1588 Customer Service jobs in Adliya
Customer Service Representative
1010 Hoora, Capital
BHD30000 Annually
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Posted today
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Job Description
Our client, a reputable company known for its exceptional customer support, is looking for dedicated and empathetic Customer Service Representatives to join their thriving, fully remote team. This role is vital in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This is a remote-first position, requiring a reliable internet connection and a dedicated workspace.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
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0
Senior Customer Service Representative
111 Manama, Capital
BHD45000 Annually
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Posted 7 days ago
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Job Description
Our client is seeking a highly motivated and customer-focused Senior Customer Service Representative to join their team in Manama, Capital, BH . This role will be instrumental in providing exceptional support to our clients, resolving inquiries efficiently, and ensuring a positive customer experience. The Senior Customer Service Representative will handle a wide range of customer issues, including product inquiries, technical support, billing questions, and complaint resolution. You will be responsible for accurately documenting customer interactions, updating account information, and escalating complex issues to appropriate departments when necessary. This position requires a deep understanding of the company's products and services, as well as a commitment to delivering outstanding service. The ideal candidate will possess excellent communication, active listening, and problem-solving skills. The ability to empathize with customers, remain calm under pressure, and de-escalate difficult situations is crucial. You will also play a role in training and mentoring junior customer service staff, contributing to team development and knowledge sharing. A commitment to continuous improvement and providing feedback to enhance customer service processes is highly valued. A High School Diploma or equivalent is required; a Bachelor's degree or some college coursework is a plus. A minimum of 4 years of experience in a customer service or call center environment is essential, with at least 1 year in a senior or lead capacity. Familiarity with CRM software and ticketing systems is expected. This is a fantastic opportunity to advance your career in customer service and make a tangible difference in customer satisfaction.
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1
Senior Customer Service Representative
500 Manama, Capital
BHD22 Hourly
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Posted 10 days ago
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Job Description
Our client is seeking a dedicated and experienced Senior Customer Service Representative to join their esteemed team. This role is crucial for ensuring exceptional customer satisfaction and providing top-tier support. The ideal candidate will have a strong understanding of customer service principles, excellent communication and problem-solving skills, and the ability to handle complex inquiries with professionalism and efficiency. You will also be responsible for mentoring junior representatives and contributing to the improvement of service standards. This hybrid position is based in **Manama, Capital, BH**.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat, providing accurate and timely information.
- Resolve customer issues and complaints effectively, escalating when necessary to ensure customer satisfaction.
- Provide technical support and guidance on products and services.
- Educate customers on available resources, policies, and procedures.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and workflows.
- Train and mentor new and junior customer service representatives, sharing best practices.
- Act as a point of escalation for complex customer issues, providing advanced support.
- Gather customer feedback and report on trends to management.
- Ensure adherence to company service standards and quality metrics.
- Assist with customer onboarding and follow-up processes.
- Collaborate with other departments to resolve customer-related issues.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 4 years of experience in a customer service or call center environment, with demonstrated experience in a senior or lead role.
- Proven ability to handle complex customer issues and de-escalate challenging situations.
- Excellent communication (verbal and written) and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric approach.
- Ability to work collaboratively within a team.
- Familiarity with the products/services of the company's industry is an advantage.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service Representative
1001 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 14 days ago
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Job Description
Our client, a rapidly growing e-commerce company, is seeking a dedicated and customer-focused Senior Customer Service Representative to join their expanding support team. This is a fully remote position, offering the flexibility to work from home while providing top-tier support to our valued customers. You will be responsible for handling complex customer inquiries, resolving issues efficiently, and contributing to the improvement of customer service processes. This role requires excellent communication skills, problem-solving abilities, and a genuine commitment to customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.
- Investigate and resolve complex customer issues, complaints, and escalations with a focus on first-contact resolution.
- Provide accurate information about products, services, policies, and procedures.
- Document all customer interactions, feedback, and resolutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to management for process improvements.
- Assist in training and mentoring new customer service representatives.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a high level of product knowledge and company updates.
- Contribute to team goals and objectives, striving for continuous improvement in service quality.
- Handle customer returns, exchanges, and warranty claims efficiently.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 3 years of experience in a customer service or support role, preferably in a remote environment.
- Proven experience in handling challenging customer situations and escalations.
- Excellent verbal and written communication skills.
- Strong problem-solving, active listening, and empathy skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- A reliable internet connection and a dedicated, quiet workspace are essential.
- Positive attitude and a strong commitment to customer satisfaction.
- Experience in e-commerce support is highly desirable.
This advertiser has chosen not to accept applicants from your region.
3
Lead Customer Service Representative
12345 Manama, Capital
BHD55000 Annually
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Posted 15 days ago
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Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a motivated and experienced Lead Customer Service Representative to oversee their customer support operations. This pivotal role involves leading a team of customer service agents, ensuring exceptional service delivery, and contributing to the continuous improvement of customer satisfaction metrics. The ideal candidate will possess strong leadership abilities, excellent problem-solving skills, and a passion for customer advocacy. This role requires an on-site presence to effectively manage and mentor the team.
Responsibilities:
Responsibilities:
- Lead, train, and motivate a team of customer service representatives to deliver outstanding support.
- Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and adherence to standards.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Create training materials and conduct ongoing training sessions for the customer service team.
- Collaborate with other departments to address customer concerns and improve product/service offerings.
- Manage team schedules, ensuring adequate coverage during operational hours.
- Champion a customer-centric culture within the organization.
- Contribute to the development and implementation of new customer support technologies and strategies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 5 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
- Proven experience in customer relationship management and issue resolution.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong leadership and team management abilities.
- Proficiency in customer service software and CRM systems.
- Ability to analyze data and generate reports on key performance indicators.
- Adept at handling challenging situations with patience and professionalism.
- Detail-oriented with strong organizational skills.
- Passion for providing exceptional customer experiences.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative - Multilingual
1112 Ghuraifa, Capital
BHD20 Hourly
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Posted 20 days ago
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Job Description
Our client is looking for a dedicated and multilingual Customer Service Representative to join their dynamic team. This role is essential in providing exceptional support to a diverse customer base, ensuring positive interactions and resolutions to inquiries. You will be the first point of contact for customers, handling a variety of issues via phone, email, and chat. Responsibilities include troubleshooting customer problems, providing product information, processing orders, and escalating complex issues to the appropriate departments. The ideal candidate possesses excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong ability to multitask and problem-solve. Fluency in multiple languages is a significant advantage, allowing you to serve a broader range of clients effectively. You will work in a hybrid capacity, splitting your time between our office in **Jidhafs, Capital, BH**, and remote work, offering a balance of team collaboration and personal flexibility. We are seeking individuals who are customer-focused, reliable, and eager to contribute to a positive customer experience. Training will be provided, but a background in customer service or a related field is preferred. You should be comfortable working with various CRM systems and communication tools. Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide accurate information about products and services.
- Process customer orders and manage account updates.
- Troubleshoot technical issues and guide customers through solutions.
- Escalate unresolved issues to appropriate internal teams.
- Maintain detailed records of customer interactions and transactions.
- Adhere to company policies and procedures.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report trends to management.
- Achieve key performance indicators (KPIs) related to customer satisfaction and response times.
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Fluency in Arabic and English is required. Proficiency in other languages (e.g., French, Hindi) is a strong asset.
- Strong problem-solving and active listening skills.
- Ability to multitask and manage time effectively.
- Proficiency with CRM software and customer service platforms.
- A positive attitude and a passion for helping customers.
- Ability to work both independently and as part of a team.
- Willingness to adapt to a hybrid work schedule.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Representative
2008 Manama, Capital
BHD2500 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Service Representative to join their team in Budaiya, Northern, BH . This role is crucial in ensuring exceptional customer experiences by providing prompt, professional, and effective support across various communication channels. You will handle customer inquiries, resolve issues, and provide information about products and services. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving ability. You will be expected to go above and beyond to ensure customer satisfaction, address concerns, and build lasting relationships. This position requires a dedicated individual who can manage their workload effectively and contribute positively to team goals within a collaborative office environment.
Responsibilities:
This is an exciting opportunity for a dedicated customer service professional to make a significant impact within a dynamic team. The role demands excellent listening and communication skills, as well as the ability to empathize with customers. Strong organizational and multitasking abilities are essential. We are looking for a candidate with a positive attitude and a commitment to continuous improvement. A high school diploma or equivalent is required; some college coursework or a degree is a plus. A minimum of 3 years of experience in a customer service role is necessary, with proven experience handling complex inquiries and escalations. Proficiency with CRM software and standard office applications is expected. This role may require flexible working hours, including weekends, to meet customer needs.
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and in-person interactions in a timely and efficient manner.
- Provide accurate information about products, services, and company policies.
- Identify customer needs, clarify information, and research solutions or alternatives.
- De-escalate difficult customer situations and find appropriate resolutions.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
- Process orders, forms, applications, and requests as needed.
- Collaborate with other departments to ensure customer issues are resolved effectively.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Contribute to team goals and company objectives by meeting performance metrics.
This is an exciting opportunity for a dedicated customer service professional to make a significant impact within a dynamic team. The role demands excellent listening and communication skills, as well as the ability to empathize with customers. Strong organizational and multitasking abilities are essential. We are looking for a candidate with a positive attitude and a commitment to continuous improvement. A high school diploma or equivalent is required; some college coursework or a degree is a plus. A minimum of 3 years of experience in a customer service role is necessary, with proven experience handling complex inquiries and escalations. Proficiency with CRM software and standard office applications is expected. This role may require flexible working hours, including weekends, to meet customer needs.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Service Representative
231 Manama, Capital
BHD48000 Annually
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Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Customer Service Representative to join their thriving team in Manama, Capital, BH . This role is for an experienced individual who excels in providing outstanding customer support, possesses in-depth product knowledge, and can handle complex customer interactions with professionalism and efficiency. The Senior Representative will serve as a point of escalation for challenging issues and will contribute to improving customer service processes.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a timely and accurate manner. You will troubleshoot and resolve customer issues, ensuring a high level of customer satisfaction. This involves providing detailed product information, technical support, and guidance on services. The Senior Representative will also be responsible for processing orders, returns, and exchanges, ensuring accuracy and adherence to company policies. You will actively listen to customer feedback, identify patterns in issues, and provide insights to the management team for process improvements.
Handling escalated customer concerns, complaints, and complex inquiries that cannot be resolved by junior team members will be a primary duty. You will assist in training and mentoring new customer service representatives, sharing your expertise and best practices. Maintaining customer records, documenting all interactions accurately within the CRM system, and ensuring data integrity is essential. The Senior Representative will also contribute to updating customer service documentation, FAQs, and knowledge base articles to enhance team efficiency and customer self-help. Proactively identifying opportunities to improve the customer experience and suggesting innovative solutions will be highly valued.
The ideal candidate will have a minimum of 4 years of experience in a customer service or customer support role, with proven experience handling escalated issues. Excellent communication, active listening, and problem-solving skills are essential. Strong typing skills and proficiency with CRM software and helpdesk systems are required. The ability to remain calm and professional under pressure, and to empathize with customer concerns, is crucial. A positive attitude, strong work ethic, and a commitment to delivering exceptional service are vital. Experience in a specific industry relevant to our client's business is a plus. A high school diploma or equivalent is required; further education or certifications in customer service are advantageous.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a timely and accurate manner. You will troubleshoot and resolve customer issues, ensuring a high level of customer satisfaction. This involves providing detailed product information, technical support, and guidance on services. The Senior Representative will also be responsible for processing orders, returns, and exchanges, ensuring accuracy and adherence to company policies. You will actively listen to customer feedback, identify patterns in issues, and provide insights to the management team for process improvements.
Handling escalated customer concerns, complaints, and complex inquiries that cannot be resolved by junior team members will be a primary duty. You will assist in training and mentoring new customer service representatives, sharing your expertise and best practices. Maintaining customer records, documenting all interactions accurately within the CRM system, and ensuring data integrity is essential. The Senior Representative will also contribute to updating customer service documentation, FAQs, and knowledge base articles to enhance team efficiency and customer self-help. Proactively identifying opportunities to improve the customer experience and suggesting innovative solutions will be highly valued.
The ideal candidate will have a minimum of 4 years of experience in a customer service or customer support role, with proven experience handling escalated issues. Excellent communication, active listening, and problem-solving skills are essential. Strong typing skills and proficiency with CRM software and helpdesk systems are required. The ability to remain calm and professional under pressure, and to empathize with customer concerns, is crucial. A positive attitude, strong work ethic, and a commitment to delivering exceptional service are vital. Experience in a specific industry relevant to our client's business is a plus. A high school diploma or equivalent is required; further education or certifications in customer service are advantageous.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative - Technical Support
78910 Bilad Al Qadeem, Capital
BHD35000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a friendly, patient, and technically inclined Customer Service Representative to join their support team. This hybrid role offers the opportunity to interact with customers, resolve their inquiries, and provide technical assistance, blending remote work flexibility with essential in-office collaboration. You will be instrumental in ensuring customer satisfaction by offering prompt and effective support across various communication channels.
Responsibilities include:
Responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnosing and troubleshooting basic technical issues related to the company's products or services.
- Guiding customers through setup, usage, and problem-solving steps.
- Escalating complex technical issues to the appropriate support teams.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Contributing to the creation and maintenance of customer support documentation and FAQs.
- Identifying customer needs and recommending appropriate solutions or product features.
- Maintaining a positive and empathetic attitude towards customers, even in challenging situations.
- Adhering to company policies and procedures to ensure consistent service delivery.
- Participating in team meetings and training sessions to enhance product knowledge and service skills.
- High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
- Proven customer service experience, preferably in a technical support or helpdesk role.
- Basic understanding of computer hardware, software, and internet connectivity.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency with common office software and CRM systems.
- Adept at learning new technologies and product information quickly.
- Ability to work collaboratively in a team environment and independently during remote work periods.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Service Representative - Technical Support
602 Al Seef
BHD22 Hourly
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Service Representative to join their fully remote technical support team. This role is pivotal in providing exceptional assistance to customers navigating technical challenges with our innovative products and services. You will be the first point of contact for complex inquiries, troubleshooting issues, and ensuring customer satisfaction through clear communication and effective problem-solving. The ideal candidate possesses a strong technical aptitude, outstanding interpersonal skills, and a passion for helping others.
Responsibilities:
Qualifications:
This fully remote position offers a fantastic opportunity to leverage your technical expertise and customer service skills to make a significant impact on customer satisfaction.
Responsibilities:
- Provide comprehensive technical support and customer service to users via phone, email, and chat.
- Troubleshoot and resolve complex technical issues related to software, hardware, and network connectivity.
- Guide customers through product features, setup processes, and usage best practices.
- Effectively document customer interactions, issues, and resolutions in the CRM system.
- Identify trends in customer issues and escalate recurring problems or bugs to the appropriate development and product teams.
- Develop and maintain a deep understanding of the company's products and services.
- Create and update knowledge base articles and customer-facing documentation.
- Train and mentor junior customer service representatives, sharing best practices and product knowledge.
- Manage customer escalations, ensuring timely and satisfactory resolution.
- Contribute to the continuous improvement of customer support processes and tools.
- Proactively identify opportunities to enhance the customer experience.
- Follow established support procedures and quality assurance guidelines.
- Maintain a high level of professionalism and customer empathy in all interactions.
- Provide feedback to product and engineering teams on customer needs and pain points.
- Achieve and exceed key performance indicators, including customer satisfaction, resolution time, and first-contact resolution rates.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 3 years of experience in customer service, with at least 2 years in a technical support role.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong interpersonal skills and a customer-centric approach.
- Proficiency with CRM software and helpdesk ticketing systems.
- Familiarity with various operating systems (Windows, macOS, Linux) and common software applications.
- Ability to work independently and manage time effectively in a remote environment.
- Strong problem-solving and analytical skills.
- Patience, empathy, and a positive attitude when interacting with customers.
- Experience in a remote support role is highly desirable.
- Ability to adapt quickly to new technologies and product updates.
- Demonstrated ability to de-escalate customer concerns.
- A keen eye for detail in documenting issues and solutions.
This fully remote position offers a fantastic opportunity to leverage your technical expertise and customer service skills to make a significant impact on customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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