2 051 Customer Service Agent jobs in Bahrain

• Conduct in-depth virtual skin consultations and analyses.
• Develop customized skincare regimens and treatment plans tailored to individual client needs.
• Provide expert advice on non-invasive aesthetic procedures and product recommendations.
• Maintain detailed client records and track progress through secure digital platforms.
• Stay abreast of the latest advancements in aesthetic dermatology, skincare ingredients, and treatment modalities.
• Collaborate with a remote team of specialists to share insights and best practices.
• Utilize tele-health and CRM software effectively to manage client interactions and appointments.
• Achieve and maintain client satisfaction and retention goals through exceptional service.
• Assist in the development of educational content for online platforms, such as webinars and articles.

• Aesthetician license/certification from a recognized institution.
• Minimum of 5 years of experience as a Medical Aesthetician, with a strong portfolio demonstrating expertise in medical-grade skincare and treatments.
• Proven experience in client consultations and building long-term relationships.
• Excellent communication, interpersonal, and active listening skills, with the ability to convey complex information clearly and empathetically.
• Proficiency in using virtual consultation tools, CRM systems, and standard office software.
• Deep understanding of skin physiology, common dermatological conditions, and various treatment options (e.g., chemical peels, microdermabrasion, laser treatments – theoretical knowledge for remote consultation).
• A passion for beauty, wellness, and helping clients achieve their skin health goals.
• Self-motivated and able to manage time effectively in a remote work environment.
• Experience in digital marketing or social media within the beauty industry is a plus.

• Conduct comprehensive virtual skin analysis and consultations, identifying client concerns and goals.
• Develop and implement customized, evidence-based skincare treatment plans using a variety of advanced aesthetic techniques and product lines.
• Educate clients on proper skincare practices, product ingredients, and the science behind treatments.
• Maintain meticulous client records, tracking progress and adjusting treatment strategies as needed.
• Stay abreast of the latest advancements in aesthetic dermatology, cosmetic ingredients, and emerging treatment modalities.
• Provide exceptional customer service, building strong, lasting relationships with clients and fostering loyalty.
• Collaborate with the marketing team to create engaging educational content for online platforms and client newsletters.
• Process online product orders and manage client follow-ups to ensure satisfaction.
• Adhere to all professional ethical standards and company policies.

• Minimum of 5 years of experience as a licensed aesthetician with a strong focus on clinical skincare and results-driven treatments.
• Advanced certification in cosmetic dermatology, laser treatments, or chemical peels is highly desirable.
• Proven ability to conduct thorough client assessments and develop effective, personalized treatment protocols.
• Exceptional communication, interpersonal, and client relationship management skills.
• Proficiency in using virtual consultation platforms, CRM software, and standard office applications.
• Deep understanding of dermatological conditions, cosmetic science, and product formulations.
• A passion for continuous learning and professional development within the beauty and wellness industry.
• Ability to work independently and manage time effectively in a remote setting.
• Fluency in English; knowledge of other languages is a plus.

• Licensed Aesthetician with relevant certifications (e.g., CIDESCO, NVQ).
• Minimum of 4 years of experience as a practicing aesthetician.
• Proven experience in client relationship management and exceptional customer service skills.
• Proficiency in performing a wide range of advanced skincare treatments.
• Knowledge of skincare ingredients, formulations, and contraindications.
• Experience in training or mentoring junior staff is a plus.
• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Ability to work effectively both independently and as part of a team in a hybrid setting.
• Familiarity with salon management software and online booking systems.

Date: 21 Oct 2025

Company: Air Arabia PJSC (G9)

Location:

Manama, BH

Country: BH

Job Purpose
To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities

• Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.
• Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
• Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.
• Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
• Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
• Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
• Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Qualifications (Academic, Training, Languages)

• High School/Diploma or equivalent.
• Capable of using technology systems and tools such as Microsoft Office.
• Good in English & Arabic Languages.

Work Experience

• Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
• Capability of understanding market trends and channeling them leading to effective customer care solutions.
• Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
• Capable of understanding customers' problems and direct them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Job Title:

Call Centre Executive – Travel Division (Bilingual Arabic & English)

Location:

Bahrain

Company Overview:

We are a leading travel and lifestyle company providing premium travel solutions, corporate bookings, and holiday packages. We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
such as Amadeus, Galileo, or Sabre.

Key Responsibilities:

• Handle inbound and outbound customer calls related to flight, hotel, and travel package inquiries.
• Provide accurate information, quotations, and itinerary options using GDS platforms.
• Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
• Support clients with post-booking services, amendments, refunds, and travel documentation.
• Maintain customer satisfaction through professional communication and prompt problem-solving.
• Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
• Update and maintain client records and booking information in the CRM system.
• Promote company products and services, including travel insurance and holiday packages.
• Achieve individual and team sales and service targets.

Requirements:

• Proven experience in a
  travel agency or call centre environment
  .
• Proficient in at least one
  GDS system (Amadeus, Sabre, or Galileo)
  .
• Excellent
  communication skills in both Arabic and English
  (written and spoken).
• Strong customer service orientation and attention to detail.
• Ability to multitask and handle high call volumes efficiently.
• Knowledge of airline fare rules, ticketing procedures, and visa requirements.
• Basic computer literacy (MS Office, CRM systems, email etiquette).
• Positive attitude, team spirit, and a passion for the travel industry.

Preferred Qualifications:

• Diploma or degree in
  Travel & Tourism Management
  or related field.
• Previous experience in a
  Bahrain-based travel agency or airline call centre
  .
• Familiarity with
  BSP, IATA, or corporate travel accounts
  handling.

Employment Type:

Full-time

Salary:

Competitive, based on experience + performance incentives

We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Provide accurate information, quotations, and itinerary options using GDS platforms.
• Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
• Support clients with post-booking services, amendments, refunds, and travel documentation.
• Maintain customer satisfaction through professional communication and prompt problem-solving.
• Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
• Update and maintain client records and booking information in the CRM system.
• Promote company products and services, including travel insurance and holiday packages.
• Achieve individual and team sales and service targets.

Requirements:

• Proven experience in a
  travel agency or call centre environment
  .
• Proficient in at least one
  GDS system.
• Excellent
  communication skills in both Arabic and English
  (written and spoken).
• Strong customer service orientation and attention to detail.
• Ability to multitask and handle high call volumes efficiently.
• Basic computer literacy (MS Office, CRM systems, email etiquette).
• Positive attitude, team spirit, and a passion for the travel industry.

Preferred Qualifications:

• Diploma or degree in
  Travel & Tourism Management
  or related field.
• Previous experience in a
  Bahrain-based travel agency or airline call centre
  .
• Familiarity with
  BSP, IATA, or corporate travel accounts
  handling.