1 658 Customer Feedback jobs in Bahrain

• Provide timely and quality technical support to customers in the Middle East and Africa region.
• Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
• Deliver customer-centric solutions with close coordination with functional experts.
• Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
• Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
• Handle core service functions like warranty, service notes, and service information.
• Case tracking and KPI management.
• Provide remote support to customers and internal service engineers for first line support.
• Execute and maintain secure remote service infrastructure.
• Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
• Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
• Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
• Passion for customer support.
• Listening skills with a can-do attitude.
• Good coordination and interpersonal skills.
• Effective team player with a proactive approach to all situations.
• Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Proven experience in problem-solving with high morality of the customer.

Join to apply for the Customer Support Engineer role at Yokogawa

Join to apply for the Customer Support Engineer role at Yokogawa

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

• Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
• Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
• Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
• Execution and maintenance of secure remote service infrastructure.
• Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
  
  

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
• Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
• Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
  
  

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Past Proven experience in problem solving with high morality of the customer
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Automation Machinery Manufacturing

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• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Troubleshoot and resolve customer issues related to products and services.
• Provide accurate product information and guidance to customers.
• Process customer orders, returns, and exchanges.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a high level of customer satisfaction.
• Identify opportunities to improve customer service processes.
• Collaborate with team members to share best practices.
• Follow company policies and procedures.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone, email, and chat communication skills.
• Excellent listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM systems and customer service software.
• Patience and empathy when dealing with customers.
• Team player with a positive attitude.

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide technical assistance and guidance on product usage.
• Troubleshoot and diagnose customer problems effectively.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate teams for resolution.
• Maintain a high level of customer satisfaction through efficient and courteous service.
• Identify trends in customer issues and provide feedback for product improvement.
• Adhere to company policies, procedures, and service level agreements.
• Continuously update knowledge of products and services.
• Contribute to a positive and collaborative remote team environment.

• Proven experience in customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Technical aptitude and ability to learn new products quickly.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues promptly.
• Provide information about products and services.
• Escalate complex issues to appropriate departments.
• Maintain accurate customer records and interaction logs.
• Gather customer feedback and identify areas for improvement.
• Contribute to the creation of support documentation.

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and de-escalation abilities.
• Proficiency in customer relationship management (CRM) software.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent required; associate's degree preferred.

• Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, and chat.
• Provide technical support and guidance to customers on product usage.
• Document customer interactions and feedback accurately in the CRM system.
• Identify and escalate complex issues to appropriate departments for resolution.
• Contribute to the development of customer support knowledge base articles and FAQs.
• Follow communication guidelines and company policies to ensure customer satisfaction.
• Gather customer feedback and relay it to relevant teams for product improvement.
• Assist in training new customer support team members.
• Manage and resolve customer complaints with empathy and professionalism.
• Proactively identify potential customer issues and offer solutions.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric approach.
• Ability to work independently and as part of a team.
• Familiarity with (Specific Product/Service Industry) is a plus.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical support and troubleshoot issues for customers.
• Guide customers through product features, services, and troubleshooting steps.
• Process customer requests, orders, and account updates accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate priority issues to appropriate departments.
• Maintain a high level of customer satisfaction and loyalty.
• Contribute to the development of FAQ pages and support documentation.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
• Gather customer feedback and provide insights for product and service improvements.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 2 years of experience in customer service or technical support.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in using CRM software and customer support ticketing systems.
• Ability to multitask and manage time effectively in a remote environment.
• Patient and empathetic demeanor with a customer-centric approach.
• Adaptability and willingness to learn new products and processes.
• Comfortable working independently with minimal supervision.

• Provide timely and professional customer support via phone, email, and chat.
• Troubleshoot and resolve customer inquiries and technical issues.
• Educate customers on product features and benefits.
• Process customer orders, returns, and exchanges.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain accurate customer records and interactions in the CRM system.
• Gather customer feedback and report on trends.
• Adhere to company policies and procedures.
• Strive to achieve customer satisfaction and loyalty.
• Participate in ongoing training to enhance product knowledge and support skills.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and active listening abilities.
• Proficiency in using customer support software and CRM systems.
• Ability to multitask and manage time effectively.
• Patient and empathetic approach to customer interactions.
• Ability to work effectively in a team-oriented environment.