286 Customer Experience Manager jobs in Bahrain
Customer Experience Manager
Posted today
Job Viewed
Job Description
- Developing and executing strategies to enhance customer satisfaction and loyalty.
- Leading and managing a team of customer service representatives and support specialists.
- Defining and monitoring key performance indicators (KPIs) for customer support operations (e.g., response time, resolution rate, CSAT).
- Implementing and optimizing customer support processes and workflows across various channels (phone, email, chat, social media).
- Utilizing customer feedback and data analytics to identify pain points and areas for improvement.
- Collaborating with product and engineering teams to address customer issues and enhance product usability.
- Developing and delivering training programs for customer support staff.
- Managing customer escalations and resolving complex customer issues.
- Creating and maintaining knowledge base articles and customer support resources.
- Staying updated on customer service best practices and emerging technologies.
- Championing a customer-first culture throughout the organization.
Customer Experience Manager
Posted 3 days ago
Job Viewed
Job Description
Key responsibilities include:
- Developing and implementing customer service policies and procedures to ensure a consistent and high-quality customer experience.
- Managing the day-to-day operations of the customer service department, including staffing, training, and performance management.
- Monitoring customer feedback channels (surveys, reviews, social media) and implementing action plans to address issues and improve satisfaction.
- Analyzing customer service data and metrics to identify trends, areas for improvement, and opportunities for growth.
- Training and coaching customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
- Resolving escalated customer complaints and complex issues with professionalism and efficiency.
- Collaborating with other departments (e.g., Sales, Marketing, Product Development) to ensure a cohesive customer experience across all touchpoints.
- Developing and implementing customer loyalty programs and initiatives to foster long-term customer relationships.
- Staying up-to-date with industry best practices and emerging trends in customer experience management.
- Reporting on key customer service performance indicators to senior management.
Customer Experience Manager
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and execute customer experience strategies to improve satisfaction and loyalty.
- Manage and mentor the customer service team, fostering a culture of service excellence.
- Analyze customer feedback data (surveys, reviews, support tickets) to identify trends and areas for improvement.
- Design and optimize customer journeys across all channels.
- Implement and manage customer feedback mechanisms and reporting.
- Collaborate with cross-functional teams to ensure a consistent and positive customer experience.
- Stay updated on industry best practices and emerging trends in CX.
- Manage budgets and resources for the customer experience department.
Customer Experience Manager
Posted 6 days ago
Job Viewed
Job Description
Customer Experience Manager
Posted 11 days ago
Job Viewed
Job Description
Customer Experience Manager
Posted 11 days ago
Job Viewed
Job Description
Customer Experience Manager
Posted 12 days ago
Job Viewed
Job Description
Responsibilities:
- Develop and execute comprehensive customer experience strategies aligned with business objectives.
- Oversee the daily operations of the customer support team, ensuring efficiency and high-quality service delivery.
- Train, coach, and mentor customer support representatives to foster professional growth and service excellence.
- Monitor customer feedback channels (surveys, reviews, social media) and implement improvements based on insights.
- Analyze customer interaction data to identify pain points and opportunities for service enhancement.
- Develop and maintain customer service policies, procedures, and performance metrics.
- Act as a key point of contact for escalated customer issues, resolving them effectively and empathetically.
- Collaborate with marketing, sales, and product teams to ensure a seamless customer journey across all touchpoints.
- Implement and manage customer loyalty programs and initiatives.
- Stay current with industry trends and best practices in customer experience management.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in customer service management or customer experience roles.
- Proven track record of developing and implementing successful customer experience strategies.
- Strong leadership, team management, and motivational skills.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in CRM systems and customer feedback tools.
- Analytical skills to interpret data and translate it into actionable insights.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- Deep understanding of customer service principles and techniques.
- Experience in (Specific Industry, e.g., Retail, Technology, Hospitality) is an advantage.
Be The First To Know
About the latest Customer experience manager Jobs in Bahrain !
Customer Experience Manager
Posted 13 days ago
Job Viewed
Job Description
Customer Experience Manager
Posted 14 days ago
Job Viewed
Job Description
Responsibilities:
- Develop and execute a comprehensive customer experience strategy.
- Map customer journeys and identify opportunities for enhancement at each stage.
- Analyze customer feedback from various channels (surveys, reviews, social media) to derive actionable insights.
- Implement initiatives to improve customer satisfaction, loyalty, and retention.
- Collaborate with product and marketing teams to ensure a customer-centric approach in all offerings.
- Train and coach customer-facing teams on best practices in customer service and experience.
- Monitor key customer experience metrics (NPS, CSAT, CES) and report on performance.
- Manage and optimize customer support processes and tools.
- Champion a customer-first culture throughout the organization.
- Stay updated on industry trends and best practices in customer experience management.
- Develop and manage customer loyalty programs.
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in customer experience, customer service management, or a similar role.
- Strong understanding of customer journey mapping, persona development, and feedback analysis.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Proficiency in customer experience management tools and analytics platforms.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to influence and collaborate effectively with cross-functional teams.
- Experience in developing and implementing customer loyalty programs.
- Data-driven approach to decision-making.
- Passion for delivering outstanding customer experiences.
Customer Experience Manager
Posted 14 days ago
Job Viewed
Job Description
Your responsibilities will include overseeing the daily operations of the customer service team, including performance management, training, and quality assurance. You will analyze customer feedback, identify trends, and implement improvements to our products, services, and support processes. This role requires developing and refining customer service protocols, scripts, and knowledge base content to empower the support team. You will collaborate with marketing, product development, and operations teams to ensure a cohesive customer experience. The Manager will also be responsible for managing customer service technology platforms, such as CRM and helpdesk software, to optimize efficiency and effectiveness. Experience in developing and executing customer loyalty programs and managing customer retention initiatives is a key aspect of this role.
The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, or a related field. A minimum of 5-7 years of experience in customer service management, with a proven track record of improving customer satisfaction metrics (CSAT, NPS), is required. Strong leadership, coaching, and team-building skills are essential. Excellent communication, problem-solving, and conflict-resolution abilities are paramount. Experience with CRM systems and helpdesk software is mandatory. Familiarity with e-commerce operations and digital customer engagement strategies is highly desirable. The ability to analyze data, derive actionable insights, and present findings to stakeholders is crucial. This hybrid role requires a commitment to being in the Isa Town, Southern, BH office for key team meetings, strategy sessions, and operational oversight, with flexibility for remote work during other periods.
We are looking for a passionate advocate for the customer, driven by a desire to create exceptional and memorable service interactions. Your leadership will inspire the team to go above and beyond, ensuring our client's reputation for outstanding customer care is upheld and enhanced.