2 126 Customer Satisfaction jobs in Bahrain

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

1. Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
2. Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
3. Onboarding customers to kick-off their journey
4. Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
5. Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
6. Communicating feedback to the team and following up on resolving customers’ pain points

1. Previous experience working in a customer service role for a minimum of 1 year
2. Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
3. Passionate about problem solving; you get satisfaction from making people’s lives better
4. A people’s person by nature
5. Have a deep sense of empathy & drive to resolve customer issues
6. Maintain a calm demeanor when facing challenges or stressful situations
7. Ability to organize your time efficiently, and complete tasks in a timely manner
8. Interested in working on shift basis

We are seeking a highly motivated and analytical Customer Experience (CX) Associate to join our consulting team, specializing in the airport and aviation sector. In this role, you will play a crucial part in analyzing and enhancing the passenger experience for our airport clients. You will work closely with a team of strategists and analysts to identify pain points, collect data, and contribute to the development of actionable strategies that drive tangible improvements in customer satisfaction and operational efficiency. This is a unique opportunity to apply your skills in a project-based environment, tackling complex challenges for major aviation clients.

Key Responsibilities:

• Data Collection & Analysis: Conduct quantitative and qualitative research to understand the end-to-end passenger journey. This includes designing and administering surveys, conducting passenger interviews, and analyzing operational data to identify trends and areas for improvement.
• Journey Mapping: Assist the team in creating detailed customer journey maps that visualize passenger touchpoints, emotions, and pain points across various airport services (e.g., check-in, security, retail, boarding).
• Insights & Reporting: Synthesize research findings into clear, concise reports and presentations. You will help the team translate complex data into compelling insights and recommendations for our clients.
• Strategy & Solution Development: Contribute to brainstorming and problem-solving sessions to develop innovative solutions and CX strategies that address identified challenges.
• Stakeholder Collaboration: Work alongside the team to prepare for and participate in client workshops and meetings. You will interact with airport personnel, stakeholders, and other third-party vendors to gather information and present findings.
• Project Support: Provide general project support, including documentation, task tracking, and ensuring project timelines are met.

Qualifications:

• Should be an English native speaker
• Bachelor's degree in Business, Marketing, Data Science, Economics, or a related field.
• 0 -1 years of experience in a research, analytical, or consulting role. Experience in customer experience or the aviation/travel industry is a significant plus.
• Strong analytical skills with the ability to interpret data and draw meaningful conclusions. Proficiency with data analysis tools (e.g., Excel, Tableau, SPSS) is a plus.
• Excellent written and verbal communication skills. You must be able to articulate complex ideas clearly and effectively.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
• A collaborative mindset and the ability to work effectively as part of a small, focused team.
• A curious and proactive attitude with a passion for problem-solving and making a real impact.

Job Type: Full-time

• Developing and implementing customer service policies and procedures to ensure a consistent and high-quality customer experience.
• Managing the day-to-day operations of the customer service department, including staffing, training, and performance management.
• Monitoring customer feedback channels (surveys, reviews, social media) and implementing action plans to address issues and improve satisfaction.
• Analyzing customer service data and metrics to identify trends, areas for improvement, and opportunities for growth.
• Training and coaching customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
• Resolving escalated customer complaints and complex issues with professionalism and efficiency.
• Collaborating with other departments (e.g., Sales, Marketing, Product Development) to ensure a cohesive customer experience across all touchpoints.
• Developing and implementing customer loyalty programs and initiatives to foster long-term customer relationships.
• Staying up-to-date with industry best practices and emerging trends in customer experience management.
• Reporting on key customer service performance indicators to senior management.

• Develop and execute customer experience strategies to improve satisfaction and loyalty.
• Manage and mentor the customer service team, fostering a culture of service excellence.
• Analyze customer feedback data (surveys, reviews, support tickets) to identify trends and areas for improvement.
• Design and optimize customer journeys across all channels.
• Implement and manage customer feedback mechanisms and reporting.
• Collaborate with cross-functional teams to ensure a consistent and positive customer experience.
• Stay updated on industry best practices and emerging trends in CX.
• Manage budgets and resources for the customer experience department.

• Engage with customers via phone, email, and chat to provide support and resolve issues.
• Act as a primary point of contact for customer inquiries and concerns.
• Proactively identify opportunities to improve the customer experience.
• Handle customer complaints and escalations with a focus on resolution and satisfaction.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with internal departments to address customer needs and relay insights.
• Develop and maintain a deep understanding of our products and services.
• Contribute to the creation of customer support resources and FAQs.
• Identify trends in customer issues and suggest process improvements.
• Build and maintain strong, positive relationships with customers.

• Proven experience in customer service, customer success, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Proficiency with CRM software and helpdesk platforms.
• Ability to manage multiple tasks and prioritize effectively.
• Experience working in a hybrid remote/on-site work model.
• High school diploma or equivalent; a degree in a relevant field is a plus.
• Demonstrated problem-solving abilities and a positive attitude.
• Ability to work independently and as part of a collaborative team.
• A passion for delivering outstanding customer experiences.

• Develop and execute a comprehensive customer experience strategy aligned with business objectives.
• Map customer journeys and identify key moments of truth to optimize engagement.
• Analyze customer feedback, data, and behavioral insights to uncover pain points and opportunities.
• Design and implement initiatives to improve customer satisfaction, Net Promoter Score (NPS), and customer lifetime value.
• Collaborate with cross-functional teams (e.g., product, marketing, support) to ensure a unified customer experience.
• Develop and maintain customer experience best practices and guidelines.
• Create training materials and conduct workshops to embed a customer-centric culture throughout the organization.
• Monitor industry trends and competitor strategies to identify best practices and innovative approaches.
• Utilize CRM and customer feedback platforms to track performance and identify areas for improvement.
• Report on key CX metrics and provide actionable recommendations to senior management.

• Bachelor's degree in Marketing, Business, Psychology, or a related field.
• 3-5 years of experience in customer experience management, customer journey mapping, or a similar role.
• Proven ability to design and implement successful customer experience initiatives.
• Strong analytical skills with the ability to interpret customer data and feedback.
• Excellent understanding of customer relationship management (CRM) principles and tools.
• Proficiency in customer feedback and survey platforms.
• Outstanding communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a remote team environment.
• A passion for understanding and advocating for the customer.
• Creative and innovative mindset with a focus on problem-solving.