226 Customer Care Positions jobs in Bahrain
Customer Relations Officer
10422 Muharraq, Muharraq
BHD28000 Annually
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Our client is seeking a dedicated and professional Customer Relations Officer to join their esteemed team in **Muharraq, Muharraq, BH**. This role is central to maintaining and enhancing customer satisfaction and loyalty. The successful candidate will be responsible for managing customer accounts, resolving inquiries and complaints, and ensuring that all customer interactions are handled with the utmost care and efficiency. You will act as a primary point of contact for customers, providing them with information about products and services, and addressing any concerns they may have. Strong communication, negotiation, and problem-solving skills are essential. You will work closely with various internal departments to ensure a cohesive customer experience. This position involves developing and implementing strategies to improve customer retention and satisfaction, as well as collecting and analyzing customer feedback. The ideal candidate will have a background in customer service, client management, or a related field, with a proven ability to build rapport and trust. Excellent organizational skills and the ability to manage multiple tasks simultaneously are also required. We are looking for an individual who is proactive, empathetic, and committed to delivering exceptional service. This role offers an excellent opportunity to grow within a supportive environment in **Muharraq, Muharraq, BH**, contributing directly to our client's reputation for outstanding customer care.
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Remote Hospitality Customer Relations Manager
611 Busaiteen, Muharraq
BHD70000 Annually
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We are seeking a dedicated Remote Hospitality Customer Relations Manager to join our client's team. In this fully remote position, you will be the primary point of contact for guest inquiries, feedback, and issue resolution. Your role will be critical in ensuring exceptional guest experiences and fostering strong relationships within the hospitality sector. You will manage all aspects of customer interactions, from initial contact to post-stay follow-up, aiming to build loyalty and enhance our client's reputation. Responsibilities include:
- Responding promptly and professionally to guest inquiries via email, phone, and chat.
- Resolving customer complaints and issues with empathy and efficiency, seeking satisfactory solutions.
- Proactively gathering guest feedback through surveys and direct communication.
- Analyzing guest feedback to identify trends and areas for service improvement.
- Developing and implementing strategies to enhance guest satisfaction and loyalty.
- Managing the online reputation of the client by monitoring and responding to reviews on platforms like TripAdvisor, Google Reviews, and social media.
- Maintaining accurate and detailed records of customer interactions and resolutions in a CRM system.
- Collaborating with internal departments (e.g., operations, sales) to address guest needs effectively.
- Creating and updating customer service protocols and guidelines.
- Onboarding new clients or partners and ensuring their needs are met.
- Assisting in the development of loyalty programs and special offers for repeat guests.
- Identifying opportunities to upsell or cross-sell services where appropriate.
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1
Customer Relations Manager - Technical Support
112 Hamad Town, Northern
BHD70000 Annually
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Our client, a dynamic technology services provider, is seeking an experienced Customer Relations Manager to enhance their customer support operations in **Hamad Town, Northern, BH**. This role focuses on building and maintaining strong relationships with clients, ensuring exceptional service delivery, and managing the customer support team to achieve high satisfaction levels. The ideal candidate will possess excellent interpersonal skills, a deep understanding of customer service principles, and experience in managing technical support functions.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and retention.
- Manage a team of customer support specialists, providing guidance, training, and performance feedback.
- Serve as a key point of contact for major clients, addressing inquiries and resolving complex issues.
- Monitor customer support performance metrics and identify areas for improvement.
- Develop and maintain customer service standards and escalation procedures.
- Collaborate with other departments, such as sales and product development, to ensure a seamless customer experience.
- Handle customer complaints and disputes professionally and efficiently.
- Create and manage customer feedback mechanisms to gather insights for service enhancement.
- Stay updated on industry best practices in customer relationship management and technical support.
- Ensure the support team is knowledgeable about the company's products and services.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service management, preferably in a technical support environment.
- Proven ability to build and maintain strong customer relationships.
- Excellent leadership, communication, and interpersonal skills.
- Experience in managing and motivating a team.
- Strong understanding of CRM software and customer support tools.
- Problem-solving skills with a customer-centric approach.
- Ability to analyze customer data and feedback to drive service improvements.
- Proficiency in English is essential.
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2
Client Support Specialist
24680 Tubli, Central
BHD45000 Annually
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Our client is looking for a dedicated and empathetic Client Support Specialist to provide exceptional customer service and technical assistance to their users in **Janabiyah, Northern, BH**. As a first point of contact, you will be instrumental in ensuring customer satisfaction by addressing inquiries, resolving issues, and guiding users through product functionalities. This role requires a deep understanding of the company's services and a commitment to delivering clear, concise, and friendly support. You will be expected to handle a high volume of customer interactions via phone, email, and chat, maintaining a professional and helpful demeanor at all times. Key responsibilities include: Responding to customer queries and complaints promptly and efficiently, Diagnosing and troubleshooting technical issues, Providing clear and step-by-step guidance on product usage, Escalating complex issues to relevant departments when necessary, Maintaining accurate records of customer interactions and resolutions, Contributing to the development of support documentation and FAQs, Identifying trends in customer issues to provide feedback for product improvement, Building strong relationships with clients through effective communication and problem-solving. The ideal candidate will possess excellent communication and active listening skills, a patient and problem-solving attitude, and proficiency in customer relationship management (CRM) software. Previous experience in a customer service or helpdesk role is essential. A background in IT support or a related technical field is a significant advantage. You should be adept at multitasking and working under pressure in a fast-paced environment. Join a supportive team and play a vital role in our client's success by ensuring their customers have a seamless experience.
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3
Client Support Specialist
21601 Bilad Al Qadeem, Capital
BHD22 Hourly
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Our client is a leading provider of innovative software solutions, and they are looking for a highly motivated and customer-centric Client Support Specialist to join their growing team. This is a fully remote position, offering the flexibility to work from anywhere within your home country. You will be the primary point of contact for clients, providing exceptional technical support and ensuring a seamless user experience. Responsibilities include troubleshooting client issues via phone, email, and chat, diagnosing and resolving technical problems efficiently, and escalating complex issues to the appropriate internal teams when necessary. You will also be responsible for documenting client interactions, maintaining accurate support logs, and contributing to the knowledge base by creating clear and concise support articles. The successful candidate will possess a deep understanding of our client's products and services, enabling them to offer expert advice and guidance. Building strong, lasting relationships with clients is paramount, requiring excellent communication and active listening skills. A proactive approach to identifying potential client challenges and offering solutions before they arise is highly valued. You will play a crucial role in client retention and satisfaction, embodying the company's commitment to unparalleled customer service. The ability to manage time effectively, prioritize tasks, and work independently in a remote setting is essential. Training will be provided on our client's specific software and support systems. We are seeking individuals who are technically adept, patient, and possess a natural inclination to help others succeed.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide technical support and troubleshooting for clients via multiple channels (phone, email, chat).
- Diagnose and resolve software-related issues efficiently and accurately.
- Escalate unresolved issues to senior support staff or development teams.
- Document all client interactions and resolutions in the support system.
- Create and update knowledge base articles and FAQs.
- Assist clients with product setup, configuration, and usage.
- Identify trends in client issues and provide feedback to product development teams.
- Contribute to team goals and objectives related to customer satisfaction and response times.
Qualifications:
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Proficiency with helpdesk software and CRM systems.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused attitude with a passion for problem-solving.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
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4
Client Support Specialist
880 Southern, Southern
BHD45000 Annually
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Our client is searching for a dedicated and empathetic Client Support Specialist to enhance their customer service operations in Nuwaidrat, Southern, BH . This role is vital for ensuring customer satisfaction and providing efficient resolution to inquiries and issues. You will be the primary point of contact for customers, handling incoming calls, emails, and live chat sessions. Responsibilities include troubleshooting technical problems, guiding users through product features, processing service requests, and maintaining accurate customer records in the CRM system. A key aspect of this role involves de-escalating customer complaints and finding satisfactory solutions, often under pressure. You will collaborate closely with other departments, such as sales and technical teams, to ensure a seamless customer experience. Continuous learning about the company's products and services is crucial to provide accurate and up-to-date information. We are looking for individuals with exceptional communication and interpersonal skills, a patient demeanor, and a genuine desire to help others. A strong ability to multitask and manage time effectively is essential. Previous experience in a customer-facing role, particularly in a technical support or helpdesk environment, is highly preferred. Proficiency in using helpdesk software and ticketing systems is a significant advantage. This position offers a supportive work environment, ongoing training, and opportunities for growth within the company. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we invite you to apply. You will be instrumental in building and maintaining strong customer relationships, contributing directly to the company's reputation for excellence. The ability to adapt to new technologies and processes quickly will be key to your success. Join our team and make a real difference in the lives of our customers.
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5
Client Support Specialist
00973 Busaiteen, Muharraq
BHD1100 month
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Our client is looking for a dedicated and empathetic Client Support Specialist to join their dynamic team in **A'ali, Northern, BH**. This role is central to ensuring exceptional customer service and providing timely, effective solutions to client inquiries and issues. The Client Support Specialist will act as the first point of contact for customers, handling a variety of communication channels including phone, email, and live chat. Your primary responsibility will be to understand client needs, troubleshoot problems, and guide them through product features and services. You will maintain detailed records of customer interactions, transactions, comments, and complaints within the CRM system. Escalating unresolved issues to the appropriate internal teams and following up to ensure resolution will also be part of your duties. We are seeking individuals with outstanding communication and interpersonal skills, a patient demeanor, and a passion for helping others. Proficiency in problem-solving and a strong understanding of customer service principles are essential. Previous experience in a customer service or helpdesk role is highly desirable. The ability to work in a fast-paced environment and adapt to changing client needs is also crucial. You will be expected to contribute to team goals and provide feedback to improve customer experience processes. Familiarity with support ticketing systems and a commitment to continuous learning about the company’s offerings will be key to your success. Join us to deliver unparalleled support and build lasting relationships with our valued clients.
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Client Support Specialist - Sitra
802 Bilad Al Qadeem, Capital
BHD1800 month
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Our client is seeking a highly motivated and customer-centric Client Support Specialist to join their growing team in Sitra, Capital, BH . This role is crucial for ensuring our clients receive exceptional service and timely assistance. The Client Support Specialist will be responsible for managing inbound inquiries across multiple channels, including phone, email, and chat, providing accurate information, and resolving client issues effectively. You will be expected to maintain a deep understanding of our products and services to offer comprehensive support and guidance. Key responsibilities include troubleshooting client problems, escalating complex issues to the appropriate departments, and documenting all interactions and resolutions in the CRM system. Building and maintaining strong client relationships through proactive communication and exceptional service delivery is paramount. The ideal candidate will have excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong ability to multitask and manage time efficiently. You should be adept at problem-solving and possess a keen attention to detail. This position offers a fantastic opportunity to engage with a diverse client base and contribute to the success of our client's customer support operations. Join us in delivering outstanding support and ensuring client satisfaction.
Responsibilities:
Responsibilities:
- Respond to client inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve client issues and complaints effectively.
- Escalate complex problems to the appropriate teams for resolution.
- Document all client interactions and resolutions in the CRM system.
- Build and maintain strong relationships with clients.
- Identify opportunities to improve the client support process.
- Adhere to all company policies and procedures.
- High school diploma or equivalent; Bachelor's degree preferred.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using CRM software and helpdesk systems.
- Ability to remain calm and professional under pressure.
- Customer-focused attitude with a passion for service excellence.
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7
Customer Service
Manama, Capital
EP
Posted today
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Job Overview:
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a crucial role in supporting our daily operations and ensuring smooth administrative processes. This is a full-time position with opportunities for growth and advancement.
**Responsibilities**:
- Perform general clerical duties, including photocopying, scanning, mailing, and filing documents
- Answer phone calls, take messages, and redirect calls to appropriate individuals
- Provide exceptional customer service by assisting clients and visitors with inquiries or directing them to the appropriate staff members
- Maintain office supplies inventory by checking stock levels and placing orders as needed
- Assist with event planning and coordination, including scheduling meetings, booking venues, and arranging travel accommodations
- Support the management team by preparing reports, presentations, and correspondence
- Assist with data entry tasks and maintain accurate records in both physical and digital formats
- Collaborate with other team members to ensure efficient workflow and effective communication
**Experience**:
- Previous experience in an administrative role is preferred but not required
- Strong computer literacy skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines
- Exceptional customer support skills with a friendly and professional demeanor
- Experience in event planning or medical office administration is a plus
We offer competitive compensation based on experience and qualifications. Additionally, we provide opportunities for professional development and growth within the company.
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a crucial role in supporting our daily operations and ensuring smooth administrative processes. This is a full-time position with opportunities for growth and advancement.
**Responsibilities**:
- Perform general clerical duties, including photocopying, scanning, mailing, and filing documents
- Answer phone calls, take messages, and redirect calls to appropriate individuals
- Provide exceptional customer service by assisting clients and visitors with inquiries or directing them to the appropriate staff members
- Maintain office supplies inventory by checking stock levels and placing orders as needed
- Assist with event planning and coordination, including scheduling meetings, booking venues, and arranging travel accommodations
- Support the management team by preparing reports, presentations, and correspondence
- Assist with data entry tasks and maintain accurate records in both physical and digital formats
- Collaborate with other team members to ensure efficient workflow and effective communication
**Experience**:
- Previous experience in an administrative role is preferred but not required
- Strong computer literacy skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines
- Exceptional customer support skills with a friendly and professional demeanor
- Experience in event planning or medical office administration is a plus
We offer competitive compensation based on experience and qualifications. Additionally, we provide opportunities for professional development and growth within the company.
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8
Customer Service Executive
Manama, Capital
Batelco by Beyon
Posted 11 days ago
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Join to apply for the Customer Service Executive role at Batelco by Beyon
Join to apply for the Customer Service Executive role at Batelco by Beyon
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Skills
- Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
- Understand and investigate the queries, requests or complaints
- Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
- Provide accurate, valid and complete information or solution by using the right sources of information
- Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
- Inform Team Leader when a recurrent problem appears, to prevent further cases
- Maintain and update customer information in the database
- Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
- Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
- Keep abreast of products and promotions to provide exceptional customer support
- Take ownership for attending the trainings as per the plan
- Take ownership for completing PMR process, employee engagement surveys in time
- Continuously share the knowledge and understanding of the telecom industry and business trends
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Telecommunications
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Full Time Receptionist for a Hair Salon in Bahrain .We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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