1592 Customer Service jobs in Hamad Town
Customer Service Representative
789 Hamad Town, Northern
BHD30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a friendly and efficient Customer Service Representative to join their team in **Hamad Town, Northern, BH**. This role offers a hybrid work arrangement, providing a balance between remote work flexibility and in-office collaboration. The successful candidate will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities include responding to customer calls, emails, and chat messages in a timely and professional manner; providing accurate information about products and services; troubleshooting and resolving customer complaints; processing orders and requests; maintaining customer records and updating databases; and escalating complex issues to appropriate departments when necessary. You will also be expected to actively listen to customer needs, offer solutions, and contribute to improving customer satisfaction metrics. The ideal candidate will possess excellent communication skills, both written and verbal, with a patient and empathetic demeanor. Previous experience in a customer service or call center environment is preferred. Proficiency in using CRM software and basic computer applications is required. Strong problem-solving abilities and the capacity to handle stressful situations calmly are essential. A high school diploma or equivalent is necessary; further education in a related field is a plus. This is a great opportunity to be the voice of our client, contributing to customer loyalty and satisfaction in the Hamad Town region through a blend of remote and in-office engagement.
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0
Customer Service Representative
BH17 Al Malikiyah, Northern
BHD18 Hourly
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative to join their growing team in Hidd, Muharraq, BH . This hybrid role offers a balance between remote flexibility and in-office collaboration, providing an opportunity to deliver exceptional support to our valued customers. The ideal candidate will possess strong communication skills, a problem-solving aptitude, and a genuine desire to assist others. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.
Key Responsibilities:
Qualifications:
This role is perfect for an individual who enjoys interacting with people and is committed to providing outstanding service. Join a supportive team and grow your career in customer support.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Provide accurate information about products, services, and company policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Maintain a high level of product knowledge and stay updated on service changes.
- Build and maintain positive relationships with customers, fostering loyalty and satisfaction.
- Collaborate with team members to achieve departmental goals and objectives.
- Adhere to all company policies and procedures, ensuring compliance and security.
Qualifications:
- High school diploma or equivalent; some college or vocational training is a plus.
- Proven experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and understanding demeanor when dealing with challenging situations.
- Basic computer proficiency and familiarity with office applications.
- Ability to work a hybrid schedule, splitting time between remote work and the office in Hidd, Muharraq, BH .
This role is perfect for an individual who enjoys interacting with people and is committed to providing outstanding service. Join a supportive team and grow your career in customer support.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Representative
2045 Hamad Town, Northern
BHD35000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Service Representative to join their dedicated support team. This role is responsible for handling complex customer inquiries, resolving escalated issues, and providing exceptional support across multiple communication channels. The Senior CSR will act as a point of escalation for junior team members, offering guidance and mentorship. The ideal candidate will possess outstanding communication skills, a deep understanding of customer service principles, and the ability to remain calm and effective under pressure. A commitment to delivering a superior customer experience is paramount.
Responsibilities:
Responsibilities:
- Handle a high volume of inbound and outbound customer communications via phone, email, and chat, addressing inquiries and resolving issues efficiently.
- Investigate and resolve complex customer complaints and technical problems, escalating when necessary to appropriate departments.
- Provide guidance and mentorship to junior customer service representatives, assisting with difficult cases and training.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Identify customer needs and help customers use specific features or products.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback and share insights with management to improve products and services.
- Proactively identify opportunities to enhance the customer experience and streamline support processes.
- Ensure customer satisfaction and retention through professional and timely service.
- Participate in ongoing training to stay updated on product knowledge and service best practices.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 3 years of experience in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
- Proven ability to handle escalated customer issues with professionalism and efficiency.
- Excellent verbal and written communication skills, with the ability to articulate complex information clearly.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Experience in the **Hamad Town, Northern, BH** area or supporting local customer needs is beneficial.
- Adaptability to work in a hybrid environment, balancing remote and on-site responsibilities.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Technical Support
213 Al Malikiyah, Northern
BHD22 Hourly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Service Representatives to join their fully remote Technical Support team. In this vital role, you will be the first point of contact for customers experiencing technical issues, providing timely, accurate, and friendly assistance to resolve their problems. You will leverage your technical aptitude and problem-solving skills to guide users through troubleshooting steps, explain complex technical concepts clearly, and ensure a positive customer experience. This role is entirely remote, offering the flexibility to work from home.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical support requests via phone, email, and chat.
- Diagnose and troubleshoot technical hardware and software issues.
- Provide step-by-step guidance to customers to resolve their problems effectively.
- Escalate complex issues to appropriate technical teams when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on product features and best practices.
- Maintain a high level of customer satisfaction through excellent service and effective communication.
- Identify trends in customer issues and provide feedback to product development teams.
- Stay up-to-date with product knowledge and technical updates.
- Adhere to company policies and procedures, including service level agreements (SLAs).
- Contribute to a positive and collaborative remote team environment.
- Assist in creating and updating support documentation and FAQs.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Strong understanding of computer hardware, software, operating systems, and common technical issues.
- Excellent communication, active listening, and interpersonal skills.
- Patience and empathy when dealing with frustrated customers.
- Proficient in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Ability to work independently and maintain productivity in a fully remote setting.
- Must have a reliable high-speed internet connection and a quiet workspace.
- This role is exclusively remote and supports customers interacting with services linked to Hidd, Muharraq, BH .
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Service Lead
202 Hamad Town, Northern
BHD65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Service Lead to manage their remote customer support operations. This role is critical in ensuring exceptional customer experiences and driving customer loyalty through efficient and empathetic service delivery. You will lead a team of customer service representatives, providing guidance, training, and performance management to uphold the highest service standards.
Key responsibilities include overseeing daily customer service operations, handling escalated customer inquiries and complaints with professionalism and efficiency, and developing and implementing customer service policies and procedures. You will monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, identifying areas for improvement and implementing necessary changes. Training new hires and conducting ongoing training sessions for the existing team to enhance product knowledge and service skills will be essential.
The Senior Customer Service Lead will also be responsible for analyzing customer feedback to identify trends and insights, providing valuable input to product and service improvement initiatives. Collaborating with other departments, such as sales and technical support, to ensure a seamless customer journey is crucial. You will foster a positive and supportive team environment, promoting best practices in customer interaction and problem-solving. Experience with various customer service software and CRM systems is essential.
The ideal candidate will possess a Bachelor's degree in a related field or equivalent practical experience, with a minimum of 5 years of experience in customer service, including at least 2 years in a supervisory or leadership role. Proven experience in managing remote teams and a deep understanding of customer service best practices are required. Exceptional communication, problem-solving, and conflict-resolution skills are essential. A patient, empathetic, and customer-centric approach is paramount. The ability to motivate and lead a team effectively in a remote setting, coupled with strong organizational and time management skills, is crucial. This is an excellent opportunity to make a significant impact on customer satisfaction and retention.
Key responsibilities include overseeing daily customer service operations, handling escalated customer inquiries and complaints with professionalism and efficiency, and developing and implementing customer service policies and procedures. You will monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, identifying areas for improvement and implementing necessary changes. Training new hires and conducting ongoing training sessions for the existing team to enhance product knowledge and service skills will be essential.
The Senior Customer Service Lead will also be responsible for analyzing customer feedback to identify trends and insights, providing valuable input to product and service improvement initiatives. Collaborating with other departments, such as sales and technical support, to ensure a seamless customer journey is crucial. You will foster a positive and supportive team environment, promoting best practices in customer interaction and problem-solving. Experience with various customer service software and CRM systems is essential.
The ideal candidate will possess a Bachelor's degree in a related field or equivalent practical experience, with a minimum of 5 years of experience in customer service, including at least 2 years in a supervisory or leadership role. Proven experience in managing remote teams and a deep understanding of customer service best practices are required. Exceptional communication, problem-solving, and conflict-resolution skills are essential. A patient, empathetic, and customer-centric approach is paramount. The ability to motivate and lead a team effectively in a remote setting, coupled with strong organizational and time management skills, is crucial. This is an excellent opportunity to make a significant impact on customer satisfaction and retention.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Service Specialist
046 Hamad Town, Northern
BHD22 Hourly
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Remote Customer Service Specialist to join their thriving retail operations team. This is a fully remote position, allowing you to work from the comfort of your home anywhere within the specified region. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing an exceptional service experience across various communication channels, including phone, email, and live chat. The ideal candidate is an excellent communicator, empathetic, and possesses strong problem-solving skills. You will be responsible for maintaining customer satisfaction, processing orders and returns, and providing product information. This role requires a self-motivated individual with a strong internet connection and a quiet workspace conducive to professional customer interactions. You will receive comprehensive training on our products, services, and customer relationship management (CRM) systems.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
- Process customer orders, returns, and exchanges accurately.
- Provide detailed information about products and services, guiding customers through their purchasing decisions.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team to improve service offerings.
- Contribute to team goals and customer service metrics.
- Stay up-to-date with product knowledge and company policies.
- Embody the company's commitment to outstanding customer service in every interaction.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving abilities and a calm demeanor under pressure.
- High school diploma or equivalent; college degree preferred.
- Reliable high-speed internet connection and a dedicated, quiet home office environment.
- Ability to adapt to changing workflows and customer needs.
- Experience in the retail sector is a plus.
- A genuine passion for helping customers and exceeding their expectations.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Helpdesk Specialist
205 Al Malikiyah, Northern
BHD40000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Helpdesk Specialist to join their vibrant team in Hidd, Muharraq, BH . This is an on-site role where you will be the first point of contact for clients, providing exceptional support and resolving technical issues efficiently. You will manage incoming support requests via phone, email, and ticketing systems, diagnosing and troubleshooting hardware, software, and network problems. Key responsibilities include guiding users through problem-solving processes, documenting issues and solutions, and escalating complex problems to higher-level support teams when necessary. The ideal candidate possesses outstanding communication and interpersonal skills, with a patient and empathetic approach to customer interactions. You should have a strong understanding of common IT issues and a proven ability to explain technical concepts in a clear and understandable manner. Experience with helpdesk ticketing software and remote support tools is highly advantageous. You will play a crucial role in ensuring customer satisfaction and maintaining the smooth operation of our IT systems. Collaboration with other IT team members to share knowledge and improve support processes will be essential. We are looking for a reliable and proactive individual who is passionate about helping others and contributing to a positive customer experience. This role offers a great opportunity to develop your skills in a supportive environment. Responsibilities:
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Respond to customer inquiries and resolve issues via phone, email, and ticketing system.
- Document all support requests, resolutions, and user interactions accurately.
- Escalate complex technical issues to appropriate support teams.
- Guide users through step-by-step solutions for common technical problems.
- Maintain a knowledge base of common issues and their resolutions.
- Ensure customer satisfaction by providing timely and effective support.
- Collaborate with IT colleagues to identify trends and improve support processes.
- Assist with IT asset management and user account administration.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2 years of experience in a customer service or IT helpdesk role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with basic networking concepts and troubleshooting.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication, listening, and interpersonal skills.
- Ability to remain calm and patient under pressure.
- Strong problem-solving and analytical skills.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Team Lead
10400 Hamad Town, Northern
BHD45000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce company, is seeking a dedicated and experienced Customer Service Team Lead to manage and motivate their customer support team. This essential role, based in **Hamad Town, Northern, BH**, will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, and optimizing support processes. You will lead by example, fostering a positive and productive team environment, and working closely with management to enhance customer satisfaction and loyalty. This is an on-site position, vital for direct team oversight and operational management within our **Hamad Town, Northern, BH** support center.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives, setting performance goals and conducting regular performance reviews.
- Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and implement strategies for improvement.
- Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
- Develop and implement customer service policies and procedures to ensure consistency and quality of service.
- Train new customer service representatives on product knowledge, service standards, and system usage.
- Collaborate with other departments (e.g., sales, logistics, technical support) to resolve customer issues efficiently.
- Identify trends in customer feedback and complaints, reporting insights to management for product and service improvements.
- Ensure the team adheres to company guidelines and service level agreements (SLAs).
- Foster a positive and supportive team culture, encouraging collaboration and professional development.
- Manage schedules and workflow to ensure adequate coverage and efficient handling of customer interactions across multiple channels (phone, email, chat).
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory or team lead role.
- Proven ability to lead, motivate, and manage a customer service team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service best practices and principles.
- Experience with customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to handle stressful situations and de-escalate customer complaints effectively.
- Proficiency in Microsoft Office Suite.
- A customer-centric mindset and a passion for delivering outstanding service.
- Must be able to work full-time on-site at our **Hamad Town, Northern, BH** location.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Service Specialist
1071 Al Malikiyah, Northern
BHD45000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a global e-commerce leader, is seeking a dedicated and empathetic Customer Service Specialist to join their fully remote support team. This role is essential for providing outstanding assistance to customers, resolving inquiries, and ensuring a positive brand experience. You will be the primary point of contact for customers via phone, email, and chat, addressing their needs with professionalism and efficiency.
Key Responsibilities:
Qualifications:
This remote position offers the flexibility to work from home while contributing to a leading global brand. If you are a customer-focused individual with excellent communication skills, we encourage you to apply and become a vital part of our client's success.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and effectively across multiple communication channels (phone, email, live chat).
- Provide accurate information about products, services, policies, and procedures.
- Troubleshoot customer problems and guide them towards appropriate solutions.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and escalate priority issues or customer complaints to the appropriate internal teams.
- Process orders, forms, applications, and requests as needed.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Achieve customer satisfaction targets and adhere to service level agreements.
- Contribute to team efforts by accomplishing related results as needed.
- Stay up-to-date with product knowledge and company policies.
- Proactively identify opportunities to improve the customer experience.
- Adhere to all company security and data privacy protocols.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency in using customer relationship management (CRM) software and help desk systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer concerns.
- Familiarity with common internet technologies and computer hardware.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Ability to work independently in a remote setting with minimal supervision.
- A positive attitude and a passion for helping others.
This remote position offers the flexibility to work from home while contributing to a leading global brand. If you are a customer-focused individual with excellent communication skills, we encourage you to apply and become a vital part of our client's success.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Team Lead
00973 Hamad Town, Northern
BHD60000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Customer Service Team Lead to guide and motivate a team of customer support representatives. This role involves overseeing daily operations, ensuring high levels of customer satisfaction, and driving performance improvements. The Team Lead will be responsible for training new hires, coaching existing team members, resolving escalated customer issues, and implementing best practices in customer service. The ideal candidate possesses strong leadership qualities, exceptional problem-solving skills, and a deep understanding of customer service principles. This position offers a hybrid work arrangement, allowing for flexibility between remote work and in-office collaboration.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and motivate a team of customer service representatives to achieve performance targets.
- Monitor team performance metrics and provide regular feedback and coaching.
- Handle escalated customer complaints and issues, ensuring timely and satisfactory resolution.
- Train new team members on products, services, and customer service procedures.
- Develop and implement training programs to enhance team skills and knowledge.
- Assist in the development and refinement of customer service policies and procedures.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to resolve customer issues and improve overall customer experience.
- Contribute to the creation of knowledge base articles and support documentation.
- Manage team schedules and ensure adequate staffing levels.
- Foster a positive and productive team environment.
This advertiser has chosen not to accept applicants from your region.
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