1 114 Customer Focused Professionals jobs in Bahrain
Customer Success Lead
10301 Busaiteen, Muharraq
BHD4500 Annually
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Our client is seeking a proactive and highly communicative Customer Success Lead to join their dynamic team. This role, based remotely with occasional travel to Busaiteen, Muharraq, BH , is designed for individuals passionate about building strong client relationships and ensuring exceptional customer experiences. The ideal candidate will have a proven track record in customer support, account management, or a related client-facing role, coupled with a deep understanding of customer success principles.
As the Customer Success Lead, you will be responsible for managing a portfolio of key clients, acting as their primary point of contact and trusted advisor. Your duties will include onboarding new customers, ensuring they successfully adopt and derive maximum value from our client's products or services. You will proactively engage with clients to understand their needs, identify potential challenges, and provide timely and effective solutions. This role involves conducting regular check-ins, providing product training, and driving customer retention and expansion opportunities. The Customer Success Lead will also collaborate with sales, product, and technical support teams to ensure a seamless customer journey. You will be tasked with monitoring customer health metrics, identifying at-risk accounts, and developing strategies to improve customer satisfaction and loyalty. Gathering customer feedback and translating it into actionable insights for product development and service improvement will be a key contribution. Excellent interpersonal, communication, and problem-solving skills are paramount. A Bachelor's degree in Business, Communications, or a related field, along with at least 5 years of experience in customer success, account management, or a similar role, is preferred. This is an excellent opportunity to foster strong client relationships and contribute to the growth of a thriving business from anywhere, with strong ties to Busaiteen, Muharraq, BH .
As the Customer Success Lead, you will be responsible for managing a portfolio of key clients, acting as their primary point of contact and trusted advisor. Your duties will include onboarding new customers, ensuring they successfully adopt and derive maximum value from our client's products or services. You will proactively engage with clients to understand their needs, identify potential challenges, and provide timely and effective solutions. This role involves conducting regular check-ins, providing product training, and driving customer retention and expansion opportunities. The Customer Success Lead will also collaborate with sales, product, and technical support teams to ensure a seamless customer journey. You will be tasked with monitoring customer health metrics, identifying at-risk accounts, and developing strategies to improve customer satisfaction and loyalty. Gathering customer feedback and translating it into actionable insights for product development and service improvement will be a key contribution. Excellent interpersonal, communication, and problem-solving skills are paramount. A Bachelor's degree in Business, Communications, or a related field, along with at least 5 years of experience in customer success, account management, or a similar role, is preferred. This is an excellent opportunity to foster strong client relationships and contribute to the growth of a thriving business from anywhere, with strong ties to Busaiteen, Muharraq, BH .
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Customer Success Manager
5321 Saar, Northern
BHD62000 Annually
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Our client is searching for a proactive and customer-focused Customer Success Manager to join their team in Saar, Northern, BH . This role is essential for building and maintaining strong, long-term relationships with clients, ensuring they achieve their desired outcomes while using our products and services. The ideal candidate will possess excellent communication and problem-solving skills, a deep understanding of customer needs, and a passion for delivering exceptional service. You will be responsible for onboarding new clients, providing ongoing support, identifying opportunities for upselling or cross-selling, and acting as the primary point of contact for client inquiries and issues. Key responsibilities include: developing and executing customer success plans, conducting regular check-ins and business reviews with clients, troubleshooting technical issues and escalating them as needed, gathering customer feedback to inform product development, and reducing customer churn. You will also collaborate with sales and product teams to ensure a seamless customer experience. A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. Proven experience in customer success, account management, or a similar client-facing role is required, ideally with a minimum of 3 years in a customer-facing capacity. Strong understanding of CRM software and customer support tools is beneficial. Excellent active listening, problem-solving, and relationship-building skills are critical. This is a fantastic opportunity to contribute to client satisfaction and business growth.
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1
Customer Success Manager
701 Bilad Al Qadeem, Capital
BHD3500 Annually
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Our client, a fast-growing technology solutions provider, is seeking a proactive and customer-focused Customer Success Manager to join their team in Salmabad, Northern, BH . This critical role involves building strong relationships with clients, ensuring they derive maximum value from our products and services, and driving customer retention and growth. The ideal candidate will have a passion for technology, excellent communication skills, and a proven ability to manage client portfolios effectively. Key responsibilities include:
Required qualifications:
This is a fantastic opportunity for a dedicated professional to contribute to client satisfaction and business growth in a vibrant company.
- Building and nurturing long-term relationships with a portfolio of assigned clients.
- Understanding client business objectives and ensuring our solutions are aligned to meet those goals.
- Onboarding new clients and providing comprehensive training on product usage and best practices.
- Proactively monitoring client health and identifying potential risks or churn signals.
- Developing and executing success plans to ensure clients achieve their desired outcomes.
- Serving as the primary point of contact for client inquiries, issues, and support requests, often acting as an escalation point.
- Collaborating with internal teams (Sales, Product, Support) to resolve client issues and advocate for client needs.
- Conducting regular business reviews with clients to demonstrate value and identify opportunities for expansion.
- Gathering client feedback and insights to inform product development and service improvements.
- Tracking key customer success metrics, such as adoption, retention, and satisfaction.
- Promoting customer advocacy and facilitating case studies and testimonials.
- Staying up-to-date with industry trends and product updates to provide informed guidance to clients.
Required qualifications:
- A Bachelor's degree in Business, Marketing, Communications, or a related field.
- A minimum of 3-5 years of experience in Customer Success, Account Management, or a client-facing role within the technology sector.
- Proven track record of managing client relationships, driving adoption, and ensuring customer satisfaction.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive, client-centric approach.
- Ability to understand technical concepts and explain them clearly to clients.
- Experience with CRM software (e.g., Salesforce) and Customer Success platforms is a plus.
- Ability to work independently and as part of a collaborative team.
- A genuine passion for helping customers succeed.
This is a fantastic opportunity for a dedicated professional to contribute to client satisfaction and business growth in a vibrant company.
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2
Customer Success Manager
1011 Tubli, Central
BHD70000 Annually
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Our client is seeking a proactive and customer-centric Customer Success Manager to join their growing team in Janabiyah, Northern, BH . This role is dedicated to ensuring our clients achieve their desired outcomes while using our products and services, fostering long-term relationships, and driving customer retention and advocacy. The ideal candidate will be passionate about helping customers succeed, possess excellent communication and problem-solving skills, and have a strong understanding of customer relationship management.
Key Responsibilities:
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Understand client business objectives and effectively demonstrate how our products/services can help them achieve those goals.
- Onboard new clients, ensuring a smooth and successful transition to our solutions.
- Proactively monitor client health and engagement, identifying potential risks and opportunities for growth.
- Conduct regular check-ins, business reviews, and strategy sessions with clients.
- Serve as the primary point of contact for client inquiries, issues, and escalations, coordinating with internal teams as needed.
- Identify opportunities for upselling and cross-selling based on client needs and usage patterns.
- Gather client feedback and collaborate with product and engineering teams to drive product improvements.
- Develop and share best practices and valuable content to enhance the client experience.
- Track key customer success metrics, such as retention rate, churn rate, and customer satisfaction (CSAT).
- Advocate for the customer internally, ensuring their voice is heard across the organization.
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Proven ability to manage a book of business and drive customer retention.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a customer-first mindset.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to understand technical concepts and explain them clearly to non-technical users.
- Proactive, organized, and able to manage multiple priorities effectively.
- A passion for technology and helping businesses thrive.
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3
Customer Success Manager
00113 Southern, Southern
BHD65000 Annually
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Our client is looking for a proactive and dedicated Customer Success Manager to build and maintain strong relationships with our valued clients, ensuring their satisfaction and maximizing their benefit from our services. This role is crucial for fostering client loyalty and driving retention within our organization, based in Nuwaidrat, Southern, BH . You will be the primary point of contact for a portfolio of clients, understanding their business objectives and guiding them towards achieving success with our products/services. Responsibilities include onboarding new clients, providing ongoing support, and proactively addressing any challenges or concerns they may encounter.
The Customer Success Manager will conduct regular check-ins, business reviews, and identify opportunities for upselling or cross-selling based on client needs and engagement. You will act as the voice of the customer internally, providing feedback to product development, sales, and marketing teams to drive improvements. Developing and executing success plans for key accounts, tracking client health metrics, and ensuring timely issue resolution are vital aspects of this role. Building strong, long-term partnerships through exceptional service and strategic guidance is paramount. You will also contribute to the development of customer success best practices and resources.
Required qualifications include a Bachelor's degree in Business, Communications, or a related field. A minimum of 3-5 years of experience in customer success, account management, client services, or a similar client-facing role is essential. Proven ability to manage a client portfolio, drive customer satisfaction, and achieve retention goals is mandatory. Excellent communication, interpersonal, problem-solving, and presentation skills are required. Familiarity with CRM software (e.g., Salesforce) and customer success platforms is highly desirable. A proactive, empathetic, and results-oriented approach is crucial for success in this role. Join us to make a significant impact on our customer relationships.
The Customer Success Manager will conduct regular check-ins, business reviews, and identify opportunities for upselling or cross-selling based on client needs and engagement. You will act as the voice of the customer internally, providing feedback to product development, sales, and marketing teams to drive improvements. Developing and executing success plans for key accounts, tracking client health metrics, and ensuring timely issue resolution are vital aspects of this role. Building strong, long-term partnerships through exceptional service and strategic guidance is paramount. You will also contribute to the development of customer success best practices and resources.
Required qualifications include a Bachelor's degree in Business, Communications, or a related field. A minimum of 3-5 years of experience in customer success, account management, client services, or a similar client-facing role is essential. Proven ability to manage a client portfolio, drive customer satisfaction, and achieve retention goals is mandatory. Excellent communication, interpersonal, problem-solving, and presentation skills are required. Familiarity with CRM software (e.g., Salesforce) and customer success platforms is highly desirable. A proactive, empathetic, and results-oriented approach is crucial for success in this role. Join us to make a significant impact on our customer relationships.
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4
Customer Success Manager
345 Northern, Northern
BHD60000 Annually
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Our client is looking for a proactive and customer-focused Customer Success Manager to join their dedicated support team in **Shakhura, Northern, BH**. This role is essential for ensuring our clients achieve their desired outcomes while using our products and services. You will build strong relationships with customers, understand their business needs, and guide them towards maximizing value. The ideal candidate possesses excellent communication skills, a deep understanding of customer relationship management, and a passion for helping clients succeed.
Key Responsibilities:
Key Responsibilities:
- Onboard new clients, ensuring a smooth and successful transition to our services.
- Develop and maintain strong, long-lasting relationships with a portfolio of clients.
- Proactively engage with clients to understand their goals and challenges.
- Provide guidance and best practices to help clients maximize their use of our products.
- Monitor client health metrics and identify at-risk accounts for intervention.
- Address client inquiries and resolve issues promptly and effectively.
- Conduct regular check-ins and business reviews with clients.
- Identify opportunities for upselling and cross-selling based on client needs.
- Gather customer feedback to inform product development and service improvements.
- Act as the primary point of contact for clients in **Shakhura, Northern, BH** and beyond.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in customer success, account management, or a similar client-facing role.
- Proven ability to build and maintain strong customer relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving skills and ability to think strategically.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to understand and articulate product value propositions.
- Proactive approach to identifying and resolving customer issues.
- Team player with the ability to work independently.
- Experience in the tech or SaaS industry is a plus.
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5
Customer Success Lead
515 Tubli, Central
BHD4800 Annually
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Our client is seeking a proactive and customer-centric Customer Success Lead to join their team in Janabiyah, Northern, BH . This role is dedicated to ensuring our clients' satisfaction and fostering long-term relationships by providing exceptional support and proactive guidance. The ideal candidate will have a passion for customer service, excellent communication skills, and a deep understanding of how to build and maintain strong client partnerships.
The primary responsibilities include managing a portfolio of key accounts, acting as the main point of contact for all customer inquiries and issues. You will be responsible for onboarding new clients, ensuring they have a smooth and positive experience from the outset. This involves understanding their needs and objectives, and guiding them on how to best utilize our client's products or services to achieve their goals. Proactive outreach to check in on client satisfaction, identify potential churn risks, and implement strategies to mitigate them will be a key focus. You will also be tasked with gathering customer feedback and relaying it to internal teams to drive product and service improvements.
The Customer Success Lead will also be responsible for resolving complex customer issues, often requiring collaboration with technical support, sales, and product development teams. Developing and delivering training materials, best practice guides, and resources to empower customers will be an important aspect of the role. Success in this position will be measured by key metrics such as customer retention rates, customer satisfaction scores (CSAT), and net promoter scores (NPS). This is a fantastic opportunity to be at the forefront of customer relations, ensuring clients receive maximum value and building a reputation for outstanding service.
Qualifications:
The primary responsibilities include managing a portfolio of key accounts, acting as the main point of contact for all customer inquiries and issues. You will be responsible for onboarding new clients, ensuring they have a smooth and positive experience from the outset. This involves understanding their needs and objectives, and guiding them on how to best utilize our client's products or services to achieve their goals. Proactive outreach to check in on client satisfaction, identify potential churn risks, and implement strategies to mitigate them will be a key focus. You will also be tasked with gathering customer feedback and relaying it to internal teams to drive product and service improvements.
The Customer Success Lead will also be responsible for resolving complex customer issues, often requiring collaboration with technical support, sales, and product development teams. Developing and delivering training materials, best practice guides, and resources to empower customers will be an important aspect of the role. Success in this position will be measured by key metrics such as customer retention rates, customer satisfaction scores (CSAT), and net promoter scores (NPS). This is a fantastic opportunity to be at the forefront of customer relations, ensuring clients receive maximum value and building a reputation for outstanding service.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer success, account management, or a similar client-facing role.
- Proven ability to build and maintain strong customer relationships.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Experience in managing customer escalations and driving customer satisfaction.
- Familiarity with CRM software and customer success platforms.
- Ability to work independently and as part of a collaborative team.
- Experience in developing customer support materials and training.
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6
Customer Success Manager
00001 Hamad Town, Northern
BHD65000 Annually
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Our client, a rapidly growing SaaS company, is looking for a proactive and relationship-driven Customer Success Manager to join their team in **Hamad Town, Northern, BH**. In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our innovative software solutions, fostering long-term partnerships and maximizing client retention.
Responsibilities:
Responsibilities:
- Build and maintain strong, trusted relationships with a portfolio of assigned clients.
- Understand client business objectives and ensure our solutions are aligned to meet those goals.
- Onboard new clients, guiding them through the initial setup and implementation process.
- Conduct regular check-ins and business reviews to assess client satisfaction and identify opportunities for growth.
- Provide ongoing product training and support to ensure clients maximize the value of our platform.
- Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Monitor client usage patterns and key performance indicators (KPIs) to proactively identify risks and opportunities.
- Drive adoption and deeper engagement with our product features.
- Identify and articulate client needs to internal product and engineering teams, influencing the product roadmap.
- Manage client renewals and identify opportunities for account expansion (upselling/cross-selling).
- Develop and share best practices with clients to enhance their experience.
- Collaborate with sales and marketing teams to ensure a seamless customer journey.
- Prepare and present reports on client health, satisfaction, and account status.
- Gather client feedback to inform product development and service improvements.
- Advocate for clients internally, ensuring their voices are heard and needs are met.
- Develop success plans for each client, outlining key objectives and strategies.
- Minimize churn by proactively addressing client concerns and demonstrating ongoing value.
- Contribute to the development of customer success playbooks and resources.
- Educate clients on new features and product updates.
- Ensure client data is accurately maintained within the CRM system.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS environment.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of customer lifecycle management and customer success principles.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero).
- Ability to understand and articulate technical concepts related to software solutions.
- Proactive, results-oriented, and highly organized.
- Experience in identifying and closing expansion opportunities.
- Strong problem-solving skills and ability to think critically.
- Ability to manage multiple client accounts simultaneously.
- Passion for technology and helping clients succeed.
- Familiarity with the business landscape in Bahrain is advantageous.
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7
Customer Success Manager
30307 Zallaq, Southern
BHD60000 Annually
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Our client is looking for a dedicated and empathetic Customer Success Manager to serve customers in **Zallaq, Southern, BH**. This role is crucial in ensuring our clients receive exceptional support and derive maximum value from our products and services. You will act as a trusted advisor, building strong relationships with customers, understanding their needs, and proactively addressing any challenges they may face. The ideal candidate will have a passion for customer service, excellent communication skills, and a knack for problem-solving.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with key customers, understanding their business goals and how our offerings can support them.
- Onboard new customers, ensuring a smooth and positive initial experience.
- Provide timely and effective support to customers via phone, email, and chat, resolving inquiries and technical issues efficiently.
- Proactively monitor customer health and engagement, identifying at-risk accounts and implementing strategies to improve retention.
- Educate customers on product features, best practices, and new updates to maximize their utilization and satisfaction.
- Gather customer feedback and communicate it internally to product development and sales teams to drive improvements.
- Conduct regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling.
- Develop and maintain a deep understanding of our products and services, as well as the broader industry landscape.
- Collaborate with internal teams, including sales, support, and technical departments, to ensure a seamless customer experience.
- Contribute to the development of customer success resources, such as FAQs, knowledge base articles, and training materials.
Qualifications:
- Proven experience in customer success, account management, or a similar client-facing role.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to manage multiple accounts and prioritize effectively.
- Proficiency in CRM software (e.g., Salesforce) and customer support tools.
- A good understanding of technology products or services is advantageous.
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- Ability to work independently and as part of a team in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers succeed.
- Adaptability and willingness to learn new processes and technologies.
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8
Customer Success Manager
21401 Manama, Capital
BHD60000 Annually
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Our client is looking for a highly motivated and customer-centric Customer Success Manager to be based in **Manama, Capital, BH**. In this pivotal role, you will be the primary point of contact for a portfolio of key clients, ensuring they derive maximum value from our client’s services and products. Your responsibilities will include building strong, long-term relationships with clients, understanding their business objectives, and proactively identifying opportunities to enhance their experience. You will conduct regular check-ins, provide strategic guidance, and troubleshoot any issues that may arise, ensuring high levels of client satisfaction and retention. Success in this role requires excellent communication, problem-solving, and interpersonal skills. You should be adept at managing client expectations, presenting solutions clearly, and collaborating effectively with internal teams such as sales, support, and product development to advocate for client needs. A minimum of 4 years of experience in customer success, account management, or a similar client-facing role is required. Experience within the tech or SaaS industry is a significant advantage. You will need to be data-driven, using client usage metrics and feedback to inform your strategies and identify potential churn risks or expansion opportunities. This role is perfect for someone passionate about building relationships and driving customer loyalty in the vibrant business environment of **Manama, Capital, BH**. If you are proactive, empathetic, and possess a deep understanding of customer needs, we invite you to apply and contribute to our client’s continued success.
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