1574 Customer Service jobs in Isa Town
Customer Service Representative
Posted 2 days ago
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Job Description
Responsibilities:
- Respond promptly and professionally to customer inquiries across multiple communication channels.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and empathetically.
- Guide customers through troubleshooting processes for common problems.
- Process orders, forms, and applications accurately.
- Maintain detailed records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate internal teams.
- Gather customer feedback and provide insights to improve service delivery.
- Contribute to team goals and maintain high performance metrics.
- Adhere to company service standards and privacy policies.
- Stay informed about company offerings and updates to better assist customers.
- Participate in training sessions to enhance product knowledge and service skills.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Reliable internet connection and a dedicated workspace for remote work.
- Basic computer literacy and familiarity with standard office applications.
- Ability to work independently and as part of a remote team.
Customer Service Representative
Posted 5 days ago
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Job Description
Customer Service Representative
Posted 15 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer questions and concerns.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Process customer requests, orders, and returns accurately.
- Maintain detailed records of customer interactions and transactions.
- Gather customer feedback and report it to management to help improve services.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Contribute to team effort by accomplishing related results as needed.
- Ensure a high level of customer satisfaction through personalized and efficient service.
- High school diploma or equivalent; some college coursework is a plus.
- Proven customer support experience or experience as a client service representative is preferred.
- Excellent active listening, verbal communication, and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with CRM systems and practices is beneficial.
- Proficiency in Microsoft Office Suite.
- Adaptability to changing work environments and schedules.
- A positive attitude and a willingness to learn.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
Customer Service Representative
Posted 19 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Process orders, forms, applications, and requests efficiently.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Gather customer feedback and share insights with the team to improve service quality.
- Adhere to company policies and procedures, ensuring customer satisfaction and loyalty.
- Assist in training new customer service representatives.
- Contribute to a positive team environment by collaborating effectively with colleagues.
- Proactively seek ways to enhance the customer journey and service delivery.
- High school diploma or equivalent; higher education or relevant certifications are a plus.
- Proven experience in a customer service or client-facing role.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using CRM software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient, empathetic, and professional demeanor.
- Willingness to learn about products and services in detail.
- Team player with a strong work ethic.
- Flexibility to work shifts as required by operational needs.
Customer Service Representative
Posted 19 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and in person.
- Provide accurate information about products and services.
- Troubleshoot customer issues and offer effective solutions.
- Process orders, returns, and exchanges efficiently.
- Maintain customer account information and update databases.
- Escalate unresolved issues to senior staff or relevant departments.
- Gather customer feedback and report insights to management.
- Adhere to company policies and customer service standards.
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and a positive, customer-centric attitude.
- Basic computer proficiency and familiarity with CRM systems.
- Ability to work effectively in a team environment.
Lead Customer Service Representative
Posted 1 day ago
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Job Description
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat inquiries professionally and efficiently.
- Resolve complex customer issues and complaints, escalating when necessary.
- Provide product and service information to customers.
- Guide and mentor junior customer service representatives, providing training and support.
- Monitor customer interactions to ensure quality and adherence to company standards.
- Identify trends in customer issues and provide feedback to management for process improvements.
- Maintain accurate customer records and documentation in the CRM system.
- Assist in the development and implementation of customer service policies and procedures.
- Meet or exceed individual and team performance targets, including customer satisfaction scores and response times.
- Contribute to a positive and collaborative team environment.
- Troubleshoot technical issues related to products or services and guide customers through solutions.
- Process orders, forms, applications, and requests accurately.
- Conduct customer satisfaction surveys and follow up on feedback.
- Stay updated on product knowledge and company offerings.
A High School Diploma or equivalent is required; a Bachelor's degree in a related field is a plus. A minimum of 4 years of experience in customer service or a related role is essential, with at least 1 year in a lead or supervisory capacity. Proven experience in handling customer escalations and resolving complex issues is mandatory. Excellent verbal and written communication skills, active listening abilities, and empathy are critical. Strong problem-solving and decision-making skills are required. Proficiency in CRM software and Microsoft Office Suite is necessary. The ability to work effectively in a fast-paced environment and under pressure is important. A positive attitude and a strong commitment to customer satisfaction are essential. This role is based in A'ali, Northern, BH .
Customer Service Representative - Outbound
Posted 5 days ago
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Job Description
Key Responsibilities:
- Initiate outbound calls to customers to follow up on inquiries, provide product information, and offer solutions.
- Address customer inquiries and concerns promptly and professionally, aiming for first-call resolution whenever possible.
- Educate customers on product features, benefits, and any ongoing promotions or services.
- Gather customer feedback and insights to help improve services and offerings.
- Maintain accurate and detailed records of all customer interactions and transactions in the CRM system.
- Collaborate with team members and supervisors to achieve departmental goals and objectives.
- Identify opportunities to upsell or cross-sell products and services where appropriate, based on customer needs.
- Handle customer complaints with empathy and a focus on finding satisfactory resolutions.
- Participate in regular team meetings and training sessions, both remotely and in-office.
- Adhere to all company policies, procedures, and quality standards.
Qualifications:
- Previous experience in a customer service or sales role is preferred.
- Excellent verbal communication and interpersonal skills, with a clear and friendly telephone demeanor.
- Strong listening skills and the ability to understand customer needs.
- Proficiency in using computers and basic software applications.
- Ability to work independently from home for designated periods and collaboratively in the office.
- A results-oriented mindset with a commitment to achieving targets.
- High school diploma or equivalent required.
- Experience with CRM software is a plus.
- Ability to adapt to changing priorities and work effectively under pressure.
- Demonstrated ability to be patient and empathetic with customers.
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Senior Customer Service Representative
Posted 19 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and efficient manner.
- Provide accurate information about products, services, and company policies.
- Identify customer needs, clarify information, and research solutions or alternatives.
- De-escalate difficult customer situations and find appropriate resolutions.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
- Process orders, forms, applications, and requests as needed.
- Collaborate with other departments to ensure customer issues are resolved effectively.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Contribute to team goals and company objectives by meeting performance metrics.
This is an exciting opportunity for a dedicated customer service professional to work remotely and make a significant impact. The role demands excellent listening and communication skills, as well as the ability to empathize with customers. Strong organizational and multitasking abilities are essential. We are looking for a candidate with a positive attitude and a commitment to continuous improvement. A high school diploma or equivalent is required; some college coursework or a degree is a plus. A minimum of 3 years of experience in a customer service role is necessary, with proven experience handling complex inquiries and escalations. Proficiency with CRM software and standard office applications is expected.
Customer Service Representative - Technical Support
Posted 19 days ago
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Job Description
Responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnosing and troubleshooting basic technical issues related to the company's products or services.
- Guiding customers through setup, usage, and problem-solving steps.
- Escalating complex technical issues to the appropriate support teams.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Contributing to the creation and maintenance of customer support documentation and FAQs.
- Identifying customer needs and recommending appropriate solutions or product features.
- Maintaining a positive and empathetic attitude towards customers, even in challenging situations.
- Adhering to company policies and procedures to ensure consistent service delivery.
- Participating in team meetings and training sessions to enhance product knowledge and service skills.
- High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
- Proven customer service experience, preferably in a technical support or helpdesk role.
- Basic understanding of computer hardware, software, and internet connectivity.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency with common office software and CRM systems.
- Adept at learning new technologies and product information quickly.
- Ability to work collaboratively in a team environment and independently during remote work periods.
Customer Service Representative - IT Solutions
Posted 19 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve common IT issues and software-related problems.
- Provide clear and concise guidance on product usage and features.
- Escalate complex technical issues to appropriate support tiers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Contribute to the development and maintenance of customer support knowledge base articles.
- Ensure high levels of customer satisfaction through effective problem-solving.
- Adhere to company policies and procedures regarding customer service.
- Proactively identify opportunities to improve customer experience.
- Collaborate with team members to share information and best practices.
- High school diploma or equivalent required; Associate's degree or relevant certification is a plus.
- Minimum of 2 years of experience in customer service, preferably in an IT or technical support role.
- Familiarity with IT concepts, operating systems (Windows, macOS), and common software applications.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency with CRM software and helpdesk ticketing systems.
- Demonstrated ability to manage multiple tasks and prioritize effectively.