1411 Customer Service jobs in Diyar Al Muharraq
Customer Service Representative
3045 Halat Seltah, Muharraq
BHD25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their expanding team. This role can be performed remotely, offering flexibility and convenience. The primary responsibility is to provide exceptional support to customers, address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate is an excellent communicator, patient, empathetic, and possesses strong problem-solving skills. This is an excellent opportunity for individuals passionate about helping others and contributing to customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer issues to management to help improve services.
- Build and maintain strong customer relationships by providing consistent, high-quality service.
- Follow communication scripts when handling specific topics and adapt as needed.
- Contribute to team efforts by accomplishing related results as needed.
- Proactively seek solutions to customer needs and offer appropriate recommendations.
Qualifications:
- High school diploma or equivalent; associate's degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency with CRM systems and helpdesk software.
- Excellent time management and organizational skills.
- Ability to work independently and manage workload effectively in a remote setting.
- Adaptability and willingness to learn new products and services.
- A positive attitude and a genuine desire to help customers.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
785 Al Muharraq
BHD40000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives in Sitra, Capital, BH . This role is essential in providing outstanding support and building strong relationships with our valued customers. As a Customer Service Representative, you will be the primary point of contact for customer inquiries, issues, and feedback. Your responsibilities will include answering phone calls, responding to emails, and assisting customers via live chat, ensuring timely and accurate resolutions. You will actively listen to customer needs, provide product information, troubleshoot problems, and guide customers through various processes. A key aspect of this role is maintaining a high level of professionalism and empathy in every interaction. You will be expected to de-escalate challenging situations, resolve complaints effectively, and strive to exceed customer expectations. Accurate record-keeping is vital, and you will meticulously document customer interactions and resolutions in our CRM system. You will also play a role in identifying trends in customer feedback, reporting recurring issues to relevant departments to drive service improvements. The ability to work independently while also being a strong team player is important. This position offers a hybrid work model, combining on-site work for essential team collaboration and training with the flexibility of remote work. Comprehensive training will be provided to ensure you have the knowledge and skills necessary to succeed. If you are passionate about helping people, possess excellent communication skills, and thrive in a supportive environment, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Troubleshoot customer issues and resolve problems efficiently.
- Maintain a high level of customer satisfaction.
- Document all customer interactions in the CRM system.
- De-escalate customer complaints and find effective solutions.
- Follow communication procedures, guidelines, and policies.
- Collaborate with team members and other departments to resolve issues.
- Identify and report trends in customer feedback.
- Contribute to a positive and supportive team environment.
- High school diploma or equivalent; Associate's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong phone and verbal communication abilities.
- Proficiency in typing and basic computer skills.
- Familiarity with CRM systems and practices is a plus.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy in handling customer concerns.
- Ability to work both independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
1
Remote Customer Service Representative
205 BH Galali
BHD30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Service Representative to join their growing, fully remote team. This position is a remote-first role, allowing you to work from anywhere within a compatible time zone. You will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your responsibilities will include accurately documenting customer interactions, troubleshooting issues, processing orders and returns, and escalating complex problems to the appropriate departments.
Key Responsibilities:
Qualifications:
This fully remote position offers the convenience of working from home while contributing to a vital function within our organization. We provide comprehensive training and support to ensure your success. If you are passionate about helping others and thrive in an independent work environment, we encourage you to apply.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
- Provide product and service information, guiding customers through solutions.
- Maintain accurate customer records and update information in the CRM system.
- Process customer orders, returns, and exchanges according to company policies.
- Identify and escalate priority issues to the relevant teams for swift resolution.
- Gather customer feedback and share insights with the team to improve service quality.
- Adhere to company service standards and contribute to a positive customer experience.
- Participate in ongoing training to stay updated on product knowledge and service procedures.
Qualifications:
- High school diploma or equivalent; associate's degree preferred.
- Proven experience in a customer service or client-facing role.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency with computers and common software applications.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a dedicated quiet workspace.
- A positive and resilient demeanor, capable of handling challenging situations.
This fully remote position offers the convenience of working from home while contributing to a vital function within our organization. We provide comprehensive training and support to ensure your success. If you are passionate about helping others and thrive in an independent work environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Remote Customer Service Representative
601 Arad
BHD15 Hourly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Remote Customer Service Representative to join their dynamic team. This is a fully remote, first-class opportunity for individuals who thrive in a virtual environment and are passionate about delivering exceptional customer support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Your role will involve active listening, effective problem-solving, and maintaining a positive and professional demeanor at all times. The ideal candidate possesses excellent communication skills, both written and verbal, and has a proven track record in customer-facing roles. You will utilize various communication channels, including phone, email, and live chat, to assist customers. This position requires a dedicated home office setup with reliable high-speed internet access. You will be expected to manage your time effectively, adhere to schedules, and meet performance metrics related to customer satisfaction and issue resolution. Training and ongoing support will be provided to ensure your success. This role offers the flexibility of working from home while contributing to a vital team function. We are looking for individuals who are proactive, detail-oriented, and eager to learn and adapt to evolving customer needs. If you are a self-starter who enjoys interacting with people and contributing to a positive customer experience from the comfort of your own home, we encourage you to apply. This is a fantastic opportunity to build a career in customer service without the need for daily commutes. The work environment is collaborative, and you will be an integral part of a team dedicated to achieving collective goals. We value initiative and provide opportunities for professional development within the company. Join us and make a significant impact on customer loyalty and satisfaction.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative (Remote)
715 Arad
BHD28000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a friendly and professional Customer Service Representative to join their remote team. This role is ideal for individuals who are passionate about helping others and possess excellent communication skills. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. The successful candidate will be empathetic, patient, and skilled at de-escalating situations. This is a fully remote position, allowing you to work from home.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products, services, and company policies.
- Troubleshoot and resolve customer issues and complaints effectively.
- Process orders, returns, and exchanges as needed.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to appropriate departments or supervisors.
- Identify opportunities to improve customer satisfaction and loyalty.
- Adhere to company quality standards and performance metrics.
- Stay up-to-date with product knowledge and service updates.
- Contribute to team goals and support colleagues.
- Handle sensitive information with discretion and confidentiality.
- Proactively identify customer needs and offer solutions.
- High school diploma or equivalent required; some college coursework is a plus.
- Previous experience in customer service or a related role is highly desirable.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote environment.
- Proficiency with computer systems and CRM software.
- Reliable internet connection and a dedicated home office space.
- Ability to work independently and as part of a remote team.
- Positive attitude and a willingness to learn.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Service Representative
101 Al Muharraq
BHD2800 Monthly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing e-commerce company, is seeking a friendly and efficient Remote Customer Service Representative to join their dedicated support team. This is a fully remote position, allowing you to provide exceptional service from the comfort of your home. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our products and services. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others. Responsibilities include responding to customer inquiries via phone, email, and live chat; troubleshooting common problems; processing orders and returns; and escalating complex issues to the appropriate departments. You will be trained extensively on our product catalog and customer service protocols. Strong organizational skills and the ability to multitask are essential, as you will be managing multiple customer interactions simultaneously. Familiarity with CRM software and a high level of computer literacy are expected. This is an excellent opportunity for individuals seeking a customer-facing role with the flexibility of remote work, contributing to a positive customer experience and the success of a thriving online business.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, orders, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process customer orders, returns, and exchanges according to established procedures.
- Escalate complex customer issues to supervisors or specialized departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer inquiries and feedback to management.
- Contribute to team efforts by accomplishing related results as needed.
- Adhere to customer service standards and company policies.
- Continuously improve knowledge of products and services.
- Ensure customer satisfaction and build customer loyalty.
- High school diploma or equivalent; some college coursework or vocational training is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong listening and problem-solving abilities.
- Proficiency in computer systems, including CRM software and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Patient, empathetic, and professional demeanor.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a dedicated quiet workspace.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative - Technical Support
1006 Al Muharraq
BHD40000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for an empathetic and technically adept Customer Service Representative to join their support team. This role offers a hybrid work arrangement, requiring you to be present in our client's office located in Sitra, Capital, BH for a portion of your work week, with remote flexibility. You will be the primary point of contact for customers seeking assistance with our client's products and services, providing timely and effective technical support. The ideal candidate is a patient listener, an excellent problem-solver, and possesses strong communication skills to guide users through troubleshooting steps and resolve their issues efficiently.
Responsibilities:
Qualifications:
This role is perfect for individuals who enjoy helping others, possess a technical aptitude, and thrive in a collaborative yet flexible work setting.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide technical assistance and troubleshoot issues related to software, hardware, or services.
- Guide customers through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on product features, functionality, and best practices.
- Contribute to the knowledge base by creating and updating help articles and FAQs.
- Gather customer feedback and report recurring issues to product development teams.
- Maintain a high level of customer satisfaction through exceptional service delivery.
- Adhere to company policies and procedures for customer support.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Strong understanding of common computer hardware and software issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Patient and empathetic approach to customer interactions.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Adept at learning new technologies and product information quickly.
- Ability to work effectively both independently and as part of a hybrid team.
This role is perfect for individuals who enjoy helping others, possess a technical aptitude, and thrive in a collaborative yet flexible work setting.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer service Jobs in Diyar Al Muharraq !
6
Customer Service Representative - Tier 2 Support
20151 Al Hidd, Muharraq
BHD40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative to join their team as a Tier 2 Support specialist in Sanad, Capital, BH . In this crucial role, you will be the primary point of contact for customers experiencing complex issues that require advanced troubleshooting and problem-solving skills. You will handle escalated inquiries via phone, email, and chat, providing timely and effective solutions to ensure customer satisfaction. This position demands a deep understanding of our products and services, coupled with excellent communication and active listening abilities. You will be responsible for diagnosing technical problems, guiding customers through resolution steps, and escalating unresolved issues to appropriate internal departments. Maintaining accurate records of customer interactions and resolutions within our CRM system is essential. The ideal candidate will possess a patient demeanor, a strong commitment to customer advocacy, and the ability to remain calm and professional under pressure. You should be adept at translating technical jargon into understandable language for non-technical users. Continuous learning and staying updated on product updates and service changes will be vital for success. This role offers the opportunity to make a significant impact on customer loyalty and retention.Key Responsibilities:
- Respond to escalated customer inquiries and issues via phone, email, and chat channels.
- Diagnose and resolve complex technical and service-related problems.
- Provide clear, concise, and accurate information and solutions to customers.
- Guide customers through troubleshooting steps and product usage.
- Escalate unresolved issues to higher-level support or relevant departments with detailed notes.
- Maintain comprehensive and accurate records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to product development and support teams.
- Ensure customer satisfaction by delivering exceptional service and follow-up.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training to stay updated on product knowledge and support techniques.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service, with at least 1 year in a Tier 2 or technical support role.
- Proven ability to troubleshoot and resolve complex customer issues.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional in high-pressure situations.
- Strong organizational and time management skills.
- Adept at explaining technical concepts to non-technical users.
- Experience in (Specific Industry related to the fictional client) is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
2020 Al Ghurayfah
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and experienced Customer Service Supervisor to lead their customer support team in A'ali, Northern, BH . The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong leadership qualities, and have a proven track record in customer service management. This role involves overseeing daily operations, training and motivating a team of customer service representatives, and ensuring that all customer inquiries and issues are resolved efficiently and effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Manager
MH1 Busaiteen, Muharraq
BHD60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Manager to lead their support team. This role is based at our office in Busaiteen, Muharraq, BH and requires on-site presence to effectively manage and mentor the team. You will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
Key Responsibilities:
- Manage and lead the day-to-day operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Train and coach customer service representatives to ensure high performance and professional development.
- Monitor customer interactions and provide feedback to improve service quality.
- Handle escalated customer complaints and resolve them efficiently and effectively.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Develop and manage departmental budgets.
- Ensure compliance with company standards and service level agreements.
- Stay up-to-date with industry best practices in customer service management.
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
This advertiser has chosen not to accept applicants from your region.
9