What Jobs are available for Customer Service Management in Bahrain?

Showing 252 Customer Service Management jobs in Bahrain

Medical Aesthetician - Virtual Client Support

22212 Saar, Northern BHD70000 Annually WhatJobs

Posted 23 days ago

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Job Description

full-time
Our client, a premier organization in the beauty and wellness sector, is actively seeking a highly qualified Medical Aesthetician to join their fully remote team as a Virtual Client Support Specialist. This position offers a unique opportunity to apply your extensive knowledge and skills in medical-grade skincare and treatments within a remote, client-focused role. As a Virtual Client Support Specialist, you will be dedicated to providing expert advice and personalized skincare solutions to clients through virtual consultations. Your responsibilities will include detailed skin analysis, diagnosing common and complex skin concerns, recommending advanced treatment protocols, and guiding clients on the use of medical-grade products. The ideal candidate will possess a comprehensive understanding of dermatology, cosmetic science, and the latest advancements in aesthetic treatments. Exceptional communication abilities are essential to build trust and rapport with clients remotely, ensuring they feel confident and informed. You will also contribute to the development of educational resources and provide feedback on product efficacy and client satisfaction. This role demands a proactive, client-centric approach, coupled with the ability to work autonomously in a remote setting. Your expertise will be instrumental in delivering an outstanding virtual client experience and reinforcing our client's reputation for excellence in medical aesthetics.

Responsibilities:
  • Conduct in-depth virtual consultations to assess client skin conditions and concerns.
  • Develop and recommend personalized treatment plans utilizing medical-grade products and protocols.
  • Educate clients on advanced skincare techniques and the science behind aesthetic treatments.
  • Provide ongoing support and follow-up to ensure client satisfaction and treatment efficacy.
  • Stay abreast of cutting-edge developments in medical aesthetics and dermatology.
  • Contribute to the creation of educational materials and client-facing content.
  • Collaborate with the product development team to provide insights on product performance and client needs.
  • Maintain accurate and confidential client records.
  • Address client inquiries and resolve issues effectively and efficiently.
  • Uphold the highest standards of professionalism and client care.
Qualifications:
  • Licensed Medical Aesthetician with a minimum of 5 years of practical experience in a clinical setting.
  • Extensive knowledge of medical-grade skincare, dermatological principles, and aesthetic procedures.
  • Demonstrated expertise in treating a wide range of skin concerns (e.g., acne, hyperpigmentation, aging).
  • Excellent verbal and written communication skills, with strong interpersonal abilities for virtual client engagement.
  • Proficiency in utilizing telehealth platforms, CRM systems, and other relevant digital tools.
  • Ability to work independently, manage time efficiently, and prioritize tasks in a remote environment.
  • A passion for skincare education and empowering clients.
  • Experience in creating educational content or delivering virtual training is highly desirable.
  • Commitment to maintaining client confidentiality and adhering to professional ethics.
This fully remote position allows you to work from your home office and significantly impact client outcomes. Our client is dedicated to pushing the boundaries of medical aesthetics and offers a collaborative and forward-thinking remote work culture. If you are a seasoned Medical Aesthetician ready to transition your expertise into a remote client support role, we encourage you to apply. Your dedication to client well-being and advanced skincare knowledge will be highly valued.
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Client Success Manager - Technical Support

400 Zallaq, Southern BHD3500 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
We are looking for a proactive and dedicated Client Success Manager to join our client's thriving customer service department in Zallaq, Southern, BH . This role is central to ensuring our clients receive exceptional support and maximize their experience with our services. You will be the primary point of contact for a portfolio of key accounts, building strong relationships and understanding their unique needs and challenges. Your responsibilities will include managing incoming support requests, troubleshooting technical issues, and escalating complex problems to the appropriate teams. A critical aspect of this role is providing timely and accurate resolutions, ensuring high levels of customer satisfaction and retention. You will also be responsible for educating clients on product features and best practices, proactively identifying opportunities for them to gain more value. Conducting regular check-ins, performance reviews, and feedback sessions with clients will be essential to foster loyalty and identify areas for improvement. The ideal candidate will possess excellent communication, active listening, and problem-solving skills. You must be adept at explaining technical concepts clearly and concisely to a non-technical audience. A strong understanding of customer relationship management (CRM) principles and tools is required. You will work collaboratively with sales, product, and engineering teams to advocate for client needs and drive product enhancements. This role demands empathy, patience, and a genuine passion for helping others succeed. Success in this position will be measured by key metrics such as client satisfaction scores, retention rates, and proactive engagement. If you are a detail-oriented individual with a knack for resolving issues and building lasting partnerships, we encourage you to apply for this exciting opportunity in Zallaq, Southern, BH . You will be instrumental in shaping the client experience and contributing to the overall growth and success of our client.
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Client Relationship Specialist - Tier 2 Support

2202 Manama, Capital BHD45000 Annually WhatJobs

Posted 20 days ago

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Job Description

full-time
Our client is seeking a dedicated and empathetic Client Relationship Specialist to join their vibrant customer service team. This role is pivotal in ensuring customer satisfaction by providing expert-level support and fostering strong client relationships. As a Tier 2 Support Specialist, you will handle complex inquiries and technical issues that cannot be resolved by the frontline support team. Your primary focus will be on troubleshooting, problem-solving, and delivering timely and effective solutions to our valued customers. This involves delving deep into customer concerns, collaborating with internal technical teams to find resolutions, and ensuring a seamless support experience. You will be an ambassador for our brand, embodying our commitment to exceptional service and customer care.

The ideal candidate possesses outstanding communication skills, both verbal and written, with the ability to explain technical concepts in an easily understandable manner. A patient and calm demeanor, even under pressure, is essential, as is a genuine desire to help others. You will be responsible for documenting all customer interactions, maintaining accurate records, and contributing to our knowledge base by identifying recurring issues and suggesting improvements. This position is based in Manama, Capital, BH , offering a dynamic work environment where your contributions are valued. We are looking for individuals who are eager to learn, grow, and become experts in our products and services. If you thrive on challenges, enjoy connecting with people, and are passionate about delivering superior customer support, this is the opportunity for you. We offer competitive compensation, opportunities for career advancement, and a supportive team atmosphere. Become the voice of our customer and help us build lasting relationships through unparalleled service.

Key Responsibilities:
  • Respond to escalated customer inquiries via phone, email, and chat.
  • Diagnose and resolve complex technical and product-related issues.
  • Investigate and troubleshoot customer problems, identifying root causes.
  • Collaborate with engineering and product teams to escalate and resolve bugs or feature requests.
  • Document all customer interactions and resolutions accurately in the CRM system.
  • Contribute to the development and maintenance of the customer knowledge base.
  • Identify opportunities to improve customer experience and service delivery.
  • Provide feedback to product and engineering teams based on customer interactions.
  • Ensure adherence to service level agreements (SLAs) and company policies.
  • Proactively communicate with customers regarding issue status and resolution timelines.
Qualifications:
  • Proven experience in a customer service or technical support role, preferably Tier 2.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Proficiency with CRM software and helpdesk ticketing systems.
  • Ability to empathize with customers and maintain a professional demeanor.
  • Knowledge of (mention a relevant software/product type, e.g., SaaS platforms, IT hardware).
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Ability to work effectively in a team-oriented environment.
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Customer Relations Manager

11004 Hamad Town, Northern BHD65000 Annually WhatJobs

Posted 8 days ago

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Job Description

full-time
Our client is seeking an accomplished Customer Relations Manager to foster strong, long-lasting relationships with their clientele. This hybrid role balances the need for in-person collaboration with the flexibility of remote work. You will be the primary point of contact for key accounts, ensuring their needs are met and their satisfaction levels remain high. Your responsibilities include developing and executing customer retention strategies, managing client escalations, and proactively identifying opportunities to enhance customer loyalty and advocacy. You will conduct regular client check-ins, gather feedback, and translate insights into actionable improvements for our services and support. Collaboration with sales, marketing, and product development teams is essential to ensure a cohesive customer experience across all touchpoints. The ideal candidate will possess exceptional communication, negotiation, and interpersonal skills. A proven track record in customer relationship management, account management, or a similar client-facing role is required. You should be adept at problem-solving and skilled in de-escalating potentially challenging situations with diplomacy and professionalism. Experience with CRM software and customer success platforms is a significant advantage. This role requires a strategic thinker with a passion for delivering outstanding customer service. You will play a pivotal role in shaping customer perception and driving business growth through strong client partnerships. This hybrid position requires regular attendance at our **Hamad Town, Northern, BH** office for team meetings, client engagements, and strategic planning sessions, with the remainder of the week accessible remotely. We are looking for an individual who can build trust, provide valuable support, and act as a true advocate for our customers.
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Customer Relations Manager

234 Arad BHD30 Hourly WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client is seeking a dynamic and experienced Customer Relations Manager to lead their customer service initiatives. This hybrid role offers a blend of remote work flexibility and on-site collaboration. You will be responsible for developing and implementing strategies to enhance customer satisfaction, build strong customer loyalty, and manage the customer service team. Your role will involve overseeing customer feedback mechanisms, resolving complex customer issues, and driving continuous improvement in service delivery. The ideal candidate will have a proven track record in customer relationship management and exceptional leadership skills.

Responsibilities:
  • Develop and execute strategies to improve customer satisfaction and retention.
  • Lead, mentor, and manage the customer service team, fostering a high-performance culture.
  • Oversee the handling of customer inquiries, complaints, and feedback across all channels.
  • Analyze customer data to identify trends and opportunities for service enhancement.
  • Implement and manage customer relationship management (CRM) systems.
  • Develop training programs for customer service staff to enhance their skills and product knowledge.
  • Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
  • Monitor key performance indicators (KPIs) for customer service and report on performance.
  • Serve as a point of escalation for complex customer issues.
  • Champion customer-centricity throughout the organization.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 5 years of experience in customer service management or customer relationship management.
  • Proven experience in developing and implementing customer service strategies.
  • Strong leadership, team management, and motivational skills.
  • Excellent communication, interpersonal, and conflict resolution abilities.
  • Proficiency in CRM software and customer support tools.
  • Analytical skills to interpret customer data and feedback.
  • Ability to work effectively in a hybrid work environment.
  • A customer-first mindset and a passion for service excellence.
  • Experience in the retail or e-commerce sector is a plus.

This role is a fantastic opportunity to make a significant impact on customer loyalty and business growth. If you are a strategic thinker with a passion for customer advocacy, we encourage you to apply. The position is based in Hidd, Muharraq, BH , with a hybrid work arrangement.
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Customer Service

BHD30000 - BHD60000 Y HOFFMAN Watches

Posted today

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Job Description

Job Title:

Customer Service & Logistics Coordinator (Remote, Full-Time)

Work Schedule:

Flexible, Full-Time – Work from Home

Language Requirement:

Fluent in English (Arabic is a cherry on top)

Job Overview:

We're looking for a proactive, detail-oriented, and
exceptionally smart

individual to manage daily customer service and logistics tasks. This is a flexible, remote position—perfect for someone who communicates well, enjoys solving problems, and wants to grow into a more senior role over time. Ideally, you are passionate about watches and excited to help us build a brand that customers love.

We're not just looking for someone to answer emails: we want a capable person who can evolve into an operations manager as the business grows.

Roles & Responsibilities:

Customer Service

  • Respond to customer emails and messages on Instagram and other social platforms in a timely, friendly, and professional manner.

  • Handle questions about orders, shipping, returns, exchanges, and product concerns.

  • Provide regular updates to customers regarding their orders, returns, or issues.

  • Use tools like ChatGPT (this is a must)

to help draft thoughtful, accurate replies when needed.

Logistics & Order Fulfillment

  • Book and manage daily shipments using courier platforms.

  • Monitor shipment statuses and follow up on packages with exceptions, delays, or issues.

  • Liaise with courier companies to resolve problems and keep customers informed.

  • Track, manage, and keep records of product returns, especially those related to refunds, damages, or defects.

Administrative Support

  • Maintain clear logs for communication, shipping, and returns in Excel, Google Sheets, or other tools.

  • Collaborate with the team to escalate priority matters.

  • Suggest and implement ways to improve the customer experience and order flow process.

Requirements:

  • Fluent in English (written and spoken)—Arabic is a big bonus.

  • Excellent communication and organizational skills.

  • Very comfortable working independently and managing time effectively.

  • Familiar with Instagram, Gmail, courier dashboards, Excel, Office, and Google Sheets.

  • Previous experience in customer service or logistics is a plus.

  • Must be comfortable using ChatGPT to enhance communication speed and quality.

  • Ideally, you love watches and want to grow with us long-term.

Ideal Candidate Profile:

You are smart, resourceful, and ambitious—someone who can take ownership of day-to-day operations while thinking ahead. You'll start by handling customer support and logistics, but over time, you'll help improve processes and eventually step into a more strategic role such as Operations Manager.

If you're looking for a role where you can learn, grow, and make a real impact, we'd love to hear from you.

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customer service

BHD10000 - BHD12000 Y jumami

Posted today

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Job Description

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

  • ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

  • Bachelor's (Required)

Experience:

  • total work: 2 years (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Bangla (Required)
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controller customer service

BHD20000 - BHD60000 Y Gulf Air

Posted today

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Job Description

MAIN DUTIES AND RESPONSIBILITIES:

  • Assist the Head Customer Service to achieve compliance and service quality standards by making sure all activities related to customer service are in line with stipulated aviation guidelines and policy of GF.
  • Handle customer interactions across multiple channels calls, chats, Whatsapp, emails, and social media related to holiday packages, including travel advisory, inquiries, bookings, amendments, cancellations, and general support requests.
  • Provide accurate and comprehensive information on destinations, packages, pricing, offers, and policies to assist customers in making informed booking decisions.
  • Convert sales inquiries into confirmed bookings, contributing to revenue targets through effective upselling and cross-selling of relevant services.
  • Manage post-booking changes such as date modifications, special requests, refunds, and travel documentation updates, ensuring all actions are accurate and in compliance to the policy.
  • Revalidate and/or reissue e-tickets for existing bookings, apply ticketing regulations, calculate change fees/penalties accurately, collect and process payment with courtesy in a timely and efficient manner. Amend existing bookings and itineraries as required, calculate change fees and penalties accurately, collect and process payment with courtesy in a timely and efficient manner.
  • Handle other airline tickets exchange requirements, in case of schedule change.
  • Help in resolving last-minute issues as per the request of airports and local offices.
  • Notify passengers with courtesy phone calls or emails to advise them of schedule change, flight delay, flight cancellation, flight downgrading, flight overbooking, equipment change and seat re-protection. Update bookings with remarks appropriately after providing customers with suitable alternatives and rebook them with onward connection in a timely and efficient manner.
  • Ensure all email communications received are responded with appropriate solutions in a timely manner.
  • Properly handle upset customers with patience while aiming to provide the best image of the brand and its customer obsession.
  • Communicate with concerned department within HDQ or other GF networks if required as a part of providing solutions.
  • Provide feedback to supervisors related to system issues or improvement purposes by reporting any error faced in the systems.
  • Ensure all the queues to issue/reissue/refund/schedule change and revalidation handled on timely and efficient manner.
  • Address customer complaints and escalations with empathy and professionalism, collaborating with the manager and internal teams to ensure prompt and effective resolution.
  • Cross sell and up sell all products and services offered by Gulf Air Holidays.
  • Maintain accurate and up-to-date records in CRM platforms in accordance with internal protocols and SLAs.
  • Collaborate with internal departments and external partners (travel agents, hotels, ground handlers) to resolve issues and deliver seamless customer experience.
  • Gather and relay customer feedback to the Customer Support Manager, helping to identify areas for improvement in service and offerings.
  • Stay informed on the latest holiday products, policies, promotions, and system changes to deliver consistent and updated information to customers.
  • Ensure strict compliance with SLAs, refund policies, safety standards, and relevant travel regulations.
  • Participate in service recovery efforts, team meetings, training sessions, and process improvement initiatives led by the Customer Support Manager.
  • Participate in regular team briefings and knowledge-sharing sessions to stay informed about current campaigns, procedures, and updates.
  • Ensure adherence to company policies, grooming standards, and professional conduct when dealing with customers and colleagues.
  • Assist the product development team and sales team with any special tasks/projects such as product loading, sales activation events, and others.
  • Monitor and assist in delivery of excellent service experiences and review of customer feedback through every customer touchpoint.
  • Able to take corrective measures for the improvement of overall customer satisfaction based on organizational goals.
  • Oversee complex or high-value holiday bookings, including itinerary planning, special requests, and customized packages under guidance of the destination management team.
  • Manage the functions of receiving, analyzing, resolving, and documenting customer issues and complaints as required by the organization, utilizing a CRM system.
  • Handle customer service representatives through direct supervision, for example, ongoing professional training, ensuring that all the team members are sufficiently skilled and experienced for proper handling of customer inquiries and complaints within the required time and professionally.
  • Monitor and ensure an efficient flow of handling gulf air holidays website ticketing and Handling website errors and make sure to escalate it to the related team.
  • Verify the payment gateway issues and convey them to the concerned team.
  • Handling and verifying audit points raised by the external audit team aligning with the company policy in terms of issuing ADM (agent debit memo) for short collections.
  • Coordinate, follow up and generate all required reports, processes, guidelines, systems to the internal Audit team and work to rectify the highlighted audit summary points.
  • Assist the operations & fulfillment team, product development team, sales team with any special tasks/projects such as issuing booking and communication with suppliers, product loading, sales activation events, and others.
  • Carry out any other tasks allocated by management.
Desired Candidate Profile

EDUCATION AND OTHER QUALIFICATION REQUIREMENTS:

  • Preferably a bachelor s degree in the field of marketing, hospitality, commerce or accounting.
  • Minimum a diploma in any of the relevant fields. IATA Certification in Ticketing is desirable.
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Customer Service Officer

BHD9000 - BHD12000 Y Zurich Insurance

Posted today

Job Viewed

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Job Description

Job Summary
Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.

Job Accountabilities

As Customer Service Officer, your role will involve:

  • Collaborates with teams across the organization and serves as an advocate for our customers' service needs, coordinating with the appropriate business partner.
  • Undertake thorough AML reviews in line with regulatory guidelines.
  • Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
  • The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
  • The individual is expected to take ownership and responsibility for personal performance targets.
  • Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one's performance in the future.
  • The individual should be flexible in meeting the dynamic nature of work.
  • To provide customer service to both internal and external customers.
  • Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
  • Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
  • Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
  • Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
  • Maintain and implement personal development plans in partnership with the immediate manager.
  • The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
  • Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.

Job Qualifications
To be successful in this role, you will need:

  • Bachelor's degree preferred (or equivalent), and prior experience in a related field.
  • Prior experience working within life insurance industry.
  • Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
  • Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

  • Analytical and problem-solving mindset.
  • Accuracy and Attention to details.
  • Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
  • Excellent negotiation and communication skills both written and verbal in English.
  • Digital Literacy.
  • KYC knowledge.

You are the heart & soul of Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let's continue to grow together

  • Location(s): BH - Manama
  • Remote working: No
  • Schedule: Full Time
  • Recruiter name: Taniya Baby
  • Hiring Manager: Jagadeesh Kumar
  • Closing Date: 24 October 2025
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controller customer service

BHD20000 - BHD40000 Y Gulf Air

Posted today

Job Viewed

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Job Description

MAIN DUTIES AND RESPONSIBILITIES:

  • Assist the Head - Customer Service to achieve compliance and service quality standards by making sure all activities related to customer service are in line with stipulated aviation guidelines and policy of GF.
  • Handle customer interactions across multiple channels—calls, chats, Whatsapp, emails, and social media—related to holiday packages, including travel advisory, inquiries, bookings, amendments, cancellations, and general support requests.
  • Provide accurate and comprehensive information on destinations, packages, pricing, offers, and policies to assist customers in making informed booking decisions.
  • Convert sales inquiries into confirmed bookings, contributing to revenue targets through effective upselling and cross-selling of relevant services.
  • Manage post-booking changes such as date modifications, special requests, refunds, and travel documentation updates, ensuring all actions are accurate and in compliance to the policy.
  • Revalidate and/or reissue e-tickets for existing bookings, apply ticketing regulations, calculate change fees/penalties accurately, collect and process payment with courtesy in a timely and efficient manner. Amend existing bookings and itineraries as required, calculate change fees and penalties accurately, collect and process payment with courtesy in a timely and efficient manner.
  • Handle other airline tickets exchange requirements, in case of schedule change.
  • Help in resolving last-minute issues as per the request of airports and local offices.
  • Notify passengers with courtesy phone calls or emails to advise them of schedule change, flight delay, flight cancellation, flight downgrading, flight overbooking, equipment change and seat re-protection. Update bookings with remarks appropriately after providing customers with suitable alternatives and rebook them with onward connection in a timely and efficient manner.
  • Ensure all email communications received are responded with appropriate solutions in a timely manner.
  • Properly handle upset customers with patience while aiming to provide the best image of the brand and its customer obsession.
  • Communicate with concerned department within HDQ or other GF networks if required as a part of providing solutions.
  • Provide feedback to supervisors related to system issues or improvement purposes by reporting any error faced in the systems.
  • Ensure all the queues to issue/reissue/refund/schedule change and revalidation handled on timely and efficient manner.
  • Address customer complaints and escalations with empathy and professionalism, collaborating with the manager and internal teams to ensure prompt and effective resolution.
  • Cross sell and up sell all products and services offered by Gulf Air Holidays.
  • Maintain accurate and up-to-date records in CRM platforms in accordance with internal protocols and SLAs.
  • Collaborate with internal departments and external partners (travel agents, hotels, ground handlers) to resolve issues and deliver seamless customer experience.
  • Gather and relay customer feedback to the Customer Support Manager, helping to identify areas for improvement in service and offerings.
  • Stay informed on the latest holiday products, policies, promotions, and system changes to deliver consistent and updated information to customers.
  • Ensure strict compliance with SLAs, refund policies, safety standards, and relevant travel regulations.
  • Participate in service recovery efforts, team meetings, training sessions, and process improvement initiatives led by the Customer Support Manager.
  • Participate in regular team briefings and knowledge-sharing sessions to stay informed about current campaigns, procedures, and updates.
  • Ensure adherence to company policies, grooming standards, and professional conduct when dealing with customers and colleagues.
  • Assist the product development team and sales team with any special tasks/projects such as product loading, sales activation events, and others.
  • Monitor and assist in delivery of excellent service experiences and review of customer feedback through every customer touchpoint.
  • Able to take corrective measures for the improvement of overall customer satisfaction based on organizational goals.
  • Oversee complex or high-value holiday bookings, including itinerary planning, special requests, and customized packages under guidance of the destination management team.
  • Manage the functions of receiving, analyzing, resolving, and documenting customer issues and complaints as required by the organization, utilizing a CRM system.
  • Handle customer service representatives through direct supervision, for example, ongoing professional training, ensuring that all the team members are sufficiently skilled and experienced for proper handling of customer inquiries and complaints within the required time and professionally.
  • Monitor and ensure an efficient flow of handling gulf air holidays website ticketing and Handling website errors and make sure to escalate it to the related team.
  • Verify the payment gateway issues and convey them to the concerned team.
  • Handling and verifying audit points raised by the external audit team aligning with the company policy in terms of issuing ADM (agent debit memo) for short collections.
  • Coordinate, follow up and generate all required reports, processes, guidelines, systems to the internal Audit team and work to rectify the highlighted audit summary points.
  • Assist the operations & fulfillment team, product development team, sales team with any special tasks/projects such as issuing booking and communication with suppliers, product loading, sales activation events, and others.
  • Carry out any other tasks allocated by management.

EDUCATION AND OTHER QUALIFICATION REQUIREMENTS:

  • Preferably a bachelor's degree in the field of marketing, hospitality, commerce or accounting.
  • Minimum a diploma in any of the relevant fields. IATA Certification in Ticketing is desirable.
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  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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