3 072 Customer Service Skills jobs in Bahrain

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

Brief Descriptionof Job Function
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

• DUTIES ACTUALLY PERFORMED BY THIS POSITION:
• Answer all calls within 2 rings
• Cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up-sell and cross-sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records
• ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills.
• Strong English language
• Good understanding of the services
• Be highly computer literate, particularly in Microsoft Office Products.
• Targets

Key performance indicators and targets to be agreed.

• Commission or incentives

Commissions Or Incentives To Be Agreed. Important Notes

• Commission is only payable if all KPI targets are achieved.
• Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

Company Description

Parcel Delivery W.L.L is the fastest delivery company in Bahrain, specializing in business, restaurant, and individual deliveries. Businesses can track their orders and utilize an instant pickup service, enabling owners to send their orders within 15 minutes of requesting a driver. Parcel offers the best price guarantee along with speedy services.

Role Description

This is a full-time, on-site role located in Manama for a Customer Service Representative. The Customer Service Representative will provide support to customers, ensuring inquiries and issues are resolved promptly and effectively. Daily tasks include interacting with customers via phone, email, and in-person to address concerns, provide information about services, and maintain high customer satisfaction standards.

Qualifications

• Customer Service Representatives and Customer Support skills
• Skills in ensuring Customer Satisfaction and providing excellent Customer Service
• Experience in enhancing Customer Experience
• Strong verbal and written communication skills
• Ability to handle customer complaints and provide timely solutions
• Previous experience in a similar role is preferred
• High school diploma or equivalent required; Bachelor's degree is a plus

Cafe Chantilly is looking for A Customer Service Representative. Candidates need to provide product/services information and answer questions via phone and other social media means. Candidate should also be able to resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

*Candidate needs to speak and write in English.

Kindly send your CV via WhatsApp on

Job Type: Full-time

Pay: BD BD per month

Ability to commute/relocate:

• Manama: Reliably commute or planning to relocate before starting work (Required)

Role Description

To provide exceptional customer service to visitors and clients at the car showrooms and service center reception. The role involves greeting customers, addressing inquiries, coordinating appointments, and ensuring a positive customer experience throughout their interaction with the dealership.

Education:

•   High school diploma or equivalent; additional education or certifications in customer service or automotive fields are a plus.

Experience:

•   Previous experience in customer service, receptionist, or front desk role (preferably in the automotive or retail sector).

Characteristics and competencies:

•   Professional appearance and demeanor.

•   Proficient in MS Office and dealership management software (preferred).

•   Fluent in insert required languages, e.g., English, Arabic

•   Customer Focus

• BRIEF DESCRIPTIONOF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

• DUTIES ACTUALLY PERFORMED BY THIS POSITION:
• Answer all calls within 2 rings
• Cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up-sell and cross-sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records
• ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills.
• Strong English language
• Good understanding of the services
• Be highly computer literate, particularly in Microsoft Office Products.
• Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

• Responding to customer inquiries and resolving complaints via phone, email, and chat in a timely and professional manner.
• Providing accurate information about products, services, and policies.
• Processing orders, forms, applications, and requests.
• Troubleshooting customer issues and escalating complex problems to the appropriate departments.
• Maintaining customer records and updating account information.
• Identifying opportunities to upsell or cross-sell products and services where appropriate.
• Gathering customer feedback and reporting on trends to improve service delivery.
• Following communication procedures, guidelines, and policies.
• Achieving individual and team customer satisfaction goals.
• Collaborating with team members to ensure a cohesive customer experience.

• High school diploma or equivalent; some college coursework or a degree is an advantage.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong phone and verbal communication skills along with clear writing ability.
• Ability to multitask, set priorities, and manage time effectively.
• Proficiency in computer applications, such as MS Office.
• Ability to adapt to changing procedures and customer needs.
• A patient and empathetic demeanor.
• Familiarity with CRM systems is a plus.