155 Customer Service Evaluator jobs in Bahrain

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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• Provide timely and quality technical support to customers in the Middle East and Africa region.
• Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
• Deliver customer-centric solutions with close coordination with functional experts.
• Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
• Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
• Handle core service functions like warranty, service notes, and service information.
• Case tracking and KPI management.
• Provide remote support to customers and internal service engineers for first line support.
• Execute and maintain secure remote service infrastructure.
• Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
• Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
• Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
• Passion for customer support.
• Listening skills with a can-do attitude.
• Good coordination and interpersonal skills.
• Effective team player with a proactive approach to all situations.
• Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Proven experience in problem-solving with high morality of the customer.

Join to apply for the Customer Support Engineer role at Yokogawa

Join to apply for the Customer Support Engineer role at Yokogawa

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

• Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
• Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
• Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
• Execution and maintenance of secure remote service infrastructure.
• Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
  
  

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
• Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
• Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
  
  

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Past Proven experience in problem solving with high morality of the customer
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Yokogawa by 2x

Manama, Capital Governorate, Bahrain 2 months ago

Manama, Capital Governorate, Bahrain 4 weeks ago

Manama, Capital Governorate, Bahrain 2 days ago

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• Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
• Oversee daily customer support operations, ensuring efficient and effective issue resolution.
• Develop and implement customer service policies and procedures to enhance the customer experience.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Analyze customer feedback and support trends to identify areas for improvement.
• Handle escalated customer complaints and complex issues requiring senior intervention.
• Collaborate with other departments (e.g., Sales, Product Development) to resolve customer issues and improve products/services.
• Create and update training materials and knowledge base articles for the support team.
• Foster a positive and supportive team environment, encouraging professional growth.
• Ensure adherence to service level agreements (SLAs) and company standards.
• Contribute to the development and implementation of new support tools and technologies.
• Participate in interviews and hiring decisions for new support staff.

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
• Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
• Proven experience in managing and motivating a customer support team.
• Strong understanding of customer service best practices and CRM systems.
• Excellent problem-solving, decision-making, and conflict-resolution skills.
• Outstanding communication, interpersonal, and presentation skills.
• Ability to analyze data and identify actionable insights.
• Experience with hybrid work models and managing remote team members.
• Proficiency in relevant support software and tools.
• A customer-centric mindset with a passion for service excellence.
• Familiarity with the business environment in Hidd, Muharraq, BH .

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Troubleshoot and diagnose customer problems, providing clear and concise solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Escalate complex issues to appropriate internal departments when necessary.
• Educate customers on product features, services, and troubleshooting procedures.
• Gather customer feedback and report trends to the management team to improve products and services.
• Contribute to building and maintaining a knowledge base of common issues and solutions.
• Adhere to company policies and procedures, ensuring consistent service delivery.
• Collaborate with team members to share best practices and improve overall team performance.
• Proactively identify opportunities to enhance the customer experience.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or helpdesk role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with CRM software and ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Familiarity with our client's industry is a plus.
• Ability to work effectively both independently and as part of a team.

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Process orders, forms, applications, and requests as needed.
• Identify and assess customers' needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Strive to meet and exceed individual and team performance targets.
• Gather customer feedback and share insights with the management team to improve services.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Assist in training new customer support agents.
• Stay updated on product knowledge and company offerings.

• High school diploma or equivalent; Associate's degree or relevant certification is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills.
• Strong phone and active listening skills.
• Proficiency in using customer relationship management (CRM) software and systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customer concerns.
• Problem-solving abilities and a calm demeanor under pressure.
• Familiarity with Microsoft Office Suite.
• Ability to learn quickly about products and services.
• Team player with a positive attitude.

• Lead, train, and mentor a team of customer support representatives to achieve high performance.
• Oversee daily customer support operations, ensuring timely and effective resolution of inquiries.
• Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
• Handle escalated customer complaints and complex issues, providing timely and satisfactory resolutions.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Identify training needs for the support team and develop relevant training programs.
• Collaborate with other departments (e.g., Sales, Technical Support) to ensure a seamless customer experience.
• Gather customer feedback and provide insights to product and service improvement teams.
• Maintain accurate records of customer interactions and support activities.
• Contribute to the development and implementation of new customer support tools and technologies.
• Ensure the team adheres to company standards and ethical guidelines.
• Foster a positive and collaborative team environment.
• Regularly review team performance and provide constructive feedback.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
• Proven track record of leading and motivating customer support teams.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong understanding of customer service principles and best practices.
• Experience with customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to analyze data and identify trends to improve customer service processes.
• Strong problem-solving abilities and decision-making skills.
• Experience working in a hybrid work environment is preferred.
• Ability to adapt to changing priorities and work effectively in a dynamic environment.