Lead Aesthetician & Client Relations Specialist

317 Manama, Capital BHD60000 Annually WhatJobs

Posted 6 days ago

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full-time
Our client, a premier luxury spa and wellness retreat, is searching for an exceptional Lead Aesthetician and Client Relations Specialist to join their fully remote team. This role offers the unique opportunity to shape client experiences and provide expert skincare consultations and treatments from the comfort of your home. You will be instrumental in developing personalized treatment plans, offering virtual consultations, and guiding clients through advanced skincare regimens. Responsibilities include conducting thorough virtual skin assessments, recommending and prescribing appropriate treatments and product lines, and educating clients on skincare techniques and product usage. You will also be responsible for managing client relationships, ensuring a high level of satisfaction, and proactively addressing any concerns or inquiries. This position requires exceptional communication skills, a deep understanding of dermatological science and cosmetic treatments, and a passion for client well-being. You will collaborate with the marketing team to create engaging content related to skincare and wellness, and contribute to the development of new service offerings. A valid esthetician license is mandatory, along with a minimum of 5 years of experience in a high-end spa or clinical setting. Proficiency in using virtual consultation platforms and CRM systems is essential. The ideal candidate is a self-starter, highly organized, and possesses a strong aesthetic eye. You will be expected to maintain up-to-date knowledge of industry trends and innovations. This is a fantastic opportunity for a seasoned professional looking to advance their career in a remote-first environment, impacting clients' lives through expert care and personalized attention.
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Senior Aesthetician and Client Relations Manager (Remote)

101 Saar, Northern BHD55000 Annually WhatJobs

Posted 10 days ago

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full-time
Our client is seeking a highly skilled and personable Senior Aesthetician and Client Relations Manager to join their esteemed, fully remote team. This unique role combines advanced skincare expertise with exceptional client management, focusing on virtual consultations, personalized treatment plans, and fostering long-term client loyalty. You will be the primary point of contact for clients, providing expert advice on skin health, recommending suitable treatments and products, and ensuring a premium customer experience, all from your remote workspace. The ideal candidate will have a deep understanding of various aesthetic treatments, a passion for client well-being, and the ability to build trust and rapport virtually. This position is perfect for a seasoned professional who thrives on delivering outstanding client service and driving business growth through personalized care and expert guidance.

Key Responsibilities:
  • Conducting virtual skin consultations to assess client needs and concerns.
  • Developing customized skincare routines and treatment plans tailored to individual client profiles.
  • Providing expert advice on product selection, usage, and benefits.
  • Educating clients on advanced skincare techniques and the importance of a consistent routine.
  • Managing client appointments, follow-ups, and communications to ensure high levels of satisfaction.
  • Building and maintaining strong, long-lasting relationships with a diverse client base.
  • Handling client inquiries, resolving issues, and ensuring a positive resolution for all concerns.
  • Collaborating with the sales and marketing teams to promote new services and products.
  • Staying current with industry trends, new treatments, and advancements in aesthetic science.
  • Maintaining detailed and confidential client records in compliance with privacy standards.
  • Generating reports on client engagement, satisfaction, and retention metrics.
  • Proactively identifying opportunities to upsell services and products based on client needs.
Qualifications:
  • Licensed Aesthetician with a recognized certification and a minimum of 5-7 years of hands-on experience.
  • Proven expertise in performing a wide range of aesthetic treatments (e.g., facials, peels, microdermabrasion).
  • Exceptional client relationship management and communication skills, with the ability to connect virtually.
  • Strong understanding of skincare ingredients, product formulations, and common skin conditions.
  • Proficiency in using virtual consultation platforms and CRM software.
  • Ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote setting.
  • Passion for wellness, beauty, and delivering exceptional client experiences.
  • Fluent in English, with excellent written and verbal communication skills.
  • Experience in a client-facing sales or consultation role is highly desirable.
This is a unique opportunity to apply your aesthetic expertise and client management skills in a flexible, fully remote capacity. Join a dedicated team that values innovation and client well-being.This job is located in Saar, Northern, BH .
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Senior Customer Success Manager, Enterprise Accounts

9110 Galali BHD85000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client, a rapidly expanding SaaS provider, is looking for a proactive and experienced Senior Customer Success Manager to manage and grow a portfolio of key enterprise accounts. This role is crucial for ensuring clients achieve their desired outcomes while using our client's innovative solutions, thereby fostering long-term loyalty and retention. You will serve as the primary point of contact for your assigned accounts, building strong relationships with stakeholders at all levels. Key responsibilities include understanding client business objectives, providing strategic guidance on product utilization, conducting regular business reviews, identifying opportunities for upselling and cross-selling, and proactively addressing any challenges or concerns. The ideal candidate will possess exceptional communication, problem-solving, and account management skills, with a proven ability to influence client strategy and drive tangible business value. Experience in the SaaS industry and a deep understanding of customer success methodologies are essential. You should be adept at managing complex customer environments and advocating for client needs internally. This is a hybrid role, offering a balance of remote work flexibility and in-person collaboration opportunities within our client's offices located in Sanad, Capital, BH . You will be instrumental in driving customer advocacy and contributing to our client's continued growth through exceptional client service and strategic partnership.
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Customer Service

Manama, Capital EP

Posted today

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Job Overview:
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a crucial role in supporting our daily operations and ensuring smooth administrative processes. This is a full-time position with opportunities for growth and advancement.

**Responsibilities**:

- Perform general clerical duties, including photocopying, scanning, mailing, and filing documents
- Answer phone calls, take messages, and redirect calls to appropriate individuals
- Provide exceptional customer service by assisting clients and visitors with inquiries or directing them to the appropriate staff members
- Maintain office supplies inventory by checking stock levels and placing orders as needed
- Assist with event planning and coordination, including scheduling meetings, booking venues, and arranging travel accommodations
- Support the management team by preparing reports, presentations, and correspondence
- Assist with data entry tasks and maintain accurate records in both physical and digital formats
- Collaborate with other team members to ensure efficient workflow and effective communication

**Experience**:

- Previous experience in an administrative role is preferred but not required
- Strong computer literacy skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines
- Exceptional customer support skills with a friendly and professional demeanor
- Experience in event planning or medical office administration is a plus

We offer competitive compensation based on experience and qualifications. Additionally, we provide opportunities for professional development and growth within the company.
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Customer Service Officer

Manama, Capital Zurich Insurance Group

Posted 7 days ago

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Overview

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.

Responsibilities
  • Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
  • Undertake thorough AML reviews in line with regulatory guidelines.
  • Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
  • The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
  • The individual is expected to take ownership and responsibility for personal performance targets.
  • Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one’s performance in the future.
  • The individual should be flexible in meeting the dynamic nature of work.
  • To provide customer service to both internal and external customers.
  • Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
  • Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
  • Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
  • Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
  • Maintain and implement personal development plans in partnership with the immediate manager.
  • The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
  • Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.
Qualifications
  • Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
  • Prior experience working within life insurance industry.
  • Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
  • Previous experience working within an international and diverse cultural organization would be beneficial.
Skills
  • Analytical and problem-solving mindset.
  • Accuracy and Attention to details.
  • Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
  • Excellent negotiation and communication skills both written and verbal in English.
  • Digital Literacy.
  • KYC knowledge.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

Location & Details
  • Location(s): BH - Manama
  • Remote working: No
  • Schedule: Full Time
  • Recruiter name: Taniya Baby
  • Closing Date: 25 September 2025

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Customer Service Executive

Manama, Capital Batelco by Beyon

Posted 18 days ago

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Overview

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Responsibilities
  • Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
  • Understand and investigate the queries, requests or complaints
  • Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
  • Provide accurate, valid and complete information or solution by using the right sources of information
  • Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
  • Inform Team Leader when a recurrent problem appears, to prevent further cases
  • Maintain and update customer information in the database
  • Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
  • Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
  • Keep abreast of products and promotions to provide exceptional customer support
  • Take ownership for attending the trainings as per the plan
  • Take ownership for completing PMR process, employee engagement surveys in time
  • Continuously share the knowledge and understanding of the telecom industry and business trends

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Customer Service Representative

Manama, Capital Tafaseel BPO

Posted 11 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Tafaseel Group Holding

Posted 15 days ago

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Job Description

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.


Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must
  9. Bahraini nationals only
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Customer Service Representative

Manama, Capital Tafaseel Group

Posted 21 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:
  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Healthscope

Posted 27 days ago

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Job Description

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about our products, services, and policies to assist customers with their needs.
  • Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
  • Process orders, returns, and exchanges accurately and in a timely manner.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Collaborate with other team members and departments to ensure a seamless customer experience.
  • Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Supportive and collaborative work environment with a focus on employee well-being.
  • Flexible scheduling options to accommodate work-life balance.
  • Employee discounts on company products or services.
  • Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

Job Specification
  • Ability to remain calm and composed under pressure while maintaining a positive attitude.
  • Proficiency in using computers and familiarity with CRM software.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
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