1588 Customer Service jobs in Gudaibiya
Customer Service Representative
Posted today
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
Customer Service Representative
Posted 20 days ago
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Job Description
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Troubleshoot customer issues and resolve problems efficiently.
- Maintain a high level of customer satisfaction.
- Document all customer interactions in the CRM system.
- De-escalate customer complaints and find effective solutions.
- Follow communication procedures, guidelines, and policies.
- Collaborate with team members and other departments to resolve issues.
- Identify and report trends in customer feedback.
- Contribute to a positive and supportive team environment.
- High school diploma or equivalent; Associate's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong phone and verbal communication abilities.
- Proficiency in typing and basic computer skills.
- Familiarity with CRM systems and practices is a plus.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy in handling customer concerns.
- Ability to work both independently and as part of a team.
Lead Customer Service Representative
Posted 1 day ago
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Senior Customer Service Representative
Posted 7 days ago
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Job Description
Remote Customer Service Representative
Posted 8 days ago
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Job Description
Customer Service Representative (Remote)
Posted 10 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products, services, and company policies.
- Troubleshoot and resolve customer issues and complaints effectively.
- Process orders, returns, and exchanges as needed.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to appropriate departments or supervisors.
- Identify opportunities to improve customer satisfaction and loyalty.
- Adhere to company quality standards and performance metrics.
- Stay up-to-date with product knowledge and service updates.
- Contribute to team goals and support colleagues.
- Handle sensitive information with discretion and confidentiality.
- Proactively identify customer needs and offer solutions.
- High school diploma or equivalent required; some college coursework is a plus.
- Previous experience in customer service or a related role is highly desirable.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote environment.
- Proficiency with computer systems and CRM software.
- Reliable internet connection and a dedicated home office space.
- Ability to work independently and as part of a remote team.
- Positive attitude and a willingness to learn.
Senior Customer Service Representative
Posted 10 days ago
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Job Description
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat, providing accurate and timely information.
- Resolve customer issues and complaints effectively, escalating when necessary to ensure customer satisfaction.
- Provide technical support and guidance on products and services.
- Educate customers on available resources, policies, and procedures.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and workflows.
- Train and mentor new and junior customer service representatives, sharing best practices.
- Act as a point of escalation for complex customer issues, providing advanced support.
- Gather customer feedback and report on trends to management.
- Ensure adherence to company service standards and quality metrics.
- Assist with customer onboarding and follow-up processes.
- Collaborate with other departments to resolve customer-related issues.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 4 years of experience in a customer service or call center environment, with demonstrated experience in a senior or lead role.
- Proven ability to handle complex customer issues and de-escalate challenging situations.
- Excellent communication (verbal and written) and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric approach.
- Ability to work collaboratively within a team.
- Familiarity with the products/services of the company's industry is an advantage.
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Senior Customer Service Representative
Posted 14 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.
- Investigate and resolve complex customer issues, complaints, and escalations with a focus on first-contact resolution.
- Provide accurate information about products, services, policies, and procedures.
- Document all customer interactions, feedback, and resolutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to management for process improvements.
- Assist in training and mentoring new customer service representatives.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a high level of product knowledge and company updates.
- Contribute to team goals and objectives, striving for continuous improvement in service quality.
- Handle customer returns, exchanges, and warranty claims efficiently.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 3 years of experience in a customer service or support role, preferably in a remote environment.
- Proven experience in handling challenging customer situations and escalations.
- Excellent verbal and written communication skills.
- Strong problem-solving, active listening, and empathy skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- A reliable internet connection and a dedicated, quiet workspace are essential.
- Positive attitude and a strong commitment to customer satisfaction.
- Experience in e-commerce support is highly desirable.
Remote Customer Service Representative
Posted 15 days ago
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Job Description
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, orders, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process customer orders, returns, and exchanges according to established procedures.
- Escalate complex customer issues to supervisors or specialized departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer inquiries and feedback to management.
- Contribute to team efforts by accomplishing related results as needed.
- Adhere to customer service standards and company policies.
- Continuously improve knowledge of products and services.
- Ensure customer satisfaction and build customer loyalty.
- High school diploma or equivalent; some college coursework or vocational training is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong listening and problem-solving abilities.
- Proficiency in computer systems, including CRM software and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Patient, empathetic, and professional demeanor.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a dedicated quiet workspace.
Lead Customer Service Representative
Posted 15 days ago
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Job Description
Responsibilities:
- Lead, train, and motivate a team of customer service representatives to deliver outstanding support.
- Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and adherence to standards.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Create training materials and conduct ongoing training sessions for the customer service team.
- Collaborate with other departments to address customer concerns and improve product/service offerings.
- Manage team schedules, ensuring adequate coverage during operational hours.
- Champion a customer-centric culture within the organization.
- Contribute to the development and implementation of new customer support technologies and strategies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 5 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
- Proven experience in customer relationship management and issue resolution.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong leadership and team management abilities.
- Proficiency in customer service software and CRM systems.
- Ability to analyze data and generate reports on key performance indicators.
- Adept at handling challenging situations with patience and professionalism.
- Detail-oriented with strong organizational skills.
- Passion for providing exceptional customer experiences.