1 987 Customer Service Positions jobs in Bahrain

customer service

New
BHD10000 - BHD12000 Y jumami

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Job Description

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

  • ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

  • Bachelor's (Required)

Experience:

  • total work: 2 years (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Bangla (Required)
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

New
BHD9000 - BHD12000 Y Braxtone Group

Posted today

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Job Description

Brief Descriptionof Job Function
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

  • DUTIES ACTUALLY PERFORMED BY THIS POSITION:
  • Answer all calls within 2 rings
  • Cordial and positive tone of voice in all calls
  • Focus on needs of the customer and provide for their queries and requests
  • Sell, up-sell and cross-sell different products and services to the customer
  • Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  • Data entry
  • Filing and documentation management
  • Updating information and ensuring accuracy of data records
  • ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
  • Minimum of high school certification
  • Diploma and some form of work experience is preferred
  • Strong communication skills
  • Good selling skills
  • Positive energy and teamwork ethos
  • Excellent written and oral communication skills.
  • Strong English language
  • Good understanding of the services
  • Be highly computer literate, particularly in Microsoft Office Products.
  • Targets

Key performance indicators and targets to be agreed.

  • Commission or incentives

Commissions Or Incentives To Be Agreed. Important Notes

  • Commission is only payable if all KPI targets are achieved.
  • Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

New
BHD20000 - BHD120000 Y PARCEL DELIVERY W.L.L

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Job Description

Company Description

Parcel Delivery W.L.L is the fastest delivery company in Bahrain, specializing in business, restaurant, and individual deliveries. Businesses can track their orders and utilize an instant pickup service, enabling owners to send their orders within 15 minutes of requesting a driver. Parcel offers the best price guarantee along with speedy services.

Role Description

This is a full-time, on-site role located in Manama for a Customer Service Representative. The Customer Service Representative will provide support to customers, ensuring inquiries and issues are resolved promptly and effectively. Daily tasks include interacting with customers via phone, email, and in-person to address concerns, provide information about services, and maintain high customer satisfaction standards.

Qualifications

  • Customer Service Representatives and Customer Support skills
  • Skills in ensuring Customer Satisfaction and providing excellent Customer Service
  • Experience in enhancing Customer Experience
  • Strong verbal and written communication skills
  • Ability to handle customer complaints and provide timely solutions
  • Previous experience in a similar role is preferred
  • High school diploma or equivalent required; Bachelor's degree is a plus
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

New
BHD5760 Y Café CHANTILLY

Posted today

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Job Description

Cafe Chantilly is looking for A Customer Service Representative. Candidates need to provide product/services information and answer questions via phone and other social media means. Candidate should also be able to resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

*Candidate needs to speak and write in English.

Kindly send your CV via WhatsApp on

Job Type: Full-time

Pay: BD BD per month

Ability to commute/relocate:

  • Manama: Reliably commute or planning to relocate before starting work (Required)
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

New
BHD8000 - BHD12000 Y Braxtone Group

Posted today

Job Viewed

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Job Description

  • BRIEF DESCRIPTIONOF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

  • DUTIES ACTUALLY PERFORMED BY THIS POSITION:
  • Answer all calls within 2 rings
  • Cordial and positive tone of voice in all calls
  • Focus on needs of the customer and provide for their queries and requests
  • Sell, up-sell and cross-sell different products and services to the customer
  • Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  • Data entry
  • Filing and documentation management
  • Updating information and ensuring accuracy of data records
  • ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
  • Minimum of high school certification
  • Diploma and some form of work experience is preferred
  • Strong communication skills
  • Good selling skills
  • Positive energy and teamwork ethos
  • Excellent written and oral communication skills.
  • Strong English language
  • Good understanding of the services
  • Be highly computer literate, particularly in Microsoft Office Products.
  • Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

1010 Hoora, Capital BHD30000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a reputable company known for its exceptional customer support, is looking for dedicated and empathetic Customer Service Representatives to join their thriving, fully remote team. This role is vital in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This is a remote-first position, requiring a reliable internet connection and a dedicated workspace.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide information about products and services, resolving customer issues effectively.
  • Troubleshoot customer problems and guide them through solutions.
  • Process orders, returns, and exchanges as per company policy.
  • Maintain accurate customer records and document all interactions.
  • Escalate complex issues to the appropriate departments or supervisors.
  • Follow communication scripts and company guidelines when handling different topics.
  • Identify customer needs and help customers use specific features.
  • Gather customer feedback and report on trends or recurring issues.
  • Continuously improve knowledge of products, services, and policies.
  • Assist in training new team members as needed.
  • Contribute to a positive and collaborative team environment.
  • Achieve performance goals and KPIs related to customer satisfaction and resolution times.
  • Manage and organize a high volume of customer interactions efficiently.
  • Ensure a high level of customer satisfaction and build customer loyalty.

Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Proven customer support experience or experience as a client service representative.
  • Excellent verbal and written communication skills.
  • Strong active listening skills and ability to empathize with customers.
  • Proficiency in CRM systems and help desk software.
  • Ability to multitask, prioritize, and manage time effectively.
  • Patience and a calm demeanor when dealing with difficult customers.
  • Self-motivated and able to work independently in a remote setting.
  • Reliable internet connection and a suitable home office environment.
  • Familiarity with MS Office Suite.
  • Ability to learn quickly and adapt to changing processes.
  • Positive attitude and a passion for providing excellent service.
This is a fantastic opportunity for individuals seeking a fulfilling career in customer service with the flexibility of a remote role. Join our client's dedicated team and make a real difference in customer experiences from the comfort of your home, serving customers nationwide. This position is fully remote, offering a work-from-home setup.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

789 Hamad Town, Northern BHD30000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a friendly and efficient Customer Service Representative to join their team in **Hamad Town, Northern, BH**. This role offers a hybrid work arrangement, providing a balance between remote work flexibility and in-office collaboration. The successful candidate will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities include responding to customer calls, emails, and chat messages in a timely and professional manner; providing accurate information about products and services; troubleshooting and resolving customer complaints; processing orders and requests; maintaining customer records and updating databases; and escalating complex issues to appropriate departments when necessary. You will also be expected to actively listen to customer needs, offer solutions, and contribute to improving customer satisfaction metrics. The ideal candidate will possess excellent communication skills, both written and verbal, with a patient and empathetic demeanor. Previous experience in a customer service or call center environment is preferred. Proficiency in using CRM software and basic computer applications is required. Strong problem-solving abilities and the capacity to handle stressful situations calmly are essential. A high school diploma or equivalent is necessary; further education in a related field is a plus. This is a great opportunity to be the voice of our client, contributing to customer loyalty and satisfaction in the Hamad Town region through a blend of remote and in-office engagement.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative

701 Riffa, Southern BHD25000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is looking for a compassionate and efficient Customer Service Representative to join their remote-based team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. The ideal candidate is an excellent communicator, patient, and possesses a strong problem-solving aptitude. You will play a vital role in maintaining customer satisfaction and building strong customer relationships.

Responsibilities:
  • Respond promptly and professionally to customer inquiries across multiple communication channels.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues efficiently and empathetically.
  • Guide customers through troubleshooting processes for common problems.
  • Process orders, forms, and applications accurately.
  • Maintain detailed records of customer interactions and transactions.
  • Identify and escalate priority issues to the appropriate internal teams.
  • Gather customer feedback and provide insights to improve service delivery.
  • Contribute to team goals and maintain high performance metrics.
  • Adhere to company service standards and privacy policies.
  • Stay informed about company offerings and updates to better assist customers.
  • Participate in training sessions to enhance product knowledge and service skills.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
  • Proven experience in a customer service or call center role.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency in using customer service software and CRM systems.
  • Ability to multitask and manage time effectively in a remote environment.
  • Patience, empathy, and a customer-centric attitude.
  • Reliable internet connection and a dedicated workspace for remote work.
  • Basic computer literacy and familiarity with standard office applications.
  • Ability to work independently and as part of a remote team.
This is a great opportunity to build a career in customer support with a company that values its employees and customers. We offer a supportive remote work environment, ongoing training, and opportunities for advancement. If you are passionate about helping others and thrive in a dynamic remote setting, apply today.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

3045 Halat Seltah, Muharraq BHD25000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their expanding team. This role can be performed remotely, offering flexibility and convenience. The primary responsibility is to provide exceptional support to customers, address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate is an excellent communicator, patient, empathetic, and possesses strong problem-solving skills. This is an excellent opportunity for individuals passionate about helping others and contributing to customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems as needed.
  • Process customer orders, returns, and exchanges accurately.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Identify and report trends in customer issues to management to help improve services.
  • Build and maintain strong customer relationships by providing consistent, high-quality service.
  • Follow communication scripts when handling specific topics and adapt as needed.
  • Contribute to team efforts by accomplishing related results as needed.
  • Proactively seek solutions to customer needs and offer appropriate recommendations.

Qualifications:
  • High school diploma or equivalent; associate's degree is a plus.
  • Proven customer support experience or experience as a client service representative.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Ability to remain calm and professional under pressure.
  • Proficiency with CRM systems and helpdesk software.
  • Excellent time management and organizational skills.
  • Ability to work independently and manage workload effectively in a remote setting.
  • Adaptability and willingness to learn new products and services.
  • A positive attitude and a genuine desire to help customers.
This remote position allows you to provide essential support to customers from the comfort of your home, contributing to the success of our client based in **Sanad, Capital, BH**. If you are a people-person with a passion for service excellence, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

101 Riffa, Southern BHD22 Hourly WhatJobs

Posted 8 days ago

Job Viewed

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Job Description

full-time
Our client is looking for a dedicated Customer Service Representative to join their team in **Riffa, Southern, BH**. This hybrid role offers a balance between in-office collaboration and remote flexibility. You will be responsible for managing customer inquiries via phone, email, and chat, providing accurate information about products and services, and resolving customer complaints or issues in a timely and professional manner. This role requires excellent communication and interpersonal skills, a patient demeanor, and a strong commitment to customer satisfaction. Key responsibilities include processing orders, managing customer accounts, documenting customer interactions, and escalating complex issues to the appropriate departments. You will also be involved in gathering customer feedback and contributing to service improvement initiatives. The ideal candidate will have prior experience in a customer-facing role, be proficient with CRM software, and possess strong problem-solving abilities. You should be comfortable working both independently and as part of a team, adapting to a hybrid work schedule. We offer a competitive salary and benefits package, along with opportunities for professional growth within a supportive environment. This is a fantastic chance to contribute to a positive customer experience within the vibrant community of **Riffa, Southern, BH**.
This advertiser has chosen not to accept applicants from your region.
 

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