1 798 Customer Operations jobs in Bahrain
Customer Service Supervisor - Retail Operations
505 Seef, Capital
BHD45000 annum + ben
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Posted today
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Job Description
Our client, a well-established and customer-centric retail chain, is looking for a dedicated and proactive Customer Service Supervisor to lead their team in Jidhafs, Capital, BH . This role is crucial for ensuring exceptional customer experiences and maintaining high standards of service excellence across all customer interactions. The Customer Service Supervisor will be responsible for overseeing daily operations, coaching and developing customer service representatives, and resolving escalated customer issues effectively.
We are seeking a candidate with a proven track record in customer service management, ideally within the retail sector, possessing at least 3 years of supervisory experience. Excellent communication, interpersonal, and problem-solving skills are essential. You will be adept at handling customer complaints, providing solutions, and ensuring customer satisfaction. The ideal candidate will be passionate about customer service and have a strong ability to motivate and lead a team. Responsibilities include training new staff, monitoring performance, implementing service improvement initiatives, and ensuring adherence to company policies and procedures. A strong understanding of customer service best practices and CRM systems is advantageous.
This role requires a positive attitude, a calm demeanor under pressure, and the ability to manage multiple priorities effectively. You will be instrumental in fostering a customer-first culture within the team and contributing to the overall success of the retail operations. If you are a natural leader with a commitment to delivering outstanding customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply. Join a company that values its employees and prioritizes customer satisfaction, playing a vital role in maintaining brand loyalty and driving repeat business.
Responsibilities:
We are seeking a candidate with a proven track record in customer service management, ideally within the retail sector, possessing at least 3 years of supervisory experience. Excellent communication, interpersonal, and problem-solving skills are essential. You will be adept at handling customer complaints, providing solutions, and ensuring customer satisfaction. The ideal candidate will be passionate about customer service and have a strong ability to motivate and lead a team. Responsibilities include training new staff, monitoring performance, implementing service improvement initiatives, and ensuring adherence to company policies and procedures. A strong understanding of customer service best practices and CRM systems is advantageous.
This role requires a positive attitude, a calm demeanor under pressure, and the ability to manage multiple priorities effectively. You will be instrumental in fostering a customer-first culture within the team and contributing to the overall success of the retail operations. If you are a natural leader with a commitment to delivering outstanding customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply. Join a company that values its employees and prioritizes customer satisfaction, playing a vital role in maintaining brand loyalty and driving repeat business.
Responsibilities:
- Supervise and guide the customer service team to achieve service goals.
- Handle escalated customer inquiries and complaints, ensuring prompt resolution.
- Train and mentor customer service representatives on products, services, and procedures.
- Monitor customer interactions and provide constructive feedback for improvement.
- Implement and enforce customer service policies and standards.
- Analyze customer feedback and identify trends to improve service delivery.
- Ensure efficient and accurate processing of customer orders and inquiries.
- Collaborate with other departments to resolve customer issues.
- Maintain a positive and professional work environment.
- Minimum 3 years of experience in a customer service supervisory role.
- Proven experience in the retail or service industry.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Ability to lead, motivate, and develop a team.
- Strong problem-solving abilities and customer focus.
- Proficiency in customer service software and tools.
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0
Remote Food Service Operations Manager
23033 Bilad Al Qadeem, Capital
BHD70000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client, a dynamic and growing company in the hospitality sector, is seeking a highly organized and experienced Food Service Operations Manager to oversee their remote culinary operations. This is a fully remote position, offering the flexibility to manage from your preferred location. You will be responsible for ensuring the highest standards of quality, efficiency, and customer satisfaction across all facets of food service delivery. The ideal candidate possesses strong leadership skills, a deep understanding of culinary operations, and a proven ability to manage teams and resources remotely.
Key Responsibilities:
Key Responsibilities:
- Oversee daily food service operations, ensuring smooth and efficient delivery of services.
- Develop and implement standard operating procedures (SOPs) for food preparation, service, and safety.
- Manage inventory, procurement, and cost control measures to optimize profitability.
- Ensure compliance with all health, safety, and sanitation regulations (e.g., HACCP).
- Recruit, train, and supervise food service staff, fostering a positive and productive work environment.
- Monitor customer feedback and implement strategies to enhance dining experiences and address concerns.
- Manage vendor relationships and negotiate contracts for supplies and equipment.
- Develop and execute marketing and promotional activities to drive business growth.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Prepare budgets and manage financial performance of the food service operations.
- Conduct remote quality checks and performance evaluations of staff and operations.
- Stay updated on industry trends and best practices in food service management.
- Bachelor's degree in Hospitality Management, Business Administration, Culinary Arts, or a related field.
- Minimum of 5 years of experience in food service management, with a significant portion in operations oversight.
- Demonstrated experience in managing remote teams and operations effectively.
- Strong knowledge of food safety standards, culinary techniques, and inventory management.
- Proven ability to manage budgets, control costs, and improve operational efficiency.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using food service management software and virtual collaboration tools.
- Ability to troubleshoot operational issues and implement timely solutions.
- Strong customer service orientation and problem-solving abilities.
- Experience in menu planning and development is a plus.
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1
Office Administrator - Client Relations
706 Seef, Capital
BHD2500 month
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and proactive Office Administrator to manage client relations and ensure smooth daily operations. This role is pivotal in maintaining a positive and professional environment for our valued clients and staff. The ideal candidate will be adept at multitasking, possess excellent communication skills, and demonstrate a keen eye for detail.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a motivated individual to contribute to a dynamic team in a hybrid work environment. The role offers a chance to grow professionally and develop a comprehensive understanding of our client's business operations. We are looking for someone who is eager to take initiative and contribute to the overall success of the office. Join us in building strong client relationships and maintaining an efficient workplace.
Key Responsibilities:
- Serve as the first point of contact for clients, greeting them warmly and directing them appropriately.
- Manage incoming and outgoing correspondence, including emails, phone calls, and mail.
- Schedule and coordinate meetings, appointments, and travel arrangements for staff and clients.
- Maintain and update client databases and internal filing systems with accuracy.
- Prepare and edit documents, reports, and presentations as required.
- Assist with office supply management, ensuring adequate stock levels.
- Handle basic bookkeeping tasks, such as processing invoices and expense reports.
- Provide administrative support to various departments as needed.
- Uphold a high standard of customer service in all client interactions.
- Ensure the office environment is tidy, professional, and welcoming.
- Assist in the planning and execution of company events and client meetings.
- Process incoming and outgoing mail and deliveries efficiently.
- Manage the company's visitor log and ensure security protocols are followed.
- Order and maintain office supplies, stationery, and pantry items.
- Handle petty cash and assist with basic financial record-keeping.
Qualifications:
- Proven experience as an Office Administrator, Receptionist, or in a similar administrative role.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Ability to multitask and prioritize tasks effectively.
- Discretion and confidentiality when handling sensitive information.
- A friendly, professional, and customer-oriented attitude.
- Experience with CRM software is a plus.
- High school diploma or equivalent; Associate's degree or relevant certification is preferred.
This is an excellent opportunity for a motivated individual to contribute to a dynamic team in a hybrid work environment. The role offers a chance to grow professionally and develop a comprehensive understanding of our client's business operations. We are looking for someone who is eager to take initiative and contribute to the overall success of the office. Join us in building strong client relationships and maintaining an efficient workplace.
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2
Field Service Technician - Remote Operations
BH24 Riffa, Southern
BHD35 Hourly
WhatJobs
Posted today
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Job Description
We are looking for a qualified Field Service Technician to provide essential installation and maintenance services for our advanced technological equipment. This role is designed as a fully remote position, enabling you to manage your service calls and client interactions from a remote hub, with occasional travel as required for on-site support. You will be responsible for the installation, setup, calibration, and maintenance of specialized machinery and systems at client sites. This includes performing diagnostic tests, troubleshooting technical issues, and executing repairs or replacements of faulty components. You will ensure all installations are completed according to specifications and that equipment is functioning optimally. Maintaining detailed service reports, documenting all work performed, and updating client records accurately are critical aspects of this role. You will also provide technical support and guidance to clients, ensuring their understanding of equipment operation and basic troubleshooting. The ideal candidate will possess a strong mechanical and electrical aptitude, with experience in diagnosing and repairing complex systems. A background in a relevant technical field, such as engineering technology or industrial mechanics, is highly desirable. Excellent problem-solving skills, the ability to work independently with minimal supervision, and strong customer service orientation are essential. You must be comfortable using diagnostic tools and equipment. This remote role requires a disciplined approach to scheduling and task management, with excellent communication skills to coordinate effectively with both the central support team and on-site clients. If you are a hands-on technical professional who thrives on solving challenges and ensuring client satisfaction, this remote opportunity is perfect for you. Join our team and contribute to the seamless operation of critical infrastructure.
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3
Operations Manager - Service Delivery
221 Askar, Southern
BHD75000 Annually
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Posted today
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Job Description
Our client, a dynamic and rapidly growing service provider based in Tubli, Capital, BH , is looking for an experienced and results-driven Operations Manager to oversee their service delivery operations. This is a critical role responsible for ensuring the efficient and effective execution of services, managing a team of operational staff, and driving continuous improvement initiatives. The ideal candidate will possess strong leadership qualities, excellent organizational skills, and a deep understanding of operational management principles within a service-oriented business.
Key responsibilities include managing day-to-day operational activities, ensuring service level agreements (SLAs) are met or exceeded, and optimizing resource allocation. You will be responsible for team supervision, performance management, and professional development of operational staff. Developing and implementing operational policies and procedures, identifying opportunities for process improvement, and implementing solutions to enhance efficiency and client satisfaction are core aspects of this role. You will also be involved in budgeting, cost control, and performance reporting to senior management. Maintaining strong client relationships through exceptional service delivery and proactively addressing any operational challenges will be essential.
We require candidates to hold a Bachelor's degree in Business Administration, Operations Management, or a related field, with a minimum of 6 years of experience in operations management, preferably in a service delivery environment. Proven experience in managing teams and driving operational performance is essential. Strong analytical, problem-solving, and decision-making skills are crucial. Excellent communication, interpersonal, and leadership abilities are required to effectively manage staff and interact with clients. Proficiency in operational planning and management software is beneficial. This hybrid role offers a competitive salary and benefits package, along with significant opportunities for professional growth and advancement within a thriving organization committed to excellence in service delivery.
Key responsibilities include managing day-to-day operational activities, ensuring service level agreements (SLAs) are met or exceeded, and optimizing resource allocation. You will be responsible for team supervision, performance management, and professional development of operational staff. Developing and implementing operational policies and procedures, identifying opportunities for process improvement, and implementing solutions to enhance efficiency and client satisfaction are core aspects of this role. You will also be involved in budgeting, cost control, and performance reporting to senior management. Maintaining strong client relationships through exceptional service delivery and proactively addressing any operational challenges will be essential.
We require candidates to hold a Bachelor's degree in Business Administration, Operations Management, or a related field, with a minimum of 6 years of experience in operations management, preferably in a service delivery environment. Proven experience in managing teams and driving operational performance is essential. Strong analytical, problem-solving, and decision-making skills are crucial. Excellent communication, interpersonal, and leadership abilities are required to effectively manage staff and interact with clients. Proficiency in operational planning and management software is beneficial. This hybrid role offers a competitive salary and benefits package, along with significant opportunities for professional growth and advancement within a thriving organization committed to excellence in service delivery.
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4
Customer Support Engineer
Yokogawa
Posted 6 days ago
Job Viewed
Job Description
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
Responsibilities:
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
Responsibilities:
- Provide timely and quality technical support to customers in the Middle East and Africa region.
- Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
- Deliver customer-centric solutions with close coordination with functional experts.
- Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
- Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
- Handle core service functions like warranty, service notes, and service information.
- Case tracking and KPI management.
- Provide remote support to customers and internal service engineers for first line support.
- Execute and maintain secure remote service infrastructure.
- Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
- Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
- Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
- Passion for customer support.
- Listening skills with a can-do attitude.
- Good coordination and interpersonal skills.
- Effective team player with a proactive approach to all situations.
- Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Proven experience in problem-solving with high morality of the customer.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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5
Customer Support Representative
Manama, Capital
Jobs for Humanity
Posted 10 days ago
Job Viewed
Job Description
Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist with debt collection efforts from delinquent clients
- Manage accounts receivable, including invoicing, follow-ups, and payment processing
- Collaborate with the finance team to ensure timely collection of payments
- Maintain accurate and detailed records of customer interactions and payment transactions
- Provide feedback on customer service and collection processes for continuous improvement
- Adhere to company policies, procedures, and regulatory requirements
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Non-profit Organizations
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6
Customer Support Engineer
Muharraq, Muharraq
Yokogawa
Posted 10 days ago
Job Viewed
Job Description
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Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
- Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
- Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
- Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
- Execution and maintenance of secure remote service infrastructure.
- Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
- Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
- Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Past Proven experience in problem solving with high morality of the customer
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process! Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Automation Machinery Manufacturing
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Sign in to set job alerts for “Customer Support Engineer” roles.Manama, Capital Governorate, Bahrain 2 months ago
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Manama, Capital Governorate, Bahrain 2 days ago
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7
Customer Support Specialist
235 BH Bilad Al Qadeem, Capital
BHD4800 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a dynamic technology solutions provider, is seeking a dedicated Customer Support Specialist to enhance their customer service operations in **Sitra, Capital, BH**. This role is pivotal in ensuring customer satisfaction through efficient and empathetic technical assistance and issue resolution.
The Customer Support Specialist will be the primary point of contact for customers, addressing inquiries via phone, email, and chat. Responsibilities include diagnosing and resolving technical issues, guiding customers through product functionalities, and escalating complex problems to appropriate teams. You will maintain detailed customer records, document interactions, and provide feedback to the product development team to improve service offerings. A key aspect of this role involves building strong customer relationships, ensuring a positive support experience, and contributing to customer retention. The specialist will also be involved in creating and updating knowledge base articles and FAQs to empower customers with self-service resources. Continuous learning about product updates and industry best practices is essential. The ideal candidate will have excellent communication skills, a patient demeanor, and a passion for helping others. This position offers a collaborative work environment and opportunities for professional growth within a growing company.
Qualifications:
The Customer Support Specialist will be the primary point of contact for customers, addressing inquiries via phone, email, and chat. Responsibilities include diagnosing and resolving technical issues, guiding customers through product functionalities, and escalating complex problems to appropriate teams. You will maintain detailed customer records, document interactions, and provide feedback to the product development team to improve service offerings. A key aspect of this role involves building strong customer relationships, ensuring a positive support experience, and contributing to customer retention. The specialist will also be involved in creating and updating knowledge base articles and FAQs to empower customers with self-service resources. Continuous learning about product updates and industry best practices is essential. The ideal candidate will have excellent communication skills, a patient demeanor, and a passion for helping others. This position offers a collaborative work environment and opportunities for professional growth within a growing company.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
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8
Customer Support Lead
20001 Manama, Capital
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing tech company, is looking for a dedicated and experienced Customer Support Lead to manage their customer service operations remotely from Manama, Capital, BH . This is a fully remote position requiring exceptional leadership skills and a deep understanding of customer service best practices. You will be responsible for overseeing a team of customer support representatives, ensuring that our clients receive prompt, efficient, and high-quality assistance. Your role will involve managing inbound and outbound customer communications across various channels, including email, phone, and live chat. You will also be involved in developing and implementing customer support strategies, creating knowledge base articles, and identifying opportunities for process improvement to enhance customer satisfaction and loyalty. Training and mentoring the support team, monitoring performance metrics, and ensuring adherence to service level agreements will be key aspects of this role. Your ability to troubleshoot issues, provide empathetic support, and manage escalations effectively will be crucial to success.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree or equivalent experience, with a minimum of 5 years of experience in customer service, including at least 2 years in a leadership or supervisory role. Proven experience in managing remote teams is essential. Excellent communication, problem-solving, and interpersonal skills are required. Familiarity with customer support software and CRM systems (e.g., Zendesk, Salesforce) is a must. You should be highly organized, detail-oriented, and possess a strong ability to motivate and manage a team. A passion for delivering exceptional customer experiences is paramount. If you are a proactive leader ready to make a significant impact in a remote environment, we encourage you to apply.
Key responsibilities include:
- Leading and managing a team of remote customer support representatives.
- Setting performance goals and providing regular feedback and coaching to team members.
- Ensuring timely and accurate resolution of customer inquiries and issues across all support channels.
- Developing and maintaining customer support policies, procedures, and service standards.
- Creating and updating customer support documentation, FAQs, and knowledge base articles.
- Monitoring customer support performance metrics and identifying trends for improvement.
- Handling escalated customer complaints and complex issues with professionalism and efficiency.
- Collaborating with other departments, such as product development and sales, to resolve customer issues and improve product offerings.
- Implementing customer feedback mechanisms and using insights to drive service enhancements.
- Training new customer support staff and conducting ongoing training for the team.
- Analyzing support data to identify common issues and recommend proactive solutions.
- Ensuring all customer interactions are logged accurately in the CRM system.
The ideal candidate will possess a Bachelor's degree or equivalent experience, with a minimum of 5 years of experience in customer service, including at least 2 years in a leadership or supervisory role. Proven experience in managing remote teams is essential. Excellent communication, problem-solving, and interpersonal skills are required. Familiarity with customer support software and CRM systems (e.g., Zendesk, Salesforce) is a must. You should be highly organized, detail-oriented, and possess a strong ability to motivate and manage a team. A passion for delivering exceptional customer experiences is paramount. If you are a proactive leader ready to make a significant impact in a remote environment, we encourage you to apply.
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9