91 Customer Relationship Management jobs in Bahrain
Customer Success Manager
123 Muharraq, Muharraq
BHD30 Hourly
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Job Description
Our client is seeking a proactive and relationship-focused Customer Success Manager to join their growing team. This role is pivotal in ensuring our clients derive maximum value from our products and services, fostering long-term loyalty and driving customer retention. The ideal candidate will possess excellent communication, problem-solving, and account management skills, with a deep understanding of customer needs and a passion for delivering exceptional support. You will be the primary point of contact for a portfolio of clients, guiding them through onboarding, adoption, and ongoing engagement. Responsibilities include understanding client goals, identifying opportunities for increased usage, proactively addressing concerns, and advocating for client needs internally. Building strong, trust-based relationships with key stakeholders will be paramount. This hybrid role requires a balance of in-office collaboration and remote work flexibility.
Responsibilities:
Qualifications:
This hybrid role offers a fantastic opportunity to shape customer journeys and contribute to the growth of a leading organization. The position is based in Muharraq, Muharraq, BH .
Responsibilities:
- Manage and nurture a portfolio of client accounts, ensuring high levels of customer satisfaction and retention.
- Develop and execute strategies to drive customer adoption, engagement, and value realization.
- Onboard new clients, guiding them through the setup process and initial product training.
- Proactively monitor client health and identify potential risks or churn indicators.
- Address customer inquiries, issues, and escalations in a timely and effective manner.
- Conduct regular business reviews with clients to discuss progress, gather feedback, and identify expansion opportunities.
- Act as the voice of the customer internally, collaborating with sales, product, and support teams to improve the overall customer experience.
- Identify upsell and cross-sell opportunities within existing accounts.
- Develop and maintain strong relationships with key client stakeholders.
- Create and deliver customer success plans tailored to individual client needs and objectives.
- Contribute to the development of customer success best practices and resources.
- Track and report on key customer success metrics.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in customer success, account management, client relations, or a similar client-facing role.
- Proven ability to build and maintain strong relationships with diverse clients.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving and analytical abilities.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proactive and results-oriented mindset.
- Understanding of SaaS or technology products is a plus.
- Ability to work effectively both independently and as part of a collaborative team.
This hybrid role offers a fantastic opportunity to shape customer journeys and contribute to the growth of a leading organization. The position is based in Muharraq, Muharraq, BH .
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0
Customer Success Manager
33333 Northern, Northern
BHD60000 Annually
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Posted 1 day ago
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Job Description
Our client, a rapidly expanding SaaS provider, is looking for a proactive and client-focused Customer Success Manager to join their team in Shakhura, Northern, BH . This role is essential for building and maintaining strong relationships with our client's customer base, ensuring they achieve their desired outcomes while using our innovative software solutions. You will act as a trusted advisor, understanding customer needs, providing guidance on product usage, and proactively identifying opportunities to enhance their experience. Key responsibilities include onboarding new clients, conducting regular check-ins and business reviews, monitoring customer health scores, and driving adoption and retention. You will also be responsible for managing customer escalations, collaborating with sales and product teams to address feedback, and identifying upsell and cross-sell opportunities. The ideal candidate will have exceptional communication, negotiation, and problem-solving skills, coupled with a deep understanding of customer relationship management principles. Previous experience in a customer-facing role within the technology sector is a significant advantage. This hybrid position allows for a flexible working arrangement, balancing valuable in-person collaboration with the convenience of remote work. You will be instrumental in ensuring our clients maximize the value they derive from our products, contributing directly to the company's growth and reputation for outstanding customer service. Your dedication to client satisfaction will be key to fostering long-term partnerships and driving mutual success.
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1
Customer Success Manager
442 Sidon
BHD70000 Annually
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Posted 1 day ago
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Job Description
Our client is a fast-growing SaaS company dedicated to providing exceptional solutions and unparalleled customer support. We are seeking a proactive and relationship-driven Customer Success Manager to join our fully remote team. This role is vital in ensuring our clients achieve their desired outcomes while using our platform. You will be the primary point of contact for a portfolio of clients, guiding them through onboarding, driving adoption, and fostering long-term loyalty. Key responsibilities include understanding client goals, developing success plans, monitoring client health, and proactively addressing any potential issues. You will conduct regular check-ins, provide training and best practice guidance, and identify opportunities for upselling and cross-selling. The ideal candidate will have a passion for customer advocacy, excellent communication and interpersonal skills, and a strong understanding of SaaS products and customer lifecycle management. Proven experience in customer success, account management, or a related client-facing role is essential. You should be adept at problem-solving, proactive in your approach, and capable of building strong, trusted relationships with clients. As a fully remote position, outstanding organizational skills, self-discipline, and the ability to collaborate effectively in a virtual environment are crucial. We are looking for a motivated individual who is committed to ensuring our clients' success and contributing to the overall growth of the company. If you thrive on helping others succeed and are eager to make a significant impact in a remote-first culture, we encourage you to apply.
Responsibilities:
Responsibilities:
- Manage a portfolio of clients, ensuring their success and satisfaction with our platform.
- Develop and execute customer success plans tailored to individual client needs and goals.
- Onboard new clients, providing comprehensive training and guidance.
- Drive product adoption and ensure clients are maximizing the value of our services.
- Monitor client health metrics and proactively address any risks or churn indicators.
- Conduct regular business reviews and strategic check-ins with clients.
- Identify opportunities for client growth, upsells, and cross-sells.
- Serve as the main point of contact for client inquiries and issues.
- Collaborate with sales, support, and product teams to ensure a seamless client experience.
- Gather client feedback to inform product development and service improvements.
- Bachelor's degree in Business, Communications, or a related field.
- 2-4 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of SaaS products and customer lifecycle management.
- Proactive problem-solving abilities and a client-centric mindset.
- Proficiency in CRM software and customer success platforms.
- Excellent organizational and time management skills for remote work.
- Ability to work independently and collaboratively in a virtual team environment.
This advertiser has chosen not to accept applicants from your region.
2
Customer Success Manager
12345 Hamad Town, Northern
BHD65000 Annually
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Posted 1 day ago
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Job Description
Our client is searching for an empathetic and proactive Customer Success Manager to join their growing team, based in **Hamad Town, Northern, BH**. In this pivotal role, you will be the primary advocate for our clients, ensuring they derive maximum value from our products and services. Your mission will be to foster long-term relationships, drive customer adoption, reduce churn, and identify opportunities for growth. You will engage with clients through various communication channels, providing support, guidance, and proactive solutions to their needs. This position demands excellent interpersonal skills, a keen understanding of customer needs, and a passion for delivering exceptional service.
Responsibilities:
Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Onboard new customers, guiding them through the initial stages of product adoption and integration.
- Proactively monitor customer health and engagement, identifying potential risks and opportunities.
- Conduct regular check-ins and business reviews with clients to ensure their satisfaction and success.
- Identify opportunities for upselling and cross-selling based on customer needs and business objectives.
- Serve as the main point of contact for client inquiries, issues, and feedback.
- Collaborate with internal teams (Sales, Support, Product) to address customer needs and improve the overall customer experience.
- Educate customers on new features and best practices to maximize their utilization of our offerings.
- Gather customer feedback and translate it into actionable insights for product development and service improvement.
- Track key customer success metrics and report on account status and health.
- Develop and deliver training materials and resources for customers.
- Act as a trusted advisor and strategic partner to your clients.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience (3+ years) in customer success, account management, client services, or a similar client-facing role.
- Exceptional communication, interpersonal, and presentation skills.
- Strong understanding of customer relationship management (CRM) principles and software.
- Ability to empathize with customers and understand their unique challenges and goals.
- Proactive and solutions-oriented mindset with strong problem-solving skills.
- Experience in (Specific Industry - e.g., SaaS, Fintech, E-commerce) is a significant plus.
- Ability to manage multiple client accounts simultaneously and prioritize effectively.
- Proficiency in using customer support and communication tools.
- A passion for helping customers achieve their objectives.
- Comfortable working in a hybrid environment, balancing office-based and remote collaboration.
This advertiser has chosen not to accept applicants from your region.
3
Customer Success Manager
2255 Hamad Town, Northern
BHD60000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a proactive and relationship-driven Customer Success Manager to join their team based in Hamad Town, Northern, BH . This role is crucial for ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact, fostering strong relationships and driving customer satisfaction, retention, and growth.
Key Responsibilities:
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Understand client business objectives and proactively identify opportunities to help them leverage our products and services more effectively.
- Onboard new clients, ensuring a smooth and successful transition and setting them up for long-term success.
- Monitor client health and engagement, proactively addressing any potential risks or issues.
- Conduct regular business reviews with clients to discuss their progress, goals, and upcoming needs.
- Act as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
- Drive product adoption and usage, identifying opportunities for upsells and cross-sells.
- Manage client renewals and expansion opportunities, contributing to revenue growth targets.
- Develop and deliver training sessions and resources to empower clients.
- Troubleshoot and resolve client issues in a timely and efficient manner, escalating when necessary.
- Stay informed about industry trends and best practices in customer success.
- Gather customer feedback and insights to contribute to product development and service improvements.
- Achieve key performance indicators (KPIs) related to customer satisfaction, retention, and revenue expansion.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 3-5 years of experience in customer success, account management, or a client-facing role, preferably within the SaaS industry.
- Proven track record of successfully managing client relationships and driving retention.
- Excellent communication, interpersonal, and presentation skills.
- Strong understanding of customer success principles and best practices.
- Ability to analyze data and identify trends to drive proactive client engagement.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Adept at problem-solving and resolving client issues effectively.
- Self-motivated, organized, and able to manage multiple priorities simultaneously.
- Passion for helping customers achieve their goals and a commitment to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
4
Customer Success Lead
2297 Muharraq, Muharraq
BHD30 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Customer Success Lead to join our growing team in **Muharraq, Muharraq, BH**. This role is crucial in ensuring our customers achieve their desired outcomes while using our products and services. The ideal candidate will have a deep understanding of customer needs and a passion for building long-term relationships. This position offers a hybrid work model, blending the benefits of in-office collaboration with the flexibility of remote work.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategies to enhance customer satisfaction, retention, and overall lifetime value.
- Act as the primary point of contact for a portfolio of key clients, understanding their business objectives and how our solutions can best support them.
- Proactively monitor customer health and engagement, identifying potential risks and developing mitigation plans.
- Conduct regular business reviews with clients to demonstrate value, gather feedback, and identify upsell or cross-sell opportunities.
- Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience from onboarding through ongoing engagement.
- Train and mentor junior Customer Success Managers, fostering a culture of excellence and continuous improvement.
- Analyze customer data and feedback to identify trends, insights, and areas for product or service enhancement.
- Create and maintain customer success documentation, including best practices guides, FAQs, and training materials.
- Manage customer escalations effectively, ensuring timely and satisfactory resolution.
- Contribute to the continuous improvement of customer success processes and playbooks.
- Stay abreast of industry trends and competitor activities to provide strategic guidance to clients and internal teams.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction, retention rates, and expansion revenue.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 4 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS or technology environment.
- Proven track record of managing a book of business, reducing churn, and driving customer advocacy.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships at all levels of an organization.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero).
- Ability to manage multiple priorities effectively and thrive in a fast-paced, hybrid work environment.
- Leadership experience or demonstrated potential to mentor and guide a team.
- A proactive, customer-centric approach with a passion for delivering exceptional service.
- Proficiency in English is essential; additional languages are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Customer Success Manager
2001 Bilad Al Qadeem, Capital
BHD60000 Annually
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Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a proactive and customer-focused Customer Success Manager to join their thriving team. This is a fully remote role, allowing you to build strong relationships with clients from the comfort of your home office. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our products and services. Your responsibilities will include onboarding new customers, providing ongoing training and support, and proactively identifying opportunities for client growth and retention. You will act as a trusted advisor, understanding client needs and challenges, and translating them into actionable insights for our product and sales teams. This involves conducting regular check-ins, business reviews, and addressing any client issues or concerns with promptness and professionalism. The ideal candidate will have a proven track record in customer success, account management, or a related client-facing role, preferably within the technology sector. Excellent communication, interpersonal, and presentation skills are essential, along with the ability to build rapport and establish long-term relationships. A deep understanding of customer needs and a passion for delivering exceptional service are paramount. You should be adept at problem-solving, organized, and able to manage your time effectively in a remote setting. Familiarity with CRM software and customer success platforms is a plus. This is an exciting opportunity to join a dynamic company and play a key role in ensuring client satisfaction and loyalty. If you are a motivated individual who thrives on helping others succeed and wants to be part of a collaborative remote team, we encourage you to apply. Your dedication to client success will be instrumental in driving our company's growth.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Success Manager
00973 Zallaq, Southern
BHD65000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and proactive Customer Success Manager to join their fully remote customer experience team. In this vital role, you will be responsible for ensuring that clients achieve their desired outcomes while using our client's products and services. You will build strong relationships with customers, understand their business objectives, and provide guidance and support to maximize their value from our offerings. Your responsibilities will include onboarding new clients, conducting regular check-ins, identifying upsell and cross-sell opportunities, and proactively addressing any potential issues to ensure customer retention and satisfaction. The ideal candidate possesses excellent communication, problem-solving, and interpersonal skills, with a genuine passion for customer advocacy. Experience with CRM software and customer success platforms is essential. This remote-first position requires a self-starter attitude, strong organizational skills, and the ability to manage a portfolio of clients effectively. You will act as the voice of the customer internally, providing valuable feedback to product, sales, and marketing teams to drive continuous improvement.
Key Responsibilities:
Key Responsibilities:
- Onboard new customers and guide them through initial setup.
- Develop and maintain strong relationships with a portfolio of clients.
- Understand customer business goals and align product usage accordingly.
- Proactively identify and address customer needs and challenges.
- Conduct regular business reviews and health checks.
- Drive customer adoption and utilization of products/services.
- Identify opportunities for expansion (upsell/cross-sell).
- Manage customer renewals and mitigate churn risks.
- Gather customer feedback and provide insights to internal teams.
- Serve as a primary point of contact for customer inquiries and escalations.
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in Customer Success, Account Management, or a similar client-facing role.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
- Ability to manage multiple priorities and clients effectively.
- Proactive, self-motivated, and customer-centric mindset.
- Experience in a SaaS or technology company is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Success Lead
97320 Jaww, Southern
BHD2500 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and passionate Customer Success Lead to manage and enhance client relationships in A'ali, Northern, BH . This critical role focuses on ensuring our clients receive exceptional support and derive maximum value from our products and services. You will lead a team of customer success representatives, guide them in providing proactive support, and develop strategies to improve customer retention and satisfaction. The ideal candidate will have a strong understanding of customer relationship management, excellent communication and interpersonal skills, and a proven ability to resolve complex customer issues. Responsibilities include onboarding new clients, conducting regular check-ins, identifying opportunities for upselling or cross-selling, gathering customer feedback, and working closely with product and sales teams to address client needs. You will also be responsible for developing and implementing customer success best practices, training team members, and reporting on key customer success metrics. This position offers a hybrid work model, combining the benefits of in-office collaboration with the flexibility of remote work. The successful applicant will be a natural leader, empathetic, and driven to achieve outstanding customer outcomes. A strong understanding of the industry and a commitment to building long-term, trusted client partnerships are essential for success in this role.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and mentor a team of Customer Success Managers.
- Develop and implement strategies to improve customer satisfaction and retention.
- Oversee the client onboarding process to ensure a seamless experience.
- Conduct regular business reviews and check-ins with key clients.
- Identify opportunities for account growth and expansion.
- Act as a point of escalation for complex customer issues.
- Gather and analyze customer feedback to drive product and service improvements.
- Collaborate with Sales and Product teams to ensure client needs are met.
- Track and report on key customer success metrics (e.g., NPS, churn rate).
- Develop and deliver training programs for the customer success team.
Qualifications:
- Proven experience in Customer Success, Account Management, or a related client-facing role.
- Experience in leading or managing a team is essential.
- Strong understanding of CRM software and customer success platforms.
- Excellent communication, interpersonal, and presentation skills.
- Ability to build and maintain strong relationships with clients.
- Proficiency in problem-solving and conflict resolution.
- Strategic thinker with a proactive approach to customer engagement.
- Bachelor's degree in Business, Marketing, or a related field.
- Experience in (Industry Specific to Client) is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Customer Success Manager
900 Durrat Al Bahrain
BHD75000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a proactive and empathetic Customer Success Manager to join their growing team. This role is crucial in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the primary point of contact for a portfolio of key accounts, building strong relationships and fostering long-term loyalty. Your responsibilities will include onboarding new clients, providing ongoing support and guidance, and proactively identifying opportunities to enhance their experience. You will conduct regular check-ins, understand client needs, and translate them into actionable insights for our product and service teams.
Success in this role requires a deep understanding of our products and services, coupled with excellent communication and problem-solving skills. You will be responsible for managing client expectations, resolving issues efficiently, and ensuring high levels of customer satisfaction and retention. This involves collaborating with internal teams, including sales, support, and product development, to deliver a seamless customer journey. You will also be involved in developing and delivering training materials and best practice guides for clients.
The ideal candidate will have a passion for customer advocacy and a proven ability to build rapport with diverse stakeholders. Experience in account management, customer support, or a related client-facing role is essential. Familiarity with CRM software and customer success platforms is a significant advantage. You should be adept at handling challenging conversations, identifying churn risks, and implementing retention strategies. Strong organizational skills and the ability to manage multiple priorities simultaneously are key.
Qualifications include a Bachelor's degree in Business, Communications, or a related field. Previous experience in a customer-facing role, preferably within the technology or service industry, is required. Excellent interpersonal skills, a positive attitude, and a commitment to delivering exceptional customer experiences are paramount. This role involves a hybrid work model, requiring you to be present in the office in **Sitra, Capital, BH** for a portion of the week, with flexibility for remote work on other days.
Success in this role requires a deep understanding of our products and services, coupled with excellent communication and problem-solving skills. You will be responsible for managing client expectations, resolving issues efficiently, and ensuring high levels of customer satisfaction and retention. This involves collaborating with internal teams, including sales, support, and product development, to deliver a seamless customer journey. You will also be involved in developing and delivering training materials and best practice guides for clients.
The ideal candidate will have a passion for customer advocacy and a proven ability to build rapport with diverse stakeholders. Experience in account management, customer support, or a related client-facing role is essential. Familiarity with CRM software and customer success platforms is a significant advantage. You should be adept at handling challenging conversations, identifying churn risks, and implementing retention strategies. Strong organizational skills and the ability to manage multiple priorities simultaneously are key.
Qualifications include a Bachelor's degree in Business, Communications, or a related field. Previous experience in a customer-facing role, preferably within the technology or service industry, is required. Excellent interpersonal skills, a positive attitude, and a commitment to delivering exceptional customer experiences are paramount. This role involves a hybrid work model, requiring you to be present in the office in **Sitra, Capital, BH** for a portion of the week, with flexibility for remote work on other days.
This advertiser has chosen not to accept applicants from your region.
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