186 Customer Accounts jobs in Manama
Head of Client Relations - Events
Posted 9 days ago
Job Viewed
Job Description
Lead Aesthetician & Client Relations Manager
Posted 11 days ago
Job Viewed
Job Description
Senior Aesthetician & Client Relations Specialist
Posted 19 days ago
Job Viewed
Job Description
Lead Aesthetician and Client Relations Manager
Posted 19 days ago
Job Viewed
Job Description
Qualifications:
- Licensed Aesthetician with relevant certifications (e.g., CIDESCO, NVQ).
- Minimum of 4 years of experience as a practicing aesthetician.
- Proven experience in client relationship management and exceptional customer service skills.
- Proficiency in performing a wide range of advanced skincare treatments.
- Knowledge of skincare ingredients, formulations, and contraindications.
- Experience in training or mentoring junior staff is a plus.
- Strong organizational and time-management abilities.
- Excellent verbal and written communication skills.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
- Familiarity with salon management software and online booking systems.
Lead Customer Support Specialist - Global Accounts
Posted 16 days ago
Job Viewed
Job Description
Responsibilities:
- Provide high-level technical support and troubleshooting for our global customer base.
- Manage and prioritize incoming support requests, ensuring timely and effective resolution.
- Serve as the primary point of contact for key enterprise accounts, building strong relationships.
- Lead, mentor, and train a team of customer support representatives, fostering a positive and productive work environment.
- Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
- Identify recurring customer issues and collaborate with product and engineering teams to implement permanent solutions.
- Monitor customer satisfaction metrics and implement strategies for improvement.
- Contribute to the development and refinement of support processes and workflows.
- Handle escalated customer complaints and ensure swift and satisfactory resolution.
- Stay updated on product features, updates, and best practices to provide accurate support.
- Champion the customer experience across the organization.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer support, technical support, or a related role, with at least 2 years in a lead or supervisory capacity.
- Proven experience managing complex customer issues and escalations.
- Excellent problem-solving, analytical, and critical thinking skills.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly.
- Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote setting.
- Strong leadership and team management skills.
- Demonstrated ability to collaborate effectively with cross-functional teams.
- Proficiency in multiple languages is a plus.
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
Customer Service Supervisor
Posted 5 days ago
Job Viewed
Job Description
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.
Be The First To Know
About the latest Customer accounts Jobs in Manama !
Customer Service Manager
Posted 7 days ago
Job Viewed
Job Description
Customer Service Specialist
Posted 21 days ago
Job Viewed
Job Description
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
- Address customer inquiries and concerns via phone, email, and chat.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintain customer records by updating account information.
- Process orders, forms, applications, and requests.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide customers with product and service information and details.
- Gather customer feedback and share insights with the team for service improvement.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- High school diploma or equivalent; higher education or relevant certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Proficiency in Microsoft Office Suite.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A customer-oriented and patient demeanor.
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
Customer Service Representative
Posted 21 days ago
Job Viewed
Job Description
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Troubleshoot customer issues and resolve problems efficiently.
- Maintain a high level of customer satisfaction.
- Document all customer interactions in the CRM system.
- De-escalate customer complaints and find effective solutions.
- Follow communication procedures, guidelines, and policies.
- Collaborate with team members and other departments to resolve issues.
- Identify and report trends in customer feedback.
- Contribute to a positive and supportive team environment.
- High school diploma or equivalent; Associate's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong phone and verbal communication abilities.
- Proficiency in typing and basic computer skills.
- Familiarity with CRM systems and practices is a plus.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy in handling customer concerns.
- Ability to work both independently and as part of a team.