1592 Customer Service jobs in Al Budaiya
Customer Service Representative
105 Saar, Northern
BHD3000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a growing service provider, is seeking a motivated and empathetic Customer Service Representative to join their team. This role is vital in ensuring customer satisfaction and resolving inquiries effectively. The position offers a hybrid work model, combining the benefits of remote work with in-office collaboration, and is located in Saar, Northern, BH . You will be the primary point of contact for customers, handling a wide range of queries and providing exceptional support.
Responsibilities:
Qualifications:
This is an excellent opportunity for a customer-focused individual to contribute to a respected organization and grow their career.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, and resolve customer issues.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Process orders, forms, applications, and requests.
- Maintain accurate customer records and update account information.
- Escalate complex issues to the appropriate department or supervisor.
- Gather customer feedback and report any recurring issues to management.
- Adhere to company policies and procedures in handling customer interactions.
- Strive to meet and exceed customer service performance standards.
- Collaborate with team members to share best practices and improve service quality.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Document all customer interactions and resolutions accurately.
- Stay updated on product knowledge and company offerings.
- Handle customer complaints with patience and professionalism, aiming for satisfactory resolutions.
- Contribute to a positive and supportive team environment.
Qualifications:
- High school diploma or equivalent; associate's degree or relevant certification is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to remain calm and professional under pressure.
- Strong multitasking skills and ability to manage time effectively.
- A customer-centric attitude and a passion for helping others.
- Ability to work independently and as part of a team.
- Familiarity with the company's industry is an advantage.
- Adaptability to changing processes and customer needs.
- A proactive approach to identifying and resolving customer issues.
This is an excellent opportunity for a customer-focused individual to contribute to a respected organization and grow their career.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative, Technical Support
515 Saar, Northern
BHD30000 Annually
WhatJobs
Posted 10 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to provide technical support to their user base. This role is fully remote, allowing you to provide exceptional assistance from the comfort of your home office. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary responsibility will be to troubleshoot issues, guide users through solutions, and ensure a positive customer experience. This requires excellent communication skills, patience, and a genuine desire to help others. You will be expected to actively listen to customer concerns, diagnose problems accurately, and provide clear, step-by-step solutions. The ideal candidate has a strong understanding of common technical issues, can explain technical concepts in simple terms, and is proficient in using customer support software and ticketing systems. This position offers a great opportunity to grow within a supportive and dynamic team environment, contributing to customer satisfaction and retention. We are looking for an individual who is a quick learner, can adapt to new technologies, and is committed to providing outstanding service. If you have a passion for technology and helping people resolve their problems, this role is for you. You will play a vital part in ensuring our customers have a seamless experience with our offerings. Strong organizational skills and the ability to manage multiple inquiries simultaneously are key. We encourage applications from individuals who are proactive, detail-oriented, and possess excellent interpersonal abilities. This is an entry-level position with significant potential for development within our customer support division.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve technical issues related to our products/services.
- Guide customers through product features and functionalities.
- Document customer interactions and resolutions in a ticketing system.
- Escalate complex issues to higher-level support teams when necessary.
- Provide feedback to product development teams on recurring customer issues.
- Maintain a high level of customer satisfaction.
- Adhere to established support procedures and SLAs.
- Contribute to building a knowledge base of common issues and solutions.
- Proactively identify opportunities to improve the customer experience.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or technical support is advantageous.
- Strong understanding of common computer hardware and software issues.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using CRM and ticketing systems.
- Ability to multitask and manage time effectively.
- Comfortable working independently in a remote environment.
- Basic troubleshooting and problem-solving skills.
- A passion for technology and helping others.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Tier 2 Support
112 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a fast-growing technology firm specializing in innovative SaaS solutions, is seeking a dedicated and experienced Tier 2 Customer Service Representative to join their fully remote support team. As a key member of the customer success department, you will be responsible for resolving complex customer inquiries, troubleshooting technical issues, and ensuring a high level of customer satisfaction. This role requires strong problem-solving skills, excellent communication, and a deep understanding of our client's product suite. You will be empowered to deliver exceptional support from the comfort of your home.
Responsibilities:
Responsibilities:
- Handle escalated customer inquiries and technical issues that cannot be resolved by Tier 1 support.
- Diagnose and troubleshoot complex software-related problems, providing clear and concise solutions.
- Communicate effectively with customers via phone, email, and chat to understand their issues and provide timely resolutions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with the product development and engineering teams to report bugs and suggest product improvements based on customer feedback.
- Assist in creating and updating knowledge base articles, FAQs, and troubleshooting guides for customers and internal support staff.
- Identify trends in customer issues and proactively provide feedback to management.
- Manage customer expectations and ensure a high level of satisfaction throughout the support process.
- Provide training and guidance to Tier 1 support agents as needed.
- Stay up-to-date with product updates, new features, and industry best practices.
- Contribute to team goals and objectives by meeting or exceeding key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Escalate critical issues to appropriate departments in a timely and efficient manner.
- Ensure a seamless and positive customer experience at every touchpoint.
- Participate in team meetings and provide insights on customer challenges.
- Adhere to company policies and procedures for customer support.
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.
- Minimum of 3 years of experience in customer service or technical support, with at least 1 year in a Tier 2 capacity.
- Proven ability to diagnose and resolve complex technical issues, preferably with SaaS products.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong interpersonal skills and a customer-centric attitude.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Strong problem-solving and analytical skills.
- Patience, empathy, and a commitment to customer satisfaction.
- Ability to work independently and as part of a remote team.
- Experience with (mention a specific relevant software type, e.g., project management tools, cloud platforms) is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Specialist
211 Saar, Northern
BHD28000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service Specialist to join their team. This hybrid role offers a blend of remote flexibility and in-office collaboration, providing a dynamic work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of satisfaction. Exceptional communication skills, a patient demeanor, and a passion for helping others are essential for success in this position.
Key responsibilities include:
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Excellent verbal and written communication skills, strong problem-solving abilities, and proficiency in using customer relationship management (CRM) software are required. The ability to multitask and manage time effectively in a fast-paced environment is crucial. Familiarity with basic technical support concepts is a plus. This role is based in Saar, Northern, BH , and requires a commitment to both remote and in-office work.
Key responsibilities include:
- Responding promptly and professionally to customer inquiries via phone, email, and chat.
- Providing accurate information about products and services, guiding customers through their options.
- Resolving customer complaints and issues efficiently and empathetically, escalating when necessary.
- Processing customer orders, returns, and exchanges accurately and in a timely manner.
- Maintaining customer records by updating account information and interactions.
- Identifying opportunities to improve customer service processes and procedures.
- Collaborating with other departments to ensure a seamless customer experience.
- Gathering customer feedback and reporting insights to management.
- Assisting with basic troubleshooting and technical support for products and services.
- Adhering to company policies and procedures while delivering exceptional service.
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Excellent verbal and written communication skills, strong problem-solving abilities, and proficiency in using customer relationship management (CRM) software are required. The ability to multitask and manage time effectively in a fast-paced environment is crucial. Familiarity with basic technical support concepts is a plus. This role is based in Saar, Northern, BH , and requires a commitment to both remote and in-office work.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Team Lead
601 Bani Jamra
BHD50000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Customer Service Team Lead to guide and support a high-performing customer service team in Sitra, Capital, BH . This role is essential for ensuring exceptional customer experiences, resolving complex issues, and driving team performance. You will be responsible for coaching, training, and motivating customer service representatives, monitoring service quality, and implementing best practices to enhance customer satisfaction. The ideal candidate will have a strong background in customer service management, excellent leadership abilities, and a passion for delivering outstanding support.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives to achieve performance targets.
- Monitor customer interactions (calls, emails, chats) to ensure quality standards and customer satisfaction.
- Handle escalated customer issues and provide timely and effective resolutions.
- Develop and conduct training programs for new and existing team members on products, services, and customer service protocols.
- Set performance goals for the team and individual representatives, and track progress.
- Analyze customer service data and provide reports on team performance, trends, and areas for improvement.
- Implement and refine customer service policies and procedures to enhance efficiency and customer experience.
- Foster a positive and collaborative team environment.
- Manage team schedules, attendance, and workload distribution.
- Identify training needs and develop solutions to address skill gaps.
- Collaborate with other departments to resolve customer issues and improve overall service delivery.
- Ensure compliance with company policies and procedures.
- Contribute to the development of knowledge base articles and FAQs.
- Champion customer-centricity throughout the team and organization.
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Proven experience in team leadership, coaching, and performance management.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in customer relationship management (CRM) software and helpdesk systems.
- Ability to handle stressful situations and de-escalate customer complaints effectively.
- Strong organizational and time management skills.
- Ability to work collaboratively with a team and across departments.
- Knowledge of the products/services offered by the company is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Team Lead
555 Saar, Northern
BHD45000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Customer Service Team Lead to oversee their support operations in **Saar, Northern, BH**. This role requires a leader with a passion for customer satisfaction, exceptional team management skills, and a deep understanding of customer service best practices. You will be responsible for guiding, coaching, and motivating a team of customer service representatives to deliver outstanding service, resolve complex issues, and ensure a positive customer experience. The position offers a hybrid work arrangement, blending office-based leadership with remote collaboration.
Key Responsibilities:
Key Responsibilities:
- Lead, manage, and mentor a team of customer service representatives, fostering a high-performance culture.
- Set clear performance expectations, provide regular feedback, and conduct performance reviews.
- Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and effectiveness.
- Handle escalated customer issues and complaints, providing timely and satisfactory resolutions.
- Develop and maintain comprehensive knowledge of company products and services to support the team.
- Ensure adherence to customer service policies, procedures, and quality standards.
- Collaborate with other departments to address customer needs and improve overall customer satisfaction.
- Assist in the recruitment, hiring, and training of new customer service team members.
- Contribute to the development and implementation of new customer service initiatives and strategies.
- Analyze customer feedback and service data to identify trends and propose actionable insights.
- High school diploma or equivalent; Bachelor's degree in Business, Communications, or a related field is preferred.
- Minimum of 4 years of experience in customer service, with at least 1-2 years in a supervisory or team lead role.
- Proven ability to lead and motivate a team to achieve performance goals.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in helpdesk software and CRM systems.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Experience with hybrid work models and managing remote/on-site teams is advantageous.
- Strong organizational skills and attention to detail.
- Customer-centric mindset with a commitment to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Helpdesk Lead - Remote
101 Saar
BHD55000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Customer Service & Helpdesk Lead to manage and enhance their customer support operations. This is a fully remote position, offering the opportunity to lead a team of support professionals and ensure exceptional customer experiences from anywhere. You will be responsible for overseeing helpdesk activities, resolving customer issues, developing support strategies, training team members, and improving overall customer satisfaction. The ideal candidate has a strong background in customer service, excellent problem-solving skills, and proven leadership capabilities.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and mentor a remote team of customer service and helpdesk representatives.
- Oversee daily helpdesk operations, ensuring timely and effective resolution of customer inquiries and technical issues.
- Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
- Monitor support ticket queues, assign tasks, and ensure service level agreements (SLAs) are met.
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Create and maintain comprehensive knowledge base articles and FAQs for customer self-service.
- Collaborate with other departments to address customer issues and provide product feedback.
- Manage customer escalations and ensure satisfactory resolution of complex problems.
- Develop and deliver training programs for new and existing support staff.
- Contribute to the continuous improvement of customer support tools and technologies.
- Report on key performance indicators (KPIs) related to customer service and helpdesk operations.
- Foster a positive and customer-centric team environment.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
- A minimum of 5 years of experience in customer service or helpdesk support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote support teams.
- Excellent understanding of customer service principles and best practices.
- Strong technical aptitude and ability to troubleshoot common software and hardware issues.
- Proficiency with helpdesk software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
- Exceptional problem-solving, communication, and interpersonal skills.
- Ability to work independently, manage time effectively, and lead a remote team.
- Strong organizational skills and attention to detail.
- Experience in developing training materials and conducting staff training.
- A passion for delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Team Lead - Technical Support
5225 Saar, Northern
BHD45000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a dynamic technology company, is seeking an experienced and motivated Customer Service Team Lead to manage their remote Technical Support team. This role is essential for ensuring exceptional customer satisfaction by providing timely, accurate, and empathetic technical assistance. You will lead, train, and motivate a team of support specialists, oversee daily operations, and contribute to the continuous improvement of customer support processes.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and mentor a team of remote technical support agents to achieve performance goals and deliver outstanding customer service.
- Monitor team performance metrics, including response times, resolution rates, and customer satisfaction scores, and provide regular feedback.
- Handle escalated customer issues and complaints, providing expert solutions and ensuring timely resolution.
- Develop and implement training programs for new and existing support staff, covering product knowledge, troubleshooting techniques, and soft skills.
- Create and update support documentation, knowledge base articles, and FAQs to empower customers and support agents.
- Identify recurring customer issues and collaborate with product and engineering teams to implement solutions and improve product functionality.
- Ensure adherence to company policies, procedures, and service level agreements (SLAs).
- Manage schedules, allocate resources effectively, and ensure adequate staffing levels to meet customer demand.
- Foster a positive and collaborative team environment, promoting continuous learning and professional development.
- Analyze support data to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Participate in hiring and onboarding processes for new support team members.
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Minimum of 3 years of experience in customer support or technical support, with at least 1 year in a team lead or supervisory role.
- Proven ability to effectively manage and motivate a remote team.
- Strong technical aptitude and ability to troubleshoot a wide range of software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
- Demonstrated experience in developing training materials and conducting training sessions.
- Ability to work independently and manage time effectively in a remote setting.
- A customer-centric mindset with a passion for delivering exceptional service.
- Experience with CRM systems is highly desirable.
This advertiser has chosen not to accept applicants from your region.
7
Tier 2 Customer Service & Helpdesk Specialist
3045 Saar, Northern
BHD28 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a skilled and dedicated Tier 2 Customer Service & Helpdesk Specialist to join our support team, primarily working remotely. This role is crucial for providing advanced technical assistance and resolving complex customer issues that cannot be addressed by our Tier 1 support. You will be the primary point of contact for escalated technical problems, ensuring timely and effective resolutions that maintain high levels of customer satisfaction.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. A minimum of 3 years of experience in technical support, helpdesk operations, or a similar role, with a proven ability to handle Tier 2 issues, is required. Strong knowledge of operating systems (Windows, macOS), common business software, networking concepts, and hardware troubleshooting is essential. Excellent problem-solving, analytical, and communication skills are paramount. The ability to remain calm and professional under pressure, coupled with strong customer service orientation, is crucial. This role is predominantly remote, requiring a reliable internet connection and a dedicated workspace, with occasional team meetings in our Saar office.
This is a challenging and rewarding role for an individual passionate about technology and customer support.
Key Responsibilities:
- Respond to and resolve escalated customer support tickets and inquiries via phone, email, and chat.
- Diagnose and troubleshoot complex hardware, software, and network issues.
- Provide in-depth technical guidance and support to customers, guiding them through resolution steps.
- Document all customer interactions, troubleshooting steps, and resolutions in the helpdesk system.
- Escalate unresolved issues to appropriate departments or senior technical staff, providing detailed information.
- Contribute to the knowledge base by creating and updating technical documentation, FAQs, and troubleshooting guides.
- Identify recurring issues and provide feedback to the development and IT teams for systemic improvements.
- Assist in training Tier 1 support staff on common issues and advanced troubleshooting techniques.
- Monitor system performance and identify potential issues before they impact customers.
- Ensure adherence to service level agreements (SLAs) and maintain high standards of customer service.
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. A minimum of 3 years of experience in technical support, helpdesk operations, or a similar role, with a proven ability to handle Tier 2 issues, is required. Strong knowledge of operating systems (Windows, macOS), common business software, networking concepts, and hardware troubleshooting is essential. Excellent problem-solving, analytical, and communication skills are paramount. The ability to remain calm and professional under pressure, coupled with strong customer service orientation, is crucial. This role is predominantly remote, requiring a reliable internet connection and a dedicated workspace, with occasional team meetings in our Saar office.
This is a challenging and rewarding role for an individual passionate about technology and customer support.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Service & Technical Support Specialist - Remote
20215 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Service & Technical Support Specialist to join their fully remote support team. This critical role ensures exceptional customer satisfaction by providing expert technical assistance and resolving customer issues efficiently and effectively. The ideal candidate will possess a strong understanding of our client's products/services, excellent problem-solving abilities, and outstanding communication skills. You will be responsible for managing inbound customer inquiries via phone, email, and chat, diagnosing and troubleshooting technical problems, escalating complex issues when necessary, and documenting all interactions. This position requires a patient, customer-focused individual who can thrive in a dynamic remote work environment and contribute to a positive support experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide comprehensive technical support and customer service to clients via multiple channels (phone, email, chat).
- Diagnose, troubleshoot, and resolve a wide range of customer issues related to our products/services.
- Guide customers through step-by-step solutions and best practices.
- Escalate complex technical issues to senior support or engineering teams when appropriate.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Contribute to the development of knowledge base articles and support documentation.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure customer satisfaction by delivering timely, accurate, and professional support.
- Adhere to service level agreements (SLAs) and quality standards.
- Participate in ongoing training to stay updated on product knowledge and support procedures.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 4 years of experience in customer service and technical support roles.
- Strong technical aptitude and ability to quickly learn new software/products.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and helpdesk ticketing systems.
- Patience, empathy, and a customer-centric mindset.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced remote environment.
- Previous experience in a remote support role is a significant advantage.
- Familiarity with common operating systems and software applications.
This advertiser has chosen not to accept applicants from your region.
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