2 051 Customer Service Agent jobs in Bahrain
Remote Lead Aesthetician - Client Relations
Posted 5 days ago
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Job Description
Responsibilities:
- Conduct detailed virtual skin consultations and assessments for clients.
- Develop personalized skincare routines and treatment plans tailored to individual client needs and goals.
- Educate clients on product usage, ingredient benefits, and effective at-home skincare practices.
- Provide ongoing support and follow-up to clients to ensure satisfaction and progress.
- Stay up-to-date with the latest trends, technologies, and products in the beauty and wellness industry.
- Collaborate with the product development team to provide feedback on new offerings.
- Maintain accurate and confidential client records within the CRM system.
- Troubleshoot client concerns and provide solutions in a timely and professional manner.
- Contribute to the development of educational content for clients and the team.
- Potentially train and mentor junior remote aestheticians.
- Manage appointment scheduling and client communications effectively.
- Uphold the company's standards of excellence in client care and service.
- Certified Aesthetician with a minimum of 5 years of experience in a clinical or spa setting.
- In-depth knowledge of various skin types, conditions, and treatment modalities.
- Proven experience in client consultation and building rapport.
- Excellent virtual communication and interpersonal skills, with a warm and empathetic demeanor.
- Proficiency with video conferencing tools and client management software.
- Strong understanding of skincare ingredients and product formulations.
- Ability to work independently and manage time effectively in a remote environment.
- Passion for continuous learning and professional development in aesthetics.
- Discretion and ability to maintain client confidentiality.
- Strong organizational skills and attention to detail.
- A portfolio showcasing client transformations or successful treatment plans is a plus.
Head of Client Relations - Events
Posted 9 days ago
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Job Description
Lead Aesthetician & Client Relations Manager
Posted 10 days ago
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Job Description
Senior Aesthetician & Client Relations Specialist
Posted 18 days ago
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Job Description
Senior Medical Aesthetician & Client Relations Specialist
Posted 8 days ago
Job Viewed
Job Description
Key Responsibilities:
- Conduct in-depth virtual skin consultations and analyses.
- Develop customized skincare regimens and treatment plans tailored to individual client needs.
- Provide expert advice on non-invasive aesthetic procedures and product recommendations.
- Maintain detailed client records and track progress through secure digital platforms.
- Stay abreast of the latest advancements in aesthetic dermatology, skincare ingredients, and treatment modalities.
- Collaborate with a remote team of specialists to share insights and best practices.
- Utilize tele-health and CRM software effectively to manage client interactions and appointments.
- Achieve and maintain client satisfaction and retention goals through exceptional service.
- Assist in the development of educational content for online platforms, such as webinars and articles.
- Aesthetician license/certification from a recognized institution.
- Minimum of 5 years of experience as a Medical Aesthetician, with a strong portfolio demonstrating expertise in medical-grade skincare and treatments.
- Proven experience in client consultations and building long-term relationships.
- Excellent communication, interpersonal, and active listening skills, with the ability to convey complex information clearly and empathetically.
- Proficiency in using virtual consultation tools, CRM systems, and standard office software.
- Deep understanding of skin physiology, common dermatological conditions, and various treatment options (e.g., chemical peels, microdermabrasion, laser treatments – theoretical knowledge for remote consultation).
- A passion for beauty, wellness, and helping clients achieve their skin health goals.
- Self-motivated and able to manage time effectively in a remote work environment.
- Experience in digital marketing or social media within the beauty industry is a plus.
Senior Skincare Aesthetician & Client Relations Specialist
Posted 17 days ago
Job Viewed
Job Description
Responsibilities:
- Conduct comprehensive virtual skin analysis and consultations, identifying client concerns and goals.
- Develop and implement customized, evidence-based skincare treatment plans using a variety of advanced aesthetic techniques and product lines.
- Educate clients on proper skincare practices, product ingredients, and the science behind treatments.
- Maintain meticulous client records, tracking progress and adjusting treatment strategies as needed.
- Stay abreast of the latest advancements in aesthetic dermatology, cosmetic ingredients, and emerging treatment modalities.
- Provide exceptional customer service, building strong, lasting relationships with clients and fostering loyalty.
- Collaborate with the marketing team to create engaging educational content for online platforms and client newsletters.
- Process online product orders and manage client follow-ups to ensure satisfaction.
- Adhere to all professional ethical standards and company policies.
Qualifications:
- Minimum of 5 years of experience as a licensed aesthetician with a strong focus on clinical skincare and results-driven treatments.
- Advanced certification in cosmetic dermatology, laser treatments, or chemical peels is highly desirable.
- Proven ability to conduct thorough client assessments and develop effective, personalized treatment protocols.
- Exceptional communication, interpersonal, and client relationship management skills.
- Proficiency in using virtual consultation platforms, CRM software, and standard office applications.
- Deep understanding of dermatological conditions, cosmetic science, and product formulations.
- A passion for continuous learning and professional development within the beauty and wellness industry.
- Ability to work independently and manage time effectively in a remote setting.
- Fluency in English; knowledge of other languages is a plus.
Lead Aesthetician and Client Relations Manager
Posted 18 days ago
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Job Description
Qualifications:
- Licensed Aesthetician with relevant certifications (e.g., CIDESCO, NVQ).
- Minimum of 4 years of experience as a practicing aesthetician.
- Proven experience in client relationship management and exceptional customer service skills.
- Proficiency in performing a wide range of advanced skincare treatments.
- Knowledge of skincare ingredients, formulations, and contraindications.
- Experience in training or mentoring junior staff is a plus.
- Strong organizational and time-management abilities.
- Excellent verbal and written communication skills.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
- Familiarity with salon management software and online booking systems.
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Call Center Agent
Posted today
Job Viewed
Job Description
Date: 21 Oct 2025
Company: Air Arabia PJSC (G9)
Location:
Manama, BH
Country: BH
Job Purpose
To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.
Key Result Responsibilities
- Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.
- Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
- Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.
- Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
- As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
- Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
- Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
- Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
- Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
- Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
- Performs any additional responsibilities as advised by the Line Manager/Supervisor.
Qualifications (Academic, Training, Languages)
- High School/Diploma or equivalent.
- Capable of using technology systems and tools such as Microsoft Office.
- Good in English & Arabic Languages.
Work Experience
- Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
- Capability of understanding market trends and channeling them leading to effective customer care solutions.
- Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
- Capable of understanding customers' problems and direct them in the right channel.
- Ability to work for long hours and under pressure.
- Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
- Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
Call Center Representative
Posted today
Job Viewed
Job Description
Job Title:
Call Centre Executive – Travel Division (Bilingual Arabic & English)
Location:
Bahrain
Company Overview:
We are a leading travel and lifestyle company providing premium travel solutions, corporate bookings, and holiday packages. We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
such as Amadeus, Galileo, or Sabre.
Key Responsibilities:
- Handle inbound and outbound customer calls related to flight, hotel, and travel package inquiries.
- Provide accurate information, quotations, and itinerary options using GDS platforms.
- Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
- Support clients with post-booking services, amendments, refunds, and travel documentation.
- Maintain customer satisfaction through professional communication and prompt problem-solving.
- Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
- Update and maintain client records and booking information in the CRM system.
- Promote company products and services, including travel insurance and holiday packages.
- Achieve individual and team sales and service targets.
Requirements:
- Proven experience in a
travel agency or call centre environment
. - Proficient in at least one
GDS system (Amadeus, Sabre, or Galileo)
. - Excellent
communication skills in both Arabic and English
(written and spoken). - Strong customer service orientation and attention to detail.
- Ability to multitask and handle high call volumes efficiently.
- Knowledge of airline fare rules, ticketing procedures, and visa requirements.
- Basic computer literacy (MS Office, CRM systems, email etiquette).
- Positive attitude, team spirit, and a passion for the travel industry.
Preferred Qualifications:
- Diploma or degree in
Travel & Tourism Management
or related field. - Previous experience in a
Bahrain-based travel agency or airline call centre
. - Familiarity with
BSP, IATA, or corporate travel accounts
handling.
Employment Type:
Full-time
Salary:
Competitive, based on experience + performance incentives
Call Center Representative
Posted today
Job Viewed
Job Description
We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
.
Key Responsibilities:
- Handle inbound and outbound customer calls.
- Provide accurate information, quotations, and itinerary options using GDS platforms.
- Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
- Support clients with post-booking services, amendments, refunds, and travel documentation.
- Maintain customer satisfaction through professional communication and prompt problem-solving.
- Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
- Update and maintain client records and booking information in the CRM system.
- Promote company products and services, including travel insurance and holiday packages.
- Achieve individual and team sales and service targets.
Requirements:
- Proven experience in a
travel agency or call centre environment
. - Proficient in at least one
GDS system. - Excellent
communication skills in both Arabic and English
(written and spoken). - Strong customer service orientation and attention to detail.
- Ability to multitask and handle high call volumes efficiently.
- Basic computer literacy (MS Office, CRM systems, email etiquette).
- Positive attitude, team spirit, and a passion for the travel industry.
Preferred Qualifications:
- Diploma or degree in
Travel & Tourism Management
or related field. - Previous experience in a
Bahrain-based travel agency or airline call centre
. - Familiarity with
BSP, IATA, or corporate travel accounts
handling.