1 269 Customer Service Agents jobs in Bahrain

Call center agent

Manama, Capital SWATX

Posted 15 days ago

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Job Description

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.


Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.


Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.


Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.


Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.


Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.


Requirements
  1. High school diploma or equivalent is required; a degree in a related field is a plus.
  2. Prior experience in a customer service or call center role is preferred.
  3. Strong communication skills, both verbal and written.
  4. Ability to handle stressful situations and manage customer expectations effectively.
  5. Proficient in using computer systems and CRM software.
  6. Fluency in Arabic is preferred; knowledge of English is an advantage.
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Call Center Agent

BHD8000 - BHD12000 Y Air Arabia

Posted today

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Job Description

Date: 18 Aug 2025

Company: Air Arabia PJSC (G9)

Location:Manama, AE

Country: AE

Job Purpose

To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities

  • Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.

  • Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.

  • Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.

  • Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.

  • As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.

  • Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.

  • Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.

  • Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.

  • Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.

  • Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.

  • Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Qualifications (Academic, training, languages)

  • High School/Diploma or equivalent.
  • Capable of using technology systems and tools such as Microsoft Office.
  • Good in English & Arabic Languages.

Work Experience

  • Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
  • Capability of understanding market trends and channeling them leading to effective customer care solutions.
  • Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  • Capable of understanding customers' problems and direct them in the right channel.
  • Ability to work for long hours and under pressure.
  • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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Call Center Agent

BHD70000 - BHD120000 Y Kyro Lounge Restaurant

Posted today

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Job Description

Required Call Center Agent for a group of Restaurants. Excellent communication and guest service skills required. Arabic an added advantage. ONLY THOSE WHO WORKED IN HOSPITALITY NEED APPLY.

The Call Center Agent is responsible for handling customer calls in a professional, courteous, and efficient manner. The role involves receiving and processing customer orders, providing information about menu items, promotions, and services, resolving customer concerns, and ensuring a positive customer experience that aligns with Pasta Express standards.

Job Type: Full-time

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Call Center Agent

BHD6000 - BHD12000 Y Mesk Holdings

Posted today

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Job Description

Job Responsibilities:

  • MUST be Bahraini Nationality and have a previous experience in restaurant call center or same.
  • Able speak english and arabic with good communication skills.
  • Speed of answer effectively and efficiently.
  • Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
  • Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
  • Reduction of call handling time cost.
  • Reduction of average call wait time.
  • Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
  • Effectively monitor the call abandonments and ensure to call back in proper timelines.
  • Ensuring customer satisfaction score and guarantee the best possible experience.
  • Cross-Selling/Up-Selling to customers.

Job Type: Full-time

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ZAIN1019 - Zain Youth - Call Center

Manama, Capital Zain Bahrain

Posted today

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Job Description

About The Role

Job Purpose:

  • To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties

  • Answer inbound calls to assist customers who have specific inquiries.
  • Build customer’s trust in the services and products offered by Zain.
  • Provide personalized customer service of the highest level.
  • Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
  • Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
  • Ability to work as part of a team- to achieve performance metrics.
  • Assist customers with all issues and escalate them to management appropriately.
  • Update job knowledge by studying new product descriptions; participating in educational opportunities.
  • Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
  • Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
  • Performs any other related duties as assigned or needed.

Core Competencies

  • Understanding Individual Differences of Customers.
  • Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
  • A sound knowledge of telephone etiquette.
  • Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).
  • Language Abilities (English – Arabic) - Urdu is a plus.
  • Computer Skills (Microsoft Office Basic).
  • Effectiveness of customer retention.
  • Effectiveness of issue resolution/decision making/change control and risk management.

Qualifications And Experience

  • University student (2nd year and above).
  • Experience is a plus.
  • Able to full time on shift basis.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  • Resume/CV
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ZAIN1019 - Zain Youth - Call Center

BHD900 - BHD1200 Y Zain Bahrain

Posted today

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Job Description

About The Role
Job Purpose:

  • To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties

  • Answer inbound calls to assist customers who have specific inquiries.
  • Build customer's trust in the services and products offered by Zain.
  • Provide personalized customer service of the highest level.
  • Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
  • Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
  • Ability to work as part of a team- to achieve performance metrics.
  • Assist customers with all issues and escalate them to management appropriately.
  • Update job knowledge by studying new product descriptions; participating in educational opportunities.
  • Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
  • Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
  • Performs any other related duties as assigned or needed.

Core Competencies

  • Understanding Individual Differences of Customers.
  • Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
  • A sound knowledge of telephone etiquette.
  • Listening Skills (Ask the right questions- Listen carefully and take note of the client's individual need).
  • Language Abilities (English – Arabic) - Urdu is a plus.
  • Computer Skills (Microsoft Office Basic).
  • Effectiveness of customer retention.
  • Effectiveness of issue resolution/decision making/change control and risk management.

Qualifications And Experience

  • University student (2nd year and above).
  • Experience is a plus.
  • Able to full time on shift basis.

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  • Resume/CV
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Customer Service Coordinator (24/7 Call Center)

Swan Insurance Management Agency Ltd (SIMA)

Posted 1 day ago

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Job Description

Customer Service Coordinator (24/7 Call Center) SEO at Swan Insurance Management Agency Ltd (SIMA)

Brief Description:

Being a Customer Service Coordinator at our Assistance Company, Swan International Assistance is an exciting, challenging and career developing role.

To be successful as a Customer Service Coordinator, the candidate must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with Clients who may be worried, frustrated, or angry. As a Customer Service Coordinator, one must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately and provide appropriate service. The Customer Service Coordinator must also have a good knowledge of telephone and computer systems to use call center systems efficiently.

Swan International Assistance handles calls for clients on behalf of insurance companies, mainly for Travel Assistance, Medical Assistance, Personal Accidents, and more, as well as other services.

Successful candidates must be able to work under stress, handle First Call, get client details, and apply the right contract/service to the query.

Duties and Responsibilities:

  • First-Call Resolution: Quickly and effectively resolve customer issues on the first call, following company procedures to provide top-notch service.
  • Case Management: Open, manage, and process customer cases, including claims and medical reimbursements, ensuring all information is accurately recorded and followed up on.
  • Collaboration and Reporting: Work closely with team leaders and supervisors to escalate complex cases and generate necessary reports for management.
  • Process Adherence: Consistently follow company policies and procedures for all tasks, from handling documents to attending scheduled shifts and training sessions.
  • Client Satisfaction: Actively seek client feedback to improve service quality and contribute to team performance goals.

This role requires a proactive and detail-oriented individual who can manage multiple tasks while providing exceptional support to our clients.

Main Areas:

  • Proven capabilities to handle workload in the Alarm Center during shifts.
  • Proven capabilities to maintain and improve C-sat and Call Resolutions.
  • Proven capabilities to learn fast and improve own capabilities.
  • Proven record of handling responsibilities in the most professional manner.

Qualifications for role:

Skills:

  • Excellent Analytical skills
  • Excellent Customer Service oriented skills

Knowledge:

  • A minimum of a Diploma Degree.
  • Bachelor’s degree is preferred.
  • Fluent in English and Arabic with excellent verbal and written skills.
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Customer Service Coordinator (24/7 Call Center)

BHD10000 - BHD12000 Y Swan Insurance Management Agency Ltd (SIMA)

Posted today

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Job Description

Brief Description:

Being a Customer Service Coordinator at our Assistance Company, Swan International Assistance is an exciting, challenging and career developing role.

To be successful as a Customer Service Coordinator, the candidate must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with Clients who may be worried, frustrated, or angry. As a Customer Service Coordinator, one must be able to learn quickly so they can acquire the product knowledge to answer customers' questions accurately and provide appropriate service. The Customer Service Coordinator must also have a good knowledge of telephone and computer systems to use call center systems efficiently.

Swan International Assistance handles calls for clients on behalf of insurance companies, mainly for Travel Assistance, Medical Assistance, Personal Accidents, and more, as well as other services.

Successful candidates must be able to work under stress, handle First Call, get client details, and apply the right contract/service to the query.

Duties
and Responsibilities:

  • First-Call Resolution:
    Quickly and effectively resolve customer issues on the first call, following company procedures to provide top-notch service.

  • Case Management:
    Open, manage, and process customer cases, including claims and medical reimbursements, ensuring all information is accurately recorded and followed up on.

  • Collaboration and Reporting:
    Work closely with team leaders and supervisors to escalate complex cases and generate necessary reports for management.

  • Process Adherence:
    Consistently follow company policies and procedures for all tasks, from handling documents to attending scheduled shifts and training sessions.

  • Client Satisfaction:
    Actively seek client feedback to improve service quality and contribute to team performance goals.

This role requires a proactive and detail-oriented individual who can manage multiple tasks while providing exceptional support to our clients.

Main Areas:

  • Proven capabilities to handle workload in the Alarm Center during shifts.
  • Proven capabilities to maintain and improve C-sat and Call Resolutions.
  • Proven capabilities to learn fast and improve own capabilities.
  • Proven record of handling responsibilities in the most professional manner.

Qualifications for role:

Skills:

  • Excellent Communication skills
  • Excellent Organization skills
  • Excellent Analytical skills
  • Excellent Customer Service oriented skills

Knowledge:

  • A minimum of a Diploma
    Degree.
  • Bachelor's degree is preferred.
  • Fluent in English and Arabic with excellent verbal and written skills.
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Customer Care Center Coworker (Call Center)

Salmabad, Central IKEA

Posted today

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Job Description

**Company description**
Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.

Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.

We strive for excellent leadership to lead business and people together. We believe people learn and develop best when they perform and deliver in the real world.

**Job description**
- Ensure the satisfaction of all customers who contact us by identifying their needs and offering simple, effective solutions to their enquiries.
- Use knowledge of the IKEA range, services we offer, and how our processes work and take responsibility for gathering the specific information from our customers, which will assist our stores to improve our customers’ total shopping experience.
- Take ownership for resolving my customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
- Maintain an empathetic and understanding approach when customers are angry and upset by their shopping experience to date and remain calm and helpful, offering solutions to ensure they are satisfied with our overall service level and we maintain our relationship with them.
- Take responsibility for up-dating the system with file notes to ensure that my colleagues and manager know what has been agreed and can answer further enquiries from my customer easily and knowledgably.
- Listening to my customers and anticipating their needs, promoting our products and services in order to improve their home-to-home shopping experience.
- Understand the impact of service time responses on our customers’ level of satisfaction and work both individually and with my colleagues to ensure that we match our agreed service levels.

**Qualification**
- Good communication skills and the ability to build rapport with the customer
- Assertive and able to remain calm and controlled when faced with calls from customers under stressful situations
- Experience of working in a fast-paced environment
- Previous customer service experience, ideally in a contact center
- Computer Literacy with good proficiency and navigation skills

**More Information**
As part of a new store team in a new country, you will have to work temporarily at IKEA Saudi Store as part of your on-boarding process
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Customer Support Agent

BHD9000 - BHD12000 Y Platinumlist

Posted today

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Job Description

About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

  • Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
  • Assist customers with ticket purchases, refunds, and event-related issues.
  • Provide real-time support during events, including troubleshooting ticketing issues.
  • Collaborate with internal teams to resolve escalated concerns.
  • Work flexible shifts, including evenings, weekends, and public holidays as required.
  • Be available beyond standard working hours during peak event periods.
  • Ensure a high level of customer satisfaction through timely and professional support.
Requirements
  • Language: Native Arabic speaker with fluency in English.

  • Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

  • Strong communication and problem-solving skills.
  • Ability to work under pressure and handle high workloads.
  • Flexibility in working different shifts and beyond regular hours when necessary.
  • A team player with adaptability to changing schedules.

Preferred Qualifications:

  • Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
  • Experience using Intercom (or similar customer support platforms) is a plus.
  • Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
  • Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.
Benefits

Growth Opportunities:

  • Potential for cross-border responsibilities across the GCC region.
  • Opportunity to expand expertise in ticketing platforms and event management.

Why Join Us?

  • Work with a leading ticketing platform in the GCC.
  • Gain valuable exposure to the entertainment and events industry.
  • Enjoy a dynamic and flexible work environment with exciting opportunities.
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