1411 Customer Service jobs in Diyar Al Muharraq
Customer Service Representative
Posted 4 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer issues to management to help improve services.
- Build and maintain strong customer relationships by providing consistent, high-quality service.
- Follow communication scripts when handling specific topics and adapt as needed.
- Contribute to team efforts by accomplishing related results as needed.
- Proactively seek solutions to customer needs and offer appropriate recommendations.
Qualifications:
- High school diploma or equivalent; associate's degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency with CRM systems and helpdesk software.
- Excellent time management and organizational skills.
- Ability to work independently and manage workload effectively in a remote setting.
- Adaptability and willingness to learn new products and services.
- A positive attitude and a genuine desire to help customers.
Customer Service Representative
Posted 19 days ago
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Job Description
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Troubleshoot customer issues and resolve problems efficiently.
- Maintain a high level of customer satisfaction.
- Document all customer interactions in the CRM system.
- De-escalate customer complaints and find effective solutions.
- Follow communication procedures, guidelines, and policies.
- Collaborate with team members and other departments to resolve issues.
- Identify and report trends in customer feedback.
- Contribute to a positive and supportive team environment.
- High school diploma or equivalent; Associate's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong phone and verbal communication abilities.
- Proficiency in typing and basic computer skills.
- Familiarity with CRM systems and practices is a plus.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy in handling customer concerns.
- Ability to work both independently and as part of a team.
Remote Customer Service Representative
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
- Provide product and service information, guiding customers through solutions.
- Maintain accurate customer records and update information in the CRM system.
- Process customer orders, returns, and exchanges according to company policies.
- Identify and escalate priority issues to the relevant teams for swift resolution.
- Gather customer feedback and share insights with the team to improve service quality.
- Adhere to company service standards and contribute to a positive customer experience.
- Participate in ongoing training to stay updated on product knowledge and service procedures.
Qualifications:
- High school diploma or equivalent; associate's degree preferred.
- Proven experience in a customer service or client-facing role.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency with computers and common software applications.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a dedicated quiet workspace.
- A positive and resilient demeanor, capable of handling challenging situations.
This fully remote position offers the convenience of working from home while contributing to a vital function within our organization. We provide comprehensive training and support to ensure your success. If you are passionate about helping others and thrive in an independent work environment, we encourage you to apply.
Remote Customer Service Representative
Posted 6 days ago
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Job Description
Customer Service Representative (Remote)
Posted 8 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products, services, and company policies.
- Troubleshoot and resolve customer issues and complaints effectively.
- Process orders, returns, and exchanges as needed.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to appropriate departments or supervisors.
- Identify opportunities to improve customer satisfaction and loyalty.
- Adhere to company quality standards and performance metrics.
- Stay up-to-date with product knowledge and service updates.
- Contribute to team goals and support colleagues.
- Handle sensitive information with discretion and confidentiality.
- Proactively identify customer needs and offer solutions.
- High school diploma or equivalent required; some college coursework is a plus.
- Previous experience in customer service or a related role is highly desirable.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote environment.
- Proficiency with computer systems and CRM software.
- Reliable internet connection and a dedicated home office space.
- Ability to work independently and as part of a remote team.
- Positive attitude and a willingness to learn.
Remote Customer Service Representative
Posted 13 days ago
Job Viewed
Job Description
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, orders, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process customer orders, returns, and exchanges according to established procedures.
- Escalate complex customer issues to supervisors or specialized departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer inquiries and feedback to management.
- Contribute to team efforts by accomplishing related results as needed.
- Adhere to customer service standards and company policies.
- Continuously improve knowledge of products and services.
- Ensure customer satisfaction and build customer loyalty.
- High school diploma or equivalent; some college coursework or vocational training is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong listening and problem-solving abilities.
- Proficiency in computer systems, including CRM software and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Patient, empathetic, and professional demeanor.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a dedicated quiet workspace.
Customer Service Representative - Technical Support
Posted 19 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide technical assistance and troubleshoot issues related to software, hardware, or services.
- Guide customers through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on product features, functionality, and best practices.
- Contribute to the knowledge base by creating and updating help articles and FAQs.
- Gather customer feedback and report recurring issues to product development teams.
- Maintain a high level of customer satisfaction through exceptional service delivery.
- Adhere to company policies and procedures for customer support.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Strong understanding of common computer hardware and software issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Patient and empathetic approach to customer interactions.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Adept at learning new technologies and product information quickly.
- Ability to work effectively both independently and as part of a hybrid team.
This role is perfect for individuals who enjoy helping others, possess a technical aptitude, and thrive in a collaborative yet flexible work setting.
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Customer Service Representative - Tier 2 Support
Posted today
Job Viewed
Job Description
- Respond to escalated customer inquiries and issues via phone, email, and chat channels.
- Diagnose and resolve complex technical and service-related problems.
- Provide clear, concise, and accurate information and solutions to customers.
- Guide customers through troubleshooting steps and product usage.
- Escalate unresolved issues to higher-level support or relevant departments with detailed notes.
- Maintain comprehensive and accurate records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to product development and support teams.
- Ensure customer satisfaction by delivering exceptional service and follow-up.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training to stay updated on product knowledge and support techniques.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service, with at least 1 year in a Tier 2 or technical support role.
- Proven ability to troubleshoot and resolve complex customer issues.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional in high-pressure situations.
- Strong organizational and time management skills.
- Adept at explaining technical concepts to non-technical users.
- Experience in (Specific Industry related to the fictional client) is a plus.
Customer Service Supervisor
Posted 2 days ago
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Job Description
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.
Customer Service Manager
Posted 3 days ago
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Job Description
Key Responsibilities:
- Manage and lead the day-to-day operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Train and coach customer service representatives to ensure high performance and professional development.
- Monitor customer interactions and provide feedback to improve service quality.
- Handle escalated customer complaints and resolve them efficiently and effectively.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Develop and manage departmental budgets.
- Ensure compliance with company standards and service level agreements.
- Stay up-to-date with industry best practices in customer service management.
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.