2 004 Service Operations jobs in Bahrain

About Moyasar:

At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.

Role Overview:

As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.

Key Responsibilities:

• Provide technical support to merchants during the onboarding and integration stages.
• Troubleshoot and resolve API, SDK, or platform-related issues.
• Communicate technical concepts clearly to non-technical users.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Continuously learn and adapt to new technologies and tools.
• Ensure timely and high-quality responses to support tickets and inquiries.

Requirements:

• Bachelor degree majoring, IT, IS, MIS, and related.
• 1–2 years of experience in a technical support or developer support role
• Proficiency in multiple programming languages
• Strong problem-solving skills and ability to work under pressure
• Quick learner with a passion for technology and customer success
• Excellent communication skills in both English and Arabic
• Experience in fintech or financial services is preferred

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to queries and requests for technical assistance via phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Guide users on problem resolution and best practices for IT usage.
• Manage and maintain IT infrastructure, including servers, networks, and security systems.
• Document all issues and resolutions in the ticketing system.
• Escalate unresolved issues to appropriate senior technical staff or vendors.
• Assist with the setup of new user accounts and computer workstations.
• Contribute to the development of IT knowledge base articles and user guides.

• Proven experience as a Technical Support Specialist or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting and support.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• High school diploma or equivalent required; Associate's or Bachelor's degree in Computer Science or a related field is preferred.
• Ability to work on-site in Hidd, Muharraq, BH.

• Provide first-level technical support and troubleshoot hardware, software, and network issues for end-users.
• Respond promptly and professionally to support requests via phone, email, and ticketing system.
• Guide users through step-by-step solutions and explain technical concepts clearly.
• Document all support interactions, issues, and resolutions accurately in the helpdesk system.
• Escalate unresolved issues to appropriate senior technical staff or departments.
• Assist with user account management, software installations, and system updates.
• Maintain knowledge base articles and FAQs to help users find solutions independently.
• Identify recurring technical issues and suggest potential solutions or improvements.
• Ensure customer satisfaction by providing efficient and friendly support.
• Collaborate with IT teams to resolve complex technical problems.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in technical support or helpdesk roles.
• Proficiency in diagnosing and resolving common hardware and software problems.
• Experience with operating systems (Windows, macOS) and common applications.
• Familiarity with network troubleshooting principles.
• Excellent customer service and communication skills, both written and verbal.
• Ability to work under pressure and manage multiple support tickets simultaneously.
• Strong organizational and time management skills.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

• Provide prompt and effective technical support to customers and internal users.
• Respond to inquiries via phone, email, and chat channels.
• Diagnose and resolve technical hardware and software issues.
• Escalate unresolved issues to the appropriate support teams or personnel.
• Guide users through step-by-step solutions.
• Install, configure, and troubleshoot software applications and operating systems.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Create and update knowledge base articles and user documentation.
• Assist with hardware and software inventory management.
• Monitor system performance and identify potential issues.