246 Customer Satisfaction jobs in Bahrain

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

1. Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
2. Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
3. Onboarding customers to kick-off their journey
4. Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
5. Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
6. Communicating feedback to the team and following up on resolving customers’ pain points

1. Previous experience working in a customer service role for a minimum of 1 year
2. Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
3. Passionate about problem solving; you get satisfaction from making people’s lives better
4. A people’s person by nature
5. Have a deep sense of empathy & drive to resolve customer issues
6. Maintain a calm demeanor when facing challenges or stressful situations
7. Ability to organize your time efficiently, and complete tasks in a timely manner
8. Interested in working on shift basis

• Developing and executing a comprehensive customer experience strategy.
• Managing and coaching a team of customer service representatives to deliver outstanding support.
• Analyzing customer feedback and data (surveys, NPS, CSAT scores) to identify trends and areas for improvement.
• Implementing initiatives to improve customer satisfaction, reduce churn, and increase customer lifetime value.
• Designing and optimizing customer support processes and workflows.
• Collaborating with product, sales, and marketing teams to ensure a consistent customer experience.
• Developing training programs for the customer service team to enhance product knowledge and service skills.
• Acting as a point of escalation for complex customer issues.
• Monitoring key performance indicators (KPIs) for the customer service department and reporting on performance.
• Championing a customer-centric culture throughout the organization.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management or customer experience roles.
• Proven track record of developing and implementing successful customer experience strategies.
• Strong analytical skills with experience in analyzing customer data and metrics.
• Excellent leadership, coaching, and team management skills.
• Proficiency in customer service software and CRM systems.
• Exceptional communication, problem-solving, and interpersonal skills.
• Ability to work effectively in a hybrid work environment.
• Experience in **Sitra, Capital, BH** is an advantage.

• Greet and assist customers in a professional and friendly manner.
• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints promptly and effectively.
• Process customer requests, orders, and transactions accurately.
• Maintain detailed customer records and update information as needed.
• Gather customer feedback and relay insights to management for service improvement.
• Collaborate with other departments to ensure seamless customer service.
• Follow company procedures and guidelines to deliver consistent service quality.
• Contribute to a positive and welcoming environment for all customers.

• Previous experience in a customer-facing role is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team environment.
• Proficiency in using computer systems and basic office software.
• High school diploma or equivalent.

• Develop and implement comprehensive customer experience strategies aligned with business goals.
• Oversee customer service operations, ensuring high standards of responsiveness and problem resolution.
• Analyze customer feedback, survey data, and interaction metrics to identify trends and areas for improvement.
• Design and optimize customer journeys, mapping out touchpoints and implementing enhancements.
• Collaborate with marketing, sales, and product teams to ensure a consistent brand experience.
• Develop training programs for customer-facing staff to foster a customer-centric culture.
• Manage customer loyalty programs and initiatives to encourage repeat business.
• Monitor key customer experience metrics (e.g., NPS, CSAT, CES) and report on performance.
• Act as a champion for the customer internally, advocating for their needs and perspectives.
• Stay abreast of industry best practices and emerging trends in customer experience management.
• Handle escalated customer issues and ensure timely and satisfactory resolutions.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in customer experience, customer service management, or a related role.
• Proven track record of developing and implementing successful customer experience strategies.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent understanding of customer journey mapping and touchpoint optimization.
• Exceptional communication, leadership, and interpersonal skills.
• Experience with customer feedback tools and CRM systems.
• Ability to manage multiple projects and work effectively with cross-functional teams.
• A passion for customer advocacy and driving service excellence.

• Develop and execute strategies to elevate the overall customer experience across all channels.
• Lead, train, and mentor a remote team of customer service representatives to achieve performance goals.
• Monitor customer feedback, support tickets, and key performance indicators (KPIs) to identify trends and areas for improvement.
• Implement customer service policies and procedures that promote efficiency and customer satisfaction.
• Collaborate with other departments (e.g., Product, Marketing, Sales) to ensure a seamless customer journey.
• Manage and resolve complex customer escalations with empathy and efficiency.
• Identify opportunities to leverage technology and automation to enhance customer service operations.
• Develop and deliver training programs for the customer support team.
• Contribute to the development of knowledge base articles and customer self-service resources.
• Champion customer-centric initiatives throughout the organization.

• Develop and execute a comprehensive customer experience strategy.
• Map customer journeys across all touchpoints and identify areas for improvement.
• Analyze customer feedback, surveys, and data to gain actionable insights.
• Champion customer needs and advocate for their perspective across the organization.
• Collaborate with cross-functional teams to implement CX improvements.
• Define and track key CX metrics (NPS, CSAT, CES) and report on performance.
• Develop and implement programs to enhance customer satisfaction and loyalty.
• Stay abreast of the latest trends and best practices in customer experience management.
• Lead and mentor a team (if applicable) or influence stakeholders to drive CX initiatives.
• Identify opportunities for innovation in customer service and engagement.
• Ensure a seamless and positive experience for all customers.

• Bachelor's degree in Marketing, Business, Psychology, or a related field.
• 5+ years of experience in Customer Experience (CX), Customer Success, or a related field.
• Proven track record of developing and implementing successful CX strategies.
• Strong understanding of CX methodologies, including journey mapping and voice of the customer (VoC) programs.
• Proficiency with CX platforms and analytics tools.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Demonstrated ability to lead and influence cross-functional teams in a remote environment.
• Passionate about delivering outstanding customer experiences.
• Experience in (relevant industry) is a plus.