1 987 Customer Service Positions jobs in Bahrain

Brief Descriptionof Job Function
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

• DUTIES ACTUALLY PERFORMED BY THIS POSITION:
• Answer all calls within 2 rings
• Cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up-sell and cross-sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records
• ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills.
• Strong English language
• Good understanding of the services
• Be highly computer literate, particularly in Microsoft Office Products.
• Targets

Key performance indicators and targets to be agreed.

• Commission or incentives

Commissions Or Incentives To Be Agreed. Important Notes

• Commission is only payable if all KPI targets are achieved.
• Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

Company Description

Parcel Delivery W.L.L is the fastest delivery company in Bahrain, specializing in business, restaurant, and individual deliveries. Businesses can track their orders and utilize an instant pickup service, enabling owners to send their orders within 15 minutes of requesting a driver. Parcel offers the best price guarantee along with speedy services.

Role Description

This is a full-time, on-site role located in Manama for a Customer Service Representative. The Customer Service Representative will provide support to customers, ensuring inquiries and issues are resolved promptly and effectively. Daily tasks include interacting with customers via phone, email, and in-person to address concerns, provide information about services, and maintain high customer satisfaction standards.

Qualifications

• Customer Service Representatives and Customer Support skills
• Skills in ensuring Customer Satisfaction and providing excellent Customer Service
• Experience in enhancing Customer Experience
• Strong verbal and written communication skills
• Ability to handle customer complaints and provide timely solutions
• Previous experience in a similar role is preferred
• High school diploma or equivalent required; Bachelor's degree is a plus

Cafe Chantilly is looking for A Customer Service Representative. Candidates need to provide product/services information and answer questions via phone and other social media means. Candidate should also be able to resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

*Candidate needs to speak and write in English.

Kindly send your CV via WhatsApp on

Job Type: Full-time

Pay: BD BD per month

Ability to commute/relocate:

• Manama: Reliably commute or planning to relocate before starting work (Required)

• BRIEF DESCRIPTIONOF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

• DUTIES ACTUALLY PERFORMED BY THIS POSITION:
• Answer all calls within 2 rings
• Cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up-sell and cross-sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records
• ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills.
• Strong English language
• Good understanding of the services
• Be highly computer literate, particularly in Microsoft Office Products.
• Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, resolving customer issues effectively.
• Troubleshoot customer problems and guide them through solutions.
• Process orders, returns, and exchanges as per company policy.
• Maintain accurate customer records and document all interactions.
• Escalate complex issues to the appropriate departments or supervisors.
• Follow communication scripts and company guidelines when handling different topics.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and report on trends or recurring issues.
• Continuously improve knowledge of products, services, and policies.
• Assist in training new team members as needed.
• Contribute to a positive and collaborative team environment.
• Achieve performance goals and KPIs related to customer satisfaction and resolution times.
• Manage and organize a high volume of customer interactions efficiently.
• Ensure a high level of customer satisfaction and build customer loyalty.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong active listening skills and ability to empathize with customers.
• Proficiency in CRM systems and help desk software.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and a calm demeanor when dealing with difficult customers.
• Self-motivated and able to work independently in a remote setting.
• Reliable internet connection and a suitable home office environment.
• Familiarity with MS Office Suite.
• Ability to learn quickly and adapt to changing processes.
• Positive attitude and a passion for providing excellent service.

• Respond promptly and professionally to customer inquiries across multiple communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and empathetically.
• Guide customers through troubleshooting processes for common problems.
• Process orders, forms, and applications accurately.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate internal teams.
• Gather customer feedback and provide insights to improve service delivery.
• Contribute to team goals and maintain high performance metrics.
• Adhere to company service standards and privacy policies.
• Stay informed about company offerings and updates to better assist customers.
• Participate in training sessions to enhance product knowledge and service skills.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer service software and CRM systems.
• Ability to multitask and manage time effectively in a remote environment.
• Patience, empathy, and a customer-centric attitude.
• Reliable internet connection and a dedicated workspace for remote work.
• Basic computer literacy and familiarity with standard office applications.
• Ability to work independently and as part of a remote team.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems as needed.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and report trends in customer issues to management to help improve services.
• Build and maintain strong customer relationships by providing consistent, high-quality service.
• Follow communication scripts when handling specific topics and adapt as needed.
• Contribute to team efforts by accomplishing related results as needed.
• Proactively seek solutions to customer needs and offer appropriate recommendations.

• High school diploma or equivalent; associate's degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency with CRM systems and helpdesk software.
• Excellent time management and organizational skills.
• Ability to work independently and manage workload effectively in a remote setting.
• Adaptability and willingness to learn new products and services.
• A positive attitude and a genuine desire to help customers.