85 Customer Orders jobs in Bahrain
Customer Support Engineer
Posted 7 days ago
Job Viewed
Job Description
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
Responsibilities:
- Provide timely and quality technical support to customers in the Middle East and Africa region.
- Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
- Deliver customer-centric solutions with close coordination with functional experts.
- Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
- Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
- Handle core service functions like warranty, service notes, and service information.
- Case tracking and KPI management.
- Provide remote support to customers and internal service engineers for first line support.
- Execute and maintain secure remote service infrastructure.
- Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
- Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
- Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
- Passion for customer support.
- Listening skills with a can-do attitude.
- Good coordination and interpersonal skills.
- Effective team player with a proactive approach to all situations.
- Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Proven experience in problem-solving with high morality of the customer.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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Customer Support Representative
Posted 7 days ago
Job Viewed
Job Description
Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist with debt collection efforts from delinquent clients
- Manage accounts receivable, including invoicing, follow-ups, and payment processing
- Collaborate with the finance team to ensure timely collection of payments
- Maintain accurate and detailed records of customer interactions and payment transactions
- Provide feedback on customer service and collection processes for continuous improvement
- Adhere to company policies, procedures, and regulatory requirements
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
Customer Support Representative
Posted 7 days ago
Job Viewed
Job Description
Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist with debt collection efforts from delinquent clients
- Manage accounts receivable, including invoicing, follow-ups, and payment processing
- Collaborate with the finance team to ensure timely collection of payments
- Maintain accurate and detailed records of customer interactions and payment transactions
- Provide feedback on customer service and collection processes for continuous improvement
- Adhere to company policies, procedures, and regulatory requirements
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Non-profit Organizations
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#J-18808-LjbffrCustomer Support Engineer
Posted 7 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Engineer role at Yokogawa
Join to apply for the Customer Support Engineer role at Yokogawa
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
- Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
- Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
- Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
- Execution and maintenance of secure remote service infrastructure.
- Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
- Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
- Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Past Proven experience in problem solving with high morality of the customer
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process! Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Automation Machinery Manufacturing
Referrals increase your chances of interviewing at Yokogawa by 2x
Sign in to set job alerts for “Customer Support Engineer” roles.Manama, Capital Governorate, Bahrain 2 months ago
Manama, Capital Governorate, Bahrain 4 weeks ago
Manama, Capital Governorate, Bahrain 2 days ago
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#J-18808-LjbffrCustomer Support Specialist
Posted today
Job Viewed
Job Description
Key responsibilities include identifying customer needs, clarifying information, researching issues, and providing appropriate solutions or alternatives. Escalating unresolved issues to the appropriate departments or supervisors, and following up to ensure resolution. Building rapport with customers, actively listening to their concerns, and demonstrating empathy and patience. The successful candidate will strive to meet and exceed customer service level agreements (SLAs) and contribute to a positive customer experience. Contributing to team efforts by accomplishing related results as needed and sharing feedback to improve customer service processes. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to multitask and manage time effectively in a fast-paced environment is critical. A positive attitude, strong communication skills, and a genuine desire to help customers are paramount for this position. Join our dedicated team and be the first point of contact for our valued customers in Manama, Capital, BH .
Customer Support Lead
Posted today
Job Viewed
Job Description
Customer Support Lead
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Lead, mentor, and manage a team of customer support representatives, setting performance goals and providing regular feedback.
- Oversee daily customer support operations, ensuring efficient handling of inquiries via phone, email, chat, and social media.
- Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
- Train new support staff on product knowledge, service standards, and company policies.
- Monitor customer interactions and provide coaching to ensure adherence to quality standards.
- Analyze customer feedback and support data to identify trends, issues, and opportunities for improvement.
- Act as a point of escalation for complex customer issues, resolving them effectively and efficiently.
- Collaborate with other departments (e.g., Product, Sales, Technical Support) to address customer concerns and improve the overall customer journey.
- Manage customer support software and tools, ensuring optimal utilization.
- Contribute to the development of knowledge base articles and customer self-service resources.
- Track and report on key customer service metrics (e.g., response time, resolution rate, CSAT).
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service or a related role, with at least 1-2 years in a team lead or supervisory capacity.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems.
- Ability to remain calm and professional under pressure.
- Proficiency in data analysis and reporting.
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Customer Support Specialist
Posted today
Job Viewed
Job Description
As a Customer Support Specialist, you will be the primary point of contact for customer inquiries, resolving issues via phone, email, and live chat. Your responsibilities will include actively listening to customer concerns, diagnosing technical or service-related problems, and providing accurate and timely solutions. This requires a deep understanding of our products and services, as well as exceptional communication and problem-solving abilities.
Key duties involve troubleshooting common issues, guiding customers through product features and functionalities, and escalating complex problems to appropriate departments when necessary. You will maintain detailed records of customer interactions, including inquiries, comments, complaints, and actions taken, within our CRM system. Proactively identifying opportunities to improve customer experience and providing feedback to the product and development teams will also be a significant part of your role.
The ideal candidate possesses a patient demeanor, excellent interpersonal skills, and a genuine desire to help others. You should be adept at managing multiple priorities and working efficiently in a fast-paced environment. A commitment to continuous learning and staying updated on product enhancements is essential. This position offers a fantastic opportunity to grow within a supportive team and contribute to the success of a leading company.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills, with a clear and concise phone manner.
- Strong problem-solving and troubleshooting capabilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-first attitude.
- Adaptability and willingness to learn new products and technologies.
- Experience in the technology sector is a plus.
- Fluency in English required; knowledge of additional languages is advantageous.
Customer Support Specialist
Posted today
Job Viewed
Job Description
Key responsibilities:
- Responding promptly and professionally to customer inquiries via phone, email, and chat.
- Providing technical assistance and troubleshooting support for product or service issues.
- Guiding customers through product features, services, and problem resolution.
- Maintaining accurate records of customer interactions and transactions.
- Identifying and escalating priority issues to appropriate departments.
- Gathering customer feedback and relaying it to relevant teams for service improvement.
- Resolving customer complaints and concerns with empathy and efficiency.
- Educating customers on product usage and best practices.
- Adhering to company policies and procedures in customer interactions.
- Collaborating with team members to share knowledge and best practices.
- Contributing to the development of knowledge base articles and FAQs.
- Meeting or exceeding key performance indicators for customer satisfaction and response times.
- Handling account inquiries and basic administrative tasks related to customer accounts.
- Proactively identifying potential customer issues and offering solutions.
A high school diploma or equivalent is required; an associate's or bachelor's degree is a plus. Previous experience in customer service or a related field, preferably in a technical support environment, is highly desirable. Excellent verbal and written communication skills are essential. Strong active listening and problem-solving abilities are required. Proficiency with CRM software and ticketing systems is advantageous. The ability to multitask and manage time effectively in a dynamic environment is important. A friendly, patient, and helpful attitude is crucial for success in this role. The role involves a hybrid work model, based in Busaiteen, Muharraq, BH , offering a competitive salary and benefits.
Customer Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Troubleshoot and resolve technical issues related to the company's software products.
- Guide customers through product features, installations, and basic troubleshooting steps.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical issues to appropriate internal teams when necessary.
- Provide feedback to the product development team on common customer issues and suggestions.
- Maintain a high level of customer satisfaction by providing prompt and effective support.
- Develop and update knowledge base articles and FAQs to assist customers.
- Assist in training new support staff on products and procedures.
- Adhere to service level agreements (SLAs) and performance metrics.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Previous experience in customer service or technical support is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric approach.
- Familiarity with software applications and troubleshooting common IT issues.
- Ability to work independently and as part of a collaborative team.
- Adaptability to learn new products and technologies quickly.
This is an excellent opportunity for individuals passionate about technology and customer service to contribute to a dynamic company. Join us and be the first point of contact for our valued customers.