2 508 Customer Focused Professionals jobs in Bahrain
Customer Success Executive
BHD4000 - BHD6000 Y
AMAN Powered by Themis
Posted today
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Job Description
About Themis
Themis is a certified B Corporation technology start-up that works with clients to identify and manage their specific financial crime risks, by providing innovative solutions to detect any links to criminality.
Our goal is to reduce the global impacts of financial crime. Financial crime is a very real and evolving problem. It has been described as "an issue of international security". Not only is the scale of illicit activity in the trillions of £s, but the impact on all of our businesses, the economy and society is profound.
Our award-winning technology platform helps organisations understand these strategic threats through an ESG and socio-economic lens and protects their customers, staff, suppliers and shareholders from criminal attacks or association. In this way, we are fuelling sustainable change in the public and private sectors.
Impact
Themis is a socially responsible, purpose-driven business that works to meet the highest standards of verified social and business performance, public transparency, and legal accountability to balance profit and purpose.
Themis is a certified B Corporation and we were named a 2022 'Best for the World' B Corp in recognition of our exceptional positive impact on Governance.
The positive impact of Themis is multiplied by the Themis Foundation that directs and raises additional funds to support the victims of underlying predicate crimes.
As a Signatory of the United Nations Global Compact, we are proud to be part of a global network of over 9,500 companies and 3,000 non-business participants that are committed to building a sustainable future. Our business is fully aligned with the UN Global Compact principles, and the objectives of the UN Sustainable Development Goals lie at the heart of everything we do.
Job purpose:
To support the success and satisfaction of Themis' clients by helping them adopt, utilise and gain value from the compliance collaboration platform. The Customer Success Executive plays a key role in onboarding new users, providing product guidance, resolving issues and building trusted relationships — ultimately contributing to customer retention and long-term growth.
The Customer Success Team are responsible for our customer KPIs (including Net Promoter Scores, longevity, cross-selling and repeat orders).
You will be self-motivated, always wanting to learn, a team player and be able to manage change in your stride. The Customer Success Executive will work closely with our Marketing and Business Development teams as well as across the four 'Is'.
Overall, as a member of the Customer Success Team, you will have:
- A genuine interest in financial crime and its effects worldwide.
- Excellent general technical skills.
- A natural customer centric focus and interest to understand their needs and challenges.
- Strong written and verbal communication skills
Responsibilities:
Themis Customer Success function is the primary relationship holder and escalation points for existing Themis clients. The aim of this function is to develop long-standing, sticky relationships, where our clients trust us and feel the value they get out of Themis. The Customer Success Team also promotes customer loyalty and ownership across existing clients (both at a corporate and individual level).
Specific responsibilities include:
- Build and sustain strong, long-term relationships with stakeholders across customer organisations.
- Serve as the primary point of contact for all customer issues — ensuring timely resolution and high satisfaction.
- Help onboard new clients, working on enablement projects and adoption strategies.
- Train and educate users on the platform feature.
- Monitor customer health metrics and signals (usage activity, satisfaction) to identify risks and opportunities.
Experience required:
- 1-2 experience in customer-facing role (ideally in SaaS or tech platform but not essential).
- Strong communication, data-driven mindset and ability to work cross-functionally.
- Comfortable operating in a startup environment characterised as fast paced and collaborative.
- Familiarity with Governance Risk and Compliance ('GRC') is a big bonus.
Skills required:
- Excellent verbal and written communication.
- Ability to interpret client data to identify risks and opportunities.
- Organised and detail-oriented — able to manage multiple accounts and timelines.
- Proactive follow-ups, meeting scheduling and client milestone tracking.
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0
Customer Success Manager
701 Muharraq, Muharraq
BHD30 Hourly
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Posted today
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Job Description
Our client is seeking a proactive and relationship-driven Customer Success Manager to join their growing team. This hybrid role, based in Muharraq, Muharraq, BH , focuses on ensuring clients achieve their desired outcomes while using our client's products and services. You will be responsible for onboarding new clients, driving adoption, providing ongoing support, and identifying opportunities for expansion. Building strong, long-term relationships is at the core of this position. The ideal candidate possesses excellent communication skills, a deep understanding of customer needs, and a passion for helping clients succeed. This role offers a dynamic blend of on-site collaboration and remote flexibility.
Responsibilities:
Candidates should have 3-5 years of experience in a customer-facing role, such as account management, customer success, or client services, preferably in a SaaS or technology environment. A strong understanding of customer relationship management (CRM) principles is essential. Excellent interpersonal, communication, and presentation skills are required. The ability to understand client business needs and translate them into actionable strategies is key. Experience working in a hybrid model is a plus.
Responsibilities:
- Manage a portfolio of client accounts, serving as their primary point of contact.
- Develop and execute success plans tailored to each client's unique goals and objectives.
- Onboard new clients, ensuring a smooth and effective transition.
- Drive product adoption and usage through proactive engagement and education.
- Monitor client health and identify potential risks or churn indicators.
- Conduct regular check-ins and business reviews with clients.
- Identify opportunities for upselling and cross-selling relevant products or services.
- Gather client feedback and communicate insights to internal product and sales teams.
- Resolve client issues and escalate complex problems to appropriate departments.
- Contribute to the development of customer success best practices and resources.
- Track key customer success metrics and report on account status.
- Foster strong, lasting relationships with key stakeholders within client organizations.
Candidates should have 3-5 years of experience in a customer-facing role, such as account management, customer success, or client services, preferably in a SaaS or technology environment. A strong understanding of customer relationship management (CRM) principles is essential. Excellent interpersonal, communication, and presentation skills are required. The ability to understand client business needs and translate them into actionable strategies is key. Experience working in a hybrid model is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Customer Success Manager
933003 Zallaq, Southern
BHD85000 Annually
WhatJobs
Posted today
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Job Description
Our client is a rapidly growing SaaS company that is transforming the way businesses manage their operations. We are seeking a dedicated and experienced Customer Success Manager to build strong, long-lasting relationships with our key clients. This is an office-based role where you will be the primary point of contact for a portfolio of accounts, ensuring they maximize the value of our platform.
Responsibilities:
Qualifications:
This is an exciting opportunity to join a forward-thinking company and play a crucial role in our customers' success. The role is located in **Zallaq, Southern, BH**, and requires full-time, on-site presence.
Responsibilities:
- Develop and execute proactive strategies to drive customer adoption, retention, and expansion.
- Conduct regular business reviews with clients to understand their goals, challenges, and key performance indicators.
- Educate customers on new features, best practices, and strategic use cases of our platform.
- Identify opportunities for upselling and cross-selling based on customer needs and business objectives.
- Act as a liaison between customers and internal teams (sales, product, engineering) to address feedback and resolve issues.
- Monitor customer health scores and proactively intervene to mitigate churn risk.
- Onboard new clients, ensuring a smooth and successful transition to the platform.
- Gather customer feedback and contribute to product roadmap planning.
- Build strong executive-level relationships within client organizations.
- Achieve and exceed customer retention and growth targets.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 4 years of experience in customer success, account management, or a client-facing role, preferably in a SaaS environment.
- Proven ability to manage a portfolio of clients and drive measurable results.
- Exceptional communication, presentation, and interpersonal skills.
- Strong understanding of customer relationship management (CRM) principles and best practices.
- Excellent problem-solving and negotiation skills.
- Ability to understand customer business needs and translate them into solutions.
- Proactive, organized, and detail-oriented.
- Experience working with data analytics and reporting tools.
- Passion for customer advocacy and delivering exceptional service.
This is an exciting opportunity to join a forward-thinking company and play a crucial role in our customers' success. The role is located in **Zallaq, Southern, BH**, and requires full-time, on-site presence.
This advertiser has chosen not to accept applicants from your region.
2
Customer Success Manager
23456 Zallaq, Southern
BHD75000 Annually
WhatJobs
Posted today
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Job Description
Our client, a growing SaaS company, is seeking a proactive and client-focused Customer Success Manager to join their team in the Zallaq, Southern, BH area. This hybrid role requires a dedicated individual who can build and maintain strong relationships with clients, ensuring they maximize the value they derive from our client's platform. You will be responsible for onboarding new customers, providing ongoing support, driving product adoption, and identifying opportunities for upselling or cross-selling. The ideal candidate will have a deep understanding of customer needs, excellent communication and problem-solving skills, and a passion for client advocacy. You will act as the primary point of contact for a portfolio of clients, proactively engaging with them to understand their business objectives and align our client's solutions accordingly. This role involves both remote engagement and periodic on-site meetings with clients or the local office.
Responsibilities:
Responsibilities:
- Manage a portfolio of client accounts, building and nurturing strong, long-term relationships.
- Onboard new customers, guiding them through initial setup and product integration.
- Proactively engage with clients to ensure they are achieving their desired outcomes with the platform.
- Monitor client health metrics and identify at-risk accounts for proactive intervention.
- Conduct regular business reviews with clients to discuss progress and identify opportunities.
- Drive product adoption and user engagement within client organizations.
- Identify and pursue opportunities for account growth (upselling and cross-selling).
- Serve as a key liaison between clients and internal teams (support, product, sales).
- Gather customer feedback and advocate for client needs within the organization.
- Resolve client issues and escalations efficiently and effectively.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of SaaS products and the software industry.
- Experience with CRM software (e.g., Salesforce) and Customer Success platforms.
- Proactive problem-solving skills and ability to manage multiple priorities.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
3
Customer Success Manager
1003 Manama, Capital
BHD65000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and customer-focused Customer Success Manager to join their thriving team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they achieve their desired outcomes while using our client's products and services. You will build strong, long-lasting relationships, understand client needs, and proactively identify opportunities for them to maximize value. This is an on-site position, requiring your presence in the office to foster close collaboration with internal teams and provide unparalleled support to clients.
Key responsibilities include onboarding new clients, conducting regular check-ins, and providing ongoing support and training. You will act as the voice of the customer internally, relaying feedback to product, sales, and marketing teams to drive improvements. Success in this role requires excellent communication, problem-solving, and interpersonal skills. You should be adept at identifying potential issues before they arise and developing effective solutions. A deep understanding of customer service principles and a passion for client satisfaction are essential.
The ideal candidate will possess a strong understanding of the client's industry and business objectives, enabling you to provide strategic guidance. You should be comfortable managing multiple client accounts simultaneously, prioritizing tasks effectively, and maintaining detailed records of client interactions. Experience with CRM software and customer success platforms is highly desirable. Your goal will be to ensure high levels of client retention, satisfaction, and ultimately, growth within your assigned accounts.
Qualifications:
Key responsibilities include onboarding new clients, conducting regular check-ins, and providing ongoing support and training. You will act as the voice of the customer internally, relaying feedback to product, sales, and marketing teams to drive improvements. Success in this role requires excellent communication, problem-solving, and interpersonal skills. You should be adept at identifying potential issues before they arise and developing effective solutions. A deep understanding of customer service principles and a passion for client satisfaction are essential.
The ideal candidate will possess a strong understanding of the client's industry and business objectives, enabling you to provide strategic guidance. You should be comfortable managing multiple client accounts simultaneously, prioritizing tasks effectively, and maintaining detailed records of client interactions. Experience with CRM software and customer success platforms is highly desirable. Your goal will be to ensure high levels of client retention, satisfaction, and ultimately, growth within your assigned accounts.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer success, account management, or a related client-facing role.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer support tools.
- Strong problem-solving abilities and a proactive approach to client issues.
- Ability to work collaboratively within a team and on-site at our **Manama, Capital, BH** office.
- A genuine passion for delivering exceptional customer experiences.
This advertiser has chosen not to accept applicants from your region.
4
Customer Success Manager
220 Manama, Capital
BHD65000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a proactive and customer-focused Customer Success Manager to join their team. This role will be a fully remote position, allowing you to connect with and support clients from anywhere. As a Customer Success Manager, your primary goal is to ensure that our client's customers achieve their desired outcomes while using their products and services. You will build strong relationships with a portfolio of clients, acting as their trusted advisor and advocate. Key responsibilities include onboarding new customers, driving product adoption, identifying upsell and cross-sell opportunities, and proactively addressing any potential issues to ensure high retention rates and customer satisfaction. You will conduct regular check-ins, provide training and support, and gather customer feedback to inform product development and service improvements. The ideal candidate possesses excellent communication, interpersonal, and problem-solving skills, with a genuine passion for helping customers succeed. You should be adept at managing multiple client accounts simultaneously, prioritizing tasks, and working independently in a remote setting. A bachelor's degree in Business, Marketing, Communications, or a related field is preferred. At least 3-5 years of experience in customer success, account management, or a similar client-facing role is required. Experience with CRM software and customer support platforms is beneficial. This is a great opportunity to make a tangible impact on customer satisfaction and loyalty within a supportive, remote work environment.
This advertiser has chosen not to accept applicants from your region.
5
Customer Success Manager
BH-234 Saar, Northern
BHD65000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Success Manager to join their fully remote support team. In this crucial role, you will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our client's products and services. Your mission is to build strong, long-lasting relationships, drive product adoption, and proactively address any potential issues. The ideal candidate will possess exceptional communication, interpersonal, and problem-solving skills. You should have a deep understanding of customer service best practices and a passion for helping others succeed. Responsibilities include onboarding new clients, providing ongoing support and training, conducting regular check-ins, and gathering customer feedback. You will also be responsible for identifying upsell and cross-sell opportunities and collaborating with sales and product teams to advocate for customer needs. A background in a customer-facing role, preferably in a SaaS or technology environment, is highly desirable. This role requires a proactive approach, strong organizational skills, and the ability to manage multiple client accounts simultaneously. Working remotely, you will leverage various communication tools to stay connected with clients and internal teams. This is an exciting opportunity to make a real difference in customer satisfaction and retention, contributing to the success of our client's business and impacting customers in the vicinity of Saar, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
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6
Customer Success Manager
BH11 3AX Jaww, Southern
BHD65000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a proactive and customer-centric Customer Success Manager to join their vibrant, fully remote team. This role is dedicated to ensuring our clients achieve maximum value from our products and services. You will be the primary point of contact for a portfolio of clients, building strong relationships, understanding their business objectives, and guiding them towards successful outcomes. Your responsibilities will include onboarding new clients, providing ongoing support, identifying opportunities for upselling or cross-selling, and proactively addressing any potential issues to ensure high retention rates. The ideal candidate possesses excellent communication, problem-solving, and interpersonal skills, with a passion for helping customers succeed. Experience with CRM software and customer success platforms is highly desirable. You should be adept at analyzing customer data to identify trends and opportunities for improvement in the customer journey. This position requires a self-starter who can manage their time effectively and thrive in a remote work environment. A deep understanding of our client's offerings and the ability to translate technical features into business benefits for clients are crucial. We are looking for an individual who is empathetic, proactive, and committed to delivering an exceptional customer experience. Opportunities for professional growth and development within a supportive team are abundant. Join us and play a pivotal role in fostering long-term client loyalty and satisfaction.
Responsibilities:
Responsibilities:
- Manage a portfolio of client accounts, building strong relationships.
- Oversee the client onboarding process to ensure smooth integration.
- Proactively engage with clients to understand their goals and challenges.
- Monitor customer health and identify potential churn risks.
- Develop strategies to drive customer adoption and product utilization.
- Identify opportunities for account growth (upselling and cross-selling).
- Act as a liaison between clients and internal teams (sales, support, product).
- Address client inquiries and resolve issues promptly and effectively.
- Conduct regular business reviews with clients.
- Gather customer feedback to inform product development and service improvements.
- Proven experience in Customer Success, Account Management, or a similar client-facing role.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving and analytical abilities.
- Experience with CRM software (e.g., Salesforce) and customer success platforms.
- Ability to understand customer needs and translate them into solutions.
- Proactive and results-oriented mindset.
- Ability to manage multiple accounts and prioritize effectively.
- Experience working in a remote environment.
- Bachelor's degree in Business, Marketing, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
7
Customer Success Manager
25678 Al Jasra
BHD60000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a proactive and client-focused Customer Success Manager to join their team in Isa Town, Southern, BH . This hybrid role is designed for an individual passionate about building strong, long-term relationships with clients, ensuring they derive maximum value from our products and services. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing engagement, while proactively identifying opportunities for upselling and cross-selling. Your commitment to client satisfaction will be key to driving retention and advocacy.
Key Responsibilities:
Key Responsibilities:
- Onboard new clients, ensuring a smooth and successful implementation of our products/services.
- Develop and maintain strong relationships with a portfolio of key clients, acting as their primary point of contact.
- Proactively monitor client health and engagement, identifying potential risks and addressing them promptly.
- Educate clients on product features and best practices to maximize their value realization.
- Conduct regular check-ins and business reviews with clients to assess their needs and identify opportunities.
- Drive product adoption and usage across client accounts, ensuring clients achieve their desired outcomes.
- Identify opportunities for upselling and cross-selling based on client needs and business objectives.
- Gather client feedback and relay it to product, sales, and marketing teams to inform improvements.
- Resolve client issues and escalations efficiently, collaborating with internal teams as needed.
- Develop success plans tailored to each client's unique goals and objectives.
- Track and report on key customer success metrics, including retention rates, churn, and customer satisfaction.
- Contribute to the development of customer success playbooks and resources.
- Act as an advocate for clients internally, ensuring their voice is heard.
- Foster a positive client experience that leads to high retention and customer advocacy.
- Stay updated on industry trends and best practices in customer success management.
- Bachelor's degree in Business, Communications, or a related field.
- Proven experience in customer success, account management, or a client-facing role, with at least 3 years of experience.
- Excellent communication, interpersonal, and presentation skills.
- Strong ability to build rapport and trust with clients.
- Demonstrated success in managing client relationships and driving retention.
- Proficiency with CRM software and customer success platforms.
- Problem-solving skills with a proactive and solutions-oriented approach.
- Ability to understand client needs and translate them into actionable strategies.
- Experience in conducting client meetings and business reviews.
- Strong organizational and time management skills.
- Familiarity with (Specific Industry - e.g., SaaS, Technology) is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Customer Success Manager
235, Seef Seef, Capital
BHD70000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a proactive and client-focused Customer Success Manager to join their growing team. This hybrid role offers a blend of remote flexibility and in-office collaboration, based in the vibrant area of Seef, Capital, BH . As a Customer Success Manager, you will be instrumental in building and nurturing strong relationships with our client's customer base, ensuring they derive maximum value from their products and services. You will serve as a trusted advisor, understanding customer goals and challenges, and proactively guiding them towards success. This involves onboarding new clients, providing ongoing support, identifying opportunities for upselling and cross-selling, and advocating for customer needs within the organization. The ideal candidate will have a proven track record in account management, a strong understanding of customer lifecycle management, and exceptional communication and interpersonal skills.
Key Responsibilities:
This position requires a strategic thinker with a passion for client advocacy and a commitment to delivering outstanding results. If you are adept at managing relationships and driving value, this hybrid opportunity in Seef, Capital, BH could be the perfect fit for your career growth.
Key Responsibilities:
- Develop and maintain strong, long-term relationships with a portfolio of clients.
- Onboard new customers, ensuring a smooth and successful integration with our client's offerings.
- Monitor customer health and proactively identify and address potential churn risks.
- Conduct regular business reviews with clients to assess progress towards their goals and identify areas for improvement.
- Educate clients on new features and best practices to maximize product adoption and value.
- Identify opportunities for expansion within existing accounts (upselling and cross-selling).
- Serve as the primary point of contact for client escalations and ensure timely resolution.
- Gather customer feedback and insights to inform product development and service improvements.
- Collaborate with Sales, Marketing, and Product teams to ensure a cohesive customer experience.
- Achieve and exceed customer retention and satisfaction targets.
This position requires a strategic thinker with a passion for client advocacy and a commitment to delivering outstanding results. If you are adept at managing relationships and driving value, this hybrid opportunity in Seef, Capital, BH could be the perfect fit for your career growth.
This advertiser has chosen not to accept applicants from your region.
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