286 Customer Experience Manager jobs in Bahrain
Customer Experience Manager
431 Madinat Hamad
BHD70000 Annually
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Posted today
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Job Description
Our client is a rapidly growing e-commerce company dedicated to providing exceptional customer experiences. We are seeking a motivated and strategic Customer Experience Manager to lead our customer support and success initiatives. This role is instrumental in shaping customer journeys, driving customer loyalty, and enhancing overall customer satisfaction. The ideal candidate will have a proven ability to develop and implement customer-centric strategies, manage support teams, and leverage data to identify areas for improvement. You will collaborate closely with product, marketing, and sales teams to ensure a seamless and positive experience for every customer. Responsibilities include:
- Developing and executing strategies to enhance customer satisfaction and loyalty.
- Leading and managing a team of customer service representatives and support specialists.
- Defining and monitoring key performance indicators (KPIs) for customer support operations (e.g., response time, resolution rate, CSAT).
- Implementing and optimizing customer support processes and workflows across various channels (phone, email, chat, social media).
- Utilizing customer feedback and data analytics to identify pain points and areas for improvement.
- Collaborating with product and engineering teams to address customer issues and enhance product usability.
- Developing and delivering training programs for customer support staff.
- Managing customer escalations and resolving complex customer issues.
- Creating and maintaining knowledge base articles and customer support resources.
- Staying updated on customer service best practices and emerging technologies.
- Championing a customer-first culture throughout the organization.
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0
Customer Experience Manager
901 Zallaq, Southern
BHD65000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Experience Manager to lead their support operations in Zallaq, Southern, BH . This critical role is responsible for shaping and enhancing the overall customer journey, ensuring exceptional service delivery and fostering strong customer relationships. The ideal candidate will have a deep understanding of customer service best practices, a passion for problem-solving, and the ability to motivate and manage a team of customer service professionals. You will be instrumental in developing and implementing strategies to improve customer satisfaction, reduce churn, and identify opportunities for service enhancement.
Key responsibilities include:
Key responsibilities include:
- Developing and implementing customer service policies and procedures to ensure a consistent and high-quality customer experience.
- Managing the day-to-day operations of the customer service department, including staffing, training, and performance management.
- Monitoring customer feedback channels (surveys, reviews, social media) and implementing action plans to address issues and improve satisfaction.
- Analyzing customer service data and metrics to identify trends, areas for improvement, and opportunities for growth.
- Training and coaching customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
- Resolving escalated customer complaints and complex issues with professionalism and efficiency.
- Collaborating with other departments (e.g., Sales, Marketing, Product Development) to ensure a cohesive customer experience across all touchpoints.
- Developing and implementing customer loyalty programs and initiatives to foster long-term customer relationships.
- Staying up-to-date with industry best practices and emerging trends in customer experience management.
- Reporting on key customer service performance indicators to senior management.
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1
Customer Experience Manager
903 Galali
BHD55000 Annually
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Posted 4 days ago
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We are looking for a dynamic and customer-focused Customer Experience Manager to oversee and enhance the customer journey for our growing services. This hybrid role, based out of our offices in Sitra, Capital, BH , requires a strategic thinker who can blend in-office collaboration with remote flexibility. You will be responsible for developing and implementing strategies that improve customer satisfaction, loyalty, and retention. This includes analyzing customer feedback, identifying pain points, and driving initiatives to create seamless and positive interactions across all touchpoints. You will lead a team of customer service professionals, providing training, coaching, and performance management to ensure they deliver exceptional service. Key responsibilities involve mapping the customer journey, implementing CX best practices, and leveraging technology to personalize customer interactions. You will collaborate closely with marketing, sales, and product development teams to ensure a unified customer approach. The ideal candidate possesses a strong understanding of customer relationship management (CRM) systems and analytics tools.
Key Responsibilities:
Key Responsibilities:
- Develop and execute customer experience strategies to improve satisfaction and loyalty.
- Manage and mentor the customer service team, fostering a culture of service excellence.
- Analyze customer feedback data (surveys, reviews, support tickets) to identify trends and areas for improvement.
- Design and optimize customer journeys across all channels.
- Implement and manage customer feedback mechanisms and reporting.
- Collaborate with cross-functional teams to ensure a consistent and positive customer experience.
- Stay updated on industry best practices and emerging trends in CX.
- Manage budgets and resources for the customer experience department.
This advertiser has chosen not to accept applicants from your region.
2
Customer Experience Manager
103 Saar, Northern
BHD75000 Annually
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Posted 6 days ago
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Job Description
Our client is seeking a dynamic and customer-centric Customer Experience Manager to lead their support operations in Saar, Northern, BH . This role is pivotal in shaping and enhancing the overall customer journey, ensuring consistent delivery of exceptional service across all touchpoints. You will be responsible for developing and implementing customer experience strategies, analyzing customer feedback, and identifying areas for improvement. Key duties include managing the customer support team, setting performance metrics, and ensuring adherence to service level agreements (SLAs). You will also collaborate with various departments to advocate for the customer and drive initiatives that improve customer satisfaction and loyalty. The ideal candidate will have a proven track record in customer service management, with extensive experience in developing and executing customer experience programs. Strong analytical skills, coupled with the ability to interpret data and translate insights into actionable plans, are essential. Excellent leadership, communication, and interpersonal skills are crucial for motivating the support team and fostering strong relationships with internal and external stakeholders. This role requires a deep understanding of customer service best practices and a passion for delivering outstanding support. As this is a hybrid role, you will be expected to be on-site for key meetings and team collaborations, while also leveraging remote capabilities for ongoing management and communication. Our client is committed to providing a positive and supportive work environment, offering opportunities for professional growth and development within a fast-paced industry.
This advertiser has chosen not to accept applicants from your region.
3
Customer Experience Manager
450 Jaww, Southern
BHD75000 Annually
WhatJobs
Posted 11 days ago
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Job Description
Our client is looking for a dynamic and customer-focused Customer Experience Manager to lead and enhance their customer service operations. This hybrid role allows for a balance of in-office collaboration and remote work flexibility. You will be responsible for developing and implementing strategies to improve the overall customer journey, ensuring exceptional service delivery at every touchpoint. This includes managing a team of customer service representatives, providing training and coaching, setting performance metrics, and analyzing customer feedback to identify areas for improvement. You will collaborate with cross-functional teams, including marketing, sales, and product development, to advocate for the customer and drive customer-centric initiatives across the organization. Key responsibilities include designing and optimizing customer service processes, implementing new technologies or tools to enhance efficiency and customer satisfaction, and resolving escalated customer complaints. The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field, with at least 5 years of experience in customer service management or a similar role. Proven experience in team leadership, performance management, and customer journey mapping is essential. Strong analytical skills, excellent communication and interpersonal abilities, and a passion for delivering outstanding customer experiences are required. You should be adept at using CRM systems and customer service software. This role is critical in shaping our client's reputation and fostering long-term customer loyalty in Muharraq, Muharraq, BH .
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4
Customer Experience Manager
30020 Jaww, Southern
BHD95000 Annually
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Posted 11 days ago
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Job Description
Our client is seeking a passionate and strategic Customer Experience Manager to lead initiatives aimed at enhancing customer satisfaction and loyalty within their organization based in **Muharraq, Muharraq, BH**. This role is critical in shaping and delivering exceptional customer journeys across all touchpoints. You will be responsible for developing and implementing customer experience strategies, analyzing customer feedback, and driving improvements in service delivery. The ideal candidate will possess a deep understanding of customer relationship management (CRM), service design principles, and customer journey mapping. A proven ability to lead cross-functional teams and champion customer-centricity throughout the organization is essential. Responsibilities include overseeing customer support operations, managing customer feedback channels (surveys, reviews, social media), identifying areas for improvement, and implementing solutions to enhance the overall customer experience. You will collaborate with marketing, product development, and sales teams to ensure a cohesive and positive customer interaction. A Bachelor's degree in Business Administration, Marketing, or a related field is required. A minimum of 5 years of experience in customer experience, customer service management, or a related field is necessary. Experience with CRM software and customer feedback platforms is highly desirable. Excellent leadership, communication, problem-solving, and analytical skills are paramount. This hybrid role requires a commitment to on-site collaboration in **Muharraq, Muharraq, BH** for key team meetings and strategic sessions, with the flexibility for remote work on other days. We offer a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on customer satisfaction and business growth.
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5
Customer Experience Manager
300 Al Malikiyah, Northern
BHD5000 Annually
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Posted 12 days ago
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Job Description
Our client is seeking a highly motivated and customer-centric Customer Experience Manager to lead their support operations. This on-site role is pivotal in ensuring that every customer interaction is positive and contributes to building lasting relationships. You will be responsible for defining and implementing strategies that enhance the overall customer journey, from initial contact through to post-purchase support. This position demands strong leadership, strategic thinking, and a deep understanding of customer service best practices.
Responsibilities:
Responsibilities:
- Develop and execute comprehensive customer experience strategies aligned with business objectives.
- Oversee the daily operations of the customer support team, ensuring efficiency and high-quality service delivery.
- Train, coach, and mentor customer support representatives to foster professional growth and service excellence.
- Monitor customer feedback channels (surveys, reviews, social media) and implement improvements based on insights.
- Analyze customer interaction data to identify pain points and opportunities for service enhancement.
- Develop and maintain customer service policies, procedures, and performance metrics.
- Act as a key point of contact for escalated customer issues, resolving them effectively and empathetically.
- Collaborate with marketing, sales, and product teams to ensure a seamless customer journey across all touchpoints.
- Implement and manage customer loyalty programs and initiatives.
- Stay current with industry trends and best practices in customer experience management.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in customer service management or customer experience roles.
- Proven track record of developing and implementing successful customer experience strategies.
- Strong leadership, team management, and motivational skills.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in CRM systems and customer feedback tools.
- Analytical skills to interpret data and translate it into actionable insights.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- Deep understanding of customer service principles and techniques.
- Experience in (Specific Industry, e.g., Retail, Technology, Hospitality) is an advantage.
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6
Customer Experience Manager
511,702 Askar, Southern
BHD75000 Annually
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Posted 13 days ago
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Our client is looking for an exceptional and customer-focused Customer Experience Manager to join their fully remote team. This role is pivotal in shaping and enhancing the overall customer journey, ensuring high levels of satisfaction and loyalty. You will be responsible for developing and implementing strategies that improve customer engagement, retention, and advocacy. Key duties include analyzing customer feedback from various channels, identifying pain points, and recommending actionable improvements to products, services, and support processes. You will collaborate closely with marketing, sales, product development, and customer support teams to ensure a consistent and positive customer experience across all touchpoints. This position requires a deep understanding of customer journey mapping, user experience (UX) principles, and data analysis to drive insights and inform decision-making. You will design and oversee customer research initiatives, conduct A/B testing on customer-facing initiatives, and manage customer feedback platforms. The ideal candidate will possess strong leadership, communication, and analytical skills, with a proven ability to manage complex projects and influence cross-functional teams in a remote setting. A passion for understanding customer needs and a strategic mindset to translate those needs into tangible improvements are essential. If you are dedicated to creating exceptional customer experiences and thrive in a remote work environment, we invite you to apply and contribute to our client's success.
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7
Customer Experience Manager
245 Bilad Al Qadeem, Capital
BHD3500 Annually
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Posted 14 days ago
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Job Description
Our client is seeking a passionate and results-driven Customer Experience Manager to elevate their customer interaction strategies. This role is instrumental in designing and implementing initiatives that foster exceptional customer journeys, enhance satisfaction, and build lasting loyalty. You will be responsible for analyzing customer feedback, identifying areas for improvement, and developing proactive solutions to address pain points. Collaborating with cross-functional teams, including marketing, sales, and product development, will be key to ensuring a cohesive and positive customer experience across all touchpoints. The ideal candidate will possess a strategic mindset, strong analytical skills, and a deep understanding of customer behavior. This is an outstanding opportunity to lead impactful change and shape the future of customer engagement for a forward-thinking organization.
Responsibilities:
Responsibilities:
- Develop and execute a comprehensive customer experience strategy.
- Map customer journeys and identify opportunities for enhancement at each stage.
- Analyze customer feedback from various channels (surveys, reviews, social media) to derive actionable insights.
- Implement initiatives to improve customer satisfaction, loyalty, and retention.
- Collaborate with product and marketing teams to ensure a customer-centric approach in all offerings.
- Train and coach customer-facing teams on best practices in customer service and experience.
- Monitor key customer experience metrics (NPS, CSAT, CES) and report on performance.
- Manage and optimize customer support processes and tools.
- Champion a customer-first culture throughout the organization.
- Stay updated on industry trends and best practices in customer experience management.
- Develop and manage customer loyalty programs.
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in customer experience, customer service management, or a similar role.
- Strong understanding of customer journey mapping, persona development, and feedback analysis.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Proficiency in customer experience management tools and analytics platforms.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to influence and collaborate effectively with cross-functional teams.
- Experience in developing and implementing customer loyalty programs.
- Data-driven approach to decision-making.
- Passion for delivering outstanding customer experiences.
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8
Customer Experience Manager
3210 Isa Town, Northern
BHD85000 Annually
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Posted 14 days ago
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Job Description
Our client is a fast-growing e-commerce platform dedicated to delivering exceptional experiences to its customers. We are seeking an innovative and results-oriented Customer Experience Manager to lead our customer service and support operations in Isa Town, Southern, BH . This hybrid role is pivotal in shaping and enhancing every touchpoint of the customer journey, from initial inquiry to post-purchase support. You will be responsible for developing strategies that foster customer loyalty, drive satisfaction, and ensure seamless issue resolution across multiple channels.
Your responsibilities will include overseeing the daily operations of the customer service team, including performance management, training, and quality assurance. You will analyze customer feedback, identify trends, and implement improvements to our products, services, and support processes. This role requires developing and refining customer service protocols, scripts, and knowledge base content to empower the support team. You will collaborate with marketing, product development, and operations teams to ensure a cohesive customer experience. The Manager will also be responsible for managing customer service technology platforms, such as CRM and helpdesk software, to optimize efficiency and effectiveness. Experience in developing and executing customer loyalty programs and managing customer retention initiatives is a key aspect of this role.
The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, or a related field. A minimum of 5-7 years of experience in customer service management, with a proven track record of improving customer satisfaction metrics (CSAT, NPS), is required. Strong leadership, coaching, and team-building skills are essential. Excellent communication, problem-solving, and conflict-resolution abilities are paramount. Experience with CRM systems and helpdesk software is mandatory. Familiarity with e-commerce operations and digital customer engagement strategies is highly desirable. The ability to analyze data, derive actionable insights, and present findings to stakeholders is crucial. This hybrid role requires a commitment to being in the Isa Town, Southern, BH office for key team meetings, strategy sessions, and operational oversight, with flexibility for remote work during other periods.
We are looking for a passionate advocate for the customer, driven by a desire to create exceptional and memorable service interactions. Your leadership will inspire the team to go above and beyond, ensuring our client's reputation for outstanding customer care is upheld and enhanced.
Your responsibilities will include overseeing the daily operations of the customer service team, including performance management, training, and quality assurance. You will analyze customer feedback, identify trends, and implement improvements to our products, services, and support processes. This role requires developing and refining customer service protocols, scripts, and knowledge base content to empower the support team. You will collaborate with marketing, product development, and operations teams to ensure a cohesive customer experience. The Manager will also be responsible for managing customer service technology platforms, such as CRM and helpdesk software, to optimize efficiency and effectiveness. Experience in developing and executing customer loyalty programs and managing customer retention initiatives is a key aspect of this role.
The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, or a related field. A minimum of 5-7 years of experience in customer service management, with a proven track record of improving customer satisfaction metrics (CSAT, NPS), is required. Strong leadership, coaching, and team-building skills are essential. Excellent communication, problem-solving, and conflict-resolution abilities are paramount. Experience with CRM systems and helpdesk software is mandatory. Familiarity with e-commerce operations and digital customer engagement strategies is highly desirable. The ability to analyze data, derive actionable insights, and present findings to stakeholders is crucial. This hybrid role requires a commitment to being in the Isa Town, Southern, BH office for key team meetings, strategy sessions, and operational oversight, with flexibility for remote work during other periods.
We are looking for a passionate advocate for the customer, driven by a desire to create exceptional and memorable service interactions. Your leadership will inspire the team to go above and beyond, ensuring our client's reputation for outstanding customer care is upheld and enhanced.
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