What Jobs are available for Customer Advisor in Bahrain?

Not just a job, but a career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose: -

Customer Support Engineer with strong in-bound and out-bound call answering experience. Knowledge of communications system and skills should include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints, manage issues to ensure customer satisfaction at the Response Center Department dedicated for control systems Specific to SCADA CI Server, Stardom controllers and associated networks.

Key Responsibilities & Accountabilities

• Handle all inbound calls within the dynamics of Response Center Department environment.
• Manage priorities and maintain effective results.
• Deliver excellent customer service and build customer satisfaction and loyalty.
• Provide effective and timely registration of all the cases logged / customer inquiries.
• On-Job learning to answer and close simple customer inquires
• Handover calls/inquiries after CRM registration to the Response Center Department Technical Engineer / other division contacts and follow-up for closure.
• Enhance customer experience by providing information on new products, services and solutions
• Strive for one-call resolution of customer issues.
• Complete training programs and to stay abreast of product, service and policy changes.
• Strike a positive and cooperative tone with both customers and coworkers.
• Exercise strong interpersonal communication skills with customers and department personnel.
• Accept assignments with an open, cooperative, positive and team-oriented attitude

Qualification and Experience

• Bachelor' Degree in Engineering – Electronics, Electrical, Instrumentation
• Minimum 8-12 years' Experience in Process Control Systems –SCADA, stardom PLC and DCS / Safety Systems
• Yokogawa System experience ( CI, Fast tools / Centum / Prosafe RS )
• Good knowledge in network domain concept, application deployment, OT security applications and system in the network and certifications will be an added advantage

Required Competencies / skills

• Customer interaction/relationship skills
• Analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain
• Passion for customer support. Listening skill with can-do attitude
• co-ordination and interpersonal skills.
• Effective team player and proactive approach to all situations
• Service, troubleshooting methodologies with maintenance procedures of IA systems at industrial automation facilities.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

• Language: Native Arabic speaker with fluency in English.

• Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

• Strong communication and problem-solving skills.
• Ability to work under pressure and handle high workloads.
• Flexibility in working different shifts and beyond regular hours when necessary.
• A team player with adaptability to changing schedules.

Preferred Qualifications:

• Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
• Experience using Intercom (or similar customer support platforms) is a plus.
• Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
• Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.

Growth Opportunities:

• Potential for cross-border responsibilities across the GCC region.
• Opportunity to expand expertise in ticketing platforms and event management.

Why Join Us?

• Work with a leading ticketing platform in the GCC.
• Gain valuable exposure to the entertainment and events industry.
• Enjoy a dynamic and flexible work environment with exciting opportunities.

• Responding to customer inquiries via phone, email, and chat.
• Resolving customer issues and complaints efficiently and professionally.
• Documenting customer interactions and support tickets accurately.
• Escalating complex issues to the relevant teams.
• Providing product information and basic troubleshooting assistance.
• Contributing to the development of customer support resources.
• Maintaining a high level of customer satisfaction.
• Collaborating with team members to share best practices.

• Previous experience in customer service or a similar support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk platforms.
• Ability to multitask and manage time effectively in a remote setting.
• High school diploma or equivalent; some college coursework is a plus.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent active listening, verbal, and written communication skills.
• Strong problem-solving abilities and the capacity to think critically under pressure.
• Proficiency with CRM systems and helpdesk software.
• Ability to multitask, prioritize, and manage time effectively.
• A patient and empathetic demeanor when dealing with customers.
• Familiarity with (Specific Industry/Product - e.g., SaaS, E-commerce) is a plus.
• Ability to adapt to a hybrid work schedule and collaborate effectively in both remote and office settings.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or technical support, preferably in a software environment.
• Demonstrated experience in troubleshooting software issues and providing solutions.
• Excellent written and verbal communication skills, with the ability to articulate technical information clearly.
• Strong problem-solving and analytical skills.
• Proficiency with help desk software and CRM systems.
• Ability to multitask and manage multiple support requests simultaneously.
• Patience, empathy, and a customer-centric approach.
• Self-motivated and able to work effectively in a remote setting.
• Experience with ticketing systems (e.g., Zendesk, Freshdesk).

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide detailed product and service information to customers, guiding them through features and functionalities.
• Troubleshoot technical and non-technical issues, identifying root causes and implementing effective solutions.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Identify opportunities to improve the customer experience and suggest process enhancements.
• Adhere to company policies and procedures, ensuring customer satisfaction and retention.
• Contribute to team goals and objectives, collaborating with colleagues to share knowledge and best practices.
• Proactively identify potential customer pain points and provide feedback to relevant teams.
• Stay up-to-date with product updates and company offerings to provide accurate information.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 2 years of experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Proficiency in using customer support software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Familiarity with common technical troubleshooting steps is advantageous.

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Troubleshoot and resolve customer issues related to the company's software and services.
• Guide customers through product features and functionalities, providing clear and concise explanations.
• Document all customer interactions, issues, and resolutions in the CRM system accurately.
• Identify and escalate complex technical issues to appropriate internal teams.
• Contribute to the knowledge base by creating and updating help articles and FAQs.
• Gather customer feedback and share insights with product and development teams for service improvement.
• Proactively identify opportunities to improve the customer support process.
• Maintain a high level of customer satisfaction by delivering outstanding service.
• Adhere to company policies and procedures regarding customer support and data privacy.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.
• Collaborate with team members to share best practices and support each other.

• High school diploma or equivalent; an associate's or bachelor's degree is a plus.
• Minimum of 2 years of experience in a customer support or helpdesk role, preferably in a tech company.
• Excellent written and verbal communication skills in English.
• Strong problem-solving and troubleshooting abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to empathize with customers and remain calm under pressure.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with SaaS products and software support is highly desirable.
• A positive attitude and a genuine desire to help customers.

• Responding to customer inquiries via phone, email, and chat.
• Resolving customer complaints and issues efficiently and effectively.
• Providing product and service information to customers.
• Processing orders, returns, and exchanges.
• Troubleshooting and resolving technical issues.
• Documenting customer interactions and feedback.
• Escalating complex issues to management or other departments.
• Gathering customer feedback to help improve products and services.
• Maintaining a high level of customer satisfaction.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Provide detailed information about products and services.
• Guide customers through processes and product usage.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate complex issues to the appropriate departments.
• Gather customer feedback and report it to management for service improvement.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures for customer service.
• Contribute to team goals and initiatives.
• Upsell or cross-sell products/services when appropriate and beneficial to the customer.
• Ensure a positive customer experience at every touchpoint.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Proficiency in using CRM software and helpdesk systems.
• Ability to multitask and manage time effectively.
• A positive attitude and a customer-centric approach.
• Ability to work independently and as part of a team in a remote setting.
• Typing speed of at least 40 WPM.