What Jobs are available for Customer Relationship in Bahrain?

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description
As an
Account Management Team Lead
, you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.

Key Responsibilities

• Manage critical partners with a high degree of complexity.
• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
• Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.
• Ongoing training and development for your team.
• Maintain granular reporting on team performance
• Set clear expectations, provide guidance, and ensure the professional development of team members.
• Develop and implement account management strategies to maximize partner success and revenue
• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
• Prepare regular reports on team and account performance for senior management.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Drive pipeline and attainment against team's goals

Qualifications

• Have a passion for sales
• 5+ years of experience, ideally in sales, account management, or related experience.
• You excel in a transactional deal cycle
• High level of ownership and dedication.
• You show creative sales tactics to engage with prospects.
• Experience using CRM (Salesforce) and Google Apps.

Additional Information
Join Our Vibrant Team at Fakhro Tower - Where Work Meets Innovation and Fun

• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone's welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren't just fun; they're a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we've got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.

• Manage a portfolio of key client accounts, ensuring their success.
• Develop and execute client success plans aligned with business objectives.
• Onboard new clients and guide them through product adoption.
• Conduct regular business reviews and provide strategic recommendations.
• Monitor client health metrics and proactively address risks.
• Identify opportunities for upsell and cross-sell to expand client value.
• Serve as the primary point of contact for client inquiries and escalations.
• Collaborate with internal teams to ensure seamless client experience.
• Gather client feedback and provide insights to product development.
• Drive client retention and minimize churn.

• Proven experience as a Customer Success Manager or in a similar client-facing role.
• Demonstrated success in managing client relationships and driving retention.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of client needs and business objectives.
• Ability to analyze data and provide actionable insights.
• Experience with CRM software and customer success platforms.
• Proactive problem-solving and strategic thinking abilities.
• Ability to work independently and collaboratively in a remote setting.
• Experience in (mention relevant industry, e.g., SaaS, B2B services).
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.

• Develop and nurture strong relationships with existing clients.
• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns.
• Understand client business objectives and align service offerings to meet those needs.
• Monitor client satisfaction levels and implement strategies to improve retention.
• Conduct regular performance reviews with clients and provide tailored reports.
• Identify opportunities for upselling and cross-selling of services.
• Collaborate with internal teams (sales, technical support, operations) to ensure client success.
• Manage client escalations and ensure timely resolution of issues.
• Gather client feedback and communicate insights to relevant departments for service improvement.
• Onboard new clients, ensuring a positive initial experience.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 4 years of experience in client management, account management, or customer success.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, negotiation, and presentation skills.
• Experience working with CRM software (e.g., Salesforce, HubSpot).
• Strong understanding of business principles and operations.
• Ability to work effectively in both remote and in-office settings.
• Proactive problem-solver with a client-centric approach.
• Proficiency in Microsoft Office Suite.

• Conduct detailed virtual skin consultations and assessments for clients.
• Develop personalized skincare routines and treatment plans tailored to individual client needs and goals.
• Educate clients on product usage, ingredient benefits, and effective at-home skincare practices.
• Provide ongoing support and follow-up to clients to ensure satisfaction and progress.
• Stay up-to-date with the latest trends, technologies, and products in the beauty and wellness industry.
• Collaborate with the product development team to provide feedback on new offerings.
• Maintain accurate and confidential client records within the CRM system.
• Troubleshoot client concerns and provide solutions in a timely and professional manner.
• Contribute to the development of educational content for clients and the team.
• Potentially train and mentor junior remote aestheticians.
• Manage appointment scheduling and client communications effectively.
• Uphold the company's standards of excellence in client care and service.

• Certified Aesthetician with a minimum of 5 years of experience in a clinical or spa setting.
• In-depth knowledge of various skin types, conditions, and treatment modalities.
• Proven experience in client consultation and building rapport.
• Excellent virtual communication and interpersonal skills, with a warm and empathetic demeanor.
• Proficiency with video conferencing tools and client management software.
• Strong understanding of skincare ingredients and product formulations.
• Ability to work independently and manage time effectively in a remote environment.
• Passion for continuous learning and professional development in aesthetics.
• Discretion and ability to maintain client confidentiality.
• Strong organizational skills and attention to detail.
• A portfolio showcasing client transformations or successful treatment plans is a plus.