118 Customer Journey jobs in Bahrain

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.

In this immersive educational experience, students engage in the user experience design process, developing the skills and portfolio of a junior practitioner. We are looking for instructors to lead this transformative experience through General Assembly’s User Experience Design Immersive course. This role is a full-time, temporary position that includes a start and end date for this cohort. There may be potential to receive an additional assignment offering, but additional assignments are not guaranteed.

Why Teach the User Experience Design Immersive?

If you are looking to make a life-changing impact by doing what you know and love, this is the position for you. Through this unparalleled opportunity, you will:

• Deepen your own design skills by guiding students through a rigorous journey where they begin as driven novices and leave as empowered designers

• Facilitate a supportive and energetic community that lasts well beyond the course

• Challenge students to think strategically as they turn their ideas into real user experience solutions

• Hone your own leadership and teaching skills by working with an instructional team and classroom community

Skills and Qualifications

• You are eager to shape the skills, minds, and trajectories of the newest generation of user experience designers.

• You are the person that your colleagues naturally gravitate to when they are looking for guidance.

• You have at least 2+ years of experience working in user experience design.

• You have fluency in some or all of the following topics: Figma, the UX Process, User Research and Personas, Usability Testing, UX Analysis, Information Architecture, Interface Design, Wireframing, Prototyping, Analytics and Optimization, Mobile UX, and/or HTML/CSS.

• Completion of a bachelor’s degree or at least 10 years of applicable experience in lieu of a 4-year degree

• At least 2 years of practical experience within the last five years; 3 years preferred.

• Practical experience does not include teaching experience.

• Good moral character and strong decision making abilities

• Language, mathematical, reasoning, and computer skills that assure teaching effectiveness.

Responsibilities and Duties

• Teach and facilitate in class instruction Monday-Friday, approximately 8 hours per day, for the 10- 14 week duration of the program.

• Instructors will need to commit a few hours per week preparing lessons and materials, leveraging existing GA curriculum content.

• Work closely with co-instructors or teaching assistants to provide students with meaningful and prompt feedback on their progress.

• Work alongside GA staff and teaching team to best meet the needs and learning styles of your students.

• Guide students through development of a stellar final project that will showcase their abilities to hiring managers.

• Facilitate a dynamic, collaborative, and positive classroom community.

• Inspire students to persevere through the challenges of learning a new skill set

General Assembly will cover all travel-related expenses for qualified candidates.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.

The anticipated compensation range for the full duration of this course in the US market is$19,318 GBP- $22,538 GBP for the duration of the program. Compensation will be determined based on experience, education, geographic location, and other factors.

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.

Posting date: 07-24-2024

• Develop and execute a comprehensive e-commerce growth strategy focused on increasing traffic, conversion rates, and average order value.
• Lead the end-to-end customer experience on the website and mobile app, ensuring seamless navigation, intuitive design, and personalized interactions.
• Implement and manage data-driven A/B testing and optimization initiatives across all touchpoints to enhance user engagement and conversion.
• Oversee digital marketing campaigns, including SEO, SEM, social media marketing, email marketing, and affiliate programs, to drive qualified traffic.
• Analyze customer behavior, sales data, and market trends to identify new opportunities for growth and competitive advantage.
• Manage the e-commerce technology stack, including platform selection, integration, and optimization.
• Develop and implement strategies for customer retention, loyalty programs, and building a strong online community.
• Collaborate closely with marketing, product, and customer service teams to ensure a cohesive brand experience.
• Manage budgets, key performance indicators (KPIs), and reporting for the e-commerce department.
• Stay current with emerging e-commerce technologies, social media platforms, and best practices in UX/UI design.

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field. Master's degree preferred.
• Minimum of 7 years of progressive experience in e-commerce management and digital marketing, with at least 3 years in a leadership role.
• Demonstrated success in driving significant revenue growth and improving customer experience for online businesses.
• Expertise in e-commerce platforms (e.g., Shopify Plus, Magento, Salesforce Commerce Cloud), analytics tools (e.g., Google Analytics, Adobe Analytics), and marketing automation software.
• Strong understanding of UX/UI principles, conversion rate optimization (CRO), and A/B testing methodologies.
• Proficiency in digital marketing channels and strategies, including SEO, SEM, social media advertising, and email marketing.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Exceptional leadership, communication, and interpersonal skills.
• Experience with social commerce strategies and community building.

• Defining and implementing integrated digital marketing campaigns across various channels.
• Managing the digital marketing budget and optimizing spend for maximum ROI.
• Conducting market research, competitive analysis, and customer segmentation to identify growth opportunities.
• Leading a team of digital marketing specialists, providing guidance and mentorship.
• Developing and maintaining strong relationships with clients, understanding their business objectives and translating them into effective digital strategies.
• Analyzing campaign performance data, generating insights, and making data-driven recommendations for improvement.
• Staying up-to-date with the latest digital marketing trends, tools, and best practices.
• Collaborating with creative and content teams to ensure brand consistency and compelling messaging.
• Managing the company's online presence and brand reputation.

• Develop and implement integrated digital marketing strategies to drive brand awareness and lead generation.
• Manage and optimize SEO, SEM, social media, content, and email marketing campaigns.
• Conduct market research, competitor analysis, and audience segmentation.
• Oversee the creation of engaging and high-quality digital content.
• Manage paid advertising budgets and performance across various channels.
• Track, analyze, and report on key digital marketing KPIs.
• Collaborate with cross-functional teams to align digital marketing efforts with business goals.
• Identify and implement new digital marketing technologies and trends.
• Manage relationships with external agencies and vendors.
• Stay up-to-date with digital marketing best practices and algorithm changes.

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum of 5 years of experience in digital marketing, with a focus on strategy development and execution.
• Proven success in managing multi-channel digital marketing campaigns.
• Strong expertise in SEO, SEM, social media marketing, and content strategy.
• Proficiency in digital marketing analytics tools (e.g., Google Analytics, SEMrush).
• Excellent analytical, problem-solving, and strategic thinking skills.
• Strong project management and organizational abilities.
• Experience with marketing automation platforms is a plus.
• Excellent written and verbal communication skills.
• Ability to thrive in a hybrid work environment.

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum of 6-8 years of experience in digital marketing, with at least 3 years in a strategic or leadership role.
• Proven success in developing and executing multi-channel digital marketing strategies.
• Expertise in SEO, SEM, social media marketing, email marketing, and content strategy.
• Strong analytical skills and experience with web analytics tools.
• Proficiency in marketing automation platforms and CRM systems.
• Excellent understanding of current digital marketing trends and best practices.
• Creative thinking and problem-solving abilities.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
  This is an exciting opportunity to lead the digital transformation of marketing efforts for our client and drive significant brand growth.