864 Customer Service jobs in Diyar Al Muharraq

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information about products and services.
• Troubleshoot customer issues and offer effective solutions.
• Process orders, returns, and exchanges efficiently.
• Maintain customer account information and update databases.
• Escalate unresolved issues to senior staff or relevant departments.
• Gather customer feedback and report insights to management.
• Adhere to company policies and customer service standards.

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and a positive, customer-centric attitude.
• Basic computer proficiency and familiarity with CRM systems.
• Ability to work effectively in a team environment.

• Handle customer inquiries via phone, email, and chat.
• Provide accurate product and service information.
• Troubleshoot customer issues and resolve problems efficiently.
• Maintain a high level of customer satisfaction.
• Document all customer interactions in the CRM system.
• De-escalate customer complaints and find effective solutions.
• Follow communication procedures, guidelines, and policies.
• Collaborate with team members and other departments to resolve issues.
• Identify and report trends in customer feedback.
• Contribute to a positive and supportive team environment.

• High school diploma or equivalent; Associate's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong phone and verbal communication abilities.
• Proficiency in typing and basic computer skills.
• Familiarity with CRM systems and practices is a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy in handling customer concerns.
• Ability to work both independently and as part of a team.

• Answer customer questions regarding products, services, and policies in a timely and accurate manner.
• Process orders, forms, requests, and applications as needed.
• Address and resolve customer complaints, escalating to supervisors when necessary.
• Provide accurate information about the company and its offerings.
• Maintain customer records by updating account information.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Go the extra mile to engage customers.
• Assist in training new team members on customer service protocols.
• Collaborate with team members to improve customer service standards.

• High school diploma or equivalent; college degree preferred.
• Previous experience in a customer service role is a strong asset.
• Proficiency in Microsoft Office applications and basic computer skills.
• Excellent active listening, verbal, and written communication skills.
• Ability to stay calm and polite under pressure.
• Commitment to excellent customer service.
• Ability to multitask, prioritize, and manage time effectively.
• Experience with customer relationship management (CRM) software is a plus.
• Team player mentality.