892 Customer Service Supervisor jobs in Bahrain

• Supervise and coordinate the daily activities of the customer service team.
• Provide training, coaching, and performance feedback to team members.
• Handle escalated customer inquiries and complaints, resolving them efficiently and effectively.
• Monitor customer service metrics and implement strategies to improve key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
• Develop and update customer service procedures and policies.
• Ensure adherence to service level agreements (SLAs).
• Collaborate with other departments to resolve customer issues and improve overall service delivery.
• Maintain a high level of product knowledge to effectively support customers and the team.
• Conduct regular team meetings to discuss performance, share updates, and address concerns.
• Recruit, onboard, and train new customer service representatives.
• Foster a positive and supportive team environment.
• Analyze customer feedback and trends to identify areas for improvement.
• Generate reports on team performance and customer service activities.

• Proven experience in a customer service role, with at least 2 years in a supervisory or leadership capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Ability to motivate and lead a team effectively.
• Proficiency in customer relationship management (CRM) software and helpdesk tools.
• Experience with remote team management is a significant advantage.
• Ability to work independently and manage time effectively.
• High school diploma or equivalent; a college degree is preferred.
• Adaptability and resilience in handling challenging customer interactions.
• A commitment to providing outstanding customer service.

• Supervise and manage a team of customer service representatives.
• Train, coach, and mentor team members to ensure high performance.
• Monitor customer interactions to ensure quality and adherence to standards.
• Handle escalated customer complaints and resolve complex issues.
• Develop and implement customer service policies and procedures.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Collaborate with other departments to ensure a positive customer experience.
• Foster a positive and supportive team environment.
• Achieve departmental goals related to customer satisfaction and efficiency.
• Report on team performance and key customer service metrics.

• Previous experience in a customer service role, with demonstrated leadership potential.
• Proven experience in a supervisory or team lead role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Ability to motivate and manage a team effectively.
• Proficiency in CRM software and customer service tools.
• Ability to work under pressure and handle challenging situations.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

• Conduct in-depth virtual skin consultations, analyzing client needs and recommending tailored skincare regimens and treatments.
• Perform virtual demonstrations and provide expert advice on product usage and application techniques.
• Develop and maintain strong, long-lasting client relationships through proactive communication and exceptional service.
• Educate clients on advanced aesthetic procedures, ingredient benefits, and overall wellness practices.
• Collaborate with the marketing team to create engaging content related to skincare and beauty trends.
• Track client progress and adjust treatment plans as necessary to ensure optimal results.
• Stay abreast of the latest advancements in aesthetics, dermatology, and wellness industry innovations.
• Manage client bookings and administrative tasks using our online CRM system.
• Provide support and mentorship to junior team members as needed.
• Ensure client satisfaction and retention by exceeding expectations.

• Minimum of 5 years of experience as a licensed Aesthetician.
• Proven track record of managing a diverse client base and driving client loyalty.
• Deep understanding of various skin types, conditions, and corrective treatments.
• Excellent verbal and written communication skills, with a professional and engaging virtual presence.
• Proficiency in using video conferencing platforms and CRM software.
• A strong understanding of product ingredients and their effects.
• Ability to work independently and manage time effectively in a remote environment.
• A passion for continuous learning and professional development in the beauty and wellness sector.
• Certification in advanced aesthetic treatments is a plus.

• Conducting virtual skin consultations to assess client needs and concerns.
• Developing customized skincare routines and treatment plans tailored to individual client profiles.
• Providing expert advice on product selection, usage, and benefits.
• Educating clients on advanced skincare techniques and the importance of a consistent routine.
• Managing client appointments, follow-ups, and communications to ensure high levels of satisfaction.
• Building and maintaining strong, long-lasting relationships with a diverse client base.
• Handling client inquiries, resolving issues, and ensuring a positive resolution for all concerns.
• Collaborating with the sales and marketing teams to promote new services and products.
• Staying current with industry trends, new treatments, and advancements in aesthetic science.
• Maintaining detailed and confidential client records in compliance with privacy standards.
• Generating reports on client engagement, satisfaction, and retention metrics.
• Proactively identifying opportunities to upsell services and products based on client needs.

• Licensed Aesthetician with a recognized certification and a minimum of 5-7 years of hands-on experience.
• Proven expertise in performing a wide range of aesthetic treatments (e.g., facials, peels, microdermabrasion).
• Exceptional client relationship management and communication skills, with the ability to connect virtually.
• Strong understanding of skincare ingredients, product formulations, and common skin conditions.
• Proficiency in using virtual consultation platforms and CRM software.
• Ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote setting.
• Passion for wellness, beauty, and delivering exceptional client experiences.
• Fluent in English, with excellent written and verbal communication skills.
• Experience in a client-facing sales or consultation role is highly desirable.

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

1. High school diploma or equivalent is required; a degree in a related field is a plus.
2. Prior experience in a customer service or call center role is preferred.
3. Strong communication skills, both verbal and written.
4. Ability to handle stressful situations and manage customer expectations effectively.
5. Proficient in using computer systems and CRM software.
6. Fluency in Arabic is preferred; knowledge of English is an advantage.

Required Call Center Agent for a group of Restaurants. Excellent communication and guest service skills required. Arabic an added advantage. ONLY THOSE WHO WORKED IN HOSPITALITY NEED APPLY.

The Call Center Agent is responsible for handling customer calls in a professional, courteous, and efficient manner. The role involves receiving and processing customer orders, providing information about menu items, promotions, and services, resolving customer concerns, and ensuring a positive customer experience that aligns with Pasta Express standards.

Job Type: Full-time

Date: 18 Aug 2025

Company: Air Arabia PJSC (G9)

Location:Manama, AE

Country: AE

Job Purpose

To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities

• Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.

• Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.

• Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.

• Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.

• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.

• Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.

• Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.

• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.

• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.

• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.

• Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Qualifications (Academic, training, languages)

• High School/Diploma or equivalent.
• Capable of using technology systems and tools such as Microsoft Office.
• Good in English & Arabic Languages.

Work Experience

• Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
• Capability of understanding market trends and channeling them leading to effective customer care solutions.
• Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
• Capable of understanding customers' problems and direct them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.