2 126 Customer Satisfaction jobs in Bahrain

Customer Experience Associate

Manama, Capital Calo Inc

Posted 16 days ago

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Job Description

About

Calo – Launched in Bahrain in November of 2019 – is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role Overview

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

What you’ll be working on
  • Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
  • Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
  • Onboarding customers to kick-off their journey
  • Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
  • Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
  • Communicating feedback to the team and following up on resolving customers’ pain points
Ideal Candidate
  • Previous experience working in a customer service role for a minimum of 1 year
  • Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
  • Passionate about problem solving; you get satisfaction from making people’s lives better
  • A people’s person by nature
  • Have a deep sense of empathy & drive to resolve customer issues
  • Maintain a calm demeanor when facing challenges or stressful situations
  • Ability to organize your time efficiently, and complete tasks in a timely manner
  • Interested in working on shift basis

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Customer Experience Associate

Manama, Capital Calo Inc.

Posted 8 days ago

Job Viewed

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Job Description

About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.


Role Overview

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.


What you’ll be working on
  1. Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
  2. Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
  3. Onboarding customers to kick-off their journey
  4. Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
  5. Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
  6. Communicating feedback to the team and following up on resolving customers’ pain points

Ideal Candidate
  1. Previous experience working in a customer service role for a minimum of 1 year
  2. Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
  3. Passionate about problem solving; you get satisfaction from making people’s lives better
  4. A people’s person by nature
  5. Have a deep sense of empathy & drive to resolve customer issues
  6. Maintain a calm demeanor when facing challenges or stressful situations
  7. Ability to organize your time efficiently, and complete tasks in a timely manner
  8. Interested in working on shift basis
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Experience Associate

BHD15000 - BHD30000 Y Jet Bridge Consulting WLL

Posted today

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Job Description

We are seeking a highly motivated and analytical Customer Experience (CX) Associate to join our consulting team, specializing in the airport and aviation sector. In this role, you will play a crucial part in analyzing and enhancing the passenger experience for our airport clients. You will work closely with a team of strategists and analysts to identify pain points, collect data, and contribute to the development of actionable strategies that drive tangible improvements in customer satisfaction and operational efficiency. This is a unique opportunity to apply your skills in a project-based environment, tackling complex challenges for major aviation clients.

Key Responsibilities:

  • Data Collection & Analysis: Conduct quantitative and qualitative research to understand the end-to-end passenger journey. This includes designing and administering surveys, conducting passenger interviews, and analyzing operational data to identify trends and areas for improvement.
  • Journey Mapping: Assist the team in creating detailed customer journey maps that visualize passenger touchpoints, emotions, and pain points across various airport services (e.g., check-in, security, retail, boarding).
  • Insights & Reporting: Synthesize research findings into clear, concise reports and presentations. You will help the team translate complex data into compelling insights and recommendations for our clients.
  • Strategy & Solution Development: Contribute to brainstorming and problem-solving sessions to develop innovative solutions and CX strategies that address identified challenges.
  • Stakeholder Collaboration: Work alongside the team to prepare for and participate in client workshops and meetings. You will interact with airport personnel, stakeholders, and other third-party vendors to gather information and present findings.
  • Project Support: Provide general project support, including documentation, task tracking, and ensuring project timelines are met.

Qualifications:

  • Should be an English native speaker
  • Bachelor's degree in Business, Marketing, Data Science, Economics, or a related field.
  • 0 -1 years of experience in a research, analytical, or consulting role. Experience in customer experience or the aviation/travel industry is a significant plus.
  • Strong analytical skills with the ability to interpret data and draw meaningful conclusions. Proficiency with data analysis tools (e.g., Excel, Tableau, SPSS) is a plus.
  • Excellent written and verbal communication skills. You must be able to articulate complex ideas clearly and effectively.
  • Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
  • A collaborative mindset and the ability to work effectively as part of a small, focused team.
  • A curious and proactive attitude with a passion for problem-solving and making a real impact.

Job Type: Full-time

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Customer Experience Manager

901 Zallaq, Southern BHD65000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a dedicated and customer-focused Customer Experience Manager to lead their support operations in Zallaq, Southern, BH . This critical role is responsible for shaping and enhancing the overall customer journey, ensuring exceptional service delivery and fostering strong customer relationships. The ideal candidate will have a deep understanding of customer service best practices, a passion for problem-solving, and the ability to motivate and manage a team of customer service professionals. You will be instrumental in developing and implementing strategies to improve customer satisfaction, reduce churn, and identify opportunities for service enhancement.

Key responsibilities include:
  • Developing and implementing customer service policies and procedures to ensure a consistent and high-quality customer experience.
  • Managing the day-to-day operations of the customer service department, including staffing, training, and performance management.
  • Monitoring customer feedback channels (surveys, reviews, social media) and implementing action plans to address issues and improve satisfaction.
  • Analyzing customer service data and metrics to identify trends, areas for improvement, and opportunities for growth.
  • Training and coaching customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
  • Resolving escalated customer complaints and complex issues with professionalism and efficiency.
  • Collaborating with other departments (e.g., Sales, Marketing, Product Development) to ensure a cohesive customer experience across all touchpoints.
  • Developing and implementing customer loyalty programs and initiatives to foster long-term customer relationships.
  • Staying up-to-date with industry best practices and emerging trends in customer experience management.
  • Reporting on key customer service performance indicators to senior management.
The successful candidate will hold a Bachelor's degree in Business Administration, Marketing, or a related field, with a minimum of 5 years of experience in customer service management or a related role. Proven experience in developing and implementing customer service strategies is essential. Excellent leadership, communication, interpersonal, and problem-solving skills are required. Familiarity with CRM software and customer support platforms is a must. A proactive approach to service improvement and a genuine commitment to customer satisfaction are key.
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Customer Experience Manager

903 Galali BHD55000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
We are looking for a dynamic and customer-focused Customer Experience Manager to oversee and enhance the customer journey for our growing services. This hybrid role, based out of our offices in Sitra, Capital, BH , requires a strategic thinker who can blend in-office collaboration with remote flexibility. You will be responsible for developing and implementing strategies that improve customer satisfaction, loyalty, and retention. This includes analyzing customer feedback, identifying pain points, and driving initiatives to create seamless and positive interactions across all touchpoints. You will lead a team of customer service professionals, providing training, coaching, and performance management to ensure they deliver exceptional service. Key responsibilities involve mapping the customer journey, implementing CX best practices, and leveraging technology to personalize customer interactions. You will collaborate closely with marketing, sales, and product development teams to ensure a unified customer approach. The ideal candidate possesses a strong understanding of customer relationship management (CRM) systems and analytics tools.

Key Responsibilities:
  • Develop and execute customer experience strategies to improve satisfaction and loyalty.
  • Manage and mentor the customer service team, fostering a culture of service excellence.
  • Analyze customer feedback data (surveys, reviews, support tickets) to identify trends and areas for improvement.
  • Design and optimize customer journeys across all channels.
  • Implement and manage customer feedback mechanisms and reporting.
  • Collaborate with cross-functional teams to ensure a consistent and positive customer experience.
  • Stay updated on industry best practices and emerging trends in CX.
  • Manage budgets and resources for the customer experience department.
Qualifications include a Bachelor's degree in Business, Marketing, or a related field, with at least 5 years of experience in customer experience management, customer service leadership, or a similar role. Proven experience in developing and implementing successful CX initiatives is essential. Strong analytical, problem-solving, and communication skills are required. Familiarity with CX software and tools is a plus. This position offers a competitive compensation package and the opportunity to make a significant impact on our customer relationships in Sitra, Capital, BH .
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Customer Experience Advocate

2003 Hamad Town, Northern BHD22 Hourly WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is dedicated to providing unparalleled service and is seeking a motivated and empathetic Customer Experience Advocate. This role is crucial in shaping positive interactions and ensuring customer loyalty. As a Customer Experience Advocate, you will be on the front lines, engaging with customers through various channels to address inquiries, resolve issues, and proactively seek feedback. Your primary goal will be to enhance the overall customer journey, identifying pain points and implementing solutions to improve satisfaction. You will handle customer complaints with professionalism and efficiency, turning potentially negative experiences into opportunities for demonstrating exceptional service. This position requires excellent communication skills, a patient and understanding demeanor, and a strong ability to empathize with customer needs. You will also collaborate with internal teams, such as product development and marketing, to relay customer insights and contribute to service improvements. The ability to multitask and manage your time effectively in a fast-paced environment is essential. This hybrid role offers the flexibility to work both remotely and from our office in Hamad Town, Northern, BH , providing a balanced approach to work and personal life. We are looking for individuals who are passionate about customer advocacy and possess a proactive mindset towards problem-solving. If you are driven by a desire to create memorable customer interactions and contribute to a customer-centric culture, this role is an excellent fit for you. Join our team and play a vital part in building lasting relationships with our valued customers. We pride ourselves on fostering a supportive environment where your contributions are recognized and valued.

Responsibilities:
  • Engage with customers via phone, email, and chat to provide support and resolve issues.
  • Act as a primary point of contact for customer inquiries and concerns.
  • Proactively identify opportunities to improve the customer experience.
  • Handle customer complaints and escalations with a focus on resolution and satisfaction.
  • Document customer interactions and feedback accurately in the CRM system.
  • Collaborate with internal departments to address customer needs and relay insights.
  • Develop and maintain a deep understanding of our products and services.
  • Contribute to the creation of customer support resources and FAQs.
  • Identify trends in customer issues and suggest process improvements.
  • Build and maintain strong, positive relationships with customers.
Qualifications:
  • Proven experience in customer service, customer success, or a similar client-facing role.
  • Excellent verbal and written communication skills.
  • Strong active listening and empathy skills.
  • Proficiency with CRM software and helpdesk platforms.
  • Ability to manage multiple tasks and prioritize effectively.
  • Experience working in a hybrid remote/on-site work model.
  • High school diploma or equivalent; a degree in a relevant field is a plus.
  • Demonstrated problem-solving abilities and a positive attitude.
  • Ability to work independently and as part of a collaborative team.
  • A passion for delivering outstanding customer experiences.
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Customer Experience Strategist

1074 Seef, Capital BHD70000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client, a customer-centric organization, is looking for a proactive and innovative Customer Experience Strategist to join their expanding team. This role is fully remote, allowing you to shape exceptional customer journeys from the comfort of your home office. You will be responsible for designing, implementing, and optimizing strategies that enhance customer satisfaction, loyalty, and advocacy across all touchpoints. Your insights will drive improvements in service delivery, product interaction, and overall customer engagement.

Responsibilities:
  • Develop and execute a comprehensive customer experience strategy aligned with business objectives.
  • Map customer journeys and identify key moments of truth to optimize engagement.
  • Analyze customer feedback, data, and behavioral insights to uncover pain points and opportunities.
  • Design and implement initiatives to improve customer satisfaction, Net Promoter Score (NPS), and customer lifetime value.
  • Collaborate with cross-functional teams (e.g., product, marketing, support) to ensure a unified customer experience.
  • Develop and maintain customer experience best practices and guidelines.
  • Create training materials and conduct workshops to embed a customer-centric culture throughout the organization.
  • Monitor industry trends and competitor strategies to identify best practices and innovative approaches.
  • Utilize CRM and customer feedback platforms to track performance and identify areas for improvement.
  • Report on key CX metrics and provide actionable recommendations to senior management.

Qualifications:
  • Bachelor's degree in Marketing, Business, Psychology, or a related field.
  • 3-5 years of experience in customer experience management, customer journey mapping, or a similar role.
  • Proven ability to design and implement successful customer experience initiatives.
  • Strong analytical skills with the ability to interpret customer data and feedback.
  • Excellent understanding of customer relationship management (CRM) principles and tools.
  • Proficiency in customer feedback and survey platforms.
  • Outstanding communication, presentation, and interpersonal skills.
  • Ability to work independently and collaboratively in a remote team environment.
  • A passion for understanding and advocating for the customer.
  • Creative and innovative mindset with a focus on problem-solving.
This is a fantastic opportunity to make a significant impact on how our client interacts with its customers. If you are passionate about creating seamless and delightful customer experiences and excel in a remote setting, we encourage you to apply. While this role is remote, it serves our valued customers in the region of Seef, Capital, BH .
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Customer Experience Representative

777 Northern, Northern BHD45000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client seeks a highly motivated and empathetic Customer Experience Representative to join their dedicated team. In this role, you will be the primary point of contact for customers, providing exceptional service and support across various channels. Your mission will be to ensure every customer interaction is positive, efficient, and resolves their needs effectively. You will handle inquiries, troubleshoot issues, process requests, and proactively seek opportunities to enhance customer satisfaction and loyalty. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others. You will be expected to develop a thorough understanding of our client's products and services to provide accurate and helpful information. Responsibilities include: Responding to customer inquiries via phone, email, and in-person with professionalism and efficiency; Troubleshooting customer issues and providing effective solutions in a timely manner; Processing customer requests, orders, and returns accurately; Educating customers on product features, benefits, and usage; Gathering customer feedback and identifying areas for service improvement; Maintaining detailed records of customer interactions and transactions; Collaborating with internal teams to resolve complex customer issues; Adhering to company policies and procedures to ensure consistent service delivery; Building strong relationships with customers to foster loyalty and retention. Qualifications include a High School Diploma or equivalent; a Bachelor's degree is a plus. Previous experience in customer service, retail, or a client-facing role is highly desirable. Excellent verbal and written communication skills are essential. Strong active listening and problem-solving abilities are required. Proficiency with standard office software and CRM systems is beneficial. A positive attitude, strong work ethic, and ability to work effectively as part of a team are crucial. This is an on-site position located in Shakhura, Northern, BH , offering a stable and engaging work environment.
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Customer Experience Manager

103 Saar, Northern BHD75000 Annually WhatJobs

Posted 3 days ago

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full-time
Our client is seeking a dynamic and customer-centric Customer Experience Manager to lead their support operations in Saar, Northern, BH . This role is pivotal in shaping and enhancing the overall customer journey, ensuring consistent delivery of exceptional service across all touchpoints. You will be responsible for developing and implementing customer experience strategies, analyzing customer feedback, and identifying areas for improvement. Key duties include managing the customer support team, setting performance metrics, and ensuring adherence to service level agreements (SLAs). You will also collaborate with various departments to advocate for the customer and drive initiatives that improve customer satisfaction and loyalty. The ideal candidate will have a proven track record in customer service management, with extensive experience in developing and executing customer experience programs. Strong analytical skills, coupled with the ability to interpret data and translate insights into actionable plans, are essential. Excellent leadership, communication, and interpersonal skills are crucial for motivating the support team and fostering strong relationships with internal and external stakeholders. This role requires a deep understanding of customer service best practices and a passion for delivering outstanding support. As this is a hybrid role, you will be expected to be on-site for key meetings and team collaborations, while also leveraging remote capabilities for ongoing management and communication. Our client is committed to providing a positive and supportive work environment, offering opportunities for professional growth and development within a fast-paced industry.
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Customer Experience Manager

450 Jaww, Southern BHD75000 Annually WhatJobs

Posted 8 days ago

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full-time
Our client is looking for a dynamic and customer-focused Customer Experience Manager to lead and enhance their customer service operations. This hybrid role allows for a balance of in-office collaboration and remote work flexibility. You will be responsible for developing and implementing strategies to improve the overall customer journey, ensuring exceptional service delivery at every touchpoint. This includes managing a team of customer service representatives, providing training and coaching, setting performance metrics, and analyzing customer feedback to identify areas for improvement. You will collaborate with cross-functional teams, including marketing, sales, and product development, to advocate for the customer and drive customer-centric initiatives across the organization. Key responsibilities include designing and optimizing customer service processes, implementing new technologies or tools to enhance efficiency and customer satisfaction, and resolving escalated customer complaints. The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field, with at least 5 years of experience in customer service management or a similar role. Proven experience in team leadership, performance management, and customer journey mapping is essential. Strong analytical skills, excellent communication and interpersonal abilities, and a passion for delivering outstanding customer experiences are required. You should be adept at using CRM systems and customer service software. This role is critical in shaping our client's reputation and fostering long-term customer loyalty in Muharraq, Muharraq, BH .
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