Customer Service Representative

Manama, Capital Tafaseel BPO

Posted 11 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Tafaseel Group Holding

Posted 15 days ago

Job Viewed

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Job Description

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.


Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must
  9. Bahraini nationals only
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Customer Service Representative

Manama, Capital Tafaseel Group

Posted 20 days ago

Job Viewed

Tap Again To Close

Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:
  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Manama, Capital Healthscope

Posted 27 days ago

Job Viewed

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Job Description

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about our products, services, and policies to assist customers with their needs.
  • Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
  • Process orders, returns, and exchanges accurately and in a timely manner.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Collaborate with other team members and departments to ensure a seamless customer experience.
  • Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Supportive and collaborative work environment with a focus on employee well-being.
  • Flexible scheduling options to accommodate work-life balance.
  • Employee discounts on company products or services.
  • Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

Job Specification
  • Ability to remain calm and composed under pressure while maintaining a positive attitude.
  • Proficiency in using computers and familiarity with CRM software.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
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Customer Service Representative

60010 Isa Town, Northern BHD25000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. This role is crucial in ensuring our customers receive exceptional support and have positive interactions with our brand. You will be the primary point of contact for customer inquiries, issues, and feedback, handling them efficiently and professionally. Key responsibilities include responding to customer queries via phone, email, and potentially in-person at our **Isa Town, Southern, BH** office; troubleshooting problems and providing effective solutions; processing orders, requests, and returns accurately; maintaining customer records and updating relevant databases; and escalating complex issues to the appropriate departments when necessary. The ideal candidate will possess excellent communication and interpersonal skills, with a genuine passion for helping people. Patience, empathy, and a positive attitude are essential qualities for this role. A strong ability to listen actively, understand customer needs, and resolve issues in a timely manner is paramount. Familiarity with customer service software and basic computer proficiency is required. Previous experience in a customer service role is highly desirable, but we are willing to train motivated individuals who demonstrate a strong aptitude for customer care. You should be able to work effectively as part of a team and adhere to company policies and procedures. If you are a motivated individual who thrives in a service-oriented environment and enjoys making a difference for customers, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Respond to customer inquiries via phone, email, and in person.
  • Provide accurate information about products and services.
  • Troubleshoot customer issues and offer effective solutions.
  • Process orders, returns, and exchanges efficiently.
  • Maintain customer account information and update databases.
  • Escalate unresolved issues to senior staff or relevant departments.
  • Gather customer feedback and report insights to management.
  • Adhere to company policies and customer service standards.
Qualifications:
  • High school diploma or equivalent.
  • Previous customer service experience preferred.
  • Excellent verbal and written communication skills.
  • Strong listening and problem-solving abilities.
  • Patience and a positive, customer-centric attitude.
  • Basic computer proficiency and familiarity with CRM systems.
  • Ability to work effectively in a team environment.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

785 Al Muharraq BHD40000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives in Sitra, Capital, BH . This role is essential in providing outstanding support and building strong relationships with our valued customers. As a Customer Service Representative, you will be the primary point of contact for customer inquiries, issues, and feedback. Your responsibilities will include answering phone calls, responding to emails, and assisting customers via live chat, ensuring timely and accurate resolutions. You will actively listen to customer needs, provide product information, troubleshoot problems, and guide customers through various processes. A key aspect of this role is maintaining a high level of professionalism and empathy in every interaction. You will be expected to de-escalate challenging situations, resolve complaints effectively, and strive to exceed customer expectations. Accurate record-keeping is vital, and you will meticulously document customer interactions and resolutions in our CRM system. You will also play a role in identifying trends in customer feedback, reporting recurring issues to relevant departments to drive service improvements. The ability to work independently while also being a strong team player is important. This position offers a hybrid work model, combining on-site work for essential team collaboration and training with the flexibility of remote work. Comprehensive training will be provided to ensure you have the knowledge and skills necessary to succeed. If you are passionate about helping people, possess excellent communication skills, and thrive in a supportive environment, we encourage you to apply.
Key Responsibilities:
  • Handle customer inquiries via phone, email, and chat.
  • Provide accurate product and service information.
  • Troubleshoot customer issues and resolve problems efficiently.
  • Maintain a high level of customer satisfaction.
  • Document all customer interactions in the CRM system.
  • De-escalate customer complaints and find effective solutions.
  • Follow communication procedures, guidelines, and policies.
  • Collaborate with team members and other departments to resolve issues.
  • Identify and report trends in customer feedback.
  • Contribute to a positive and supportive team environment.
Required Qualifications:
  • High school diploma or equivalent; Associate's degree preferred.
  • Proven customer support experience or experience as a client service representative.
  • Excellent communication and active listening skills.
  • Strong phone and verbal communication abilities.
  • Proficiency in typing and basic computer skills.
  • Familiarity with CRM systems and practices is a plus.
  • Ability to multitask, prioritize, and manage time effectively.
  • Patience and empathy in handling customer concerns.
  • Ability to work both independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

107 Hamad Town, Northern BHD1800 Annually WhatJobs

Posted 12 days ago

Job Viewed

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Job Description

full-time
Our client is seeking an enthusiastic and customer-focused Customer Service Representative to join their team. This role will involve interacting directly with customers to provide information, resolve inquiries, and ensure a positive experience. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help. This position offers a hybrid work model, combining the benefits of remote work with occasional in-office collaboration. You will be a key point of contact for customers, handling a variety of requests and challenges.

Key Responsibilities:
  • Answer customer questions regarding products, services, and policies in a timely and accurate manner.
  • Process orders, forms, requests, and applications as needed.
  • Address and resolve customer complaints, escalating to supervisors when necessary.
  • Provide accurate information about the company and its offerings.
  • Maintain customer records by updating account information.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Go the extra mile to engage customers.
  • Assist in training new team members on customer service protocols.
  • Collaborate with team members to improve customer service standards.

Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in a customer service role is a strong asset.
  • Proficiency in Microsoft Office applications and basic computer skills.
  • Excellent active listening, verbal, and written communication skills.
  • Ability to stay calm and polite under pressure.
  • Commitment to excellent customer service.
  • Ability to multitask, prioritize, and manage time effectively.
  • Experience with customer relationship management (CRM) software is a plus.
  • Team player mentality.

This hybrid role is based in Hamad Town, Northern, BH and requires you to be present in the office for specific collaborative sessions, with the remainder of your work conducted remotely.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative

Awali, Central marshall car rental and transport co.

Posted today

Job Viewed

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Job Description

Management and resolve customer complaints/queries._
- Identify and escalate issues to supervisors._
- Provide service information to customers._
- Document all call information according to standard operating procedures._
- Follow up customer calls where necessary._
- Complete call logs and reports_

**Basic requirements for the role**:

- Proven experience working as a Contact Centre Agent in any Financial Industry_
- Good communication and interpersonal skills_

نوع الوظيفة: دوام كامل
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Customer Service Representative

Isa Town, Northern marshall car rental and transport co.

Posted today

Job Viewed

Tap Again To Close

Job Description

Management and resolve customer complaints/queries._
- Identify and escalate issues to supervisors._
- Provide service information to customers._
- Document all call information according to standard operating procedures._
- Follow up customer calls where necessary._
- Complete call logs and reports_

**Basic requirements for the role**:

- Proven experience working as a Contact Centre Agent in any Financial Industry_
- Good communication and interpersonal skills_

نوع الوظيفة: دوام كامل
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Hidd marshall car rental and transport co.

Posted today

Job Viewed

Tap Again To Close

Job Description

Management and resolve customer complaints/queries._
- Identify and escalate issues to supervisors._
- Provide service information to customers._
- Document all call information according to standard operating procedures._
- Follow up customer calls where necessary._
- Complete call logs and reports_

**Basic requirements for the role**:

- Proven experience working as a Contact Centre Agent in any Financial Industry_
- Good communication and interpersonal skills_

نوع الوظيفة: دوام كامل
This advertiser has chosen not to accept applicants from your region.
 

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