1 714 Customer Focused Professionals jobs in Bahrain
CUSTOMER SUCCESS MANAGER
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A leading Real Estate Developer in the Kingdom Of Bahrain seeks to employ a Head of Sales (Manager) The primary objective includes creating and executing a marketing plan designed to attract the attention and interest of Clients and guide them through the decision process and lead to the Sales & Lease . The position calls for skills in market research, traditional marketing, social media management, leasing, customer care, record keeping, relationship management and financial management.
Responsibilities:
- Lead and motivate a team of sales professionals to achieve sales targets.
- Identify and pursue new business opportunities.
- Build and maintain strong relationships with clients and partners.
- Analyze market trends and identify emerging opportunities.
- Recruit, train, and develop a high-performing sales team.
- Develop and implement effective sales strategies and plans.
- Monitor and evaluate team performance and provide coaching and feedback.
- Develop effective pricing strategies to maximize revenue.
- Forecast sales and revenue targets.
- Manage and track the sales pipeline.
- Utilize CRM software to manage customer relationships and sales activities.
Qualification & Experience:
- Experience in strategic planning and execution of real estate investment sales and marketing with proven knowledge of structuring sales quota goals and meeting revenue expectations.
- Bachelor degree in a business related field, preferably Commercial Property, Marketing or Investments.
- Minimum of 5-7 years Bahrain real estate industry experience in a sales/marketing role
- High computer literacy, professional written and verbal communication and interpersonal skills, with proven attention to detail.
Job Types: Full-time, Permanent
Customer Success Manager
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Customer Success Manager
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Key responsibilities include onboarding new clients, guiding them through initial setup and training to ensure a smooth adoption process. You will proactively monitor customer health, identify potential risks, and implement strategies to mitigate churn and drive retention. This role involves regular communication with clients through various channels, addressing their inquiries, providing solutions, and identifying opportunities for upselling or cross-selling relevant offerings. You will gather customer feedback, analyze trends, and collaborate with product and support teams to drive product improvements and enhance the overall customer experience.
The ideal candidate will have a Bachelor's degree in Business, Communications, or a related field, with at least 3 years of experience in customer success, account management, or a similar client-facing role. Excellent interpersonal, communication, and presentation skills are essential. A strong understanding of customer relationship management (CRM) principles and experience with CRM software (e.g., Salesforce, HubSpot) is required. The ability to analyze data, identify trends, and develop effective strategies to improve customer satisfaction and loyalty is critical. Join our dedicated team and play a vital role in fostering long-term client relationships from our base in A'ali, Northern, BH .
Customer Success Manager
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Key Responsibilities:
- Serve as the primary point of contact for a portfolio of assigned customers, fostering strong, long-term relationships.
- Understand customer goals and objectives, and proactively guide them towards achieving success with our solutions.
- Drive product adoption and ensure customers are leveraging the full capabilities of our platform.
- Monitor customer health metrics and proactively address any potential risks or churn indicators.
- Conduct regular business reviews (QBRs) with key stakeholders to demonstrate value and gather feedback.
- Identify opportunities for upselling and cross-selling, contributing to revenue growth.
- Onboard new customers, ensuring a smooth and successful transition.
- Act as a liaison between customers and internal teams (e.g., product, support, sales) to advocate for customer needs.
- Develop and share best practices and customer success stories.
- Contribute to the continuous improvement of customer success processes and strategies.
- Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in customer success, account management, or a client-facing role.
- Proven ability to build rapport and trust with clients at various levels.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive, results-oriented mindset.
- Experience with CRM software (e.g., Salesforce) and customer success platforms is a plus.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- A passion for helping customers succeed and a deep understanding of customer needs.
- Familiarity with (Industry Specific Product/Service) is highly desirable.
- Demonstrated ability to work independently and collaboratively in a remote setting.
Customer Success Advocate
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Key Responsibilities:
- Manage and nurture relationships with a dedicated portfolio of clients.
- Onboard new clients, ensuring a smooth and successful integration with our platform.
- Proactively engage with clients to understand their needs and identify opportunities for deeper utilization.
- Provide ongoing support and guidance, addressing client inquiries and resolving issues promptly.
- Conduct regular check-ins and business reviews with clients to ensure satisfaction and success.
- Educate clients on product features, updates, and best practices.
- Gather client feedback and relay insights to product and engineering teams.
- Drive client retention and identify opportunities for account expansion.
- Monitor client health scores and take proactive measures to mitigate churn risk.
- Collaborate with sales and marketing teams to support client success initiatives.
- Proven experience in a Customer Success, Account Management, or similar client-facing role.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive approach to client issues.
- Experience with CRM software and customer success platforms.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Understanding of SaaS business models and customer lifecycle.
- A passion for helping customers achieve their goals.
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
- Detail-oriented with strong organizational skills.
- Ability to work independently and collaboratively in a remote team environment.
Customer Success Manager
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Responsibilities:
- Serve as the primary point of contact for a portfolio of assigned customers, fostering strong, long-term relationships.
- Proactively engage with customers to understand their needs, goals, and challenges, and ensure they are maximizing the value of our offerings.
- Provide timely and effective support, troubleshooting, and issue resolution through various channels (phone, email, in-person).
- Conduct regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling.
- Onboard new customers, ensuring a smooth transition and comprehensive understanding of our platform/services.
- Educate customers on new features, best practices, and product updates.
- Collaborate with internal teams (sales, technical support, product) to address customer issues and advocate for customer needs.
- Gather customer feedback and insights to contribute to product improvement and service enhancements.
- Monitor customer health scores and identify at-risk accounts, developing and executing retention strategies.
- Maintain accurate customer records and interaction logs in the CRM system.
- Contribute to the development of customer success resources, such as FAQs, knowledge base articles, and training materials.
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 3 years of experience in customer success, account management, or a similar client-facing role.
- Proven ability to build and maintain strong relationships with diverse customer segments.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proactive and self-motivated with a positive attitude.
- Experience in the IT or software industry is a plus.
- Ability to work collaboratively within a team environment.
Customer Success Manager
Posted 1 day ago
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Job Description
- Onboarding new customers and ensuring a smooth and successful implementation of our platform.
- Proactively engaging with customers to understand their business goals and challenges.
- Driving product adoption and ensuring customers are maximizing the value of our services.
- Monitoring customer health metrics and implementing strategies to improve satisfaction and retention.
- Serving as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
- Identifying opportunities for customer growth and expansion (upselling/cross-selling).
- Conducting regular business reviews with customers to assess progress and provide strategic recommendations.
- Gathering customer feedback and providing insights to the product and sales teams for continuous improvement.
- Managing customer escalations and coordinating with internal teams to ensure timely resolution.
- Developing and maintaining strong, long-lasting customer relationships.
- Staying up-to-date on product features and industry best practices.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS.
- Proven track record of building and maintaining strong customer relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of SaaS business models and customer lifecycle management.
- Ability to analyze customer data and identify trends or potential risks.
- Proactive problem-solver with excellent organizational and time-management skills.
- Experience with CRM software (e.g., Salesforce) and customer success platforms.
- Ability to work independently and collaboratively in a remote setting.
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Customer Success Manager
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Customer Success Manager
Posted 1 day ago
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Job Description
- Develop and nurture strong, long-term relationships with a portfolio of assigned customers.
- Understand customer goals and objectives, and actively work to ensure they derive maximum value from our offerings.
- Onboard new customers, providing comprehensive training and support to facilitate successful adoption.
- Proactively monitor customer health, identify potential issues, and implement strategies to mitigate churn.
- Serve as the main point of contact for customer inquiries, escalating and resolving issues efficiently.
- Conduct regular business reviews with clients to assess satisfaction, identify opportunities for expansion, and reinforce value.
- Gather customer feedback and collaborate with product and sales teams to drive improvements.
- Educate customers on new features, updates, and best practices related to our products/services.
- Track key customer success metrics and provide regular reports to management.
- Advocate for customer needs within the organization, ensuring their voice is heard.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Proven track record of building and maintaining strong customer relationships and driving customer satisfaction.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive, solutions-oriented approach.
- Ability to understand and articulate technical concepts clearly.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Highly organized with strong time management and multitasking skills.
- Ability to work effectively both independently and as part of a team.
- A passion for helping customers succeed and a deep understanding of customer-centric principles.
Customer Success Lead
Posted 1 day ago
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Key Responsibilities:
- Manage a portfolio of client accounts, ensuring high levels of satisfaction and retention.
- Develop and execute client success plans tailored to individual needs and goals.
- Onboard new clients, providing comprehensive training and support.
- Proactively identify and address client issues and concerns.
- Drive product adoption and utilization among client base.
- Act as a liaison between clients and internal teams (Sales, Product, Support).
- Monitor client health metrics and implement strategies to improve engagement.
- Gather customer feedback to inform product improvements and service enhancements.
- Educate clients on new features and best practices.
- Identify upsell and cross-sell opportunities within existing accounts.
Qualifications:
- Bachelor's degree in Business, Communications, or a related field.
- Proven experience in Customer Success, Account Management, or a similar client-facing role.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Experience with CRM software and customer success platforms.
- Ability to manage multiple priorities and work independently in a remote setting.
- Understanding of SaaS products and services is a plus.
- Demonstrated ability to build rapport and foster long-term relationships.