2 048 Customer Service Supervisor jobs in Bahrain

• Supervise and lead a team of customer service representatives.
• Train, coach, and mentor team members to enhance performance and skills.
• Set performance standards and monitor key customer service metrics (e.g., response times, resolution rates).
• Handle escalated customer issues, complaints, and inquiries with professionalism and efficiency.
• Implement and refine customer service policies and procedures.
• Analyze customer feedback to identify areas for service improvement.
• Manage team schedules and workload distribution.
• Ensure adherence to service level agreements (SLAs).
• Generate regular reports on team performance and customer satisfaction.
• Foster a positive and collaborative team environment.
• Act as a point of escalation for complex customer issues.

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory role.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and conflict-resolution abilities.
• Strong understanding of customer service principles and best practices.
• Proficiency in CRM software and customer support tools.
• Ability to work effectively in a hybrid work environment.
• Detail-oriented with strong organizational skills.
• Problem-solving aptitude and ability to make sound decisions.

• Supervise and lead a team of customer service representatives and helpdesk technicians.
• Manage daily helpdesk operations, ensuring timely and effective resolution of customer inquiries and issues.
• Train, coach, and mentor support staff to enhance their skills and performance.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
• Develop and implement standard operating procedures (SOPs) for customer support processes.
• Act as a primary point of escalation for complex customer issues, resolving them effectively and efficiently.
• Maintain a high level of product/service knowledge to accurately assist customers.
• Analyze customer feedback and support trends to identify areas for improvement.
• Collaborate with IT and other departments to resolve technical issues and enhance service delivery.
• Prepare regular reports on team performance and customer service metrics for management.

• High School Diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
• Minimum of 3 years of experience in a customer service or helpdesk role, with at least 1 year in a supervisory capacity.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and analytical abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to work under pressure and manage multiple priorities effectively.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Knowledge of IT support processes and common technical issues is a plus.
• Organized and detail-oriented.

• Supervise and guide a team of customer service and helpdesk professionals.
• Manage incoming support requests and ensure timely resolution of customer issues.
• Handle escalated customer complaints and provide effective solutions.
• Monitor team performance metrics and provide regular feedback to team members.
• Develop and implement customer service policies and procedures.
• Train new team members and conduct ongoing training for existing staff.
• Create and maintain knowledge base articles and support documentation.
• Identify trends in customer inquiries and provide insights to improve products/services.
• Collaborate with other departments to resolve complex customer issues.
• Foster a positive and customer-centric team environment.

• Bachelor's degree in Business Administration or a related field.
• Minimum of 4 years of experience in customer service or helpdesk support, with at least 1 year in a supervisory role.
• Proven experience in managing and motivating a support team.
• Strong understanding of customer service principles and practices.
• Excellent problem-solving, communication, and interpersonal skills.
• Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to handle high-pressure situations and manage multiple priorities.
• Experience in developing training materials and knowledge base content.

• Supervise and mentor a team of remote customer service representatives and helpdesk technicians, providing guidance, training, and performance management.
• Oversee the daily operations of the customer service and helpdesk functions, ensuring prompt and effective resolution of customer issues.
• Develop and implement standard operating procedures (SOPs) for customer support and helpdesk services to enhance efficiency and consistency.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, taking proactive steps to improve performance.
• Handle escalated customer complaints and complex technical issues, providing expert solutions and ensuring customer retention.
• Train new team members on company products/services, support tools, and customer service best practices.
• Identify recurring customer issues and collaborate with relevant departments (e.g., Product, IT) to implement long-term solutions.
• Maintain and update the knowledge base with accurate and comprehensive support information.
• Analyze customer feedback and support data to identify trends and opportunities for service improvement.
• Foster a positive and supportive team environment that promotes collaboration and high performance among remote staff.

• Associate's or Bachelor's degree in Business Administration, Communications, Information Technology, or a related field.
• Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or lead role.
• Proven experience managing and motivating remote teams.
• Strong understanding of customer service principles, helpdesk operations, and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving, analytical, and conflict-resolution skills.
• Exceptional communication, interpersonal, and active listening skills.
• Proficiency in using remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams) and standard office software.
• Ability to train and guide team members effectively in a virtual setting.
• Demonstrated commitment to providing outstanding customer experiences.
• Flexibility to work non-standard hours if required to support global customers or critical incidents.

• Lead and mentor a team of customer service representatives.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Monitor customer service performance and provide regular feedback to the team.
• Handle escalated customer inquiries and resolve complex issues effectively.
• Train new team members on customer service policies and procedures.
• Analyze customer feedback and identify trends for service improvement.
• Ensure timely and accurate responses to customer inquiries across multiple channels.
• Collaborate with other departments to address customer needs holistically.
• Maintain up-to-date knowledge of company products and services.
• Contribute to the development of customer service resources and FAQs.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum 3 years of experience in customer service, with at least 1 year in a lead or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM software and customer support tools.
• Strong leadership and team management abilities.
• Ability to handle stressful situations and customer complaints professionally.
• Customer-focused with a passion for delivering excellent service.
• Understanding of hybrid work models and team collaboration.

Overview

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

• Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
• Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems; call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites.
• Delivering customer-centric solutions with close coordination with functional experts. Troubleshooting and maintenance of cyber security solutions at OT infrastructure. Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries. Handling of core service functions like warranty, service notes, and service information.
• Case tracking and KPI management. Remote support to customers and internal service engineers for the first line of support.
• Execution and maintenance of secure remote service infrastructure.
• Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network. Prior proven experience in service of Yokogawa products.
• Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
• Proven Work experience in large Yokogawa installation base customer site. Maintenance knowledge of BR, OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain. Passion for customer support. Listening skill with can-do attitude. Good coordination and interpersonal skills. Good and effective team player and proactive approach to all situations. Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Past proven experience in problem solving with high regard for the customer.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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