Responsibilities:
Qualifications:
Responsibilities:
- Provide high-level technical support and troubleshooting for our global customer base.
- Manage and prioritize incoming support requests, ensuring timely and effective resolution.
- Serve as the primary point of contact for key enterprise accounts, building strong relationships.
- Lead, mentor, and train a team of customer support representatives, fostering a positive and productive work environment.
- Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
- Identify recurring customer issues and collaborate with product and engineering teams to implement permanent solutions.
- Monitor customer satisfaction metrics and implement strategies for improvement.
- Contribute to the development and refinement of support processes and workflows.
- Handle escalated customer complaints and ensure swift and satisfactory resolution.
- Stay updated on product features, updates, and best practices to provide accurate support.
- Champion the customer experience across the organization.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer support, technical support, or a related role, with at least 2 years in a lead or supervisory capacity.
- Proven experience managing complex customer issues and escalations.
- Excellent problem-solving, analytical, and critical thinking skills.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly.
- Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote setting.
- Strong leadership and team management skills.
- Demonstrated ability to collaborate effectively with cross-functional teams.
- Proficiency in multiple languages is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
1010 Hoora, Capital
BHD30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a reputable company known for its exceptional customer support, is looking for dedicated and empathetic Customer Service Representatives to join their thriving, fully remote team. This role is vital in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This is a remote-first position, requiring a reliable internet connection and a dedicated workspace.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Supervisor
2020 Al Ghurayfah
BHD45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and experienced Customer Service Supervisor to lead their customer support team in A'ali, Northern, BH . The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong leadership qualities, and have a proven track record in customer service management. This role involves overseeing daily operations, training and motivating a team of customer service representatives, and ensuring that all customer inquiries and issues are resolved efficiently and effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.
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6
Customer Service Manager
2020 Seef, Capital
BHD65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Customer Service Manager to lead their dedicated support team. This is a fully remote position, enabling you to manage and inspire a high-performing customer service operation from your home office. You will be responsible for developing and implementing customer service strategies, setting service level agreements, and ensuring the delivery of exceptional customer experiences. Your core duties will include training, coaching, and motivating customer service representatives, monitoring team performance, and analyzing customer feedback to identify areas for improvement. You will also manage escalated customer issues, resolve complex problems, and ensure prompt and effective resolution. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven ability to manage a remote team. Experience with customer relationship management (CRM) software and customer service platforms is essential. You should have a deep understanding of customer service best practices and a passion for creating positive customer interactions. This role requires excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. We are looking for an individual who is proactive, results-oriented, and committed to fostering a customer-centric culture. Your leadership will be key to enhancing customer satisfaction and loyalty. The primary geographical association for this role is **Seef, Capital, BH**, however, the position is entirely remote, offering great flexibility. Join our client's growing team as a remote Customer Service Manager and make a significant impact on customer success.
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7
Customer Service Specialist
110 Al Seef
BHD25000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Service Specialist to manage client interactions and provide exceptional support from their office in Salmabad, Northern, BH . This role is crucial in ensuring customer satisfaction and building strong client relationships. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. Responsibilities include responding to customer emails, phone calls, and chat messages promptly and professionally. You will also be tasked with managing customer accounts, processing orders or returns, and escalating complex issues to the appropriate departments.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
Qualifications:
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
- Address customer inquiries and concerns via phone, email, and chat.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintain customer records by updating account information.
- Process orders, forms, applications, and requests.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide customers with product and service information and details.
- Gather customer feedback and share insights with the team for service improvement.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- High school diploma or equivalent; higher education or relevant certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Proficiency in Microsoft Office Suite.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A customer-oriented and patient demeanor.
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
785 Al Muharraq
BHD40000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives in Sitra, Capital, BH . This role is essential in providing outstanding support and building strong relationships with our valued customers. As a Customer Service Representative, you will be the primary point of contact for customer inquiries, issues, and feedback. Your responsibilities will include answering phone calls, responding to emails, and assisting customers via live chat, ensuring timely and accurate resolutions. You will actively listen to customer needs, provide product information, troubleshoot problems, and guide customers through various processes. A key aspect of this role is maintaining a high level of professionalism and empathy in every interaction. You will be expected to de-escalate challenging situations, resolve complaints effectively, and strive to exceed customer expectations. Accurate record-keeping is vital, and you will meticulously document customer interactions and resolutions in our CRM system. You will also play a role in identifying trends in customer feedback, reporting recurring issues to relevant departments to drive service improvements. The ability to work independently while also being a strong team player is important. This position offers a hybrid work model, combining on-site work for essential team collaboration and training with the flexibility of remote work. Comprehensive training will be provided to ensure you have the knowledge and skills necessary to succeed. If you are passionate about helping people, possess excellent communication skills, and thrive in a supportive environment, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Troubleshoot customer issues and resolve problems efficiently.
- Maintain a high level of customer satisfaction.
- Document all customer interactions in the CRM system.
- De-escalate customer complaints and find effective solutions.
- Follow communication procedures, guidelines, and policies.
- Collaborate with team members and other departments to resolve issues.
- Identify and report trends in customer feedback.
- Contribute to a positive and supportive team environment.
- High school diploma or equivalent; Associate's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong phone and verbal communication abilities.
- Proficiency in typing and basic computer skills.
- Familiarity with CRM systems and practices is a plus.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy in handling customer concerns.
- Ability to work both independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
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