61 Customer Experience Manager jobs in Bahrain

• Developing and executing a comprehensive customer experience strategy.
• Managing and coaching a team of customer service representatives to deliver outstanding support.
• Analyzing customer feedback and data (surveys, NPS, CSAT scores) to identify trends and areas for improvement.
• Implementing initiatives to improve customer satisfaction, reduce churn, and increase customer lifetime value.
• Designing and optimizing customer support processes and workflows.
• Collaborating with product, sales, and marketing teams to ensure a consistent customer experience.
• Developing training programs for the customer service team to enhance product knowledge and service skills.
• Acting as a point of escalation for complex customer issues.
• Monitoring key performance indicators (KPIs) for the customer service department and reporting on performance.
• Championing a customer-centric culture throughout the organization.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management or customer experience roles.
• Proven track record of developing and implementing successful customer experience strategies.
• Strong analytical skills with experience in analyzing customer data and metrics.
• Excellent leadership, coaching, and team management skills.
• Proficiency in customer service software and CRM systems.
• Exceptional communication, problem-solving, and interpersonal skills.
• Ability to work effectively in a hybrid work environment.
• Experience in **Sitra, Capital, BH** is an advantage.

• Develop and implement comprehensive customer experience strategies aligned with business goals.
• Oversee customer service operations, ensuring high standards of responsiveness and problem resolution.
• Analyze customer feedback, survey data, and interaction metrics to identify trends and areas for improvement.
• Design and optimize customer journeys, mapping out touchpoints and implementing enhancements.
• Collaborate with marketing, sales, and product teams to ensure a consistent brand experience.
• Develop training programs for customer-facing staff to foster a customer-centric culture.
• Manage customer loyalty programs and initiatives to encourage repeat business.
• Monitor key customer experience metrics (e.g., NPS, CSAT, CES) and report on performance.
• Act as a champion for the customer internally, advocating for their needs and perspectives.
• Stay abreast of industry best practices and emerging trends in customer experience management.
• Handle escalated customer issues and ensure timely and satisfactory resolutions.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in customer experience, customer service management, or a related role.
• Proven track record of developing and implementing successful customer experience strategies.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent understanding of customer journey mapping and touchpoint optimization.
• Exceptional communication, leadership, and interpersonal skills.
• Experience with customer feedback tools and CRM systems.
• Ability to manage multiple projects and work effectively with cross-functional teams.
• A passion for customer advocacy and driving service excellence.

• Develop and execute strategies to elevate the overall customer experience across all channels.
• Lead, train, and mentor a remote team of customer service representatives to achieve performance goals.
• Monitor customer feedback, support tickets, and key performance indicators (KPIs) to identify trends and areas for improvement.
• Implement customer service policies and procedures that promote efficiency and customer satisfaction.
• Collaborate with other departments (e.g., Product, Marketing, Sales) to ensure a seamless customer journey.
• Manage and resolve complex customer escalations with empathy and efficiency.
• Identify opportunities to leverage technology and automation to enhance customer service operations.
• Develop and deliver training programs for the customer support team.
• Contribute to the development of knowledge base articles and customer self-service resources.
• Champion customer-centric initiatives throughout the organization.

• Develop and execute a comprehensive customer experience strategy.
• Map customer journeys across all touchpoints and identify areas for improvement.
• Analyze customer feedback, surveys, and data to gain actionable insights.
• Champion customer needs and advocate for their perspective across the organization.
• Collaborate with cross-functional teams to implement CX improvements.
• Define and track key CX metrics (NPS, CSAT, CES) and report on performance.
• Develop and implement programs to enhance customer satisfaction and loyalty.
• Stay abreast of the latest trends and best practices in customer experience management.
• Lead and mentor a team (if applicable) or influence stakeholders to drive CX initiatives.
• Identify opportunities for innovation in customer service and engagement.
• Ensure a seamless and positive experience for all customers.

• Bachelor's degree in Marketing, Business, Psychology, or a related field.
• 5+ years of experience in Customer Experience (CX), Customer Success, or a related field.
• Proven track record of developing and implementing successful CX strategies.
• Strong understanding of CX methodologies, including journey mapping and voice of the customer (VoC) programs.
• Proficiency with CX platforms and analytics tools.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Demonstrated ability to lead and influence cross-functional teams in a remote environment.
• Passionate about delivering outstanding customer experiences.
• Experience in (relevant industry) is a plus.

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.