880 Customer Satisfaction jobs in Bahrain

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

1. Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
2. Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
3. Onboarding customers to kick-off their journey
4. Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
5. Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
6. Communicating feedback to the team and following up on resolving customers’ pain points

1. Previous experience working in a customer service role for a minimum of 1 year
2. Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
3. Passionate about problem solving; you get satisfaction from making people’s lives better
4. A people’s person by nature
5. Have a deep sense of empathy & drive to resolve customer issues
6. Maintain a calm demeanor when facing challenges or stressful situations
7. Ability to organize your time efficiently, and complete tasks in a timely manner
8. Interested in working on shift basis

• Develop and execute strategies to enhance the overall customer experience.
• Manage and lead the customer support team, setting performance standards and objectives.
• Analyze customer feedback, surveys, and metrics to identify areas for improvement.
• Implement initiatives to increase customer satisfaction, retention, and loyalty.
• Collaborate with cross-functional teams (marketing, sales, product) to ensure a cohesive customer journey.
• Oversee customer support channels, ensuring efficient and effective resolution of inquiries.
• Develop and deliver training programs for customer-facing staff.
• Monitor key customer experience metrics and report on performance.
• Identify trends and insights from customer interactions to inform business decisions.
• Act as a champion for the customer voice within the organization.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 6 years of experience in customer experience management, customer service leadership, or a related field.
• Proven track record of developing and implementing successful customer experience strategies.
• Strong understanding of CRM systems and customer feedback tools.
• Excellent leadership, team management, and coaching skills.
• Exceptional analytical and problem-solving abilities.
• Outstanding communication, presentation, and interpersonal skills.
• Ability to influence stakeholders and drive change within an organization.

• Develop and execute a comprehensive customer experience strategy aligned with business objectives.
• Map the customer journey to identify pain points and opportunities for improvement.
• Gather and analyze customer feedback through various channels (surveys, reviews, social media, direct interactions).
• Implement initiatives to enhance customer satisfaction, retention, and loyalty.
• Collaborate with cross-functional teams (Sales, Marketing, Product Development, Support) to ensure a unified customer approach.
• Define and track key performance indicators (KPIs) for customer experience.
• Manage customer feedback loops and ensure timely resolution of customer concerns.
• Develop and implement customer training programs or resources.
• Champion a customer-centric culture throughout the organization.
• Stay informed about industry best practices and emerging trends in customer experience management.
• Manage customer experience technology platforms and tools.
• Prepare regular reports on customer experience performance and insights for senior management.
• Conduct competitor analysis related to customer experience.
• Lead voice of the customer (VoC) programs.
• Drive continuous improvement in customer service processes and workflows.

• Bachelor's degree in Business Administration, Marketing, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in customer experience, customer success, or a related management role.
• Demonstrated success in developing and implementing customer experience strategies.
• Strong analytical skills with the ability to interpret complex data and derive actionable insights.
• Excellent understanding of customer journey mapping and touchpoint optimization.
• Proficiency in customer feedback tools and analytics platforms.
• Exceptional communication, presentation, and interpersonal skills.
• Proven ability to influence stakeholders across different departments.
• Strong project management skills and the ability to manage multiple initiatives simultaneously.
• A passion for understanding and advocating for the customer.
• Experience in a high-growth or service-oriented industry.
• Strategic thinker with a hands-on approach.

• Develop and implement customer experience strategies.
• Lead and manage the customer support team.
• Analyze customer feedback and identify improvement areas.
• Implement initiatives to enhance customer satisfaction and loyalty.
• Oversee all customer touchpoints and ensure quality service.
• Develop training programs for the customer support team.
• Monitor and report on key customer experience KPIs.
• Collaborate with other departments to improve customer journey.
• Drive a customer-centric culture within the organization.

• Proven experience in customer experience management or a related leadership role.
• Strong understanding of CRM systems and customer service best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in data analysis and reporting.
• Experience in e-commerce or digital platforms is highly desirable.
• Bachelor's degree in Business, Marketing, or a related field.
• Ability to develop and implement strategic initiatives.

• Develop and execute a comprehensive customer experience strategy aligned with business objectives.
• Analyze customer feedback, journey data, and key metrics to identify areas for improvement.
• Design and implement initiatives to enhance customer satisfaction, retention, and advocacy.
• Manage and optimize customer support channels, including phone, email, chat, and social media.
• Collaborate with marketing, sales, and product teams to ensure a consistent and positive customer journey.
• Develop and maintain customer service standards and training programs for support staff.
• Act as a customer advocate, ensuring customer needs and expectations are met.
• Monitor and report on key customer experience metrics and provide actionable insights.
• Lead and mentor the customer support team, promoting a customer-centric culture.
• Stay informed about industry best practices and emerging trends in customer experience management.

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Minimum of 5 years of experience in customer experience, customer service management, or a related role.
• Proven experience in developing and implementing successful customer experience strategies.
• Strong understanding of customer journey mapping and service design principles.
• Excellent analytical skills with the ability to interpret customer data and feedback.
• Exceptional interpersonal, communication, and presentation skills.
• Experience with CRM systems and customer feedback platforms.
• Ability to lead and motivate teams in a customer-focused environment.
• Proficiency in project management and change management.
• Creative thinking and problem-solving abilities.
• Experience in the (Industry sector relevant to the client's business) sector is a plus.