940 Customer Experience Analyst jobs in Bahrain
Senior Customer Experience Analyst
601 Hamad Town, Northern
BHD75000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a highly analytical and customer-focused Senior Customer Experience Analyst to join their team. This role operates on a fully remote basis, allowing you to contribute to enhancing customer journeys from anywhere. You will be instrumental in gathering, analyzing, and interpreting customer feedback and behavior data to identify key areas for improvement in customer satisfaction, loyalty, and retention. Your insights will directly shape strategies and initiatives aimed at delivering exceptional customer experiences.
As a Senior Analyst, you will design and implement customer feedback mechanisms, conduct in-depth data analysis using various quantitative and qualitative methods, and translate complex findings into actionable recommendations. You will work closely with cross-functional teams, including product, marketing, and operations, to champion customer-centricity across the organization. This position requires a strong analytical mindset, excellent communication skills, and a passion for understanding and improving the customer journey. You will be a key player in driving continuous improvement and ensuring our client remains at the forefront of customer service excellence. Your ability to influence stakeholders with data-driven insights will be critical to your success in this remote role.
Key Responsibilities:
Qualifications:
As a Senior Analyst, you will design and implement customer feedback mechanisms, conduct in-depth data analysis using various quantitative and qualitative methods, and translate complex findings into actionable recommendations. You will work closely with cross-functional teams, including product, marketing, and operations, to champion customer-centricity across the organization. This position requires a strong analytical mindset, excellent communication skills, and a passion for understanding and improving the customer journey. You will be a key player in driving continuous improvement and ensuring our client remains at the forefront of customer service excellence. Your ability to influence stakeholders with data-driven insights will be critical to your success in this remote role.
Key Responsibilities:
- Design, deploy, and manage customer surveys and feedback mechanisms (e.g., NPS, CSAT).
- Analyze customer interaction data from various touchpoints (e.g., support tickets, website behavior, social media).
- Perform quantitative and qualitative analysis of customer feedback to identify trends, pain points, and opportunities.
- Develop actionable insights and recommendations to improve customer journey, product usability, and service delivery.
- Create detailed reports and dashboards to visualize customer experience metrics and performance.
- Collaborate with product, marketing, and operations teams to implement CX improvement initiatives.
- Conduct journey mapping exercises to identify friction points and moments of truth.
- Monitor key CX metrics and track the impact of implemented changes.
- Present findings and recommendations to senior management and stakeholders.
- Stay up-to-date with the latest CX best practices, tools, and technologies.
- Mentor junior analysts and contribute to the development of the CX team's capabilities.
- Champion a customer-centric culture throughout the organization.
- Conduct root cause analysis for customer dissatisfaction.
Qualifications:
- Bachelor's degree in Business, Statistics, Marketing, Psychology, or a related field. Master's degree is a plus.
- Minimum of 5 years of experience in Customer Experience, Market Research, or Data Analysis, with a focus on CX.
- Proven experience in designing and analyzing customer feedback programs.
- Proficiency in statistical analysis software (e.g., SPSS, R, Python) and data visualization tools (e.g., Tableau, Power BI).
- Experience with CRM systems and customer data platforms (CDPs).
- Strong understanding of journey mapping, persona development, and CX methodologies.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional written and verbal communication skills, with the ability to present complex data clearly.
- Ability to work independently and manage multiple projects in a remote setting.
- Experience in influencing cross-functional teams and driving change.
- Detail-oriented with a strong commitment to data accuracy.
This advertiser has chosen not to accept applicants from your region.
0
Data Analyst
BHD30000 - BHD60000 Y
VAM SYSTEMS
Posted today
Job Viewed
Job Description
Job Description
VAM Systems is currently looking for Data Analyst - Business Intelligence Engineer for our Bahrain operations with the following skillsets & terms and conditions:
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, Data Science, or a related field is required. A Master's degree is preferred.
Certifications:
- Professional certifications in Microsoft Power BI or equivalent BI platforms are preferred.
Required experience: Minimum of 5–8 years of hands-on experience in Business Intelligence and data analytics, preferably within the banking or financial services sector.
Technical Proficiency:
- Advanced expertise in data visualization and statistical plotting using tools such as Power
- BI, Python, and Matlab.
- Strong command of SQL for querying, data modeling, and ETL development.
- Solid understanding of data warehousing concepts and experience with platforms like SAS and Microsoft SQL Server.
- Familiarity with cloud-based BI platforms (e.g., Azure, AWS) is a strong advantage.
- Experience in Python and statistical programming, with exposure to AI/ML tools, algorithms, and methods.
Analytical & Modeling Skills:
- Proven ability to work with large-scale datasets and deliver production-grade analytics solutions.
- Skilled in data preparation, including rationalizing, classifying, deriving, and calculating model input variables.
- Experience applying natural language processing (NLP) and computer vision techniques to unstructured data is a plus.
Competencies:
- Banking Domain Expertise: Proven experience in the financial services industry, preferably banking, with a strong understanding of core banking functions such as Risk, Finance, Corporate/Retail Banking, Treasury, and the customer lifecycle.
- Analytical & Problem-Solving Skills: Exceptional ability to analyze complex datasets, perform data profiling, and
- derive actionable insights that support strategic decision-making.
- Technical Proficiency: Strong command of SQL and relational databases, with the ability to design and optimize
- queries for performance and scalability.
- Communication & Presentation: Excellent verbal and written communication skills, with the ability to present
- complex data findings clearly and persuasively to both technical and non-technical stakeholders.
- Collaboration & Agility: Demonstrated success working in agile, cross-functional teams, with a proactive and
- adaptable mindset in fast-paced environments.
Languages:
- English
- Arabic
Terms and conditions
Joining time frame: days)
This advertiser has chosen not to accept applicants from your region.
1
Data Analyst
BHD40000 - BHD60000 Y
TAM-C Solutions
Posted today
Job Viewed
Job Description
Company Description
TAM-C Solutions empowers clients with actionable intelligence, enabling them to conduct their business in a risk-acceptable environment. This forward-thinking approach helps clients leverage data to make informed decisions and manage their operations more efficiently. The company is committed to delivering high-quality solutions that provide valuable insights and enhance business performance.
Role Description
This is a full-time, on-site role for a Data Analyst, located in Manama. The Data Analyst will be responsible for collecting, analyzing, and interpreting complex data sets to provide actionable insights. Day-to-day tasks include generating reports, creating data visualizations, and collaborating with various departments to support data-driven decision-making. The role also involves ensuring data accuracy and integrity, identifying trends, and making recommendations based on data analysis.
Qualifications
- Strong skills in data collection, analysis, and interpretation
- Chinese speaking, writing and reading
- Experience with data visualization tools and report generation
- Proficiency in statistical analysis and data modeling techniques
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
- Knowledge of SQL, Python, R, or other data analysis software is a plus
- Bachelor's degree in Data Science, Statistics, Computer Science, or a related field
- Ability to work on-site in Manama
This advertiser has chosen not to accept applicants from your region.
2
Data Analyst
BHD90000 - BHD120000 Y
VAM SYSTEMS
Posted today
Job Viewed
Job Description
Job Description
VAM Systems is currently looking for Data Analyst - Power BI for our Bahrain operations with the following skillsets & terms and conditions:
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, Data Science, or a related field is required. A Master's degree is preferred.
Certifications:
- Professional certifications in Microsoft Power BI or equivalent BI platforms are preferred.
Required experience: Minimum of 5–8 years of hands-on experience in Business Intelligence and data analytics, preferably within the banking or financial services sector.
Technical Proficiency:
- Advanced expertise in data visualization and statistical plotting using tools such as Power
- BI, Python, and Matlab.
- Strong command of SQL for querying, data modeling, and ETL development.
- Solid understanding of data warehousing concepts and experience with platforms like SAS and Microsoft SQL Server.
- Familiarity with cloud-based BI platforms (e.g., Azure, AWS) is a strong advantage.
- Experience in Python and statistical programming, with exposure to AI/ML tools, algorithms, and methods.
Analytical & Modeling Skills:
- Proven ability to work with large-scale datasets and deliver production-grade analytics solutions.
- Skilled in data preparation, including rationalizing, classifying, deriving, and calculating model input variables.
- Experience applying natural language processing (NLP) and computer vision techniques to unstructured data is a plus.
Competencies:
- Banking Domain Expertise: Proven experience in the financial services industry, preferably banking, with a strong understanding of core banking functions such as Risk, Finance, Corporate/Retail Banking, Treasury, and the customer lifecycle.
- Analytical & Problem-Solving Skills: Exceptional ability to analyze complex datasets, perform data profiling, and
- derive actionable insights that support strategic decision-making.
- Technical Proficiency: Strong command of SQL and relational databases, with the ability to design and optimize
- queries for performance and scalability.
- Communication & Presentation: Excellent verbal and written communication skills, with the ability to present
- complex data findings clearly and persuasively to both technical and non-technical stakeholders.
- Collaboration & Agility: Demonstrated success working in agile, cross-functional teams, with a proactive and
- adaptable mindset in fast-paced environments.
Languages:
- English
- Arabic
Terms and conditions
Joining time frame: days)
This advertiser has chosen not to accept applicants from your region.
3
Junior Data Analyst
9000 Al Daih, Northern
BHD55000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking an enthusiastic and detail-oriented Junior Data Analyst to join their growing analytics team. This is a fully remote, entry-level position ideal for recent graduates or individuals looking to launch a career in data analysis. You will be responsible for assisting in the collection, cleaning, and analysis of data from various sources to support business decision-making. The role involves identifying trends, generating reports, and visualizing data to communicate insights effectively. You will work under the guidance of senior analysts, learning to utilize data analysis tools and methodologies. The ideal candidate has a strong quantitative aptitude, excellent problem-solving skills, and a passion for uncovering actionable insights from data. This is a fantastic opportunity to gain hands-on experience in a supportive remote environment and develop critical skills in a high-demand field.
Key Responsibilities:
Key Responsibilities:
- Assist in the collection, organization, and management of data from diverse sources.
- Perform data cleaning and preparation to ensure accuracy and consistency.
- Conduct basic data analysis to identify trends, patterns, and insights.
- Create reports, dashboards, and visualizations to present findings to stakeholders.
- Support senior analysts in developing analytical models and reports.
- Assist in the interpretation of data and provide recommendations based on findings.
- Maintain data integrity and ensure adherence to data governance policies.
- Collaborate with team members on various data-related projects.
- Learn and apply new data analysis tools and techniques.
- Document data analysis processes and methodologies.
- Respond to ad-hoc data requests from different departments.
- Bachelor's degree in Statistics, Mathematics, Computer Science, Economics, or a related quantitative field.
- Strong understanding of statistical concepts and analytical principles.
- Proficiency in data manipulation and analysis tools such as Excel, SQL, and Python/R (preferred).
- Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and accuracy.
- Good communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and collaboratively in a remote team environment.
- Eagerness to learn and develop new skills in data analytics.
- A proactive approach to identifying and addressing data challenges.
This advertiser has chosen not to accept applicants from your region.
4
Graduate Data Analyst
315 Zallaq, Southern
BHD40000 Annually
WhatJobs
Posted today
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Job Description
Our client, a forward-thinking organization dedicated to leveraging data for strategic decision-making, is excited to welcome high-achieving graduates to their program as Graduate Data Analysts. This is an exceptional opportunity to launch your career in data analytics within a supportive and dynamic environment located in Zallaq, Southern, BH . You will work closely with experienced data scientists and analysts, gaining practical experience in data collection, cleaning, analysis, visualization, and reporting. This program is designed to equip you with the skills and knowledge necessary to transform raw data into actionable insights that drive business success. We are seeking intellectually curious individuals with a strong quantitative aptitude and a passion for uncovering patterns and trends.
Responsibilities:
Qualifications:
This graduate scheme offers comprehensive training and mentorship, providing a strong foundation for a successful career in data analytics.
Responsibilities:
- Assist in collecting, cleaning, and organizing large datasets from various sources.
- Perform data analysis to identify trends, patterns, and insights relevant to business objectives.
- Develop and implement data models and algorithms for predictive analysis.
- Create compelling data visualizations and dashboards to communicate findings effectively.
- Generate reports and present analytical results to stakeholders.
- Collaborate with different departments to understand their data needs and provide analytical support.
- Support the development and maintenance of data infrastructure.
- Learn and apply statistical methods and machine learning techniques.
- Ensure data accuracy and integrity throughout the analysis process.
- Stay updated with the latest trends and technologies in data analytics.
- Contribute to a data-driven culture within the organization.
Qualifications:
- Recent graduate with a Bachelor's or Master's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related quantitative field.
- Strong understanding of statistical concepts and data analysis techniques.
- Proficiency in programming languages such as Python or R.
- Experience with data manipulation tools and libraries (e.g., SQL, Pandas).
- Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and accuracy.
- Good communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work effectively both independently and as part of a team.
- A keen interest in data and its application in business.
This graduate scheme offers comprehensive training and mentorship, providing a strong foundation for a successful career in data analytics.
This advertiser has chosen not to accept applicants from your region.
5
Graduate Data Analyst
240 Galali
BHD2500 Monthly
WhatJobs
Posted today
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Job Description
Our client is excited to welcome ambitious and bright individuals to our Graduate Data Analyst Internship program. This is an exceptional opportunity for recent graduates to gain hands-on experience in data analysis and interpretation within a dynamic industry. Interns will work closely with experienced data scientists and analysts, contributing to real-world projects. You will learn to collect, clean, analyze, and visualize data to extract meaningful insights that inform business decisions. This program emphasizes skill development and provides a strong foundation for a career in data analytics. The internship is structured to offer significant learning and mentorship, with a focus on practical application and professional growth.
Responsibilities:
Responsibilities:
- Assist in collecting and organizing data from various sources.
- Perform data cleaning and preprocessing to ensure data quality and consistency.
- Conduct exploratory data analysis (EDA) to identify trends, patterns, and anomalies.
- Generate reports and visualizations to communicate findings effectively.
- Support senior analysts in developing analytical models and metrics.
- Collaborate with team members on assigned projects and tasks.
- Learn and apply statistical methods and data analysis techniques.
- Contribute to presentations and discussions on data insights.
- Help maintain data documentation and ensure data integrity.
- Gain exposure to data analysis tools and software.
- Recent graduate with a Bachelor's or Master's degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline.
- Strong analytical and problem-solving skills.
- Familiarity with data analysis concepts and techniques.
- Basic knowledge of programming languages such as Python or R is a plus.
- Experience with data visualization tools (e.g., Tableau, Power BI) is beneficial.
- Excellent attention to detail and accuracy.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Eagerness to learn and develop new skills.
- Students nearing the completion of their degree may also be considered.
This advertiser has chosen not to accept applicants from your region.
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6
Graduate Data Analyst
5001 Tubli
BHD25 Hourly
WhatJobs
Posted today
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Job Description
Our client is offering a fantastic opportunity for a motivated and analytically minded Graduate Data Analyst to join our team in A'ali, Northern, BH . This internship is designed to provide hands-on experience in data analysis, interpretation, and reporting, allowing you to develop essential skills in a professional environment. You will work closely with senior data scientists and analysts, assisting them in collecting, cleaning, and analyzing large datasets to extract meaningful insights. Responsibilities include performing statistical analysis, creating data visualizations, and contributing to the development of reports and dashboards that support business decision-making. The ideal candidate should have a strong academic background in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline. Familiarity with data analysis tools and programming languages like Python (with libraries such as Pandas, NumPy, Matplotlib) or R is highly beneficial. We are looking for a proactive individual with excellent attention to detail, strong problem-solving abilities, and a keen interest in uncovering trends and patterns within data. You should possess good communication skills to articulate findings clearly and effectively. This internship will provide invaluable exposure to real-world data challenges and the opportunity to learn from experienced professionals in the field.
Responsibilities:
Qualifications:
Responsibilities:
- Assist in data collection, cleaning, and preparation for analysis.
- Perform statistical analysis on various datasets.
- Develop data visualizations and dashboards to present findings.
- Support senior analysts in generating reports and insights.
- Identify trends, patterns, and anomalies in data.
- Collaborate with team members on data-related projects.
- Learn and apply data analysis tools and techniques.
- Contribute to data quality initiatives.
- Assist in documentation of data processes and findings.
Qualifications:
- Currently pursuing or recently completed a Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics, or a related quantitative field.
- Basic understanding of statistical concepts and methods.
- Familiarity with data analysis tools and programming languages (e.g., Python with Pandas, R).
- Strong analytical and problem-solving skills.
- Excellent attention to detail.
- Good written and verbal communication skills.
- Ability to work effectively in a team environment.
- Eagerness to learn and develop data analysis skills.
This advertiser has chosen not to accept applicants from your region.
7
Junior Data Analyst
500 Al Daih, Northern
BHD25000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for an enthusiastic and detail-oriented Junior Data Analyst to join their completely remote graduate program. This is an excellent opportunity for recent graduates to gain hands-on experience in data analysis, interpretation, and reporting within a supportive, remote-first environment. You will work closely with senior analysts and cross-functional teams to extract, clean, and analyze data from various sources, identifying trends and insights to support business decisions. The role involves developing reports and dashboards, performing statistical analysis, and communicating findings to stakeholders. Proficiency in data analysis tools such as SQL, Python, or R, along with experience in visualization tools like Tableau or Power BI, is highly desirable. A strong academic background in a quantitative field such as statistics, mathematics, computer science, economics, or a related discipline is required. We are seeking candidates with excellent analytical and problem-solving skills, a keen eye for detail, and the ability to learn quickly. As this is a remote position, you must be self-motivated, organized, and able to manage your time effectively to meet deadlines. Strong written and verbal communication skills are essential for collaborating with team members and presenting findings remotely. Our client is committed to providing a comprehensive training and development program to help you build a successful career in data analytics. This role offers the chance to contribute to meaningful projects and develop a valuable skillset in a thriving, fully remote work culture. If you are a driven graduate eager to launch your career in data analytics and prefer a flexible, remote work setup, we encourage you to apply. Our client fosters a collaborative and innovative atmosphere, perfect for learning and growth.
This advertiser has chosen not to accept applicants from your region.
8
Junior Data Analyst
22222 Al Seef
BHD25000 Annually
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Posted today
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Job Description
Our client is seeking a motivated and detail-oriented Junior Data Analyst to join their dynamic team in the **Salmabad, Northern, BH** area. This is an exciting opportunity for a recent graduate to kickstart their career in data analysis, contributing to critical business decisions through insightful reporting and data visualization. The successful candidate will work closely with senior analysts and department heads to understand data needs, extract relevant information from various sources, and prepare comprehensive reports. Responsibilities include data cleansing and preparation, identifying trends and patterns, developing dashboards and visualizations using tools like Tableau or Power BI, and supporting ad-hoc data requests. The role involves a hybrid work model, requiring 2-3 days per week in the office for collaborative sessions and team meetings, with the remaining days offering the flexibility of remote work. We are looking for individuals with a strong analytical mindset, excellent problem-solving skills, and proficiency in SQL. Familiarity with statistical concepts and data modeling techniques is a plus. A Bachelor's degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline is required. Strong communication and interpersonal skills are essential to effectively present findings to non-technical stakeholders. The ideal candidate will be eager to learn, adaptable to new technologies, and possess a proactive attitude towards tackling complex data challenges. This role offers significant opportunities for professional development and growth within a supportive and innovative environment. Join us and help shape the future of data-driven strategy at **Salmabad, Northern, BH**.
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