1387 Customer Service jobs in Amwaj Islands
Remote Customer Service Representative
205 BH Galali
BHD30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Service Representative to join their growing, fully remote team. This position is a remote-first role, allowing you to work from anywhere within a compatible time zone. You will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your responsibilities will include accurately documenting customer interactions, troubleshooting issues, processing orders and returns, and escalating complex problems to the appropriate departments.
Key Responsibilities:
Qualifications:
This fully remote position offers the convenience of working from home while contributing to a vital function within our organization. We provide comprehensive training and support to ensure your success. If you are passionate about helping others and thrive in an independent work environment, we encourage you to apply.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
- Provide product and service information, guiding customers through solutions.
- Maintain accurate customer records and update information in the CRM system.
- Process customer orders, returns, and exchanges according to company policies.
- Identify and escalate priority issues to the relevant teams for swift resolution.
- Gather customer feedback and share insights with the team to improve service quality.
- Adhere to company service standards and contribute to a positive customer experience.
- Participate in ongoing training to stay updated on product knowledge and service procedures.
Qualifications:
- High school diploma or equivalent; associate's degree preferred.
- Proven experience in a customer service or client-facing role.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency with computers and common software applications.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a dedicated quiet workspace.
- A positive and resilient demeanor, capable of handling challenging situations.
This fully remote position offers the convenience of working from home while contributing to a vital function within our organization. We provide comprehensive training and support to ensure your success. If you are passionate about helping others and thrive in an independent work environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Manager
MH1 Busaiteen, Muharraq
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Manager to lead their support team. This role is based at our office in Busaiteen, Muharraq, BH and requires on-site presence to effectively manage and mentor the team. You will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
Key Responsibilities:
- Manage and lead the day-to-day operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Train and coach customer service representatives to ensure high performance and professional development.
- Monitor customer interactions and provide feedback to improve service quality.
- Handle escalated customer complaints and resolve them efficiently and effectively.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Develop and manage departmental budgets.
- Ensure compliance with company standards and service level agreements.
- Stay up-to-date with industry best practices in customer service management.
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Manager
23238 Galali
BHD55000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a reputable retail organization, is seeking an experienced and dynamic Customer Service Manager to oversee their operations in Sanad, Capital, BH . This role is crucial for ensuring exceptional customer satisfaction and building long-term client relationships. As the Customer Service Manager, you will lead a team of customer service representatives, setting performance standards, providing training, and fostering a culture of excellence. Your primary responsibilities will include managing daily customer service operations, handling escalated customer issues with professionalism and efficiency, and implementing strategies to improve customer retention and loyalty. You will analyze customer feedback and service data to identify trends and areas for improvement, developing and implementing new service policies and procedures. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a passion for delivering outstanding customer experiences. You will be responsible for performance management of the team, including setting KPIs, conducting performance reviews, and motivating staff. Experience in CRM software and customer service management tools is essential. Collaboration with other departments, such as sales and marketing, is key to ensuring a cohesive customer journey. We require a Bachelor's degree in Business Administration, Marketing, or a related field, with a minimum of 5 years of experience in customer service management. Exceptional interpersonal, communication, and conflict-resolution skills are paramount. The ability to train, mentor, and inspire a team is critical. This is an excellent opportunity for a motivated leader to drive customer satisfaction and contribute significantly to the company's success in the Sanad, Capital, BH area.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Team Lead
233 Amwaj Islands
BHD55000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Service Team Lead to manage their fully remote customer support operations. This role is instrumental in ensuring exceptional customer experiences by leading, training, and motivating a team of customer service representatives. You will be responsible for monitoring team performance, resolving escalated customer issues, implementing service improvements, and maintaining high standards of customer satisfaction. The ideal candidate will have a proven background in customer service management, strong leadership qualities, and excellent communication and problem-solving skills, with the ability to thrive in a remote work environment.
Key Responsibilities:
Qualifications:
Our client offers a competitive salary, benefits package, and the opportunity to lead a dedicated remote team, contributing significantly to customer loyalty and success.
Key Responsibilities:
- Lead, coach, and develop a team of remote customer service representatives.
- Monitor team performance metrics and provide regular feedback and coaching.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Train new team members on product knowledge, service standards, and company procedures.
- Analyze customer feedback and service data to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Foster a positive and collaborative team environment.
- Manage scheduling and workload distribution for the remote team.
- Collaborate with other departments to address customer needs and improve overall service delivery.
- Stay informed about company products, services, and policies to provide accurate information.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory or team lead role.
- Demonstrated ability to lead and motivate a team.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in customer service software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- Experience in a remote work environment is highly preferred.
- Familiarity with operations or market nuances near Jidhafs, Capital, BH can be beneficial but not required for this remote role.
Our client offers a competitive salary, benefits package, and the opportunity to lead a dedicated remote team, contributing significantly to customer loyalty and success.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Team Lead
102 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a proactive and empathetic Customer Service Team Lead to guide their customer support operations. This hybrid role requires a blend of on-site presence at our Busaiteen, Muharraq, BH office and remote work flexibility. You will be responsible for leading, training, and motivating a team of customer service representatives to deliver exceptional support to our clients. Key duties include overseeing daily operations, managing agent schedules, and ensuring adherence to service level agreements (SLAs). You will handle escalated customer inquiries, resolve complex issues, and identify opportunities for service improvement. This role involves coaching team members on product knowledge, communication skills, and effective problem-solving techniques. You will monitor key performance indicators (KPIs) such as customer satisfaction, response times, and resolution rates, providing regular feedback and performance evaluations. Collaboration with other departments, including sales and technical support, will be essential to ensure a seamless customer experience. You will also contribute to developing and updating customer service policies and procedures, and training materials. The ideal candidate possesses a Bachelor's degree or equivalent experience, with at least 3 years of experience in customer service, including experience in a supervisory or lead role. Excellent interpersonal, communication, and leadership skills are paramount. A strong understanding of customer service best practices, CRM software, and ticketing systems is required. You should be adept at conflict resolution and possess a patient, customer-centric approach. The ability to work effectively in both a team environment and independently, adapting to changing priorities, is crucial. We are looking for an individual who is passionate about customer satisfaction and committed to fostering a positive and productive team dynamic.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Specialist (Bilingual)
201 Busaiteen, Muharraq
BHD1800 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Specialist to join their vibrant team in Busaiteen, Muharraq, BH . This role is integral to ensuring exceptional customer satisfaction by providing prompt, accurate, and friendly support. The ideal candidate will be a strong communicator, proficient in both English and Arabic, with a passion for helping others. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services via phone, email, and chat. Responsibilities include managing customer accounts, processing orders, troubleshooting technical problems, and escalating complex cases to appropriate departments. The ability to maintain a positive attitude, even in challenging situations, is crucial. This hybrid role offers the flexibility of working some days remotely and some days in our Busaiteen, Muharraq, BH office, allowing for a great work-life balance. You will be responsible for documenting customer interactions accurately in our CRM system and contributing to the continuous improvement of customer service processes. Strong problem-solving skills and the capacity to quickly learn and retain product knowledge are essential. We are looking for individuals who are reliable, detail-oriented, and committed to delivering outstanding service. This is an excellent opportunity to join a growing company and develop your career in customer service. You will be part of a supportive team environment where your contributions are valued. The role requires excellent active listening skills to fully understand customer needs and concerns. You must be able to communicate solutions clearly and effectively, ensuring customer understanding and satisfaction. Proactive engagement and follow-up are key aspects of this position to ensure all customer issues are fully resolved.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide solutions via phone, email, and chat in a timely manner.
- Resolve customer complaints and issues with empathy and professionalism.
- Provide accurate information about products, services, and policies.
- Process customer orders, forms, applications, and requests.
- Troubleshoot and resolve technical issues for customers.
- Escalate complex issues to senior staff or other departments when necessary.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer service processes and customer experience.
- Contribute to team goals and uphold company service standards.
- Build and maintain strong relationships with customers.
- Fluency in both English and Arabic (written and spoken).
- Previous experience in a customer service role is preferred.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- A patient, empathetic, and professional demeanor.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; Associate's degree is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Specialist
550 Busaiteen, Muharraq
BHD28000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Service Specialist to join their fully remote support team. In this vital role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries with professionalism and efficiency. You will handle a range of customer interactions, including phone, email, and chat, addressing concerns, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate has a proven track record in customer support, excellent communication skills, and the ability to thrive in a self-paced, remote work environment.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries across multiple channels.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues and complaints effectively.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify customer needs and suggest appropriate solutions or product offerings.
- Contribute to customer service training materials and knowledge base articles.
- Gather customer feedback and report trends to management.
- Go the extra mile to ensure a positive customer experience.
- Meet and exceed individual and team performance goals.
- Previous experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customer concerns.
- Proficiency with customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- Strong attention to detail.
- Ability to work independently and collaboratively in a remote team environment.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- A positive attitude and a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Team Lead
BH11105 Busaiteen, Muharraq
BHD65000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for an experienced and motivating Customer Service Team Lead to enhance their support operations. This role offers a hybrid work model, blending remote flexibility with essential in-office collaboration. You will lead a team of customer service representatives, ensuring the delivery of exceptional support, resolving complex customer issues, and driving continuous improvement in service quality and efficiency. Your leadership will be key to maintaining high customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise, train, and mentor a team of customer service representatives, fostering a positive and productive work environment.
- Set performance goals and conduct regular performance reviews for team members.
- Monitor customer interactions across various channels (phone, email, chat) to ensure quality standards are met.
- Handle escalated customer issues and provide timely and effective resolutions.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Collaborate with other departments to resolve product issues and improve customer experience.
- Prepare regular reports on team performance, key performance indicators (KPIs), and customer satisfaction trends.
- Stay updated on product knowledge and customer service best practices.
- Contribute to the development and execution of training programs for the customer service team.
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- 3+ years of experience in customer service, with at least 1 year in a supervisory or leadership role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and techniques.
- Experience with customer relationship management (CRM) software.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in using various communication tools and platforms.
- Adaptability to work in a hybrid environment.
- A passion for delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Team Lead
201 Galali
BHD50000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is searching for a dynamic and experienced Customer Service Team Lead to guide and motivate their support team. In this role, you will be responsible for overseeing daily customer service operations, ensuring high levels of customer satisfaction, and achieving team performance targets. You will coach and mentor customer service representatives, handle escalated customer inquiries, and implement strategies to improve service quality and efficiency. The ideal candidate possesses exceptional leadership abilities, strong communication and interpersonal skills, and a deep understanding of customer service best practices. You should be proficient in using CRM software and other customer support tools. Key responsibilities include performance management, training development, quality assurance, and contributing to the continuous improvement of customer service processes. We are looking for a problem-solver who can effectively resolve complex issues, foster a positive team environment, and advocate for the customer. This is a critical role in ensuring our client provides outstanding support to its customer base, requiring a dedicated and results-oriented individual.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Team Lead
112 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a growing e-commerce platform, is seeking a dynamic and empathetic Customer Service Team Lead to manage their remote support team. This role is ideal for a leader passionate about customer satisfaction and skilled in motivating and guiding a dispersed team. The Customer Service Team Lead will be responsible for overseeing daily customer service operations, ensuring high-quality support across all channels (phone, email, chat). You will train, coach, and mentor customer service representatives, monitor performance metrics, and implement strategies to enhance customer satisfaction and loyalty. The successful candidate will possess excellent communication skills, strong problem-solving abilities, and a thorough understanding of customer service best practices. This position requires a proactive approach to identifying and resolving customer issues, as well as the ability to analyze customer feedback to drive service improvements. Experience with customer service software and a commitment to fostering a positive team culture are essential.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a remote team of customer service representatives.
- Oversee daily customer service operations, ensuring prompt and efficient resolution of inquiries.
- Train, coach, and mentor team members to enhance their performance and skills.
- Monitor customer service KPIs (e.g., response time, resolution rate, customer satisfaction scores).
- Implement and refine customer service processes and procedures.
- Handle escalated customer complaints and complex issues.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Ensure adherence to quality standards and company policies.
- Develop and maintain up-to-date product knowledge to assist the team.
- Collaborate with other departments to address customer concerns and enhance the overall customer experience.
- Foster a positive and supportive team environment.
- Manage schedules and ensure adequate coverage for all support channels.
- High school diploma or equivalent required; Bachelor's degree in a related field is a plus.
- Minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or leadership role.
- Proven experience managing remote teams is highly desirable.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software and other customer service tools.
- Ability to motivate and guide a team effectively.
- Understanding of customer service best practices and metrics.
- Patient, empathetic, and customer-focused.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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