1321 Customer Service jobs in Al Muharraq
Customer Service Representative
785 Al Muharraq
BHD40000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives in Sitra, Capital, BH . This role is essential in providing outstanding support and building strong relationships with our valued customers. As a Customer Service Representative, you will be the primary point of contact for customer inquiries, issues, and feedback. Your responsibilities will include answering phone calls, responding to emails, and assisting customers via live chat, ensuring timely and accurate resolutions. You will actively listen to customer needs, provide product information, troubleshoot problems, and guide customers through various processes. A key aspect of this role is maintaining a high level of professionalism and empathy in every interaction. You will be expected to de-escalate challenging situations, resolve complaints effectively, and strive to exceed customer expectations. Accurate record-keeping is vital, and you will meticulously document customer interactions and resolutions in our CRM system. You will also play a role in identifying trends in customer feedback, reporting recurring issues to relevant departments to drive service improvements. The ability to work independently while also being a strong team player is important. This position offers a hybrid work model, combining on-site work for essential team collaboration and training with the flexibility of remote work. Comprehensive training will be provided to ensure you have the knowledge and skills necessary to succeed. If you are passionate about helping people, possess excellent communication skills, and thrive in a supportive environment, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Troubleshoot customer issues and resolve problems efficiently.
- Maintain a high level of customer satisfaction.
- Document all customer interactions in the CRM system.
- De-escalate customer complaints and find effective solutions.
- Follow communication procedures, guidelines, and policies.
- Collaborate with team members and other departments to resolve issues.
- Identify and report trends in customer feedback.
- Contribute to a positive and supportive team environment.
- High school diploma or equivalent; Associate's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong phone and verbal communication abilities.
- Proficiency in typing and basic computer skills.
- Familiarity with CRM systems and practices is a plus.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy in handling customer concerns.
- Ability to work both independently and as part of a team.
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0
Senior Customer Service Representative
67890 Al Muharraq
BHD40000 Annually
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Posted 5 days ago
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A rapidly growing technology company is looking for a dedicated and experienced Senior Customer Service Representative to join their support team. This role is instrumental in providing exceptional technical assistance and ensuring high levels of customer satisfaction. The ideal candidate will have a deep understanding of customer support best practices, strong problem-solving skills, and the ability to handle complex customer inquiries. This position offers a hybrid work model, combining remote work with periodic in-office collaboration at our Sitra, Capital, BH location. Responsibilities include handling inbound customer calls, emails, and chat inquiries; troubleshooting technical issues and providing effective solutions; guiding customers through product features and functionalities; escalating complex issues to appropriate departments; documenting customer interactions and resolutions in the CRM system; training and mentoring junior customer service representatives; identifying trends in customer issues and providing feedback for product improvement; maintaining a high level of product knowledge; and contributing to the development of customer support resources. A High School Diploma or equivalent is required; an Associate's or Bachelor's degree is a plus. A minimum of 3 years of experience in customer service, preferably in a technical support or helpdesk role, is essential. Excellent communication skills, both verbal and written, are mandatory. Strong interpersonal skills and the ability to empathize with customers are crucial. Proficiency with CRM software and helpdesk ticketing systems is required. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment is necessary. Problem-solving aptitude and a proactive approach to finding solutions are highly valued. Experience in the technology sector is a significant advantage. A patient, customer-centric attitude is paramount. This role offers an excellent opportunity to grow within a supportive and innovative team.
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1
Customer Service Representative - Technical Support
1006 Al Muharraq
BHD40000 Annually
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Posted 5 days ago
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Job Description
Our client is looking for an empathetic and technically adept Customer Service Representative to join their support team. This role offers a hybrid work arrangement, requiring you to be present in our client's office located in Sitra, Capital, BH for a portion of your work week, with remote flexibility. You will be the primary point of contact for customers seeking assistance with our client's products and services, providing timely and effective technical support. The ideal candidate is a patient listener, an excellent problem-solver, and possesses strong communication skills to guide users through troubleshooting steps and resolve their issues efficiently.
Responsibilities:
Qualifications:
This role is perfect for individuals who enjoy helping others, possess a technical aptitude, and thrive in a collaborative yet flexible work setting.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide technical assistance and troubleshoot issues related to software, hardware, or services.
- Guide customers through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on product features, functionality, and best practices.
- Contribute to the knowledge base by creating and updating help articles and FAQs.
- Gather customer feedback and report recurring issues to product development teams.
- Maintain a high level of customer satisfaction through exceptional service delivery.
- Adhere to company policies and procedures for customer support.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Strong understanding of common computer hardware and software issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Patient and empathetic approach to customer interactions.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Adept at learning new technologies and product information quickly.
- Ability to work effectively both independently and as part of a hybrid team.
This role is perfect for individuals who enjoy helping others, possess a technical aptitude, and thrive in a collaborative yet flexible work setting.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Technical Support
BH11 Galali
BHD18 Hourly
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Posted 5 days ago
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Job Description
Our client is seeking a diligent and customer-focused Customer Service Representative with a strong aptitude for Technical Support to join their growing team. This role is based in **Sanad, Capital, BH**, but offers a flexible working arrangement with the potential for remote work. You will be the primary point of contact for customers, providing high-quality support for our client's products and services. The ideal candidate will possess excellent communication skills, a patient demeanor, and the ability to troubleshoot and resolve technical issues effectively.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide first-level technical support for software applications and hardware issues.
- Troubleshoot and diagnose customer problems, guiding them through step-by-step solutions.
- Escalate complex issues to higher-tier support teams when necessary, ensuring clear documentation.
- Educate customers on product features, functionalities, and best practices.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.
- Assist with customer onboarding and setup processes.
- Adhere to company policies, procedures, and service level agreements.
- Contribute to a positive and collaborative team environment.
- Strive to achieve high levels of customer satisfaction in every interaction.
- Gather customer feedback and insights to help improve products and services.
- Participate in ongoing training to stay updated on product knowledge and support procedures.
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Minimum of 2 years of experience in customer service, with at least 1 year in a technical support role.
- Proficiency in troubleshooting common software and hardware problems.
- Familiarity with CRM systems and helpdesk software.
- Excellent active listening, verbal, and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience and empathy when dealing with customers experiencing technical difficulties.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A keen interest in technology and a willingness to learn new products and systems.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and customer needs.
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3
Senior Customer Service Representative - Technical Support
602 Al Seef
BHD22 Hourly
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking an experienced and empathetic Senior Customer Service Representative to join their fully remote technical support team. This role is pivotal in providing exceptional assistance to customers navigating technical challenges with our innovative products and services. You will be the first point of contact for complex inquiries, troubleshooting issues, and ensuring customer satisfaction through clear communication and effective problem-solving. The ideal candidate possesses a strong technical aptitude, outstanding interpersonal skills, and a passion for helping others.
Responsibilities:
Qualifications:
This fully remote position offers a fantastic opportunity to leverage your technical expertise and customer service skills to make a significant impact on customer satisfaction.
Responsibilities:
- Provide comprehensive technical support and customer service to users via phone, email, and chat.
- Troubleshoot and resolve complex technical issues related to software, hardware, and network connectivity.
- Guide customers through product features, setup processes, and usage best practices.
- Effectively document customer interactions, issues, and resolutions in the CRM system.
- Identify trends in customer issues and escalate recurring problems or bugs to the appropriate development and product teams.
- Develop and maintain a deep understanding of the company's products and services.
- Create and update knowledge base articles and customer-facing documentation.
- Train and mentor junior customer service representatives, sharing best practices and product knowledge.
- Manage customer escalations, ensuring timely and satisfactory resolution.
- Contribute to the continuous improvement of customer support processes and tools.
- Proactively identify opportunities to enhance the customer experience.
- Follow established support procedures and quality assurance guidelines.
- Maintain a high level of professionalism and customer empathy in all interactions.
- Provide feedback to product and engineering teams on customer needs and pain points.
- Achieve and exceed key performance indicators, including customer satisfaction, resolution time, and first-contact resolution rates.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 3 years of experience in customer service, with at least 2 years in a technical support role.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong interpersonal skills and a customer-centric approach.
- Proficiency with CRM software and helpdesk ticketing systems.
- Familiarity with various operating systems (Windows, macOS, Linux) and common software applications.
- Ability to work independently and manage time effectively in a remote environment.
- Strong problem-solving and analytical skills.
- Patience, empathy, and a positive attitude when interacting with customers.
- Experience in a remote support role is highly desirable.
- Ability to adapt quickly to new technologies and product updates.
- Demonstrated ability to de-escalate customer concerns.
- A keen eye for detail in documenting issues and solutions.
This fully remote position offers a fantastic opportunity to leverage your technical expertise and customer service skills to make a significant impact on customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative - Bilingual (Arabic/English)
201 Al Seef
BHD35000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join their team in Salmabad, Northern, BH . This hybrid role offers a balanced approach, allowing for both in-office collaboration and remote flexibility. You will be the primary point of contact for customers, providing exceptional service and support in both Arabic and English. Your responsibilities will include answering customer inquiries, resolving issues efficiently, processing orders, providing product information, and maintaining accurate customer records. The ideal candidate will possess excellent communication skills in both languages, a patient and empathetic demeanor, and a strong ability to problem-solve. You should be adept at using customer service software and possess a keen attention to detail. This position is crucial for maintaining customer satisfaction and loyalty, and it offers a fantastic opportunity to develop your career in a supportive and dynamic environment.
Key Responsibilities:
Key Responsibilities:
- Handle customer inquiries and requests via phone, email, and chat in Arabic and English.
- Provide information about products, services, and company policies.
- Resolve customer issues and complaints promptly and professionally.
- Process orders, forms, applications, and requests.
- Maintain accurate and detailed customer records in the CRM system.
- Escalate complex issues to the appropriate departments.
- Ensure a high level of customer satisfaction and retention.
- Adhere to company service standards and procedures.
- High school diploma or equivalent; Associate's degree is a plus.
- Proven experience in a customer service role.
- Fluency in both Arabic and English (written and spoken) is essential.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to work effectively in a hybrid environment.
- Customer-centric attitude and dedication to providing excellent service.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Manager
23238 Galali
BHD55000 Annually
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Posted 2 days ago
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Job Description
Our client, a reputable retail organization, is seeking an experienced and dynamic Customer Service Manager to oversee their operations in Sanad, Capital, BH . This role is crucial for ensuring exceptional customer satisfaction and building long-term client relationships. As the Customer Service Manager, you will lead a team of customer service representatives, setting performance standards, providing training, and fostering a culture of excellence. Your primary responsibilities will include managing daily customer service operations, handling escalated customer issues with professionalism and efficiency, and implementing strategies to improve customer retention and loyalty. You will analyze customer feedback and service data to identify trends and areas for improvement, developing and implementing new service policies and procedures. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a passion for delivering outstanding customer experiences. You will be responsible for performance management of the team, including setting KPIs, conducting performance reviews, and motivating staff. Experience in CRM software and customer service management tools is essential. Collaboration with other departments, such as sales and marketing, is key to ensuring a cohesive customer journey. We require a Bachelor's degree in Business Administration, Marketing, or a related field, with a minimum of 5 years of experience in customer service management. Exceptional interpersonal, communication, and conflict-resolution skills are paramount. The ability to train, mentor, and inspire a team is critical. This is an excellent opportunity for a motivated leader to drive customer satisfaction and contribute significantly to the company's success in the Sanad, Capital, BH area.
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6
Customer Service Specialist
110 Al Seef
BHD25000 Annually
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Posted 5 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Service Specialist to manage client interactions and provide exceptional support from their office in Salmabad, Northern, BH . This role is crucial in ensuring customer satisfaction and building strong client relationships. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. Responsibilities include responding to customer emails, phone calls, and chat messages promptly and professionally. You will also be tasked with managing customer accounts, processing orders or returns, and escalating complex issues to the appropriate departments.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
Qualifications:
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
- Address customer inquiries and concerns via phone, email, and chat.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintain customer records by updating account information.
- Process orders, forms, applications, and requests.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide customers with product and service information and details.
- Gather customer feedback and share insights with the team for service improvement.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- High school diploma or equivalent; higher education or relevant certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Proficiency in Microsoft Office Suite.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A customer-oriented and patient demeanor.
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
3001 Al Muharraq
BHD45000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team. This role offers a flexible hybrid work arrangement, combining remote workdays with essential on-site collaboration. The supervisor will be responsible for managing daily customer service operations, ensuring exceptional customer satisfaction, and providing guidance and support to the customer service representatives. This position requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You will play a key role in training new hires, monitoring performance, resolving escalated customer issues, and contributing to the continuous improvement of customer service processes.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage the day-to-day operations of the customer service team.
- Provide training, coaching, and performance feedback to customer service representatives.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Monitor customer service metrics and KPIs, identifying areas for improvement.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Ensure adherence to company policies and procedures in customer interactions.
- Assist in the recruitment and onboarding of new customer service staff.
- Maintain up-to-date knowledge of products, services, and company policies.
- Collaborate with other departments to resolve cross-functional customer issues.
- Contribute to the development and refinement of customer service scripts and knowledge bases.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business or a related field preferred.
- Minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or team lead role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and techniques.
- Experience with customer relationship management (CRM) software.
- Ability to handle stressful situations and de-escalate customer conflicts.
- Proficiency in Microsoft Office Suite.
- Flexible to work in a hybrid model.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Lead
66778 Al Seef
BHD60000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a dedicated and experienced Customer Service Lead to manage and motivate their customer support team. This role is critical in ensuring exceptional customer experiences and driving service excellence. You will be responsible for overseeing daily operations, handling escalated customer issues, training and coaching team members, and implementing strategies to improve customer satisfaction and retention. The ideal candidate will have a proven track record in customer service management and a passion for building strong customer relationships.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, train, and mentor a team of customer service representatives.
- Monitor team performance and provide regular feedback and coaching.
- Handle complex customer inquiries and escalated issues with professionalism and efficiency.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate resolution of customer complaints.
- Collaborate with other departments to address customer needs and improve overall service delivery.
- Manage scheduling and workload distribution for the customer service team.
- Maintain a high level of product knowledge to effectively assist customers.
- Contribute to the development of customer service training materials.
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or leadership role.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proven ability to lead and motivate a team.
- Strong problem-solving abilities and decision-making skills.
- Proficiency in CRM software and customer service tools.
- Ability to manage multiple priorities in a fast-paced environment.
- A customer-centric approach with a commitment to delivering outstanding service.
- Experience in developing and delivering training programs is a plus.
This advertiser has chosen not to accept applicants from your region.
9